Payment during holidays
13 The evidence establishes that PCS did not pay employees for school holiday periods unless PCS, at its discretion, directed employees to carry out work during the school holiday periods. Further, PCS directed those employees it wished to carry out work during the school holiday periods to do so during hours which differed from their usual hours (usually, but not always, being less than their usual hours) and at locations which differed from the usual locations at which they performed their work. As a result, some employees were paid nothing for school holiday periods (if they were not directed by PCS to work) and some were paid less than they would have been paid if they had worked their usual hours. It is also apparent that at the beginning of each long school holiday period in December/January PCS would pay to the employees their annual leave entitlements in a lump sum whether or not they proposed to take annual leave during that period.
14 Mr Di Dio said that this practice, which he decided upon and implemented for PCS, was necessary for PCS to be viable. Mr Di Dio did not appear to have given any real thought to whether, in so doing, PCS was complying with or contravening its legal obligations to the employees. I concluded from his evidence that Mr Di Dio felt entitled to run PCS as he thought fit irrespective of any legal obligations of PCS to its employees. In particular Mr Di Dio gave this evidence:
(1) he decided which employees were given work during the school holiday periods and what work they were given, as well as where they should perform that work;
(2) he did not provide a roster for holiday work but orally directed the employees where they should work and for how long from day to day as required;
(3) how he ran PCS was "how it has to be done"; and
(4) "[t]he work has to be shifted around to get the job done. That's the only way it works".
15 PCS's pleaded defence to the claim that its practices in respect of school holiday periods breached the Agreement and Fair Work Act was that it had given the employees a stand down notice in accordance with cl 14 of the Agreement. Apart from the fact that cl 14 applies only to contracts made before the Agreement (cl 14.3.1), the evidence of the employees and Mr Di Dio is to the effect that the employees were not given any notice of a stand down, let alone six weeks' notice as required by cl 14.3.6. Clause 14, accordingly, is irrelevant.
16 PCS's case during the hearing was that the employees (except for the eighth, tenth and twentieth applicants) were not ready, willing and able to work during the school holiday period. PCS did not ultimately proffer a defence against the claims of eighth, tenth and twentieth applicants that they had been underpaid for the school holiday periods. To this extent, the claims of these applicants must succeed.
17 There are legal and factual problems confronting PCS's defence of the claims of the other applicants. Whether or not the Agreement operates to the exclusion of the letters of appointment which PCS gave to each employee at the start of their employment, it is clear that PCS did not comply with the requirements of the Agreement to give at least seven days' notice of the location of work (cll 16.1.2 and 23.1). Instead, on the last day of the school term Mr Di Dio directed the employees whom he had chosen to work during school holiday periods where to turn up the following Monday and, thereafter, directed them about where they were working from day to day.
18 As submitted for the applicants, the concept of being ready, willing and able to work does not operate at large, unconfined by the bounds of the legal rights and obligations of the parties to the contract of employment. The employees were bound to be ready, willing and able to work only in accordance with their legal obligations, on the present assumption, under the Agreement alone. None of them were bound to be ready, willing and able to work at any location without the required notice of seven days. As no employees were given such notice, it cannot be the case that any employee may be found not to have been ready, willing and able to work during any school holiday period by not accepting PCS's unlawful directions.
19 I do not consider, however, that the contract of employment between PCS and each employee was constituted by the Agreement alone. PCS relied on cl 6.1 of the Agreement to support this contention. Clause 6.1 provides that the Agreement is a "comprehensive Agreement that operates to the exclusion of any awards or other Agreements". I do not accept that this provision means that the letters of appointment which PCS gave to each employee do not form part of the contracts of employment. As submitted for the applicants, cl 6.1 operates to exclude the operation of awards and other industrial agreements. The letters of appointment are not of this nature. Clause 16 of the Agreement requires a letter of appointment containing information about basic job obligations. In my view, cl 16 of the Agreement itself contemplates that the letter of appointment will have contractual effect. So much seems apparent from cl 16.3.1 which prohibits unilateral variation of the letter of appointment by the employer other than a variation of the location of work which requires seven days' notice under the Agreement. From this it seems clear that the Agreement expressly contemplates that the letter of appointment must prevail over any direction by an employer by reason of cl 16.3.1, subject only to variation of the location of work provided seven days' notice is given.
