sec.194Investigation of complaint

### sec.194 Investigation of complaint This section applies if— QBCC does not recommend the complainant and the building certifier enter into mediation; or QBCC recommends the complainant and the building certifier enter into mediation and the complaint is not resolved when the mediation ends. QBCC must conduct an investigation into the complaint as soon as practicable. QBCC may deal with 1 or more complaints about a building certifier in the same investigation. If during an investigation QBCC is satisfied there is a matter about which another complaint could have been made against the building certifier, QBCC may deal with the matter in its investigation as if a complaint had been made about the matter. s 194 ins 1998 No. 13 s 19 sub 2002 No. 77 s 180 amd 2013 No. 38 s 14 sch 1 (sec.194-ssec.1) This section applies if— QBCC does not recommend the complainant and the building certifier enter into mediation; or QBCC recommends the complainant and the building certifier enter into mediation and the complaint is not resolved when the mediation ends. (sec.194-ssec.2) QBCC must conduct an investigation into the complaint as soon as practicable. (sec.194-ssec.3) QBCC may deal with 1 or more complaints about a building certifier in the same investigation. (sec.194-ssec.4) If during an investigation QBCC is satisfied there is a matter about which another complaint could have been made against the building certifier, QBCC may deal with the matter in its investigation as if a complaint had been made about the matter. - (a) QBCC does not recommend the complainant and the building certifier enter into mediation; or - (b) QBCC recommends the complainant and the building certifier enter into mediation and the complaint is not resolved when the mediation ends.