114Conciliation and mediation

114 Conciliation and mediation (1) The Director may refer to a consumer affairs employee for conciliation or mediation any dispute— (a) between a purchaser (who is a natural person) or a possible purchaser (who is a natural person) and a supplier about a supply or possible supply of goods or services in trade or commerce; (b) between a consumer (other than a natural person) or a possible consumer (other than a natural person) and a supplier about a supply or possible supply of goods or services in trade or commerce. Section 3 of the Australian Consumer Law (Victoria) defines ***consumer***. (2) A dispute referred to a consumer affairs employee under subsection (1) must be reasonably likely to be settled. (3) If the whole or any part of a dispute under subsection (1) falls within the jurisdiction of any prescribed person or body, the Director must refer the dispute, or that part of the dispute, to the person within whose jurisdiction it falls. (4) Subsection (1) applies whether or not a person has made a complaint under section 113. ***consumer affairs employee*** means any person employed under Part 3 of the **Public** **Administration Act 2004** in the administration of this Act.