Q. You knew, whether or not you should have got assistance, that there was assistance readily at hand?
A. I knew there was assistance ready, yeah."
(Emphasis added)
7 The appellant's actions in dragging the bin were clearly an error of judgment on his part. However, the employer knew that its employees, including the appellant, were from time to time in the course of their round, confronted with heavy bins and with spillages. In the directions given to the employees, including the appellant as to how the work was to be performed, there was a specific focus on how spillages were to be dealt with. Although the appellant had been directed not to lift heavy items, this was a direction given in very general terms. He was informed that he should seek assistance from other drivers if he encountered a lift that was too heavy. However, there was no training or warning that lifts over a certain weight should not be performed in any circumstance. There was no training or warning that the employees should not attempt to drag a heavy weight. There was no training as to how to lift or how to drag a heavy item. Further, to the extent that the appellant was instructed not to lift heavy items, there was no reinforcement of that direction by, for example, follow up training.
8 In my opinion, it was foreseeable that an employee, in the course of attending to exigencies arising whilst performing the work of a garbage collector, would misjudge the weight of a bin or other item that needed to be moved. A proper system of work, in circumstances such as this, where it was not feasible to have lifting or other equipment available to the driver to move a heavy load, required that there be regular reinforcement of a number of basic safety aspects of the employment. Those safety aspects would include directions not to lift, shift or drag heavy items, as well as training in lifting techniques and insistence upon calling for help if a load was suspected to be heavy.
9 The decision to drag the bin may, in hindsight, have been foolhardy on the part of the appellant and for that reason it is easy to lay the blame for the injury at the appellant's feet. However, it is necessary to gauge his conduct in the light of the principles that govern the employer's duty. That duty, as explained above, was to take reasonable steps "to avoid exposing [the employer] to unnecessary risk of injury". The risk of injury in this case came about because the respondent's system of work involved the garbage collectors working singly with the risk that they would be confronted by the need to move a heavy lift. Although the system also involved the garbage collectors contacting each other if assistance was required, the manner in which they carried out their work was very much left to their discretion.
10 In this context, the appellant's decision to move the bin in an alternative way, by dragging it was both foreseeable, and indeed a likely mode of performing the task. As the appellant explained, bins are "a lot easier to drag", because when they have toppled over, the lip at the top end is wide and that facilitates the dragging. However, this method of attending to the task at hand was deceptively dangerous for two reasons, which when combined amounted to an unsafe system of work. First, being on the ground, there was no means of gauging how heavy the bin was, without having first attempted to move it. Secondly, the very task of seeking to move it involved bending over and thus placing an undue strain on the appellant's spine.
11 In such circumstances, it does not matter, in my opinion, that an employee may have an overall understanding that lifting a heavy item is unsafe. A conscientious employee will be focussed on attending to the particular work task at hand. In this case, the particular work task that the appellant was required to attend to was to move spillage from the driveway. Notwithstanding that the appellant appreciated that this bin was too heavy to lift because it did not "budge" when he tried to grab the handle, he decided upon an alternative method of achieving the task, that is, dragging the bin on its side. However, the appellant would not have been able to determine the weight of this item without having made some attempts to have moved it. By then it was too late.
12 Basic training in lifting requires a person to lift by bending the knees, not by bending over from the spine. Accordingly, the appellant, not only had no means of judging whether it was safe to move the bin other than by engaging in the very task of doing so, but his physical safety was compromised by bending from the spine. There had been no workplace training in this, nor had there been any reinforcement of any safety measures relating to moving heavy objects. The primary direction under which the appellant was working was to clear the spillage from the driveway.
13 Although the appellant's actions involved a serious misjudgement, it was a misjudgement that was inherent in the system of work that the respondent had provided. The respondent was under an obligation in those circumstances to take reasonable care to implement a system of work that avoided exposing the appellant to this unnecessary risk. The test at all times is one of reasonableness. In this case, as I have said, reasonable care required, at the least, directed training and reinforcement in relation to lifting and moving heavy loads.
14 In those circumstances, I am of the opinion that the respondent failed to provided a safe system of work and it was that failure that caused the appellant's injury. The appeal should be allowed with costs.
