22 When making orders in a consumer claim, the Tribunal must take into account the matters set out in section 13 of the Consumer Claims Act. That section, in so far as it is relevant to this matter reads as follows:
(1) When making an order or orders under this Part, the Tribunal must make such Orders as, in its opinion, will be fair and equitable to all the parties to the claim.
(2) Without limiting subsection (1), when the Tribunal is considering whether or not to make an order or orders under this Part, the following factors are relevant, so far as they are material to the particular circumstances of the case:
(a) whether or not there was any material inequality in bargaining power between the parties to the claim,
(b) whether or not
(i) any party to the claim was not reasonably able to protect the party's interest, or
(ii) any person who represented any of the parties to the claim was not reasonably able to protect the interests of any party represented by that person,
because of the age or physical or mental capacity of that party or person,
(c) the relative economic circumstances, educational background and literacy of
(i) the parties to the claim, and
(ii) any person who represented any of those parties,
(d) whether or not and when independent legal or other expert advice was obtained by the claimant,
(e) whether any undue influence, unfair pressure or unfair tactics were exerted on or used against the claimant
(i) by any other party to the claim
(ii) by any person acting or appearing or purporting to act for or on behalf of any other party to the claim
(iii) by any person to the knowledge of any other party to the claim or of any person appearing to or purporting to act for or on behalf of any other party to the claim
(f) the conduct of the parties to the claim in relation to similar transactions to which any of them has been a party,
(g) where the subject of the claim is a contract for the supply of goods or services or a contract collateral to such a contract:
(i) whether or not before or at the time when the contract was made its provisions were the subject of negotiation, and
(ii) whether or not it was reasonably practicable for the claimant to negotiate for the alteration of or to reject any of the provisions of the contract
(iii) whether or not any provisions of the contract impose conditions which are unreasonably difficult to comply with or are not reasonably necessary for the protection of the legitimate interests of any party to the claim, and
(iv) if the contract is wholly or partly in writing, the physical form of the contract and the intelligibility of the language in which it is expressed, and
(v) the extent (if any) to which the provisions of the contract and their legal effect were accurately explained by any person to the claimant and whether or not the claimant understood the provisions and their effect and
(vi) the commercial or other setting, purpose and effect of the contract.
FACTS
23 The Applicant has filed a Statement by Mr Henson, dated 14 March 2000, and an Affidavit of Mr Cohen, sworn 23 July 1999 and filed in the Supreme Court of NSW. The Applicant also filed written submissions dated 5 June 2000. A number of other relevant support documents were attached to these documents and have been considered by the Tribunal. The Respondent has filed an Affidavit of Mr Poppeliers, Director of Barclays, dated 10 May 2000.