Thomas v Parramatta City Council

Objector evidence 12Ten objectors gave evidence when the conciliation conference commenced on site: Mr Ian Whitehouse, Mr Robert Cole, Mr John Naylan, Ms Jennifer Midham, Mr David Bridge, Mr Darren Hamburger, Ms Jackie Bazouni, Mr Gerard Marshall, Mr Barry Morgan, and Mr Bill McPhee. The objections included concerns about existing impacts on the amenity of the residential neighbourhood from anti-social behaviour experienced when hotel patrons leave the hotel, including littering of bottles, broken glass, vandalism of signposts and letterboxes, noise, offensive language, urination and vomiting, fighting and violence; the noise of vehicles leaving; concerns about health impacts of excessive alcohol consumption; difficulties in contacting hotel management; the need to call police; and noise from internal music. Notes of the evidence given on site, as provided by the representative of the Hills Shire Council, are included in exhibit 4. The Council tendered a response, providing additional detail of the evidence given by Mr Barry Morgan (exhibit 5). There was some dispute as to the evidence given by Ms Bazouni, which was clarified in the course of the hearing to be that a road sign had been uprooted together with its concrete footing, and thrown. The evidence given on site was consistent with the written submissions received by the Council during its assessment of the application, which were also in evidence (exhibit 1). 13At the request of the Court, the Council notified the objectors of the hearing date, and advised them that they were entitled to attend to provide any additional evidence relating to the proposed amended Conditions and Plan of Management. Mr Marshall and Mr Morgan gave evidence, which included responses received from others in the local community. Mr Marshall lives on the other side of Caroline Chisholm Drive at the corner of Junction Road. In his opinion nothing has changed about impacts on amenity, and there will be people leaving with attendant noise at 2am instead of midnight. There are some good things in the revised Plan of Management, including the lockout and no walk through sales after 8pm, however he is concerned that he was not involved in the process of revising the Plan of Management. The community was never consulted about the 3am trading approval or about allowing live music. He is concerned about who is to police the security. Mr Morgan lives next door to Mr Marshall. His evidence was that very little has changed. He is concerned about the proposed 12 month trial period as it has already had a trial period over several years. Effectively only a small part of the hotel has had late trading hours and this will open up the whole hotel to late hours. He is concerned about the clientele that will be attracted. He does not accept that it will be possible to minimise the noise. There are serious problems in the area already and people have problems sleeping. There is nothing to console him with the new Plan of Management that there will not be an effect on the community. The Council's representative advised that Mr McPhee had also wanted to attend, however he was unwell.

NSW Police 14The Council consulted the NSW Police during the course of its consideration of the modification application. In a letter to the Council dated 16 April 2012, Senior Constable John McCulloch, Licensing, Parramatta Local Area Command, stated his concerns that if the restaurant area is allowed to trade until 2am a further 300 persons will be able to avail themselves of the area for alcohol consumption only, and it would also allow for the hotel if desired to create a nightclub ambience by moving dining room furniture; that creates problems where large numbers of patrons attempt to relocate themselves within the hotel and will impact on local residential area. Data on traffic and other offences for the period April 2010 to April 2012 was provided (exhibit 1). The Council's representative informed the Court that the NSW Police had been informed of the hearing.

Winston Hills Mall 15The manager of the Winston Hills Mall, which is adjacent to the hotel on Caroline Chisholm Drive, objected to the proposed extension of hours, raising concerns about security for the shopping centre based on past damage caused by intoxicated patrons leaving the hotel (exhibit 4). The Winston Hills Mall was informed of the outcome of the discussion between the parties and the revised Plan of Management (exhibit 4, tab 13). The Council's representative informed the Court that Winston Hills Mall no longer objects to the application.