15 GYLES AJA: This is an appeal by a former employee against the dismissal of his claim for damages for personal injury in the District Court of NSW against the respondent, JJ Richards & Sons Pty Limited, his employer. The respondent was a waste management company which had a contract with Baulkham Hills Shire Council to collect residential garbage from home owners in that Shire. The appellant was a driver of garbage trucks from shortly after the commencement of his employment in 2000 with the respondent. He was injured whilst on a garbage collection run on the morning of 2 July 2003. There were originally three defendants. The claim against the second defendant had been resolved before delivery of the primary judgment. This appeal only relates to the employer. The claim against the third defendant was dismissed, and there is no appeal from that decision.
16 A summary of the circumstances of the injury (taken from the primary judgment) is as follows:
"The plaintiffs truck had a retracting arm with a set of metal pincers at the end. The plaintiff operated a joystick in the cabin and used a screen to cause the arm to extend out and the pincers to grab the bin, lift it up and drop the contents into the truck.
The plaintiff drove up to the 240 litre household garbage bin outside number 90, lined it up and pulled the arm out. He used the controls to grab the bin and pull it in. He started to throw it up. When it was about a metre off the ground the bin fell and flipped out away from the truck. The truck had tilted which meant that the bin was heavy.
The plaintiff stopped the truck. His lights illuminated the driveway edge. He could see through the camera that the bin had fallen over towards the driveway. He got out and walked around. The top of the bin was on the driveway and the bottom half was on the grass. He saw dirt on the driveway and decided to remove the dirt and move the bin. He was concerned that if he left the bin on the driveway a car could reverse into it.
The plaintiff shovelled the dirt into a pile on the grass. Then he looked at the bin and kicked it. It felt solid all the way down so he knew that it was full. It was still dark but the he could just see into the top quarter of the bin. He saw that there was dirt, turf with the dirt still on it and chunks of clay inside the bin. The contents of the bin were disputed by the third defendant who said that he had put in turf with some soil attached and probably his usual household refuse.
The plaintiff knelt down and grabbed the handle and felt the weight. He decided not to lift it because it was extremely heavy.
The plaintiff grabbed the bin by the handle, lifted the side of the bin and dragged it from the driveway for a bit under a metre to take the bin off the driveway. One wheel stayed in one place and he dragged it through an arc slightly uphill.
When the plaintiff had the bin virtually off the driveway, his lower back went clunk. He left it lying on the ground because he could not pick it up. He put a sticker on the bin and got back in the truck. As he drove around the corner he could feel a burning pain. He called his supervisor and told him that he had hurt his back.
The plaintiff sustained a severe injury to his lower back and later underwent a lumbar laminectomy."
17 One basis for the case put to the District Court was that the employer should have known of the possibility of heavy or excessively heavy bins being dropped to the ground and that it should have directed its employees including the plaintiff not to touch a fallen bin if it appeared heavy. The employer should not have left the plaintiff to make a judgment call about whether it was safe to drag the bins. It was foreseeable that a conscientious worker who was anxious to do his job properly and efficiently might make a bad decision in order to get on with the job. That is the basis pressed on this appeal.
18 Evidence given by the appellant relevant to foreseeability included the following:
"Q. During the time that you collected garbage using this kind of truck, did you ever notice anything about the security with which the bins were grabbed by the pincers?
A. A lot more in wet weather. They'd be slippery, like, they'd let go of bins a bit easier.
Q. In what way? How did they, when you say 'let go'?
A. Just slipping, like - yeah. Just slipping on the belt.
Q. What did you see happen when they let go of the bin?
A. They virtually - as you were coming up, centripetal force would throw it out - throw the bin out of the pincer
Q. In which direction?
A. Out - straight out.
Q. How often did that happen?
A. Sometimes two to three times a day.
Q. Mainly in wet weather, you said.
A. More in wet weather, yes, and depending on the - if it's a heavy bin, you'll feel the truck - like, it jolts when you pick the bin up initially off the ground. The truck actually - like, you can feel it lean over and you know you've got a heavy bin. Then you sort of - yeah, you just - as long as it's right in, throw it up, and then you start moving the truck and you normally put the bin on the other side of the driveway. As long as you know that it's already in motion and it's just about to tip in, you can start moving forward as it's compacting. You stop the truck on the other side of the driveway and put it back down."
