CTHIn ForceAct
Broadcasting Services Act 1992
148Complaints under codes of practice
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148 Complaints under codes of practice
If:
(a) a person has made a complaint to a provider of broadcasting services on a matter relating to:
(i) program content; or
(ii) compliance with a code of practice that applies to those services and that is included in the Register of codes of practice; and
(b) if there is a relevant code of practice relating to the handling of complaints of that kind—the complaint was made in accordance with that code of practice; and
(i) the person has not received a response within 60 days after making the complaint; or
149 Investigation of complaints by the ACMA
Division 1A—Complaints relating to anti‑siphoning
149A Complaints relating to anti‑siphoning
If a person believes that a media content service provider to whom section 146W applies has breached the civil penalty provision in subsection (2) of that section, the person may make a complaint to the ACMA about the matter.
Note: Section 146W deals with anti‑siphoning restrictions in relation to persons who provide media content services, other than commercial television broadcasting licensees and national broadcasters.
149B Investigation of complaints by the ACMA
Division 2—Complaints relating to national broadcasting services or datacasting services provided by the ABC or SBS
150 Complaints relating to national broadcasting services or datacasting services provided by the ABC or SBS
(a) a person has made a complaint to the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation on the ground that the Corporation has, in providing a national broadcasting service or a datacasting service, acted contrary to a code of practice developed by the Corporation and notified to the ACMA; and
(i) the person has not received a response within 60 days after making the complaint; or
(a) a person has made a complaint to the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation on the ground that the Corporation has breached Part 9D (which deals with captioning); and
(i) the person has not received a response within 30 days after making the complaint; or