29Specific licence conditions

29 Specific licence conditions Without limiting the generality of section 28, the conditions on a licence may include provisions— S. 29(a) amended by No. 62/2001 s. 77(c)(ii). (a) requiring the licensee to pay specified fees and charges in respect of the licence to the Commission; (b) requiring the licensee to enter into agreements on specified terms or on terms of a specified type; S. 29(c) amended by Nos 62/2001 s. 77(c)(ii), 75/2004 s. 39(a). (c) requiring the licensee to observe specified Orders in Council, industry codes, standards, rules and guidelines with such modifications or exemptions as may be specified by the Commission; (d) in the case of a licence issued to a gas retailer, requiring the licensee to inform customers from time to time of the arrangements in place or proposed to be in place to allow them to elect to become a customer of another gas retailer; S. 29(e) amended by Nos 62/2001 s. 77(c)(ii), 85/2001 s. 10. (e) in the case of a licence issued to a gas retailer, requiring the licensee to give notice to customers of the existence of deemed contracts under section 46 and the methods by which those contracts may be terminated and requiring the gas retailer to provide cooling-off periods approved by the Commission for the termination of those contracts; (f) requiring the licensee to maintain specified accounting records and to prepare accounts according to specified principles; (g) specifying requirements about the ownership of real or personal property used in or in connection with the carrying on of activities under the licence; S. 29(h) repealed by No. 75/2004 s. 39(b). (i) preventing the licensee from engaging in or undertaking specified business activities; (j) requiring the licensee to establish and maintain separate accounts for specified business activities and to keep those activities separate from its other activities in any manner specified in the licence; (k) prohibiting the licensee from engaging in conduct of a particular kind, or for a particular purpose, or that has, or is likely to have, a particular effect; (l) restricting the classes of customers to whom the licensee may sell gas or provide services under the licence, as the case requires; (m) specifying methods or principles to be applied by the licensee in determining prices or charges; S. 29(ma) inserted by No. 91/2004 s. 17. (ma) in the case of a licence issued to a gas retailer, specifying methods and principles to be applied by the licensee in determining prices and charges for the supply of gas to bulk hot water systems and requiring the licensee to publish those prices or charges; (n) specifying methods or principles to be applied in the conduct of gas retailing or the provision of services under the licence, as the case requires; (o) specifying procedures for variation or revocation of the licence; (p) specifying the procedures to apply if an administrator is appointed under section 41; S. 29(q) amended by Nos 62/2001 s. 77(c)(ii), 75/2004 s. 39(c). (q) requiring the licensee to provide, in the manner and form specified by the Commission, such information as the Commission may from time to time require; (r) subject to section 49, in the case of a licence issued to a gas retailer, requiring the licensee to enter into an agreement with the State for the provision of community services; S. 29(s) amended by No. 18/2024 s. 29(1). (s) requiring the licensee to develop, issue and comply with customer-related standards, procedures, policies and practices (including with respect to the payment of compensation to customers); S. 29(t) inserted by No. 18/2024 s. 29(2). (t) requiring a licensee who was a failed retailer or was or is an associate of a failed retailer to pay a proportion or the whole of the costs of a prior RoLR event as determined by the AER in accordance with section 170 of the National Energy Retail Law (Victoria). S. 30 substituted by Nos 62/2001 s. 80, 41/2021 s. 59.