20 All of the letters of employment specify the number of hours each employee is to work each week, the time during which that work is to take place, and the location of work (which, as noted, was a location which could be changed on seven days' notice). PCS disregarded those provisions when it refused to permit certain employees to work and required those whom it was willing to allow to work, to work different hours from those in the letter of appointment and at different locations without seven days' notice. The requirements of the contracts between PCS and the ACT, which refer to vacation duties being carried out in daylight hours if possible, do not provide a valid basis for PCS to ignore the contract between it and each employee. As a result, it is not open to PCS to contend that any employee was not ready, willing and able to work in accordance with their legal obligations during any school holiday period. PCS effectively denied every employee the opportunity to work, in accordance with their legal obligations, during every school holiday period. As the submissions for the applicants put it, the fact that some employees did not accept work on the terms unlawfully dictated by PCS does not disentitle them from payment during the school holiday periods.
21 What then of the fact that two employees, the ninth and fourteenth applicants, were not available for cross-examination, with the result that their affidavits were not read? In my view, this does not mean that their claims are bound to fail. The evidence of Mr Di Dio about PCS's practices applied to all employees. The letters of appointment and pay slips for these employees were in evidence. From this evidence I am satisfied that these employees were also subject to PCS's unlawful directions and practices. To the extent that either employee was not paid for a school holiday period, their claim is made good.
22 What of the fact that some employees took annual leave during the long school holiday period starting in December or, as in the case of the fourth applicant, was only willing to work his normal hours and otherwise wanted to spend time with his girlfriend? For the reasons given, the fourth applicant and all of the employees were entitled to work only their normal hours as specified in their letters of appointment. They were entitled, moreover, to work at their usual place of work as specified in their letter of appointment unless given seven days' notice of a change of location. No employee was given the opportunity to work in accordance with their legal rights. Given also the fact that they were all paid out their annual leave entitlements on the first day of the long school holiday in December, whether they wanted to take annual leave or not, it is not surprising that some of the employees declined to work at different locations, for different hours, given that they had other commitments including, in many cases, second jobs which they worked outside their usual hours as specified in their letters of appointment. Nor is it surprising that some of them in fact went on holiday on occasion during December.
23 For these reasons, the submissions of the respondents about the readiness, willingness and ability of the employees to work during school holiday periods are beside the point. As the closing submissions for the applicants put it, the respondents' case is patently unsustainable as:
The notion that an employer could, for 16 weeks of the year, simply decide that it would roster its permanent employees ad hoc and withhold payment to those who were unwilling to work on that basis is antithetical to any proper understanding of the concept of permanent employment. Unpredictability of working hours and uncertainty of income is the burden of casual employees, and a burden offset by payment of a 25% casual loading. Permanent employees are in an entirely different category.
24 PCS, however, treated its permanent part-time employees, as if they were causal employees, albeit without the 25% loading required by cl 33 of the Agreement. In so doing PCS contravened numerous provisions of the Agreement but not, I consider, cl 31 (specified by the applicants) because this provision relates only to rates of pay which have been overtaken by the contract between PCS and the ACT. The relevant contraventions were not of the obligation on PCS to pay certain rates (although it did underpay employees whom it directed to work in the school holiday periods, and then sought to rectify this by the pay corrections) but result from Mr Di Dio's view that on behalf of PCS he could direct employees not to work during holiday periods, unilaterally change their hours from that contained in the letters of appointment, and change their locations of work as also set out in those letters without seven days' notice. This conduct contravened at least cll 16.3.1 and 23.1 and 23.2 of the Agreement and was in breach of the contract of employment as documented in the letters of appointment. As such, the conduct also contravened s 50 of the Fair Work Act ("[a] person must not contravene a term of an enterprise agreement"). Whether the conduct also contravened s 323 of that Act ("[a]n employer must pay an employee amounts payable to the employee in relation to the performance of work") involves the question whether the phrase "in relation to the performance of work" includes an employee who was unlawfully denied the right to work. The submissions for the applicants did not deal with s 323 but were in these terms:
71. A permanent employee is entitled to be paid the amount due in respect of ordinary hours each week. Unlike casual employees, the employer was not entitled to pay them only for hours actually worked. Setting aside cases of properly authorised stand downs, an employee is entitled to wages for attending work even if no work is available: Coal & Allied Mining Services Pty Ltd v MacPherson [2010] FCAFC 83; 185 FCR 383 at [15]; Vehicle Builders Employees Federation of Australia v British Motor Corporation (Aust) Pty Ltd (1966) 8 FLR 70 at 74-75. That is the privilege of permanent workers and is part of the quid pro quo for lower wages associated with permanent work.
