The Evidence
9 Mr John Starr gave evidence on behalf of the applicant. He deposed that he commenced business, under the name 'Starr Partners Real Estate', with his brother, Phillip Starr, in about April 1992.
10 He further deposed that the first Starr Partners offices established in 1992 were located in Merrylands, Blacktown, Fairfield, St. Mary's and Auburn, and a further Campbelltown office opened two months later. As at the date of his affidavit (20 June 2005), he deposed that there were 36 Starr Partners franchises in New South Wales in the business of marketing and listing residential property, commercial property, conducting strata management, and the maintenance of large property management portfolios.
11 Mr Starr deposed that on 10 June 2003 he caused the matter of Starr Partners expanding into Queensland to be placed before the board of the applicant. In his words:
'I sought to propose to the Board that Starr Partners approach real estate agent David Deane in Queensland to open the first Starr Partners franchise in Brisbane.'
12 He deposed that he had first met Mr Deane, a real estate agent who conducted his own business in the northern suburbs of Brisbane, in about 1993. He said that on or about 17 July 2003 he travelled to Brisbane and that, along with a fellow board member of the applicant, Rod Cartledge, he met with Mr Deane. He said that the meeting was at a restaurant over lunch and that during the course of the meeting he said to Mr Deane words to the following effect:
'David, as you know we are extremely keen to expand business into Queensland and we would like to offer you the opportunity of opening a Starr Partners franchise in Queensland. Are you interested?'
He deposed that Mr Deane replied in words to the effect:
'I would be John, however to be honest there is another real estate business up here in Queensland called Star Realty, and I believe that if I opened up a Starr Partners franchise there will be major confusion in the market place between the two businesses given the similarity of the name and logo.'
13 Mr Starr deposed that prior to this time he had not been aware of Star Realty and had never heard of the name or the business before. He said to Mr Deane:
'David if you have got anything on these people, and in particular any advertising or documents showing their trade mark, we would be really grateful if you could send it down.'
He deposed that Mr Deane replied:
'I don't have anything with me and I don't think I have got anything at the office. However, I can track some material down and send it to you.'
14 Mr Deane also gave evidence about his meeting with Mr Starr and Mr Cartledge on 17 July 2003. He deposed that, at the meeting, he said words to the following effect:
'John, there is no way I can enter into a franchise with you guys given the name of your business. There is a real estate agency up here already trading under the name of Star Realty. It would be very difficult to set up a Starr Partners franchise or network given that this other group have been in operation for some time. Also, from what I know of the way they operate, I would not want to be perceived to have any association with them by the industry or potential clients. Their office is just around the corner from mine and I would hate to think people would consider there is any connection between them and us. Even if I came on board, I reckon it would be extremely difficult for me to convince other real estate agents in Brisbane to join the group. The similarity of the names is too great and the reputation issues that we would have would make it too hard. The names are just too similar to allow a differentiation and to allow Starr Partners franchisees to make a distinctive mark in the market.' (Emphasis added)
He then deposed that Mr Starr said:
'What is the name of that business? We didn't know anything about it.'
And that he (Mr Deane) then said:
'Star Realty. They have been in operation since about the late 1990's. They have a couple of offices in the northern suburbs of Brisbane. They have a logo which is similar to yours and it is blue. I have often thought in the past how similar the logos are. They are residential real estate agents. I have noticed signs out the front of houses which they have listed. They pretty prominently display their logo and the name of the business.' (Emphasis added)
He then deposed that Mr Cartledge said:
'David we understand what you are saying. We need to get to the bottom of this. Could you please send down all the stuff you have on Star Realty. Any promotional flyers or advertising would be extremely useful.'
15 Mr Deane deposed that they continued their lunch. He said there was no further discussion about Star Realty or him or his business entering into a franchise arrangement with Starr Partners.
16 On 10 November 2003, some four months after Mr Deane had his meeting with Messrs Starr and Cartledge, he wrote a letter to Mr Starr in the following terms:
'Dear John,
First, let me say how good it was to meet with you and Rod again, it's always a pleasure having the opportunity of discussing market trends with fellow professionals.
With respect to your offer of a Starr Partners Franchise in Queensland I must at this time decline the opportunity.
At our meeting you'll remember I raised my concerns with the confusion amongst fellow agents here in Queensland thinking that Star Realty was in fact Starr Partners. If agents are raising the issue then I'm sure you'll agree that any of your Sydney clients purchasing property here will think they are dealing with Starr Partners. The colours and logo are too much alike and I feel the confusion would create to [sic] many problems.
John, I strongly believe that this is an issue that you and your fellow Board members need to address sooner than later.
I really do appreciate the opportunity and please pass my best regards to your fellow Board members and I look forward to seeing you next time you are in town.
Kindest regards …' (Ex. 1)
17 Mr Deane was cross-examined on this letter although he was not asked why it took some four months from the time he met with Mr John Starr and Mr Rod Cartledge in Brisbane on 17 July 2003 until he wrote his letter. On the other hand, he did not deny that the letter was drafted by, and sent at the request of, Mr Starr. On this point, his evidence was (T 48):
' In respect of the letter, may that be just shown briefly to Mr Deane, please, that we've just looked at that was made an exhibit.
Is that something - well, it's obviously something you've typed at the request of Mr Starr; that is he said, Could you please type up a letter for me about this?‑‑‑I don't recollect.
You don't recollect one way or the other?‑‑‑No.
What about did you say put it through some drafts, like write it out first or type it up to see how it was going to be and then send it to Mr Starr to see if he was happy with it or anything like that?‑‑‑I don't recollect.
You don't recollect one way or the other?‑‑‑No.
