(a) unsatisfactory professional conduct of an Australian legal practitioner, where the conduct involves a substantial or consistent failure to reach or maintain a reasonable standard of competence and diligence; and
(b) conduct of an Australian legal practitioner, whether occurring in connection with the practice of law or occurring otherwise in connection with the practice of law, that would, if established, justify a finding that the practitioner is not a fit and proper person to engage in legal practice."
12 Section 4.4.7(1) provides that the Commissioner is required to investigate each disciplinary complaint. Under s.4.4.9 the Commissioner may refer a disciplinary complaint to a "prescribed investigatory body" for investigation under Division 3 of Part 4. The Law Institute is a "prescribed investigatory body" for those purposes. Section 4.4.10 provides that if a disciplinary complaint is referred to a prescribed investigatory body, that body must investigate the complaint and report to the Commissioner about the complaint. The report must include a recommendation as to what action, if any, the Commissioner should take. Section 4.4.13(1) provides that after an investigation has been completed the Commissioner must deal with the matter in accordance with s.4.4.13. Sub-section (2) provides that if the Commissioner is satisfied there is a reasonable likelihood that the Victorian Civil and Administrative Tribunal ("the Tribunal") would find the practitioner guilty of professional misconduct, the Commissioner must apply to the Tribunal for an order under Division 4 in respect of the practitioner. Sub-section (3) prescribes the action the Commissioner may take if satisfied there is a reasonable likelihood that the Tribunal would find the practitioner guilty of unsatisfactory professional conduct. In such a case the Commissioner may apply to the Tribunal for an order under Division 4; she may with the consent of the practitioner reprimand or caution the practitioner; or she may take no further action against the practitioner if the Commissioner is satisfied that the practitioner is generally competent and diligent, and there has been no other substantiated complaint about the conduct of the practitioner within the last five years.
Issue No. 1: Was the complaint made to the Commissioner?
13 The first submission by Mr Berglund was that the letter of Wisewoulds of 27 June 2006 was not a complaint under the Act, because the letter was written and sent to the Law Institute, and not to the Commissioner. Mr Berglund submitted that under s.4.2.5 the Commissioner only has jurisdiction to deal with a complaint which has been made "to the Commissioner", and not to some other third party. Mr Berglund submitted that the Law Institute was not authorised by the Commissioner to receive complaints on her behalf. Furthermore, s.6.3.12(2)(a) provides that the Commissioner may not delegate the function of receiving complaints under Chapter 4 to a person who is not in the employment of the Commissioner. Thus, it was submitted, the Law Institute did not, and could not, have authority to receive the complaint by Wisewoulds for and on behalf of the Commissioner. Accordingly, it was submitted, the complaint is not a complaint under Chapter 4, and therefore the Commissioner does not have jurisdiction to investigate it.
14 In addition, Mr Berglund relied on two further matters which are derived from the evidence in these proceedings. First, the affidavits disclose that, after the introduction of the Act in December 2005, the Law Institute continued to receive written complaints addressed to it. Consequently a practice developed between the Law Institute and the Commissioner by which the Law Institute would forward those complaints to the Commissioner who accepted the complaints as complying with the forms approved by the Commissioner under s.4.2.6(1) of the Act. Mr Berglund submitted that, although that practice might have been sensible and practical, it highlights the fact that the complaint in this case was intentionally made to the Law Institute, and not to the Commissioner, and that the Commissioner has no power to deal with it. Secondly, Mr Berglund submitted that some of the correspondence between the plaintiff and Wisewoulds, which are exhibits before me, demonstrate that Mr Marsh was properly conscious of the different roles of the Law Institute and the Commissioner, and that he understood that the Commissioner was the correct person to whom a relevant complaint should be made.
