14Review of complaints handling systems

#### 14 Review of complaints handling systems 14 Review of complaints handling systems > > (1) The Ombudsman is to review the systems of service providers for handling complaints relating to the provision of services by, or the conduct of, service providers. > > > (2) For that purpose, the Ombudsman may require the chief executive or an employee of, or a person acting on behalf of, a service provider to provide information about those systems and their operation. > > > (3) The Ombudsman may— > > > > > (a) report from time to time on any matters relevant to the exercise of the Ombudsman’s functions under this section, and > > > > > (b) make such recommendations from time to time as the Ombudsman thinks fit. > > > (4) A copy of a report containing recommendations— > > > > > (a) must be given to the relevant Minister in relation to the service provider concerned and to the service provider concerned, and > > > > > (b) may be given to any other person or body, as the Ombudsman thinks appropriate. > > **s 14:** Ins 2002 No 42, Sch 1 \[21\].