22Complaints about service providers

22 Complaints about service providers

22 Complaints about service providers

(1) A person may make a complaint to the Ombudsman about the conduct of a service provider with respect to the provision, failure to provide, withdrawal, variation or administration of a community service in respect of a particular person or group of persons.

(2) A complaint under subsection (1) may be made about the conduct of any person who is an employee of, or who acts for or on behalf of, a service provider.

(3) A complaint may be made orally or in writing.

(4) A person may not complain about conduct that is conduct of a kind referred to in Schedule 1 (other than items 6, 12 and 17) of the Ombudsman Act 1974.

(5) This section is in addition to, and does not derogate from, any right of a person to complain to the Ombudsman under the Ombudsman Act 1974 about the conduct of a service provider.

(6) For the avoidance of doubt, subsection (1) extends to a complaint about any decision of a designated agency in respect of the authorisation of a person as an authorised carer under the Children and Young Persons (Care and Protection) Act 1998.

Note.

A complaint may be made under the Ombudsman Act 1974 in relation to conduct of a public authority, being an action or inaction or alleged action or inaction relating to a matter of administration.

s 22: Ins 2002 No 42, Sch 1 [22]. Am 2015 No 29, Sch 4 [2].