15 In response, Mr N. Green QC, who appeared with Mr D. Star for the Commissioner, observed that pursuant to s.4.1.1(c) of the Act, one of the purposes of Chapter 4 is "to provide a means of redress for complaints about the legal profession." Section 4.2.3(2) provides that a disciplinary complaint can be made by any person about the conduct of an Australian legal practitioner. Thus the Act is intended to be beneficial in its operation, enabling any person to make a complaint about the conduct of a legal practitioner. Its purpose is to promote the interests of justice by providing protection to those who use the services of legal practitioners. Mr Green submitted that that broad purpose of Chapter 4 must be kept in mind when construing s.4.2.5. He submitted that the intention of the Wisewoulds letter of 27 June 2006 was to make a complaint to the appropriate body which was charged with the responsibility of entertaining complaints about legal practitioners. Before December 2005 four bodies had the power to receive such complaints, namely, the Law Institute of Victoria, the Victorian Bar Council, the Legal Ombudsman and the Legal Practice Board. The Act replaced those four avenues of complaint with one, namely, the Commissioner. In that context it was submitted that I should construe the phrase "made to the Commissioner" in s.4.2.5 to cover a situation such this case, where the complaint has been made to the wrong body, but ultimately it was "lodged with" the Commissioner. Mr Green submitted that such a complaint should be held to be one which was "made to the Commissioner" for the purposes of s.4.2.5.
16 Mr R. Brett QC, who appeared with Mr K. Stanley for the Law Institute, made a similar submission. Mr Brett submitted that the clear purpose of s.4.2.5 was to ensure that all complaints about the conduct of legal practitioners come under the purview and control of the Commissioner. The 2004 legislation established the office of the Commissioner who is entirely independent of and separate from the legal profession. The Act intended that all complaints be received and dealt with by the Commissioner. He submitted that s.4.2.5 reflects the fundamental purpose of Chapter 4, namely, that complaints be dealt with exclusively by the Commissioner. The purpose of s.4.2.5 is not to block complaints which are made to persons or bodies other than the Commissioner, such as the Law Institute. Rather the purpose of s.4.2.5 is to "gather" those complaints under the control of the Commissioner as the person who is solely responsible for investigating those complaints. Mr Brett submitted that on its face the Wisewoulds letter of 27 June 2006 was a letter which intended to make a complaint to the relevant institution which had the responsibility to investigate, and provide redress for, the complaint. In those circumstances it was appropriate for the Law Institute to forward the complaint to the Commissioner, who is now the sole person responsible for the investigation and disposition of such complaints.
17 In my view the submissions made by Mr Green and Mr Brett are correct. I agree that in construing s.4.2.5 it is important to bear in mind the fundamental purpose which that provision is designed to serve. That purpose can be elicited both from the history of legislation relating to the regulation of the legal profession, and also from the terms of the Act itself.
18 The history of regulation of Victorian legal practitioners was usefully summarised in the judgment of Chernov JA in Power and ors v Hamond.[1] Before 1996, the regulation and discipline of legal practitioners was very much in the hands of two professional associations, the Law Institute and the Victorian Bar Council. The Legal Practice Act 1996 replaced that system with one which involved the co-regulation of practitioners by the Legal Practice Board, the two recognised professional associations, and the Legal Ombudsman. In turn, the 2004 Act replaced that system with a regime whereby the Commissioner has the sole responsibility for the processing, investigation and disposition of complaints relating to the profession. In other words the exclusive responsibility for the regulation and discipline of the profession was reposed in an office which is entirely independent of the legal profession.
19 The provisions of the Act, and in particular Chapter 4, are clearly directed to that purpose. They ensure that matters pertaining to the discipline of the profession are the sole province of the Commissioner, albeit that she may refer the investigation of complaints to prescribed investigatory bodies such as the Law Institute and the Victorian Bar Council. The structure of the Act is to ensure that it is the Commissioner who has and retains control of the processing and disposition of complaints. Section 4.4.8 enables the Commissioner to investigate the conduct of a legal practitioner although no complaint has been made. Section 6.3.12(2) precludes the Commissioner from delegating to a person who is not an employee of the Commissioner, a number of key functions involved in the processing of complaints. Similarly, where the Commissioner has referred a complaint for investigation by a prescribed investigatory body, the powers of that body are limited. Section 4.4.13 provides that, after an investigation has been completed, it is the Commissioner (and not the prescribed body) who must deal with the matter in accordance with that section.
20 In short, the Act is designed to mark out a disciplinary scheme which is quite different to that which preceded it, by ensuring that all complaints, and all disciplinary matters, become the sole province of the Commissioner, who is independent of the profession and the professional bodies which represent the legal profession. It is that consideration which explains the purpose served by s.4.2.5, and which provides the key to its correct construction. As submitted by Mr Brett, s.4.2.5 is intended to serve the object of the legislation by ensuring that all complaints as to the conduct of legal practitioners come to the Commissioner. In other words, it is the Commissioner, and no-one else, who is to be the recipient of any such complaint.
