Was there a failure to afford the plaintiff procedural fairness
37Counsel for the plaintiff submitted that despite the plaintiff advising the Tribunal at the directions hearing before Member Howe of her intention to rely on the Fair Trading report, the Tribunal did not advise that this was not evidence that the Tribunal would generally accept as being a basis upon which it would make the orders that the plaintiff sought. According to the plaintiff, the failure of the Tribunal to draw her attention that the evidence she intended to rely upon was not the type of evidence that the Tribunal would place any weight on was a failure of the Tribunal to ensure that the plaintiff was, as far as practicable, aware of the procedure of the Tribunal.
38Further, counsel for the plaintiff submitted that the orders made by the Tribunal at the directions hearing on 19 March 2012, closing the evidence on the same day as the first return date before the Tribunal, reinforced the plaintiff's mistaken belief that the material that she had advised the Tribunal that she intended to rely upon at hearing would be evidence that would be capable of propounding her case. In general, he says, persons appearing before the Tribunal should not have to seek and pay for legal advice.
39So far as Member Charles's determination is concerned, counsel for the plaintiff submitted in oral submissions that if Member Charles determined that the plaintiff had not discharged her onus of proof, it may have been appropriate to offer her the benefit of an adjournment in order to give her an opportunity for her to rectify her case before he dismissed her application. This ground of review had not been articulated in either the grounds of review nor the plaintiff's written submissions.
40The solicitor for the defendant submitted that the Tribunal is not obliged to advise a party of any weaknesses in their case. If the Member was obliged to identify the defects in evidence and advise a party what he or she has to do to win the case the defendant says that the Member steps into the role of an advocate. According to the defendant, where the line between advocacy and impartiality of the Member becomes blurred it results in procedural unfairness being suffered by the defendant. The solicitor for the defendant agrees that while there is an obligation on the Tribunal to explain the procedures to litigants, it cannot be expected that a Member becomes an advocate for a party in a matter before the Tribunal.
41Counsel for the plaintiff focussed on the Tribunal's obligations to firstly, to take such measures as are reasonably practicable to ensure that the parties in any proceeding understand the procedures of the Tribunal and any decisions or ruling made by the Tribunal that relates to the proceedings (see s 28 (4) (b)); and secondly, s 28 (5) (b) of the Consumer, Trader and Tenancy Tribunal Act which he submitted places a positive obligation on the tribunal to ensure, as far as practicable, that all relevant material is disclosed to the Tribunal so as to enable it to determine all of the relevant facts in issue in any proceeding.
42In support of these propositions above, the plaintiff relied upon Ekermawi v Administrative Decisions Tribunal of New South Wales & Ors [2009] NSWSC 143. In Ekermawi, a self represented litigant commenced proceedings in the Administrate Decisions Tribunal under s 93A of the Administrative Decisions Tribunal Act 1977. The plaintiff required leave to proceed with his action in the ADT. The plaintiff had proceeded to hearing under the erroneous belief that leave had in fact been granted and that at the hearing other matters would be ventilated. Leave had not been granted and the plaintiff did not advance any evidence or submissions as to why leave should be granted. Leave was subsequently refused. The plaintiff then made an application to the Supreme Court pursuant to s 69 of the Supreme Court Act 1970.
43Schmidt AJ (as she then was) in Ekermawi concluded that the discretion of the presiding member to allow leave should be viewed in accordance with the requirements of s 73 of the Administrative Decisions Tribunal Act.
44After having regard to the requirements of s 73 of the Administrative Decisions Tribunal Act, her Honour concluded:
"Once the Tribunal had come to appreciate that the plaintiff had a significant misunderstanding as to what has occurred at the hearing, to take no steps at all to advise him of his misunderstanding, but to decide the matter against him, without giving him an opportunity to be heard at all on the question of whether the leave sought should be refused, because the complaint had been adequately dealt with by another process, was to deny him natural justice."
