13Dealing with complaint

13 Dealing with complaint

(1) If the Commissioner receives a complaint, the Commissioner must, in relation to each issue raised in the complaint: (a) decide to take no further action in relation to the issue under section 14; or (b) take appropriate action to resolve the issue to the satisfaction of the complainant; or (c) decide to undertake a resolution process in relation to the issue under section 15.

Note: For the purposes of the Commissioner resolving the complaint, an authorised officer may enter premises and exercise search powers in relation to the premises in accordance with Division 2 of Part 8 of the Commission Act.

(2) Without limiting subsection (1), the Commissioner may do one or more of the following for the purposes of that subsection: (a) consider documents; (b) discuss the issue, in person or by other means, with any of the following: (i) the complainant (if any); (ii) the relevant provider for the issue; (iii) any other person; (c) request information or documents from any person.