Costs
16 The issue on the question of costs is whether, notwithstanding the success of the owners both before the Tribunal and on appeal, the builder should have the benefit of an order for costs on an indemnity basis having regard to the principles that have arisen in respect of, what are referred to as, Calderbank offers. It is accepted that the Court's adjudication is less favourable to the owners in the final result than an offer made by the builder during the proceedings before the Tribunal and rejected by the owners.
17 There is little doubt about the jurisdiction of the court to grant the order sought by the builder. It is a discretionary decision and there is no general principle that the rejection of the offer will entitle the offeree to costs on an indemnity basis: Jones v Bradley (No 2) [2003] NSWCA 258 at [8]. The test is whether the failure to accept the offer in all the circumstances of the case warrants a departure from the ordinary rule that costs follow the event: SMEC Testing Services Pty Ltd v Campbelltown City Council [2000] NSWCA 323 at [37]. The party seeking an order for indemnity costs has the burden of showing the court why such an order should be made in its favour and generally this means that it should persuade the court that the refusal to accept the offer was unreasonable: Evans Shire Council v Richardson [2006] NSWCA 61 at [26]. The simple fact that the offeree ends up worse off than had the offer been accepted does not mean that the refusal was unreasonable: SMEC Testing Services Pty Ltd above. There are usually two matters that indicate whether the rejection of the offer was unreasonable: whether the amount and/or the terms of the offer is seen as genuine; and whether the time during which the offer is open is reasonable.
18 The owners commenced proceedings in the District Court on 6 August 2003. On 12 August 2003 the builder commenced proceedings before the Tribunal and, as a consequence, the owners' proceeding in the District Court was transferred to the Tribunal.
19 On 15 December 2003 the builder made an "offer of compromise" which was in effect the sum of $28,348.03 inclusive of interest and costs, being the difference between the outstanding amount under the contract of $22,211.97 and "allowances" of $50,560 for various rectification work or losses suffered by the owners. The offer was open until 18 December 2003. The offer indicated that, if it were not accepted, it would be tendered on the question of costs. No reply was received from the owners.
20 On 22 March 2004 the builder made a further offer to the owners, this time in the sum of $57,788.03. This offer was based upon an increase in the allowance for the owners' claims, from $50,560 to $80,000 from which was deducted the balance of the monies payable under the contract being $22,211.97. The payment was subject to release by the owners of the sum of $11,705.90 from the retention fund with interest on that sum. There was the threat that, if the offer were not accepted, it would be used on the issue of costs.
21 On 26 March 2004 the owners' solicitor replied indicating that the offer was "incapable of acceptance" and noted that the builder had not filed an amended defence to the owners' amended points of claim and that this has "had a significant impact on our client's ability to assess the litigation risk in the context of your client's offer". There were, however, some points of clarification sought by the owners as to the manner in which the offer had been determined.
22 The builder's solicitor answered this letter on 30 March 2004 and the effect of the increase in the offer was explained as being a net payment to the owners of $57,788.03 after payment of the retention sum and the progress payment. There was a "fresh offer" attached in the same terms as that of 22 March with an extended period for its acceptance until 2 April 2004. This was no response to this further offer.
23 On 8 December 2004 the builder made a further offer with an increase in the sum payable to the owners from $57,788.03 to $127,788.03. That was an "allowance" of $150,000 less $22,211.97 being the retention monies and the outstanding progress payment. The offer was open for 7 days to expire on Wednesday 15 December 2004.
24 On 14 December 2004 the solicitor for the owners asked for an extension to consider the offer until 17 December 2004. The extension was granted.
25 On 17 December 2004 the owners requested information as to whether a refund for the windows was included in the offer and the amount allowed for that item. On the same day the builder's solicitor indicated that the offer was "in full and final settlement of all claims". There was no further reply to the offer.
26 The owners point out that there are no applicable rules relating to compromise in the proceedings before the Tribunal. They also note that the offer was made in respect of the proceedings before the Tribunal and not in respect of the appeal. They do accept that the offers of the builder should be considered against the principles that have been established for Calderbank offers. However, they point out that the offers did not refer to Calderbank or indicate that indemnity costs would be sought: see SMEC Testing Services, above. However the offers made it clear that they would be used on the question of costs, and it seems to me that they were obviously intended to be Calderbank offers especially as there were no relevant rules as to compromise.
27 The owners concede that they were no better off after the judgment of the Tribunal and the builder in his submissions points to the significant difference between the final offer and the Tribunal's award. However, the owners note the following: the time frame for accepting the offer was only 7 days; the offer did not indicate how the amount on offer of $150,000 was derived; there was a double counting of the retention sum; and the offer required that Trend recover the doors yet the owners had paid for the doors and the builder had received a refund. Finally the owner notes that the offer required the owner not to make any claims on the home warranty insurer.
28 In my opinion having regard to the substantial difference between the amount awarded before the Tribunal and the offer of $150,000 and all the surrounding circumstances the refusal of the offer was unreasonable. I believe that it was a genuine offer of compromise. Even taking into account the matters of which complaint is now made, the owners would have been very significantly better off taking the offer. No question was raised about any of the matters now suggested as difficulties with the offer at the time of the offer. The 7 days was adequate in view of the fact that the offer of $150,000 was the third offer and the time was extended to allow the owners to have legal advice. The offer was made before the conclave of experts was due to meet and well in advance of the hearing date.
29 The owners should pay the costs of the builder before the Tribunal from 17 December 2004 on an indemnity basis.
30 However no further offer was made after the Tribunal made its decision and during the hearing of the appeal. Although the owners are still worse off, they have improved their position and succeeded in part on their appeal. The builder's appeal was dismissed. The owners were entitled to seek to correct errors by the Tribunal by way of appeal. In Road and Traffic Authority of NSW v Turner (No 2) [2008] NSWCA 241 at [7], the Court stated the following: