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Human Rights Commission Act 2005
95Information about complaints
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95 Information about complaints
(1) This section applies to the following services:
(a) a disability service;
(b) a health service;
(c) a service for children and young people;
(d) a service for older people.
(2) If the service is provided at premises, the provider must provide
information in a prominent position at the premises to service
consumers about their right to make complaints under this Act and
the Health Practitioner Regulation National Law (ACT) and how
feedback may be given to the service provider.
Examples of providing information
1 a notice on the wall or a pamphlet in the waiting room
2 for a service provided at a person’s home—giving the person a pamphlet
(3) A service provider commits an offence if the provider fails to comply
with subsection (2).
Maximum penalty: 5 penalty units.
(4) An offence against subsection (3) is a strict liability offence.