63 Other than that occasion, the principal participants in discussions at which it is alleged that the oral representations were made, included Mr Williams and Ms Stockman from Tirango, Christopher Grant Harris ("Mr Harris"), Mr Thwaites, and Mr Little. Mr Harris was employed by Dairy Vale between 23 May 1994 and January 1995 as its national sales manager.
64 In addition, the applicants led evidence from Peter Whewell ("Mr Whewell"), who started working for Tirango on 2 June 1994, after Mr Stockman's death, as its day to day manager, from Roger Prime ("Mr Prime") the secretary and manager of the Milk Vendors Association of South Australia ("the MVA"), and Roland Seton Wettenhall ("Mr Wettenhall") and Peter Haslock ("Mr Haslock") each of whom is an independent chartered accountant who gave evidence on matters relating to the issues of damages.
65 Apart from Mr Wood and Mr Thwaites, Dairy Vale called evidence from Graham Letton Smith ("Mr Smith"), who was at material times the marketing manager of Dairy Vale, from Michael Whaley ("Mr Whaley") who was Dairy Vale's credit controller from 19 June 1995, and from Robert Michael Kennedy ("Mr Kennedy"), also an independent chartered accountant whose evidence was directed only to the question of damages, and who dealt with matters which Mr Haslock and Mr Wettenhall had addressed.
66 I accept that each of those witnesses was endeavouring to give the Court a truthful version of events. However, as is often the case, the version of witnesses to critical events differed in significant respects. That is sometimes because persons participate in such events with a particular perspective or expectation, or have a desire subconsciously to read into conversations something more than was really said. It is also sometimes the case that the passage of time, and events which occur after critical conversations, lead to an interpretation or construction of critical conversations which is somewhat coloured and which comes to represent a truthful but nevertheless inaccurate version of the actual events. In circumstances where there is such conflict, contemporaneous documents or conduct, or uncontested related circumstances, often assist the Court in deciding where the truth lies. Sometimes, too, the impression that a particular witness gives in the course of evidence, by demeanour or by the way questions are answered, or by the limited recollection of matters other than one or two matters central to that person's particular case, may throw some light on the fact finding process. It is also part of my consideration of the evidence to weigh up the inherent probabilities or improbabilities of each of the oral representations having been made as alleged, by reference to the accompanying conduct of the parties to the conversations. In the present matter my conclusions are also assisted in relation to the oral representations by my unqualified acceptance of the evidence of Mr Wood and Mr McKinnon. As I have explained, on certain significant topics, their evidence does not accord with the evidence in particular of Mr Williams.
67 Mr Williams and Ms Stockman were also both at somewhat of a disadvantage in the particular discussions at which the oral representations are said to have been made. In Mr Williams' case, he had had a limited role in Tirango's business operations and in Tirango's dealings with Dairy Vale prior to Mr Stockman's death. His knowledge of the day to day operations of Tirango, of the significance of particular pieces of information concerning its day to day operations, and of the background to the discussions which had taken place was obviously considerably less than that of Mr Stockman. He was thrust into the critical decision making role for Tirango when time was of the essence. Up to the time of Mr Stockman's death, he had not been greatly involved in the dealings between Tirango and Dairy Vale or National Dairies. Both National Dairies and Dairy Vale wished to decide upon their respective distributors by about mid June 1994, so that exclusive distribution agreements could be executed and implemented from 1 July 1994. In Ms Stockman's case, she had no direct dealings with Dairy Vale or with National Dairies concerning the prospect of Tirango becoming an exclusive distributor of one or the other of them, until 23 June 1994. On that occasion she attended with Mr Williams to execute the written agreement. She gave evidence of a conversation at that time. In each of the case of Mr Williams, and more so in the case of Ms Stockman, obviously at the time they became significantly involved in such discussions, they had a background knowledge which in part would have represented Mr Stockman's assessment of the prospects for Tirango, no doubt reflecting in part his discussions with officers of Dairy Vale but also reflecting his personal views and the results of discussions and calculations and business assessments he had made for Tirango in conjunction with Mr Little.
68 I have carefully considered the evidence of Mr Williams and Ms Stockman concerning the occasions when the oral representations are said to have been made. In the light of that consideration, I have reached the view that I should not place much weight upon the evidence of Mr Williams or of Ms Stockman except where it is confirmed by other evidence. In the case of Mr Williams, I have noted a number of matters already which give rise to that view and, in the course of considering the particular occasions when the oral representations are said to have been made, I will deal with further matters supporting that conclusion. In the case of Ms Stockman, I formed the impression that she had clearly in her mind that the gross profit promise had been made on 23 June 1994, and asserted the existence of that promise persistently but without giving me the impression that it had entered into any meaningful context of discussions which took place on that occasion. I think she probably formed the belief as to the gross profit promise having been made from a series of discussions with Mr Williams and from circumstances other than those which occurred on 23 June 1994.