Acoustic evidence 16The applicant provided with the modification application an acoustic assessment undertaken in October 2010 by Renzo Tonin & Associates (exhibit B), and subsequently provided a review of that assessment and report by Mr Steven Cooper (exhibit C). Mr Cooper noted that the Office of Liquor Gaming and Racing criteria applicable after midnight are more stringent and require that the noise emissions from any licensed premises are not to exceed the background noise level within the same octave bands used in the pre-midnight criteria at any residential boundary, and that any noise emissions from licensed premises be inaudible in any habitable room of any residential premises. Mr Cooper reported a marginal breach of the before midnight boundary criterion that requires minor noise controls, and stated that the sound level contribution for the restaurant and Dining Area operating after midnight at full capacity would comply with the after midnight noise criteria provided the windows and vergolas that are part of the roof structure are closed. Mr Cooper recommended that provision of a roll down blind at the northern end of the external terrace would significantly reduce the emission of music and would be a positive noise control measure to ensure compliance. Mr Cooper also recommended measures to reduce the emission of structure-borne low frequency noise from the music in the public bar, noting that at present the speakers in the public bar are rigidly attached to the ceiling joists that permits the transfer of low frequency energy into the roof structure. Further details of the recommended blind were provided on 16 April 2013 (exhibit D). The proposed conditions include condition 55 requiring the operator to incorporate vibration isolation to the fixing of speakers, and install a blind, as recommended by Mr Cooper.

Plan of Management 17The revised Plan of Management (exhibit 2) incorporates the agreed Trading Hours outside and during the agreed trial period. Clause 6 provides for Entry and Exit from Hotel, and requires taxi pick up after 10pm only at the northern entry to the hotel; requires the licensee to telephone for a taxi on behalf of a patron on request, provide a minibus for a 5km radius, and close the front entry (facing Caroline Chisholm Drive) at midnight so that patrons enter or leave from the northern entry; and not permit patrons to enter the premises between 1am and 3am (the lock out period). Clause 7 Security specifies the number and location of CCTV cameras required to record while the hotel is trading and for at least 30 minutes afterwards; and the number of security personnel required depending on the night and the number of patrons at the hotel, and patrol requirements including along Caroline Chisholm Drive and Junction Road. Clause 8 requires signage requesting patrons not to take liquor in open containers off the premises. Clause 9 Noise minimisation contains provisions for the Restaurant and Dining/Bar after midnight, including no live or nightclub style entertainment, prohibition on ticketed functions or events, monitoring by security personnel of music emitting from the hotel, and a restriction of 250 patrons in the Restaurant and Dining/Bar area after midnight. Clause 11 Litter and Garbage prohibits take away sales from the Winston Bar and the Restaurant and Dining/Bar, and sales to pedestrian customers in the Drive Through Bottle Shop after 8pm on Friday and Saturday nights. Clause 12 Incidents and Complaints includes provision for a mobile number to receive telephone calls from residents when the hotel is trading and for 30 minutes after closure, and provision for community liaison meetings to be held on an "as needs" basis or when reasonably called by the Councils or NSW Police, at least once every six months. Minutes of the community liaison meetings are to be circulated by email to the Councils and to those who attended and provided an email address. The Councils agree to make available copies of the minutes to any resident who does not have an email address.

