95Information about complaints

95 Information about complaints (1) This section applies to the following services: (a) a disability service; (b) a health service; (c) a service for children and young people; (d) a service for older people. (2) If the service is provided at premises, the provider must provide information in a prominent position at the premises to service consumers about their right to make complaints under this Act and the Health Practitioner Regulation National Law (ACT) and how feedback may be given to the service provider. Examples of providing information 1 a notice on the wall or a pamphlet in the waiting room 2 for a service provided at a person’s home—giving the person a pamphlet (3) A service provider commits an offence if the provider fails to comply with subsection (2). Maximum penalty: 5 penalty units. (4) An offence against subsection (3) is a strict liability offence.