72. To the extent that an employer relies on an exception to the general obligation to pay wages - by reason of stand down or otherwise - it bears the onus of proof that the exception applies: Townsend v General Motors Holden (1983) 4 IR 358. That is a particular manifestation of the general principle that a person seeking to rely on an exception to a general obligation bears the onus of proving that the exception applies.
25 I accept these submissions. PCS did not establish any exception to its obligation to pay its employees during school holiday periods for their ordinary hours of work. This does not answer the question of contravention of s 323, however. Given that I received no submissions about this issue, and I am satisfied that the conduct involves a contravention of s 50 of the Fair Work Act, it may not be necessary to resolve the additional question about contravention of s 323, but as the issue of penalties remains for determination I will permit the parties to make submissions about this issue in that context.
26 The upshot of all this, in my view, is that (apart from being satisfied that PCS contravened s 50 of the Fair Work Act repeatedly since 1 May 2011) every employee is entitled to payment for the hours they would have but did not work during every school holiday period. The employees who also claim an additional amount for the incorrect payment of annual leave during December 2015 (being the third, fourth, tenth, fourteenth, fifteenth and twenty-second applicants) should not be able to claim for the same periods, but otherwise there should be no deductions on account of annual leave. This is because no employee was given the opportunity to work as was their right during school holiday periods for their usual hours, albeit subject to seven days' notice of the location of work, or to decide when they might wish to take their annual leave. In other words, the fact that an employee might have been on holiday, in the circumstances of this case, cannot be seen as evidence that the employee was not ready, willing and able to work during their usual hours and at their usual locations (subject to seven days' notice of a change of location) because every employee was denied this right by PCS's work practices. No employee should be out-of-pocket due to PCS's unlawful work practices and if any employee, but for the third, fourth, tenth, fourteenth, fifteenth and twenty-second applicants who are also claiming an annual leave underpayment, decided to have a holiday while being denied the opportunity to work as they were entitled to do, then that is to be to the account of PCS, not the employee.
27 As a result, the only deduction which should be made from the employees' right to be paid for the hours each was contracted to work as set out in their letters of appointment is the amount actually paid to each employee for work actually carried out during school holidays and the annual leave periods by the third, fourth, tenth, fourteenth, fifteenth and twenty-second applicants for which they separately claim underpayment. This calculation is complicated by the fact that Mr Di Dio, after being notified by United Voice that PCS was underpaying employees, paid some employees a top up amount (identified as a pay correction) partly for work during school holidays and partly for work during other periods. Mr Di Dio did not keep proper records of these pay corrections which makes it difficult to ascertain the amount relating to school holidays and otherwise. What is clear is that Mr Di Dio's approach, deducting the whole of the pay corrections from the claim of each employee, is wrong. It was this difficulty which, I infer, caused the applicants to make a sensible offer that they would accept 75% of the claim for each applicant, with a 25% deduction across the board to take account of the pay corrections. The offer was not accepted but will be relevant to the issue of costs, as is the issue of the respondents' abandonment of the case that PCS was not the employer.
28 Given that the respondents did not accept the offer made, it is necessary for the pay corrections relating to the school holiday periods to be calculated from the records, a time-consuming task. The costs of carrying out this task, so that orders may be made requiring PCS to pay the correct amounts to each employee, should be considered as part of any claim for costs by the applicants against PCS. Given the history of the matter it is reasonable for the applicants to wish to carry out this task, rather than accept whatever PCS might contend (which has proven to be repeatedly false or inaccurate), but it may be that the applicants also wish to claim as part of any adverse costs order against the respondents, the costs of so doing. I will leave that for future argument and consideration.