69Purpose of considering complaints

69 Purpose of considering complaints A consideration of a complaint has the following main purposes: (a) to allow the commission to decide whether the complaint is a complaint that may be made under this Act and whether the complainant is a person who may make the complaint under this Act; (b) to provide information that may be used to help conciliation of the complaint; (c) to work out whether the conduct complained about was engaged in in the way complained about and, however it was engaged in, whether there is an adequate ground for the commission to report; (d) for a health service complaint about a health care worker acting inconsistently with the code of conduct—whether action should be taken against the worker under division 5.3 (Health care worker code of conduct).