21 On its face, the letter of Wisewoulds to the Law Institute dated 27 June 2006 was intended by the writer to be a complaint about the conduct of the plaintiff. It is clear that the writer of the letter did not simply intend to vent his grievances to his own professional body. Rather, the letter was intended to be a formal complaint which would be the subject of appropriate action and redress. The letter itself is headed "Complaint". The letter then set out the factual background to the "complaint" in chronological order. Attached to the letter were copies of the correspondence referred to in the letter. The letter concluded by the writer expressing his view that the conduct by the plaintiff "has been unprofessional and obstructive". The writer invited the recipient to contact him should he have any further questions.
22 Although the Law Institute is no longer empowered to receive and act on complaints, historically and until recently it had the power to do so. Under the 2004 legislation it may still be involved in processing complaints, on referral to it of an investigation by the Commissioner. Thus the Law Institute has long been, and, to a limited degree still is, involved in the process of considering and dealing with complaints about legal practitioners. That consideration lends weight to the inference that the Wisewoulds letter was intended to be a formal complaint, and that it be the subject of appropriate action and redress. As the Law Institute did not have the power to process the complaint, it forwarded the letter to the appropriate body now charged with that responsibility, the Commissioner. In other words, the complaint was made with the intent that it be received and acted on by the person who the writer of the letter evidently understood was charged with the responsibility of dealing with it. However, that person was the Commissioner, and not the Law Institute. The complaint was forwarded by the Law Institute to the Commissioner. Bearing in mind the underlying purpose of s.4.2.5, I consider that in those circumstances the correct analysis is the complaint was "made to the Commissioner" in accordance with that section. Accordingly the first basis relied upon by the plaintiff in support of his application to review the decision of the Commissioner should fail.
23 Mr Berglund submitted that there was evidence that Mr Marsh of Wisewoulds was aware that the Commissioner was the appropriate person to whom he should make a complaint under the Act. Instead Mr Marsh chose to send the complaint to the Law Institute. Mr Berglund submitted that I should therefore infer that Mr Marsh did not intend to make a formal complaint on behalf of his client under the Act. In support of that submission Mr Berglund relied on a letter by the plaintiff to Wisewoulds dated 20 June 2006. It stated that Mr Marsh had not described the basis "... you have for making any complaints against us to the Law Institute or, as it would be, to the Legal Services Commissioner". Mr Berglund also relied on a letter by Wisewoulds to the plaintiff dated 27 June 2006, which enclosed a copy of the Wisewoulds' letter to the Law Institute, and which stated that "... we are currently obtaining instructions from Mr Smirnios as to whether he wishes to lodge a complaint with the Legal Services Commissioner on the basis that you are threatening to sue him without providing him with a copy of the fee agreement upon which you rely".
24 Although the correspondence to which I have referred indicates that Mr Marsh was aware that a complaint may be made to the Legal Services Commissioner, nonetheless it is difficult to draw any reliable inference from the references to the Commissioner in the two letters to which I have just referred. On the other hand the letter of Wisewoulds to the Law Institute dated 27 June 2006 bears the hallmarks of a formal complaint which was sent to the professional body which, historically, had long had the responsibility of dealing with disciplinary issues raised by such complaints. Notwithstanding the two letters to which Mr Berglund referred, I am nonetheless persuaded that the probable inference is that, in sending the letter to the Law Institute, Wisewoulds intended to make a formal complaint to an appropriate body charged with the responsibility of dealing with the disciplinary issues raised by the letter.
Issue No. 2: The Commissioner's delegation of function to Ms Janet Cohen
25 The plaintiff's second ground of review is that the delegation by the Commissioner of her function of determining the nature of the complaint by Wisewoulds, and of investigating that complaint, to Ms Janet Cohen, was invalid for two reasons. First, he submitted that at the time of the delegation, Ms Cohen was not an employee of the Commissioner and therefore was not a person to whom the Commissioner was entitled to delegate her functions. Secondly, he submitted that the instrument of delegation was too vague and uncertain to constitute a valid delegation under s.6.3.12 of the Act.
26 Section 6.3.12(1) of the Act provides: