"If we turn to pp 85 and 86 of the defendant's court book...one will find first of all a letter dated 7 November 1997 addressed to ...AAMI, and signed by Mr Ian Rogers with a copy distributed to Mr Robert Belville who had responsibility of being manager operations for Australia with AAMI. These documents to my mind are at the very core of this dispute and so I will read them in full bearing in mind that they are quite short. The first of them at p.85 addressed to Mr Oswald reads: `Dear Phillip, re Bodycorp Malvern Accident Repair Centre. I am writing to officially advise you that Bodycorp has taken over a smash repair facility, 1439 Malvern Road, Glen Iris, which is formerly known as Malvern Body Works. This business is owned by Bodycorp Repairers Pty Ltd and is leased to Michael Mason ( the Judge interpolated that that was a reference to Mr Maisano) who is the current owner and operator of Bodycorp Moorabbin Accident Repair Centre. The new business is called Bodycorp Malvern Accident Repair Centre. Michael Mason will be involved in the running of both businesses. We are currently in the process of refurbishing the premises to take it to Bodycorp's standards. It will be ready to operated as from 17 November 1997. It will operate with new staff. AAMI is aware of the location of this business and has previously used this site both for a recommended repair (sic) and, we understand, for an on-trial repairer... We would be pleased to discuss this request further with you and/or to complete the necessary paperwork. We await your reply. Yours sincerely, Ian Rogers.' That letter to my mind establishes beyond a peradventure that at the time of writing the workshop in question was not the site of a recommended repairer from AAMI and...[c]ertain it is though that an effort was being made to obtain the recommendation which had been represented to be one which would be operative to cover the running of the business in the interests of Mr Maisano and Mr Attard. If the matter stopped there it would not in my view be unreasonable to suppose that the expectation of Mr Murdaca in the interests of Bodycorp Repairers Pty Ltd expected, based upon previous experience, that no trouble would be likely to be encountered in obtaining the recommendation when and if the premises were brought up to the standards of equipment and space and size which would be required to obtain the approval of AAMI which had in the past issued recommendations upon satisfaction in individual cases that the standards that they required would be met. But the matter didn't stop there. There was a response to Mr Rogers from Mr Oswald which was dated 14 November 1997...It reads as follows: `Addressed to Mr Ian Rogers, general manager, Bodycorp Repairers Pty Ltd, Thompson Street, South Melbourne. Dear Ian, re Bodycorp Malvern Accident Repair Centre; thank you for your letter of 7 November 1997 advising that Bodycorp now owns the business which was formerly known as Malvern Body Works. For reasons recently explained to you by Robert Belville AAMI will not be adding repairers to our existing recommended repairer panel until further notice. However, we appreciate your interest in requesting that Malvern Accident Repair Centre becomes and AAMI recommended repairer. Yours sincerely, Phillip Oswald, state manager, Victoria.' ...It could not in my view be made clearer than Mr Oswald made it that no recommendation would be forthcoming in the foreseeable future in respect of the repair works carried out at the Body Works in question and nobody who read that letter would, in my view be, be reasonably capable of misinterpreting that as being the construction which is to be placed upon that letter. Any representations to the effect that recommended repair status would be obtained for that repair shop in the foreseeable future would be quite unfounded. It is my view that those documents compel the construction that AAMI was not about to grant recommended repair work status to the works at the corner of Malvern Road (sic) and anyone who said that an application was in the works and was going to be processed favourably would be telling lies."