(a) the Policy
23 Ms Romero submits that Captain Martin's conduct constituted harassment and/or discrimination within the meaning of the Policy (as defined in [5] above); and that Farstad failed to comply with the Policy in response to Ms Romero's complaints about Captain Martin.
24 Counsel for Ms Romero directed the Court towards to relevant parts of the Policy in opening. Among these were the following statements:
Farstad Shipping seeks to establish a workplace culture where all employees are treated fairly and with respect and dignity… Farstad Shipping will handle complaints promptly, with confidentiality, impartiality and with sensitivity to the complainant's needs… [Farstad Shipping will] ensure employees making complaints of workplace harassment and discrimination are not disadvantaged in their employment conditions or opportunities.
All employees shall be made aware of the Company's Human Rights and Equal Opportunities Policy and the contents of this Workplace Harassment and Discrimination Procedure document. The Policy and Procedure shall be promoted and distributed at all levels of the organisation as part of the employee's induction and on an ongoing basis. Posters outlining the Policy and appropriate contact numbers shall be clearly displayed in the workplace. Regular education programs shall take place for all employees. Managers shall be trained in the principles of EEO and their responsibilities under the Policy and Procedure.
The Company will establish, train and maintain Harassment and Discrimination Contact Officers to provide employees throughout the business with access to people with whom they can discuss concerns about workplace harassment and discrimination and receive guidance on the options available to deal with their issues. The Contact Officer's primary role is to help staff members resolve their issues themselves. If that fails to manage the situation, however, then the Contact Officers can help the staff member to explore other options including making a formal complaint…
The employee must decide what action they want to take in terms of resolving the problem in an effective and acceptable manner. The options available include taking informal action to resolve the complaint themselves, including talking to the alleged harasser and, if required, requesting that the Contact Officer or Manager be present; requesting the Manager to discuss the concern with the alleged harasser to revolve the complaint informally; instigating a formal complaint and investigation under the Workplace Harassment and Discrimination procedure, and initiating a general grievance/complaint through their line management…
If the employee decides to go ahead with a formal complaint they need to lodge the complaint in writing with their Manager… the employee's Manager must investigate the complaint… The investigator will interview the complainant; the alleged harasser; other appropriate employees/witnesses. The investigating Manager will take a record of interview with the complainant, the alleged harasser and any witnesses. The parties to a complaint and any witnesses should be given the opportunity to peruse, correct and sign their record of interview…
On completion of the investigation, the investigating Manager will produce a confidential written report. The report should outline the nature of the complaint; the steps taken in the investigation process; the outcome of any conciliation; and recommendations which may include remedial/disciplinary action or a file-note that the allegations were unsubstantiated…
(Emphasis added)
25 Ms Romero contends that she did not make a formal complaint under the Policy with respect to Captain Martin's behaviour and that she was not fully advised of her options in accordance with the Policy. In addition, she says that the 16 December 2011 meeting between herself, Mr Barrow, Ms Barker and Ms Anderson was replete with questioning and investigative practices not in compliance with the Policy.
26 Farstad rejected the notion that the Policy formed a part of Ms Romero's contract of employment with the company. In the alternative, it submits that even if the Policy was incorporated into the contract it was not breached either by the conduct of Captain Martin or by Mr Barrow, Ms Barker and Ms Anderson as "it could not operate so as to prevent Farstad from proceeding with a workplace investigation into a matter it considered raised safety concerns in the absence of permission, agreement or a formal complaint by Ms Romero".
27 As a preliminary question, I am required to decide whether the Policy formed a part of Ms Romero's contract of employment with Farstad. If the Policy does not form a part of the contract, breach of it by Captain Martin and any of Mr Barrow, Ms Barker or Ms Anderson is irrelevant. It is Ms Romero's case that the Policy did in fact form part of her contract of employment.