19 There was no evidence that the machine or the bin were wet on the morning in question.
20 Later the appellant said:
"Q. And nothing like this had ever happened before, what happened - -
A. Yes.
Q. - - this day, had it?
A. Yes.
Q. It had?
A. Yes.
Q. What had happened before?
A. Each driver has always had a - some problem with a bin, being engine blocks, big logs that fill the whole bin they just can't go through the back of it.
Q. And on many of the occasions you were talking about hearing other drivers complaining over the radio, I take it.
A. Yes.
Q. They would, if they wanted to - -
A. Call someone.
Q. - - get in touch with the base, wouldn't they?
A. Or call.
Q. And say, "This is the problem here, what am I to do?"
A. Yes, or call another driver to come and help.
Q. And whenever another driver was called, help was readily at hand, wasn't it?
A. Yes.
Q. You of course knew all of that - -
A. Yes.
Q. - - in July 2003.
A. Certainly."
21 The evidence given by the appellant as to relevant instructions that he had received included:
"Q. Just before we get to what happened then, had you ever been instructed in lifting techniques and what to do, and when not to do lifting, and so forth, by those who had authority over you?
A. Yes.
Q. When was that?
A. When I started.
Q. And were you ever given any manual about that, or that contained any directions or anything of that sort?
A. Directions were like if something is too heavy get someone to help you, or use, like, use your own discretion, really, because we have a lot of spillages and we clean them up.
Q. Getting someone else to help you, what would that have involved?
A. Calling out on the two-way and pulling them out of their run to come and help me, which we can do, it's not a problem. It was just so that I used my judgement, I thought, well, I'll just pull it to the side and sticker it and leave it, so."
22 He had earlier said that his supervisor had given him instructions to clean up spillage of the bin and not leave a mess. He later said:
"Q. Do you remember being told that you were not to leave any spilled garbage on driveways?
A. Yeah, we tried to avoid it at all costs.
Q. For that purpose, you were given a shovel.
A. Yes.
Q. And a broom.
A. Yes.
Q. And some gloves.
A. Yes.
Q. You were given a whole lot of stickers - -
A. Yes.
Q. - - to affix to bins that were unacceptable for some reason.
A. Yes."
23 Stickering the bin refers to placing a sticker on the bin to indicate that it was unsuitable for collection. Keeping the driveway area clean was an important directive.
24 The appellant gave the following evidence as to instructions:
"Q. You've told her Honour yesterday that you knew of the company's policy in relation to not lifting heavy objects.
A. Yes, at your discrepancy.
Q. You were told, weren't you, that under no circumstances were you to lift anything heavy?
A. No.
Q. You were told - -
Q. Sorry, I don't understand the negative in the question. Do you mean you weren't told or you were told not to?
A. I was - excessive. Yeah, nothing excessive."
25 The appellant also gave the following evidence:
"Q. Do you remember reading that as a guideline you should not lift weights over 16 kilograms unaided?
A. No, I only seen that document I think yesterday.
Q. But you knew, didn't you, that - -
A. Well, you know what you can and can't lift.
Q. And you knew that you shouldn't attempt to lift anything if there was any danger at all of you being injured in so doing.
A. That's correct.
Q. You knew that, didn't you?
A. That's correct.
Q. And if you assessed that there was any danger at all it was open to you to leave the item where it was and mark it unacceptable.
A. At your own discretion, yes.
Q. Or to call for - -
A. Help.
Q. - - assistance from one or more fellow drivers so that you could get help to move it.
A. If I use my discrepancy that way, yes."
26 The appellant gave the following evidence:
"Q. As a driver, if anything out of the ordinary happened while you were on your round, you were required to report it immediately, weren't you?
A. If it's going to stop the vehicle from doing the run, yes.
Q. But whether it would stop the vehicle or not, if something appeared to your observation to look as if it could require some maintenance, you'd report it.
A. Yes. You'd put it on your worksheet, yeah."
27 He said later:
"Q. You were given specific instructions about how to use the two-way radio in the truck?
A. Yeah.
Q. But, as I understand it, that didn't stop a good deal of chatter between mates as they were driving along. You'd talk to one another.
A. Yes.
Q. There would be, when you were doing the Glanmire district, about eight, am I correct in saying, other JJ's trucks also collecting garbage in the near vicinity?
A. I can't remember exactly how many there were. I don't know if there was eight of us all up. I think it might have been eight garbage trucks.
Q. Might it have been more?
A. No, I don't think so.
Q. So somewhere in the near vicinity there could have been seven other trucks?
A. Mm-hmm.
Q. You knew well, on a personal basis, the drivers of all of those trucks?
A. Pretty much, yes.
Q. You could get them on the two-way any time you wanted?
A. Yes.
Q. You could get them on the two-way for advice, if you wanted their advice.
A. I suppose I could, yes.
Q. You could say if anything happened at all that was slightly out of the ordinary, you could use the two-way to talk to the leading hand back at the base?
A. Yes.
Q. And people frequently did, didn't they?
A. Yes.
Q. And people also would ask one another for advice on what they should do in a given set of circumstances?
A. Not always.
Q. Sorry?
A. Not always.
Q. Not always, but it would quite frequently happen that - -
A. If you - if you - -
Q. - - information would be exchanged, "What should I do here," or "What should I do there?"
A. Probably when you're first starting.
Q. Overhearing all of this was the leading hand back at the base.
A. Not always, but sometimes.
Q. If he wanted to make any suggestion, he could speak up and often did?
A. If there was something - if he wanted to tell everybody something, he'd get on the two-way, yes."
28 He also said:
"Q. I think I've asked you this, sir, but you frequently heard other drivers calling for assistance as they were doing their rounds, didn't you?
A. Only if it was something major.
Q. And from time to time you would, if called, respond to that request?
A. Yeah, I was always helpful."
29 Toward the end of his cross-examination the appellant gave the following evidence:
"Q. In your evidence this morning, you told her Honour that after the bin slipped, or came out of the grab, you got out of the truck and one of the things you did was to make an assessment of what the bin - with some of the contents spilled out - weighed?
A. After I'd - yeah, after I'd taken it off the driveway and looked inside, what was left in the bin, and then I kicked the bin and it was rock solid right down to the bottom, so it was my assumption that it was at least 200 kilos.
Q. Before you moved the bin, you gave it, as it were, a test handling, didn't you?
A. If you want to call it that.
Q. It was at that time that you came to the conclusion that it was extremely heavy?
A. No. It was after I kicked it that I realised that - like I said before, I tried to grab the handle and feel the weight like this, but there was no like, it didn't even move, budge a bit, so I didn't even attempt it.
Q. I might be misunderstanding you, sir. You came to the conclusion that it was extremely heavy before you moved it, didn't you? That's why - -
A. Yeah. I figured it was very heavy. That's why I just thought I'd just feel it, and see if it was too heavy.
Q. So you tested it; you found it was too heavy, or you assessed it to be extremely heavy?
A. Rephrase that?
Q. You'd had a test handling, and came to the conclusion - -
A. Yeah, but I didn't try and lift it, though. I just sort of felt it with my arms, like, it didn't budge so I didn't even attempt it.
Q. You came to the conclusion that it was extremely heavy?
A. Yes.
Q. Was that when you came to the conclusion that it weighed 200 kilos?
A. No, after I'd kicked it.
Q. Did you kick it before you moved it?
A. Yes.
Q. You knew then, didn't you, that you should have got back in the truck and got on the radio, and asked for assistance?
A. No, no. I used my judgment. I knew about the safety issues. I mean, we'd done it a thousand times. But my judgement was it was obviously too heavy to lift, and they're a lot easier to drag if they're laying on the ground, because it's got a wide lip.
Q. So you'd done this before - so there are only two parts. It was lying on its side?
A. Yes.
Q. There are two parts of it on the ground; the wheel at one corner - -
A. Yep.
Q. - - and the lip of the bin at the other end?
A. Yes.
Q. You had - -
A. Plus a bit - all right, no, keep going.
Q. You formed the conclusion that you would be able to drag it out of the way?
A. Yes. I assessed the risk and didn't see a problem with dragging it out of the way.
Q. Notwithstanding the fact that you had come to the conclusion that it weighed something in the vicinity of 200 kilograms?
A. Well, I sort of guessed that afterwards, but yeah.
Q. You knew it was extremely heavy, and you knew that you should have got assistance, didn't you?
A. No.
Q. You knew, whether or not you should have got assistance, that there was assistance readily at hand?
A. I knew there was assistance ready, yeah."
30 The respondent did not call the supervisor or any other employee of it to give evidence. There was no serious challenge to the credit of the appellant.
31 There was no evidence called as to other injuries caused in a like manner with this employer, or anybody else in this Shire or, indeed, elsewhere.