69 In my view, Mr Little was a reliable witness except in two respects. He is obviously a successful milk vendor. In 1994, he operated several businesses under his own name, under the names Northern Milk Supply and Barossa and Mid North Milk Supply, as well as the Milk Plus business. On 28 June 1994, he became a distributor of National Dairies products. He was able to supply to former customers of Tirango much of the National Dairies product which Tirango had previously distributed as a dual distributor.
70 His evidence was general in nature. He impressed me as an experienced and able business man within his area of expertise. He had several discussions with Dairy Vale and National Dairies representatives, including discussions at which Mr Stockman was present, during 1994. He did not have any detailed recollection of those discussions, and gave the impression that he was concerned only with getting the best deal for him and his businesses when deciding to which of the two companies he would seek to be appointed as a distributor. Principally, in his mind, that involved ascertaining the areas he could service and supply. He was, I find, prepared to form his own judgment about the potential sales and profitability of doing so, although the topics of volumes, gross profit and net profit were no doubt discussed at those meetings.
71 The two respects in which I do not accept Mr Little's evidence are firstly that, on 27 May 1994, Mr Thwaites said to Mr Stockman in Mr Little's presence that Dairy Vale would guarantee Tirango $11,000 per week gross profit if he became a Dairy Vale distributor, and secondly that on the same day Mr McKinnon of National Dairies, in Mr Stockman's presence, said that National Dairies would ensure that Mr Little's business, if it became a National Dairies distributor, would be assured that it would maintain 80 per cent of the existing total turnover of the then existing business (not just the National Dairies product). I refer to those two aspects further when discussing the oral representations.
72 The principal witness called by Dairy Vale concerning the oral representations was Mr Thwaites. Upon his employment on 16 March 1994, his responsibility was the negotiations and discussions with the larger wholesale milk vendors, including Tirango.
73 He impressed me as a careful and sensible witness, and I am generally prepared to accept his evidence. In particular, I accept his evidence where it differs from the evidence of Mr Williams, Ms Stockman and Mr Little. His evidence accorded in a number of minor and incidental respects with the evidence of Mr Wood on matters where one would expect that accord only if it represented actual circumstances. He also was frank in responses to questions where the answer may have been unhelpful to Dairy Vale's case, and cautious in not overstating the position where his answers were consistent with Dairy Vale's case.
74 In view of my findings about the oral representations, it is not necessary to deal in detail with the evidence of Mr Whewell, Mr Smith or Mr Whaley. They were not involved in the relevant discussions. I note however that I have no reason to doubt the accuracy of their evidence on matters of which they have direct knowledge.
75 For the same reason, it is not necessary to address in any detail the evidence of Mr Wettenhall, Mr Haslock or Mr Kennedy. Mr Wettenhall's evidence was directed to valuing the Tirango business had the gross profit promise been made and been fulfilled, and the loss of net weekly profit from 23 June 1994 to 9 September 1996 on the same basis. As appears in these reasons, I am not prepared to find that the gross profit promise was made.
76 Mr Haslock addressed the same questions. In addition, in forming his view he assumed that, but for the gross profit promise having been made, Tirango would have entered into a similar arrangement with National Dairies. I have found that it would not have done so. Mr Haslock also addressed the loss of profits of Tirango in the period 23 June 1994 to 9 September 1996 on the assumption that the Tirango business would have continued to operate in the same way after 23 June 1994 as it had before that date. He evaluated the value of Tirango's business at 9 September 1996 also on that assumption. I do not consider that that assumption is an appropriate one. It is clear that from 1 July 1994, Tirango would have become an exclusive distributor of either Dairy Vale or National Dairies. I have found that, from 17 June 1994 and for reasons unrelated to any discussions with Dairy Vale, National Dairies declined to consider Tirango as a potential exclusive distributor of its products. Tirango then had no real option but to become a Dairy Vale distributor. Its business from that date would inevitably have changed, whether or not the oral representations were made. In addition, in Mr Haslock's case, I formed the view that his approach was rather too hypothetical and that his hypothesis was unduly favourable to Tirango. That is because he set out, upon the assumption outlined, to value the business of Tirango but eschewed a consideration of the way in which Tirango actually operated. In fact, Tirango was operating the business of Elizabeth Milk Supply as its sole activity, and I consider that his approach to some degree eliminated from consideration the way in which Tirango operated that enterprise in favour of some theoretical ideal operator.
77 Mr Kennedy's evidence was directed to two principal questions: the solvency of Tirango at June 1994, and the reliability of the financial records of Tirango. His conclusion, following upon his views on those two questions, was that Tirango suffered no loss in any event. In light of the view I have taken that the oral representations were not made, it is not necessary to form any conclusions on those questions. Nor is it necessary to express any concluded views on the relative merits of the evidence of those three expert witnesses.
78 I note that there was no expert evidence directed to quantifying Tirango's loss in the event that I did not accept that the gross profit promise was not made, but I found that one or more of the other oral representations had been made.
Findings about the oral representations