53YOccupancy dispute complaints—other options for

53Y Occupancy dispute complaints—other options for dispute resolution Nothing in this division requires a complainant to attempt to resolve a complaint under the Residential Tenancies Act 1997 before making a complaint under this Act. Division 4.2D Conversion practice complaints to ACAT 53ZA Conversion practice complaints—referral (i) a complainant is given a conversion practice referral statement under section 45 (3) (g); or (ii) a statement under section 82C (1) is included in a final report in relation to a complaint; and (b) within 60 days after the day the statement is given, the complainant requires the commission to refer the complaint to the ACAT.

53ZB Conversion practice complaints—late application in (a) a complainant has been given a statement under section 45 (3) (g) or section 82C (1); and 53ZBA Referral of commission-initiated (conversion practice) section 84 for a commission-initiated (conversion practice) (2) The commission may refer a commission-initiated (conversion practice) matter to the ACAT within 60 days after the report has been (3) If the commission refers a commission-initiated (conversion practice)

Conversion practice complaints to ACAT Division 4.2D commission-initiated (conversion practice) consideration means a commission-initiated consideration that relates to a sexuality or gender identity conversion practice. commission initiated (conversion practice) matter means a matter or complaint under commission-initiated (conversion practice) consideration that involves an act that is unlawful under the Sexuality and Gender Identity Conversion Practices Act 2020. 53ZC Conversion practice complaints—parties to ACAT 53ZD Conversion practice complaints—commission to give

53ZE Conversion practice complaints—ACAT orders (b) the ACAT is satisfied that the respondent engaged in a harmful practice. (2) The ACAT may make 1 or more of the following orders: (a) that the respondent not repeat or continue the harmful practice; (b) that the respondent perform a stated reasonable act to redress any loss or damage suffered by a person because of the harmful practice; (c) unless the complaint has been dealt with as a representative complaint—that the respondent pay to a person a stated amount by way of compensation for any loss or damage suffered by the person because of the harmful practice; (d) any other order the ACAT considers appropriate. (3) In making an order under subsection (2) (c), the ACAT— (a) must consider— (i) the inherent dignity of all people and the impact of the sexuality or gender identity conversion practice on the person’s dignity; and (ii) the nature of the sexuality or gender identity conversion practice; and (iii) any mitigating factors; and

(b) may consider any other matter the ACAT considers relevant. Examples—par (a) (i)—impact of sexuality or gender identity conversion practice distress, humiliation, loss of self-esteem, loss of enjoyment of life Example—par (a) (iii) a public apology harmful practice means a sexuality or gender identity conversion practice that caused, or is likely to cause, harm to a person or otherwise has adversely affected, or is likely to adversely affect, a person’s rights, interests or welfare. representative complaint means a complaint that is dealt with by the commission as a representative complaint under section 71. 53ZF Conversion practice complaints—no monetary limit on The ACAT is not, in exercising the jurisdiction conferred on it by this division, limited in the amount of money that it may order to be paid.