Consideration 18The applicant submits that the extension of the operating hours for the Restaurant/Bar is intended to provide an opportunity for people to dine and stay and socialise. There is no formal record of complaints in the past. The implementation of a trial period and the well-documented Plan of Management means that there will be hard evidence of any documented complaints at the end of the trial period. 19The Council submits that while not discounting the concerns expressed by residents, there is an opportunity for the applicant to get its house in order in a way not previously possible, for example through provision of the lock out. There are now proposed stronger controls relating to noise and the opportunity to rectify the existing breach identified by Mr Cooper, and stronger provisions for managing the behaviour of patrons, including the community liaison committee. The Council submits based on the information provided by NSW Police that while assaults and other antisocial behaviour has occurred, the number is not out of the ordinary. The hotel has not been operated in a satisfactory way and the revised Plan of Management is an opportunity to improve and to implement stricter controls with a more objective set of tests against which the operations can be measured. 20I agree with the parties that the approach identified in the planning principle established in Vinson v Randwick Council [2005] NSWLEC 142 is appropriate in considering the present application. In that decision, Moore C said: 12 In Randall Pty Ltd v Leichhardt Council [2004] NSWLEC 277, Tuor C considered the principles to be applied when assessing an application for an extension or intensification of a use which may have an adverse impact on residential amenity. She said: 25. Principles for the assessment of an extension or intensification of a use which may have an adverse impact on residential amenity, such as a hotel, are: First, is the impact of the operation of the existing use on residential amenity acceptable? If the answer is no, then an extension or intensification, would be unacceptable unless there is no overall increase in impact or there are measures proposed which would mitigate the existing impact. Second, if the answer is yes, is the impact of the proposed extension or intensification still acceptable? 26. In answering the first question, it is not sufficient to assume that a use operating in compliance with its approval has an acceptable impact. 13 In amplification of the broad principles set out in Randall, the planning principles for testing an application for licensed premises to extend trading hours, increase permitted patron numbers or for additional attractions such as music or other entertainment require addressing the following questions: What are the adverse impacts of the present trading hours, permitted number of patrons and permitted activities? Evidence of anti-social behaviour at or linked to the premises taken from records such as the police COPS system and/or other police records and/or diaries kept by local residents is preferable to generalised anecdotal evidence that cannot be tested by the applicant against any records kept by the operator of the premises. A similar position applies to complaints about other amenity impacting behaviour such as noise from people on the premises or its plant and equipment; noise from entertainment provided on the premises or the noise necessarily arising from patrons such as car doors, engines starting or late-night conversations in residential streets in the vicinity. Demand for on-street parking may also be relevant. In assessing the likely adverse impact of increased trading hours, permitted number of patrons or permitted activities for licensed premises, the objectors' fears of adverse impacts, no matter how genuinely felt, are relevant only to the extent that there is a reasonable probability that impacts will occur. What measures are in place to address those impacts? Measures include the number and times of engagement of security personnel, designated duties performed by them together with patrolling patterns. Identification of and responses to specific trouble spots should be considered. The method and timing of street litter collection are also relevant. For premises that provide entertainment, noise control measures that do not require intervention by an operator may also be relevant. How are those measures documented? A well-documented management plan for the premises and its availability to local residents is a positive factor. The measures that are currently in place to record and respond to complaints made by residents are also relevant. Have those measures been successful? The period during which the control measures (for the current trading hours, permitted number of patrons and permitted activities) have been operating is relevant to enable assessment of the likely success of their being applied to extended hours. If the present management regime has been in operation for a relatively short period, or has been unsuccessful or not fully implemented, less weight can be given to it than to a management regime which has succeeded in reducing antisocial behaviour. What additional measures are proposed by the applicant or might otherwise be required? If any extension of hours, numbers or activities is likely to be acceptable but only subject to additional measures to reduce noise or anti-social behaviour, a trial period may be appropriate to test those measures. 