2.3 Some objectors argued that a shareholder company would act to maximise profits, which could be to the detriment of policy holders or members and would otherwise not act in the benevolent fashion expected of a mutual.
Objector : Mr Snodgrass; Mr Robinson; Mr Gallagher Mrs Murrell
Source : Mr Snodgrass' written submission, 2.5.00, page 3; Mr Robinson's handwritten notes for oral submission, 4.5.00, pages 3, 6; transcript (Mr Robinson) page 79, 80; transcript (Mr Gallagher) page 90; Mr Robinson's written 'rejoinder' of 8.5.00, page 1, 4; Mrs Murrell's written submission, 4.5.00, introduction, page 1
33 The general point which objectors put here, namely that a shareholder company must act to maximise profits whereas a mutual may act in more benevolent fashion, is connected to the matter raised by Mr Parker in sub-para 3.4 below (para 55) in relation to the charging of premiums on insurance. He and other objectors assert that premiums will have to rise, being driven by the requirement of NIGL to achieve listing and to remain a financially viable listed entity under pressure to provide greater shareholder returns. It is also said in the latter context by Mr Talbot that disclosure was insufficient but I will return to that latter aspect later (para 120).
34 It is important to put the contrast between the position of Insurance as a mutual and the position Insurance will have as the subsidiary of NIGL when demutualised, in proper perspective. As the analysis in my earlier judgment made clear, it is wrong to conclude that Insurance is currently under an obligation, fulfilled or not, to price as a mutual or that its board may be called to account for failure to do so; see the earlier judgment at paras 155 to 174.
35 First of all, it is clear that a mutual in the position of Insurance is not obliged to provide "mutuality benefits", but merely permitted to do so though not without constraint. In practice while Insurance has the legal ability to pay rebates subject to prudential requirements, it has apparently only done so for two periods in its history. Policy rebates were provided in some years prior to the 1970's and from 1 August 1992 until 31 July 1995 (see Information Memorandum at 26). Current policy is to charge premium rates on a commercial basis, "having regard to a number of factors, including the appropriate rating of different risks and the desired return on capital as determined by the Insurance Board."; see Information Memorandum at 23. Thus, to the extent that Insurance is empowered as a mutual to charge premium rates on a lower than commercial basis, it is currently not doing so. There is no suggestion that there is any prospect of that commercial approach changing if demutualisation goes ahead.
36 There is a further complication, namely that an increasing number of policy holders are not members of Insurance. This is by reason of a Board approved strategy of growth and diversification outside of New South Wales and the Australian Capital Territory; see Information Memorandum at 17 and 30. Mutuality pricing to the extent it has any meaning in the present context must mean pricing in such a way as to subordinate profit maximisation to benefits to policy-holders by charging a lower premium or offering premium rebates and generally offering greater benefits in terms of claims, coverage and/or treatment. But this presupposes that there is total identity between members and policy-holders; mutuality permits benefits to policy-holders on the basis that all policy-holders are members. It is true that for practical purposes it can be said that all members are policy-holders. But the converse does not apply, because a substantial and increasing number of policy-holders are not eligible to be members of Insurance. Thus if benefits were to be maximised for policy-holders who were not members, it may be questioned whether that is truly for the benefit of members even if they too benefit as policy-holders. Some members may prefer to maximise their benefits as members, not policy-holders.
37 There is a further potential divergence between the interests of policy-holders and other members, the latter having no direct interest in Insurance's assets and hence profitability. It emerges from a feature of Insurance's constitution. Under it (para C) in the event of winding up or dissolution of Insurance (otherwise than for the purposes of reconstruction), if there shall remain any surplus assets after payment of all liabilities and expenses of winding-up those assets are to be given to Association, not the members. Undoubtedly Association as the road service entity will have some members who also happen to have insurance policies with Insurance. But there is no necessary identity between membership of Association and the holding of an insurance policy through Insurance.
38 Thus in circumstances where there is no actual policy of mutuality pricing nor has there been for some years and where even its legal possibility would not be without constraint, it is over-simplistic to contend that NIGL would, in maximising profits for shareholders, operate in a distinctly different fashion as compared to the way Insurance does operate to-day where it appears driven by purely commercial considerations in its pricing. But even if some contrast between NIGL as a shareholder company maximising profits could be made, that is a matter where, provided there has been adequate disclosure, members are the best judge of their own interests and it is not for the Court to substitute its view of what is fair.
39 I deal under para 57 with how members will receive the additional assurance that any prospectus for the listing of NIGL will repeat the statements made in the Information Memorandum as to "what will happen to insurance premium rates, policy features and benefits" and "whether insurance claims management principles will change". These matters are dealt with at pages 4, 15, 23, 30 and 31 of the Information Memorandum. It essentially states as the Board's view that insurance premium rates will not increase as a consequence of the Proposal and that claims management principles and the rights of Insurance members as policy-holders including policy features and benefits will likewise not change emphasis as a consequence of the Proposal. It is true Ernst & Young Corporate Finance Pty Limited in their expert's report state,
"while the approach to the setting of premium rates is not intended to change under the Proposal, premium rates and service levels could change in the future either as a result of the Proposal or for reasons unrelated to the Proposal. The Board of NIGL will need to balance the interests of Shareholders and policy-holders to manage the potential conflict of interest between the parties which could adversely impact the premium rates, quality of service and capital strength. This is balanced by the fact that in practice, listed companies must focus on customer satisfaction to attract new customers and achieve required growth in profits.";