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[2004] VSCA 123
Court of Appeal (Vic)
2004-07-22
CALLAWAY, BUCHANAN and NETTLE, JJ.A.
Original judgment source is linked above.
[ 2004] VSCA 123
Misleading and deceptive conduct - Representation with respect to future matters - Whether judge mistook evidence - Whether evidence capable of establishing reasonable grounds for representation - Whether evidence established item of damages relating to superannuation - Whether open to judge to award solicitor/client costs - Trade Practices Act 1974, s.51A(2) - Fair Trading Act 1985, s.10A(2) - Fair Trading Act 1999, s.4(2).
"The learned judge erred in allowing an amount of $23,558.00 in respect of superannuation given that an amount of no more than $3,000.00 was identified in the evidence as referable to the respondents' (plaintiffs') Malvern employees."
The appellants' outline of submissions in relation to that ground began by pointing out that no claim for superannuation was made in the amended statement of claim, but it is apparent that the case was not conducted on the pleadings and the outline went on to concede that the evidence substantiated an amount of $3,000 relating to the Malvern franchise. I agree with Nettle, J.A. that the evidence did not establish the balance and that, accordingly, the judgment sum of $79,083.42 should be reduced by $20,558.
Supreme Court Act 1986. As no specific error is alleged, the question is whether there were grounds on which the judge could reasonably order solicitor/client costs. [3] In my opinion, it was within his Honour's discretion to do so having regard to the failure to discover material documents, his assessment of the first appellant in the witness box and the changing defences which resulted in the case being run twice.
beating business at premises in Malvern Road, Glen Iris (called the "Malvern business"). The case was pleaded pursuant to s. 82 of the Trade Practices Act 1974 and in contract but the claim in contract was not pursued. The claim pursuant to s. 82 was that the respondents had suffered loss and damage by acting in reliance upon misleading representations made by the first appellant on behalf of the second appellant concerning the Malvern business. His Honour held that the respondents had indeed suffered loss and damage by reason of the appellants' misleading and deceptive conduct and he awarded the respondents $79,083.42 in damages with interest of $17,145.50.
* In or about the second week of October 1997 the appellants represented to the respondents that "the second [appellant] would secure for the [respondents] as the operator of the Malvern business `insurance company repair work' and `insurance company recommendations' from `AAMI', "CIC Insurance', `Royal Sun Alliance Insurance' and `Allstates Insurance' and a sign stating that the Malvern business was an accredited AAMI repairer". * Induced by and in reliance upon the representation, "in or about the third week of October 1997, the [respondents] ...entered into an agreement with the second [appellant] pursuant to which the [appellants] agreed to take over and conduct the Malvern business". * The representation was misleading or deceptive in that the second Appellant "failed to ensure that as the operators of the Malvern business, the [respondents] had the benefit of...a sign stating that the Malvern business was an accredited AAMI repairer" and that "at the time of making the representation "the [appellants] did not have reasonable grounds for making that representation". * By reason of the misleading and deceptive conduct the Respondents had suffered loss and damage constituted of amounts spent in fitting out the premises and trading losses incurred until they abandoned the business.
"If we turn to pp 85 and 86 of the defendant's court book...one will find first of all a letter dated 7 November 1997 addressed to ...AAMI, and signed by Mr Ian Rogers with a copy distributed to Mr Robert Belville who had responsibility of being manager operations for Australia with AAMI. These documents to my mind are at the very core of this dispute and so I will read them in full bearing in mind that they are quite short. The first of them at p.85 addressed to Mr Oswald reads: `Dear Phillip, re Bodycorp Malvern Accident Repair Centre. I am writing to officially advise you that Bodycorp has taken over a smash repair facility, 1439 Malvern Road, Glen Iris, which is formerly known as Malvern Body Works. This business is owned by Bodycorp Repairers Pty Ltd and is leased to Michael Mason ( the Judge interpolated that that was a reference to Mr Maisano) who is the current owner and operator of Bodycorp Moorabbin Accident Repair Centre. The new business is called Bodycorp Malvern Accident Repair Centre. Michael Mason will be involved in the running of both businesses. We are currently in the process of refurbishing the premises to take it to Bodycorp's standards. It will be ready to operated as from 17 November 1997. It will operate with new staff. AAMI is aware of the location of this business and has previously used this site both for a recommended repair (sic) and, we understand, for an on-trial repairer... We would be pleased to discuss this request further with you and/or to complete the necessary paperwork. We await your reply. Yours sincerely, Ian Rogers.' That letter to my mind establishes beyond a peradventure that at the time of writing the workshop in question was not the site of a recommended repairer from AAMI and...