59Simplified outline of this Part

#### 59 Simplified outline of this Part This Part provides for the monitoring of accredited services, previously accredited services, home services and Aboriginal and Torres Strait Islander services. The approved provider of an accredited service or a residential service, and the home service provider of a home service, must have a plan for continuous improvement for the service. The plan must, among other things, set out how the provider will: (a) assess the quality of care and services provided through the service against the Aged Care Quality Standards; and (b) monitor and improve the quality of care and services provided through the service as measured against those Standards. The Commissioner may direct the provider to revise the plan for continuous improvement for the service. A regulatory official may make an assessment contact with the approved provider of an accredited service or a previously accredited service, or the home service provider of a home service, in accordance with arrangements notified to the provider or at any other time (with or without notice). If a purpose of the assessment contact is to assess the provider’s performance, in relation to a service covered by the assessment contact, against the Aged Care Quality Standards: (a) a regulatory official must prepare an assessment contact report for the Commissioner; and (b) the Commissioner must give a copy of the report to the provider; and (c) the provider may give the Commissioner a written response to the report; and (d) the Commissioner must prepare a performance report about the service, give a copy to the provider and publish the report on the Commission’s website. The Commissioner may arrange for a review audit of an accredited service to be conducted in certain circumstances. The process is as follows: (a) the Commissioner must form an assessment team to conduct the review audit; (b) the assessment team must prepare a review audit report for the Commissioner; (c) the Commissioner must give a copy of the report to the approved provider of the service; (d) the provider may give the Commissioner a written response to the report; (e) the Commissioner must prepare a performance report about the service and give a copy to the provider. Following the review audit the Commissioner must decide whether to revoke the service’s accreditation. If the Commissioner decides not to revoke the service’s accreditation, the Commissioner must decide whether to vary the service’s period of accreditation. The Commissioner’s decisions must be published on the Commission’s website. The Commissioner must monitor an Aboriginal and Torres Strait Islander service in accordance with the Quality Review Guidelines.