21In the circumstances of this case, there is evidence of adverse impacts of the present operating hours from the residents in the locality, and as provided by NSW Police. I accept the evidence of the residents as to past experience of instances of antisocial behaviour in the locality, including yelling and offensive language, damage to public and private property, and litter and broken bottles; however much of that evidence cannot be tested against specific records of complaints to the hotel management. The Council's Senior Development Assessment Officer summarised impacts on residential amenity in her report to the Council (exhibit 1), noting that while the existing measures in the plan of management and conditions designed to avoid and minimise any potential adverse impacts were positive and there appeared to be good management practices in place for controlling behaviour on the premises, patron activity off the premises could not be controlled. Most of the incidents recorded in the NSW Police submission for the period April 2010 to April 2012 occurred outside the premises; most related to driving offences, primarily mobile and stationary RBT. Three related to incidents outside the premises late at night, including malicious damage to property. There were three incidents recorded that included assaults inside the premises late at night. This record is generally supportive of the comments made by the Council's Senior Development Assessment Officer. 22The applicant accepts that there are at present adverse impacts from the emission of noise from the music at the premises; that is supported by the report by Mr Cooper, and is consistent with evidence of the objectors. 23In considering what measures are in place to address those impacts, I agree with the parties that the revised conditions and Plan of Management are a significant improvement on the present position. The conditions include provision to address the noise issue, as noted at [16] above. The Plan of Management includes specific provision for the numbers and timing of security guards, and the requirement for them to conduct patrols outside the hotel and monitor noise levels. The Plan of Management includes provisions for CCTV recording in specific locations; a prohibition on the sale of shots between midnight and 3am and a limit of four alcoholic drinks for supply to the same person at any one time; a requirement for staff and security personnel to take reasonable measures to prevent patrons leaving with open containers of liquor; the lock out after 1am; and limits the number of patrons permitted in the Restaurant and Dining/Bar area after midnight to 250 people. The Plan of Management includes provisions intended to assist in the orderly departure of patrons from the hotel including calling taxis and providing a courtesy bus and restricting entry and exit to the northern side of the hotel. I agree with the Council that it is significant that these provisions apply to the whole hotel, including those parts already permitted to trade until 3am, and will continue in place after the trial period of extended hours for the Restaurant/Bar if those hours are not further extended. 24In considering documentation of measures, it is relevant to note that the revised Plan of Management includes provisions for notification of a contact telephone number, records of complaints, and the community liaison committee. I agree with the parties that those measures should assist in minimising adverse impacts, and in providing substantiation of any evidence of anti-social behaviour and adverse impacts. 25The applicant accepts that there needs to be change in management to avoid or minimise adverse impacts, and submits that there is now in place a well-document plan of management that provides measures against which performance can be tested. I agree with the parties that the proposed trial period will allow an opportunity to for the hotel management to demonstrate compliance with those measures. The proposed conditions include a condition requiring compliance with the Plan of Management; that obligation would continue regardless of the identity of the operator. 26Having regard to these factors, I agree with the Council that determination of the application requires a weighing up of the competing considerations. I agree that the evidence as to past adverse impacts on the locality, through anti-social behaviour and noise, cannot be discounted. I also agree that the proposed conditions and revised Plan of Management provide a much stronger set of controls to minimise or avoid potential adverse impacts on the amenity of the residential locality both for the proposed extended operating hours for the Restaurant/Bar and for the hotel as a whole. It is appropriate in my view that any extended operating hours are subject to a trial period to enable the operator to establish the effectiveness of those controls and test those measures; as was the situation in Zhang v Canterbury City Council (2001) 115 LGERA 373, any adverse effects would be readily reversible by return to the existing approved hours, or possibly addressed by adjustments to the Plan of Management or amendment of the acoustic measures.

Conclusion 27I am satisfied that it is appropriate to approve the modification application subject to the conditions now proposed, which require compliance with the revised Plan of Management, and subject to the imposition of a 12 month trial period as agreed between the parties. 28The orders of the Court are:

1. The appeal is upheld.
2. Modification Application No. 108/2005/E to modify conditions of a development consent granted by the Court on 23 August 2006 and a Plan of Management for a hotel at 168 Caroline Chisholm Drive Winston Hills is approved, subject to the conditions in Annexure A.
3. The exhibits may be returned except for exhibits A, E, F, 2, 3, 6, 8 and 9. Linda Pearson Commissioner of the Court DISCLAIMER - Every effort has been made to comply with suppression orders or statutory provisions prohibiting publication that may apply to this judgment or decision. The onus remains on any person using material in the judgment or decision to ensure that the intended use of that material does not breach any such order or provision. Further enquiries may be directed to the Registry of the Court or Tribunal in which it was generated. Decision last updated: 25 June 2013