44Complaint to be in writing

44 Complaint to be in writing (1) A complaint must— (a) be in writing; and (b) if the complaint is made by an agent—state that it is made for an aggrieved person and name the aggrieved person; and (c) if the complaint is made by a person under section 43 (1) (f)— name the aggrieved person; and (d) state the complaint and the grounds on which it is based; and (e) include the name and address of the complainant. (2) For a discrimination complaint, the complaint need not state whether the discrimination complained about is direct discrimination or indirect discrimination. Note Discrimination occurs when a person directly or indirectly discriminates against someone (see Discrimination Act 1991, s 8). (3) However, a person is entitled to reasonable assistance from the commission to put the complaint into writing. Examples of when assistance would be reasonable 1 if the person cannot put the complaint in writing 2 if the person has difficulty putting the complaint in writing (4) Despite subsection (1) (a), a complaint may be made orally if the commission is satisfied on reasonable grounds that exceptional circumstances justify action without a written complaint. Example—exceptional circumstances Waiting until the complaint is put in writing would make action in response to the complaint impossible or impractical.