14Commission’s functions

14 Commission’s functions (1) The commission has the following functions: (a) encouraging the resolution of complaints made under this Act, and assisting in their resolution, by providing an independent, fair and accessible process for resolving the complaints; (b) encouraging and assisting users and providers of prescribed services to make improvements in the provision of services, particularly by encouraging and assisting service users and providers to contribute to the review and improvement of service quality; (c) encouraging and assisting people providing prescribed services and people engaging in conduct that may be complained about under this Act, to develop and improve procedures for dealing with complaints; (d) identifying, inquiring into and reviewing issues relating to the matters that may be complained about under this Act; (e) exercising any other function given to the commission under this Act or another territory law. Note The following Acts give the commission functions: • Discrimination Act 1991 • Health Practitioner Regulation National Law (ACT) • Health Records (Privacy and Access) Act 1997 • Human Rights Act 2004 • Veterinary Practice Act 2018. (2) The commission must exercise its functions— (a) with regard to the principle— (i) of the indivisibility and universality of human rights; and (ii) that every person is free and equal in dignity and rights; and

(b) efficiently, with a view to providing the greatest possible benefit to the people of the ACT.