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Fair Trading (Australian Consumer Law) Act 1992
34DConciliation
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34D Conciliation
The commissioner may conciliate a consumer complaint, or part of a
consumer complaint, if—
(a) the commissioner is satisfied that the matters raised by the
complaint, or part of the complaint, are appropriate for
conciliation; and
Example
A consumer complaint is not appropriate for conciliation if it is before the
ACAT or if the conduct complained about may constitute a criminal offence.
(b) the consumer who made the complaint agrees.