It just descends into a little bit of detail there and I was just wondering what it is that prompted you to write that with that type of detail in describing those issues?‑‑‑I can't recollect whether it was requested or whether it was something I did myself. I have no recollection, I'm sorry.'
18 I have some difficulty with Mr Deane's evidence in this regard, in particular, his lack of recollection and the fact that there is no explanation for the temporal gap between the Brisbane meeting among Mr Deane, Mr Starr and Mr Cartledge and the date of the letter. The inference I draw is that it was sent by Mr Deane at Mr Starr's request and the terms of the letter, if not drafted by Mr Starr, adopted opinions and views suggested by Mr Starr or someone in his interest. Insofar as the letter is relied upon by the applicant as expressing Mr Deane's opinions and views, both at that time and presently, I attach no weight to them, notwithstanding his embracement of those opinions and views in re-examination.
19 There are other aspects of Mr Deane's evidence which I find unsatisfactory. First, his alleged statement to Mr Starr at [14] supra that: 'It would be very difficult to set up a Starr Partners franchise or network given that this other group have been in operation for some time'; the 'given' is just false. The respondent's evidence, which was not challenged, was that it had only been carrying on business under the name 'Star Realty' for some two to three weeks at the time of the 17 July 2003 meeting.
20 Second, he deposed to saying to Mr Starr:
'Star Realty. They have been in operation since about the late 1990's. They have a couple of offices in the northern suburbs of Brisbane. They have a logo which is similar to yours and it is blue. I have often thought in the past how similar the logos are.'
The second and last sentences of that statement are also false. The terms of the last sentence, like the terms of the 'given' in the immediately preceding statement, suggests that nothing was said to those effects.
21 In cross-examination, Mr Deane's evidence was no better. This appears from the following extract from the transcript. At T 48 - 49 the following exchange took place:
'Can I ask you to have a look at paragraph 17. It says:
Since the late 1990s I have observed Star Realty advertising in newspapers, trade journals and magazines.
Do you see that?‑‑‑I do.
And you appreciate Star Realty is the Brisbane operation in the northern suburbs there that we're talking about?‑‑‑I do.
But that can't be right, can it? They only commenced trading as Star Realty in July 2003?‑‑‑I used that term for the firm as such. I think I explained somewhere earlier that I knew they were Harcourts too.
So what you mean by that is the persons, the natural persons ‑ ‑ ‑?‑‑‑Yes.
‑ ‑ ‑ behind Star Realty, you knew them previously as being Harcourt?‑‑‑That's correct.
And so they had advertised obviously in the late 1990s up to 2003 as Harcourts or whoever they traded as at the time?‑‑‑That's what I believe to be the case.
In July 2003 they commenced trading as Star Realty; does that accord with your recollection?‑‑‑I wouldn't know either way.
I suggest to you it was about 1 July 2003. Does that accord with your recollection one way or the other?‑‑‑It doesn't help me, no.
Okay. Now, when you go further into paragraph 17 it refers to an example of an advertisement placed by Star Realty but of course that can't be something from the [late] 1990s. That can only be something if what I'm putting to you is accurate, after July 2003, correct?‑‑‑Well, yes, if that's what you say.
And when you say:
I've also observed signs placed by them on the street frontage of properties they have listed for sale.
That could only be from July 2003 onwards if what I'm putting to you is correct?‑‑‑If what you're putting to me is correct, that's right.'
And at T 50 he said:
'And see, you said:
John, there is no way I could enter into a franchise with you guys given the name of your business. There is a real estate agency up here already trading under the name of Star Realty.
Right?‑‑‑That is correct.
You knew, you knew there was a distinction between Star Realty and Starr Partners?‑‑‑Not really, no.
But you did. You just told him that in the conversation. There is someone here already called Star Realty. And you knew who they were. You knew who the principals were and it wasn't Starr Partners, is that not correct?‑‑‑It wasn't Starr Partners, that is correct.
It wasn't Mr Starr's business operating up here, or the business associated with Mr Starr?‑‑‑No, a business with a similar name.
Yes, but you knew there was a distinction between the two?‑‑‑A small distinction, yes.
Well, you knew one wasn't the other?‑‑‑Correct.'
22 I find that Mr Deane was in no way confused by the respondent's mark in the sense of thinking it was the source of services provided by the applicant. Otherwise, his expression of concern to Mr Starr at their meeting in Brisbane on 17 July 2003 is totally inexplicable. Nor do I think that sufficient time had elapsed from the time the respondent commenced business under the name 'Star REALTY' and the date of the Brisbane meeting for the possibility to arise whereby any other agent was so confused. One can accept that that situation potentially could have changed by the date of Mr Deane's letter (10 November 2003) but I have already indicated that, for other reasons, insofar as the opinions and views expressed therein are relied on as the opinions and views of Mr Deane, they have no weight. In any event, they are irrelevant to the issue before me. It is not whether the respondent's mark is likely to deceive or cause confusion in Mr Deane and his ilk, but whether an ordinary person would entertain a reasonable doubt from his imperfect recollection of his impression of the registered mark, about the source of the services being provided under the respondent's mark.
23 Mr Anil Chandra, a director of the respondent, gave evidence on behalf of the respondent. It was put to Mr Chandra on a number of occasions in cross-examination that he was aware or had knowledge of Starr Partners at the time he sought to register a business name which incorporated the word 'Star'. He consistently denied this. His evidence was that the word 'Star' was based on an acronym which he explained. It was submitted that I should not accept his evidence as to when he became aware of Starr Partners or that the word 'Star' was based on an acronym, at least, in the latter case, in the absence of documentation 'to justify' this. I reject this submission. I found Mr Chandra to be unhesitating and forthright in the answers he gave to the questions which were put to him in cross-examination. I find him to be a truthful witness. I find that there is no evidence of intent on the part of the respondent to deceive or cause confusion.