47Outline—div 4.2

47 Outline—div 4.2 (1) This division sets out how the commission deals with the complaints it receives. (2) In summary, complaints may, but need not, go through the following steps: (a) allocation; (b) consideration; (c) conciliation; (d) closure; (e) reporting. (3) Complaints need not go through the steps mentioned in subsection (2) in the order they appear in that subsection. (4) Also, a complaint may be referred to another entity under section 52A (Referral to appropriate statutory office-holder). Note If the health services commissioner receives a complaint about a health practitioner, the commissioner must tell the national board for the practitioner’s health profession about the complaint. The national board and commissioner must try to reach agreement about how the complaint is to be dealt with (see Health Practitioner Regulation National Law (ACT), s 150).