4CInsurer’s obligation to provide Key Facts Sheet

#### 4C Insurer’s obligation to provide Key Facts Sheet (1) This regulation: (a) is made for section 33C of the Act; and (b) prescribes: (i) the circumstances, and manner, in which an insurer must provide a Key Facts Sheet for a contract; and (ii) the circumstances in which an insurer may or must provide a Key Facts Sheet for a contract by electronic means; and (iii) exceptions to the requirement in subsection 33C(1) of the Act. (2) An insurer must provide a person (a consumer) with a Key Facts Sheet for a contract: (a) if the consumer requests information about the contract—as soon as reasonably practicable, but not later than 14 days, after the consumer first requests information about the contract; and (b) if the consumer enters into the contract with the insurer (other than by an agreement to extend or vary the contract or a reinstatement of the contract)—as soon as reasonably practicable, but not later than 14 days, after the consumer enters into the contract. (3) The insurer may provide the Key Facts Sheet by electronic means at the consumer’s request. (4) If an insurer has a website that is accessible by members of the public, the insurer must keep the most current copy of each Key Facts Sheet for a contract on the website, in a format that may be downloaded by members of the public. (5) An insurer is not required to provide a consumer with a Key Facts Sheet for a contract: (a) if: (i) the insurer has already provided the consumer with the Key Facts Sheet; and (ii) the Key Facts Sheet has not changed since then, other than a change to the date of the Key Facts Sheet; or (b) if: (i) the insurer believes, on reasonable grounds, that someone else has already provided the consumer with the Key Facts Sheet; and (ii) the Key Facts Sheet has not changed since then, other than a change to the date of the Key Facts Sheet; or (c) if the consumer: (i) requests information about the contract from an insurance broker; or (ii) enters into the contract through an insurance broker who is not acting as an agent of the insurer in relation to the contract; or (d) if the consumer does not provide the insurer with the consumer’s address (postal or electronic) to which the Key Facts Sheet is to be sent; or (e) if the consumer informs the insurer that the consumer does not want the Key Facts Sheet.