28 The issue of whether a company's policies form part of its contracts of employment with its staff is a vexed one and depends largely on the circumstances of any given case. In Goldman Sachs JBWere Services Pty Ltd v Nikolich (2007) 163 FCR 62 at [29], a majority of the Full Court (Black CJ and Marshall J; Jessup J dissenting) recognised that the test was "objective. What matters is what the language used, in context, would have led a reasonable person… to believe" (see also Riverwood International Australia Pty Ltd v McCormick (2000) 177 ALR 193 at [43] per Lindgren J). As Black CJ said at [30] in Nikolich, in the context of a statement in a policy favouring a "family approach" to the work environment:
The difficulty is that the statement in issue is not explicitly contractual in its language and could be seen as merely aspirational. It appears in a document of mixed content and purposes and, although these include contractual purposes, at least the primary repository of the employment contract is unambiguously elsewhere. The context is, however, decisive… if the statement that the firm "will take every practicable step to provide and maintain a safe and healthy work environment for all people" were no more than an aspirational representation, imposing no obligation on the maker, it would be seen as an exercise in hypocrisy. The statement is a reflection of, and is central to, WWU's expression of the "culture" of the firm and its approach to its staff, and its aspirations about the approach the employees will take to each other. The language used, taken in the context as a whole, points to the statement embodying a contractual obligation and the trial judge was correct in holding that it was a term of the contract.
29 Conversely, in Commonwealth Bank of Australia v Barker (2013) 214 FCR 450 ("Barker FC"), Jacobson, Lander and Jessup JJ held that the breach of a particular workplace policy in that case did not amount to a breach of the implied term of a contract as the policy was not part of the respondent's contract of employment. This was due to a reservation or qualification attached to the policy in that particular case, as explained by Jessup J at [347]-[348].
30 As was the case in Nikolich, there is much in Farstad's Policy that could be described as "aspirational". The fact that new Farstad employees are made to sign the Policy is not decisive in rendering it a contractual document (see Nikolich at [121]). There is nothing in the Policy itself which suggests that its terms are terms of Farstad's contracts of employment with its employees or are otherwise expressly or impliedly incorporated within them. There is quasi-contractual language on the first page of the Policy, saying that Farstad "will… handle complaints, meet all legal and statutory obligations and ensure employees… are not disadvantaged in their employment conditions or opportunities". However, such language is insufficiently specific so as to amount to a binding contractual obligation. It has a predominantly aspirational quality. I find that it is not specifically incorporated as part of Ms Romero's contract of employment.
31 Even if the Policy was incorporated as part of Ms Romero's contract of employment, the Court is not satisfied that Farstad breached the Policy. In closing, counsel for Ms Romero stressed the following points:
There had been no appointment of a Contact Officer and no explanation to Ms Romero of her options under the Policy;
There had been a failure to properly investigate Ms Romero's claims and to properly document their investigation;
There had been a lack of impartiality in the investigation, in the sense that Captain Martin was interviewed first;
There had been an interview on 16 December 2011 which involved an assessment of Ms Romero's competence which was in conflict with a relevant Enterprise Agreement and which, Ms Romero contends, proves the impartiality of Farstad in its investigation of her claim; and
There had been a failure to ensure that Ms Romero was not disadvantaged by the decision as to her study being funded by Farstad.
32 As counsel for Farstad submitted, employers, in conducting an investigation, are "obliged to act in a practical manner, and not to embark on a judicial hearing or police style examination of the circumstances" (Gera v Commonwealth Bank of Australia Ltd (2010) 201 IR 26 at 36-37). As Heerey J put it in Schaale v Hoechst Australia Ltd (1993) 47 IR 249 at 252, "[e]mployers are not required to have the skills of police investigators or lawyers". Rather, it is the totality of the circumstances which must be considered in order to formulate the standard; see Byrne v Australian Airlines Ltd (1995) 185 CLR 410 at 430 (Brennan CJ, Dawson and Toohey JJ).
33 Here, the Court does not consider that the behaviours Ms Romero's counsel cited in closing submissions constituted evidence of an improper investigation or one that was not otherwise in accordance with the Policy. While aspects of the 16 December 2011 meeting may be considered inappropriate by the overzealous examination of Ms Romero's competency and future, and while the evidence gathering and note-taking on the parts of Mr Barrow and Ms Barker were questionable, the Court does not consider that Farstad's human resources personnel breached the Policy. At no time was Farstad acting in anything other than a "practical manner". Ms Romero plainly made a complaint about Captain Martin's behaviour aboard the Far Swan; whether it was formal or not is irrelevant. Investigations, while imperfect, were undertaken and a written report of the findings produced to Ms Romero's lawyer at the time, Ms Anna Crotty. On the first limb of her breach of contract claim, Ms Romero has failed to make out her case.