22Complaints about service providers

#### 22 Complaints about service providers 22 Complaints about service providers > > (1) A person may make a complaint to the Ombudsman about the conduct of a service provider with respect to the provision, failure to provide, withdrawal, variation or administration of a community service in respect of a particular person or group of persons. > > > (2) A complaint under subsection (1) may be made about the conduct of any person who is an employee of, or who acts for or on behalf of, a service provider. > > > (3) A complaint may be made orally or in writing. > > > (4) A person may not complain about conduct that is conduct of a kind referred to in Schedule 1 (other than items 6, 12 and 17) of the [Ombudsman Act 1974](/view/html/inforce/current/act-1974-068). > > > (5) This section is in addition to, and does not derogate from, any right of a person to complain to the Ombudsman under the [Ombudsman Act 1974](/view/html/inforce/current/act-1974-068) about the conduct of a service provider. > > > (6) For the avoidance of doubt, subsection (1) extends to a complaint about any decision of a designated agency in respect of the authorisation of a person as an authorised carer under the [Children and Young Persons (Care and Protection) Act 1998](/view/html/inforce/current/act-1998-157). > > Note. > > A complaint may be made under the [Ombudsman Act 1974](/view/html/inforce/current/act-1974-068) in relation to conduct of a public authority, being an action or inaction or alleged action or inaction relating to a matter of administration. > > **s 22:** Ins 2002 No 42, Sch 1 \[22\]. Am 2015 No 29, Sch 4 \[2\].