[c]ertain it is though that an effort was being made to obtain the recommendation which had been represented to be one which would be operative to cover the running of the business in the interests of Mr Maisano and Mr Attard. If the matter stopped there it would not in my view be unreasonable to suppose that the expectation of Mr Murdaca in the interests of Bodycorp Repairers Pty Ltd expected, based upon previous experience, that no trouble would be likely to be encountered in obtaining the recommendation when and if the premises were brought up to the standards of equipment and space and size which would be required to obtain the approval of AAMI which had in the past issued recommendations upon satisfaction in individual cases that the standards that they required would be met. But the matter didn't stop there. There was a response to Mr Rogers from Mr Oswald which was dated 14 November 1997...It reads as follows: `Addressed to Mr Ian Rogers, general manager, Bodycorp Repairers Pty Ltd, Thompson Street, South Melbourne. Dear Ian, re Bodycorp Malvern Accident Repair Centre; thank you for your letter of 7 November 1997 advising that Bodycorp now owns the business which was formerly known as Malvern Body Works. For reasons recently explained to you by Robert Belville AAMI will not be adding repairers to our existing recommended repairer panel until further notice. However, we appreciate your interest in requesting that Malvern Accident Repair Centre becomes and AAMI recommended repairer. Yours sincerely, Phillip Oswald, state manager, Victoria.' ...It could not in my view be made clearer than Mr Oswald made it that no recommendation would be forthcoming in the foreseeable future in respect of the repair works carried out at the Body Works in question and nobody who read that letter would, in my view be, be reasonably capable of misinterpreting that as being the construction which is to be placed upon that letter. Any representations to the effect that recommended repair status would be obtained for that repair shop in the foreseeable future would be quite unfounded. It is my view that those documents compel the construction that AAMI was not about to grant recommended repair work status to the works at the corner of Malvern Road (sic) and anyone who said that an application was in the works and was going to be processed favourably would be telling lies."
"This serious duplicity leads one to doubt what Mr Murdaca says concerning this transaction unless independent corroborative evidence is available to support what he says."
"I find, however, at the end of the day, and having reviewed all of the evidence and the submissions which have been made, that the plaintiff's case here in my view is made out. I am of the view that Mr Maisano and Mr Attard were misled. It is my view that the misleading statements were made at a time when Mr Murdaca must have known that the prospect of the promises he made being fulfilled were not open at all in the foreseeable future, and he induced Mr Maisano and Mr Attard to enter into the obligations concerned in the agreement concerning the running of the shop which was on a basis which was impossible to fulfil, certainly for the future as far as it could be foreseen at the time that the representations were made. This, in my view, justifies a finding that the plaintiff is entitled, in accordance with the claims made, to the compensation by way of damages which is sought..."
"...Why would he write that (the letter of 7 November 1997) if nothing was said?---Your Honour, I would say that because we requested the same for Moorabbin and we got it, and all our other franchises and we got it. With this particular store, the reasons being due to the litigation going on at the moment, they would have reneged on giving any more signs. For that reason, they haven't given signs out to anybody."
It was submitted that that evidence demonstrated that Mr Murdaca had had an amount of successful experience in obtaining accreditation and that arguably if not certainly there was sufficient in that experience to establish reasonable grounds.
"Yes?---At one of the Bodycorp meetings, because we used to have monthly meetings, and he told me that he had secured another premises in Malvern, and he asked if I wanted to take on the second franchise, and I asked him at the meeting whereabouts the premises was, which he told me, and also I asked him if it had recommendation, because I had recommended repairer status at Moorabbin, and I asked him if Malvern had status and--- Why did you ask him that?---Well, without recommendation, I wouldn't have had-there's not work. So to go into a venture with no work wouldn't be worthwhile. So I asked him did it have any insurance work and recommendation, he said it didn't, but he said he had put the wheels in motion to secure recommendation and by the time that Bodycorp would be taking over, it would have a sign and all the principals (sic) in place like we had at Moorabbin and all his other shops would be the same for that one as well." (Emphasis added.)
