11Community services functions of Ombudsman

#### 11 Community services functions of Ombudsman 11 Community services functions of Ombudsman > > (1) The Ombudsman has the following functions— > > > > > (a) to promote and assist the development of standards for the delivery of community services, > > > > > (b) to educate service providers, clients, carers and the community generally about those standards, > > > > > (c) to monitor and review the delivery of community services and related programs, both generally and in particular cases, > > > > > (d) to make recommendations for improvements in the delivery of community services and for the purpose of promoting the rights and best interests of persons using, or eligible to use, community services, > > > > > (e) to inquire, on his or her own initiative, into matters affecting service providers and persons receiving, or eligible to receive, community services, > > > > > (f) to receive, assess, resolve or investigate complaints under Part 4, > > > > > (g) to assist service providers in improving their complaints procedures, > > > > > (h) to assist in the making of complaints under Part 4 by persons receiving, or eligible to receive, community services, > > > > > (i) to provide information, education and training, and to encourage others to do so, relating to the making, handling and resolution of complaints about the delivery of community services, > > > > > (j) to promote access to advocacy support for persons receiving, or eligible to receive, community services to ensure adequate participation in decision making about the services they receive, > > > > > (k) to review the causes and patterns of complaints under Part 4 and identify ways in which those causes could be removed or minimised, > > > > > (l) to review the situation of a child in care or a person in care or a group of children in care or a group of persons in care under section 13, > > > > > (m) to review the systems of service providers for handling complaints under section 14, > > > > > (n) to review the causes and patterns of reviewable deaths under Part 6 and identify ways in which those deaths could be prevented or reduced. > > > (2) In the exercise of functions under this Act, the Ombudsman may— > > > > > (a) consult and co-operate with other relevant investigative agencies and those concerned with the determination of the rights and interests of persons receiving, or eligible to receive, community services, and > > > > > (b) consult persons and groups with an interest in the provision of community services, particularly organisations of persons receiving, or eligible to receive, community services and those advocating their interests, and > > > > > (c) have regard to the needs of those persons (such as children) who are receiving, or are eligible to receive, community services and are least likely or able to complain. > > **s 11:** Ins 2002 No 42, Sch 1 \[21\]. Am 2019 No 25, Sch 5.13\[12\].