45According to counsel for the plaintiff, the conclusions reach by Schmidt AJ in Ekermawi is in accordance with the High Court's decision in Re Minister for Immigration, Multicultural and Indigenous Affairs; Ex parte Lam [2003] HCA 6 where Gleeson CJ observed:
"A common form of detriment suffered where a decision maker has failed to take a procedural step is loss of an opportunity to make representation."
46Further, the plaintiff submitted that had the Tribunal complied with its obligations pursuant to ss 28(2), (3), (4) and (5) she would have been made aware that the material she intended to rely upon was not what the Tribunal would accept as being relevant to the propounding of her case and the failure of the Tribunal to adhere to its own statutory requirements has in effect left the plaintiff without a proper opportunity to put her case.
47The plaintiff's counsel submitted that s 73 of the Administrative Decisions Tribunal Act is in the same terms as s 28 of the Consumer, Trader and Tenancy Tribunal Act. The solicitor for the defendant disagreed with this proposition. It is my view that s 73 is similar. Section 73(4)(c) of the Administrative Decisions Tribunal Act obliges the Tribunal to take such measure as are reasonably practicable to ensure that the parties have the fullest opportunity practicable to be heard or otherwise have their submissions considered in the proceedings. Section 73(5)(b) says that the Tribunal is to ensure that all relevant material is disclosed to the Tribunal so as to enable it to determine all the relevant facts in issue in any proceedings. In Ekermawi the Tribunal did not inform him that it was necessary for him to obtain leave to appeal. This was a procedural step he was required to satisfy which was not explained to him.
48As previously stated, the plaintiff submitted that the material she intended to rely upon as evidence at the directions hearing, and the subsequent closing of the evidence after that date, led her to the erroneous belief that what she intended to rely upon was relevant, and evidence capable of properly propounding her case. According to the plaintiff, the failure of the Tribunal to ensure that she understood the procedures of the Tribunal as to relevant evidence, and the failure of the Tribunal to ensure that all relevant material was disclosed to the Tribunal, denied the plaintiff procedural fairness.
49At the directions hearing, the Member is obliged to take such measures as are reasonably practicable to ensure that the parties understand firstly, the nature of the assertions made in the proceedings and the legal implications of those assertions and the procedure of the Tribunal and any decision or ruling made by it; and secondly, the Member is also obliged to ensure, as far as practicable, that all relevant material is disclosed to the Tribunal so as to enable it to determine all of the relevant facts in issue in any proceedings.
50Was the Member obliged to consider the strengths, weakness and adequacy of the evidence of each party on the issues in dispute and advise them in relation to these issues? The Member is allowed a significant degree of flexibility in adapting its procedures to the exigencies of the case in determining the manner in which the proceedings will be conducted, provided procedural fairness is afforded to both parties. I accept that if one party had not produced any evidence at all in support of their case, the Member's obligation may have extended to the requirement that he or she explain to that party that should they wish to proceed to a hearing and not obtain evidence to support their case, this will result in their claim being unsuccessful at the hearing.
51At the directions hearing, both parties had evidence on liability and quantum. The Member had encouraged both parties to seek advice (see order 2). It is my view that contrary to the plaintiff's counsel's assertions, the plaintiff did not hold the view that the evidence had been closed at the conclusion of the directions hearing. The reason for holding this view is because after the directions hearing concluded, she obtained two new quotes which she relied upon at the hearing. It is my view that Member Howe afforded Ms Walsh procedural fairness at the directions hearing.
52So far as the decision of Member Charles is concerned, ss 28 and 35 do not go so far as to obligate the Member, once he or she reaches the view that one party's case is doomed to fail due to inadequacies in their evidence, to offer an adjournment to that party. There are a number of factors to be considered, one of which is whether or not to grant an adjournment. Overall, the Member has to consider the interests of both parties and the objects of the Tribunal, and in so doing did not elect to offer Ms Walsh an adjournment. In these circumstances, Member Charles did not deny the plaintiff procedural fairness.
53There was no denial of procedural fairness by either Member Howe or Member Charles. It follows that these decisions should not be quashed.