"That the policy changed in about June or July of 98 and AAMI began putting other people on trial for recommended repairer status at any site in Victoria?---The policy - I don't know what you actually mean by about the policy. If I may, there certainly was a decision made from late 97, mid-97 or thereabout for a considerable amount of time not to put any repairers on whatsoever. The last repairer that was added to out Victorian panel was in early 1999, so there would have been - there may well have been a couple added towards the end of 1998, but I certainly can't remember, I really can't. But I know the last one, because it comes up often, the last one was added to out panel in early 1999... ... Has it (the Malvern business) subsequently been approved as a recommended repair workshop?---No, and it had not been for several years before Michael Maisano - (f)or at least 18 months or so before he was in there, there was a history with the shop where we had made a company decision, a corporate decision, not to use that shop in any event regardless of who was there. If I may, the last bit - since Debbie Holzer moved from there another fellow took over the shop and our position has been consistent with him as well. What was the reason for that aversion to this site when it was properly set up to do your work?---There were many shops set up capable of doing our work. We only have so much market share and we can only deal with a selected number of repairers, but the history with that particular shop, there was some financial issues with the predecessor and we certainly made a decision not to get involved with that shop because it involved some of the part suppliers of AAMI."
"Was it the case that until that letter of 14 November was written, there had been an understanding with Bodycorp that repairers and sites that were brought to a particular standard and undertook to abide by the AAMI philosophy would be put on trial to receive a recommended retailer status if they lived up to it?---That wouldn't have been my understanding, not mine, but."
" ...But that shop (the Malvern business) turned against AAMI doing third parties there for a while. But I looked at the shop, I contacted at the time Don Casbolt for AAMI, Darren Perriment. They made me aware that it had actually lost its accreditation. The needed that shop in that area but wouldn't deal with the current proprietors in there. I told them, `I'm interested in looking at it and possibly franchising it. Would I get support?' Basically, on the phone what Mr Perriment at the time said--- HIS HONOUR: Mr who?---Mr Darren Perriment from AAMI. Yes?---Was, `You'd really need to spruce the shop up so we could reconsider to reallocate work to that shop."
"The attempts made to present this case in a different light I allowed and I allowed counsel to reput the defendant's case to the various witnesses from AAMI and call further evidence. I must say that in my view those attempts made by Mr Hayes later accompanied by his junior counsel Mr Sandbach were done skilfully and with complete propriety but were unsuccessful." (Emphasis added.)
"When was that written up and who writes it up? Who wrote it up?---It would have been commenced at the start of the time we went up to Malvern, commenced trading, and we had hired an office girl at the time, Lauren, who is at court today, Your Honour, and she was instructed by Moorabbin girl, because I had a separate girl there, how to identify it , and she wrote the book in."
[1] Trade Practices Act 1974, s.51A(2); Fair Trading Act 1985, s.10A(2). Both Acts were pleaded. Those sub-sections speak only of adducing evidence, but distinguished judges have understood them to reverse the legal burden of proof and that is how this appeal was argued. Accordingly what I have said in these reasons implies no opinion on the point, leaving it to be decided in a case where it is submitted that s.51A(2) imposes only an evidentiary burden. Section 10A(2) has been replaced by s.4(2) of the Fair Trading Act 1999, which unequivocally reverses the legal burden of proof. See and compare Futuretronics International Pty. Ltd. v. Gadzhis [1992] VicRp 63; [1992] 2 V.R. 217 at 239 line 16 - 240 line 40; Bowler v. Hilda Pty. Ltd. (1998) 80 F.C.R. 191 at 215D-F; King v. GIO Australia Holdings Ltd. [2001] FCA 308; (2001) 184 A.L.R. 98 at [33]; Australian Competition & Consumer Commission v. Universal Sports Challenge Ltd. [2002] F.C.A. 1276 at [46] and Cross on Evidence (looseleaf Australian ed.) at [7005]-[7015].
[2] See also his Honour's alternative ratio at [33]-[34].
[3] Etna v. Arif [1999] VSCA 99; [1999] 2 V.R. 353 at [67]- [68] and the cases there cited.
[5] Apparently without amendment to the defence.
[6] Cf. Cummings v. Lewis (1993) 41 F.C.R. 559 at pp. 567-568 and p. 581.
[7] Trade Practices Act 1974, s. 51A.
[8] Futuretronics International Pty Ltd v. Gadzhis [1992] VicRp 63; [1992] 2 V.R. 217 at pp. 237-241; Australian Competition & Consumer Commission v. Universal Sports Challenge [2002] F.C.A. 1276 at [46].
[9] Hanlon v. Brookes (1997) 15 A.C.L.C. 1626 at p. 1632; Etna v. Arif [1999] VSCA 99; [1999] 2 V.R. 353 at 378 [66].
[10] Gilmour Drafting Services Pty Ltd v. Bechtel Australia Pty Ltd [1999] VSCA 185 [25]; Williams, Supreme Court Practice at [190.100].
[11] [1984] VicRp 40; [1984] V.R. 483 at p. 502.
[13] Some of which some are digested at pars [63.02.200] et seq of Williams.
Murdaca & Anor
Maisano & Anor [2004] VSCA 123