9 The plaintiff consulted the defendant on one occasion only before the operation. This was on 6 December 1999. The consultation involved the taking of a history, an examination, discussion and agreement as to the course to be taken. The memory of each party was deficient as to precisely what was said at the consultation. The plaintiff accepted that her memory was "not very good at all" and that there were some aspects she "might not remember any longer". The defendant, while having an independent recollection of some aspects, accepted he did not remember clearly the contents of the conversation and, in giving his evidence of the consultation, relied to a considerable extent upon his usual practice and some notes made at the consultation.
10 Notwithstanding these difficulties it appears to me from the evidence, and I find, that at the consultation:
(a) the plaintiff complained of indigestion, bloated abdomen, palpitations, pain and feeling sick. She reported other dyspeptic symptoms which were suggestive of duodenal ulcer, reflux or motility disorder. She gave a history of a previous duodenal ulcer, stubbornness of the bowel and a family history of colon cancer;
(b) the parties discussed the issue of gallbladder pain. The defendant confirmed it was appropriate at that stage to undertake a cholecystectomy if the plaintiff wished. The defendant explained what he proposed to do and that he would perform the procedure using keyhole surgery which would leave only a small incision though circumstances could arise which would require converting from keyhole surgery to open surgery. The plaintiff indicated she was prepared to undergo open surgery in respect of the gallbladder if, in the defendant's opinion, it became necessary;
(c) the plaintiff told the defendant she wished to have a colonoscopy (examination of the lining of the rectum and colon using an instrument inserted via the anus) performed as she was over the age of 40 years and her mother had had a bowel tumour. The defendant said this procedure involved using an instrument to "have a look". The plaintiff said there was no mention of any surgery in relation to the procedure. The defendant said that he would have told the plaintiff, as was his routine practice, that if a polyp was found on colonoscopy that it would be removed. The plaintiff did not recall this being said but said it was possible. I accept it as more likely than not that the defendant, as part of his usual practice, did tell the plaintiff of this at the consultation and she has forgotten it. The plaintiff accepted that the defendant probably, in accordance with his usual practice, explained there was a risk of bleeding or perforation of the bowel but that the likelihood of the risk eventuating was small;
(d) the defendant suggested to the plaintiff she should have an endoscopy (an examination of the lining of the oesophagus, stomach and duodenum (first portion of the small intestine) using an instrument (endoscope) inserted via the mouth). The plaintiff knew what an endoscopy was and the defendant confirmed her understanding. The plaintiff could not remember why the defendant suggested endoscopy but the defendant gave evidence, which I accept, that he considered it appropriate having regard to the dyspeptic symptoms and that it was important to determine the presence or absence of helicobacter. I also accept it was the defendant's usual practice to explain there was a risk of bleeding and perforation occurring during the procedure but that it was rare. The plaintiff said she didn't remember this but it seems to me more probable than not that it was said as it was the defendant's usual practice. The defendant did not mention the possibility of finding a polyp on endoscopy;
(e) the plaintiff told the defendant that about 20 years ago she had undergone an anaesthetic but had not regained consciousness until some 12 hours after the operation and that as a result she was fearful of anaesthetics. The defendant formed the view the plaintiff was very frightened of anaesthetic and she only wanted to have one anaesthetic. She told him that she wouldn't come back and have two separate anaesthetics. The plaintiff informed the defendant she had just started a new job;
(f) it was agreed the three procedures proposed were to be performed under anaesthetic. Because of her fear of anaesthetics and a desire not to lose too much time from her new job the plaintiff asked if the procedures could be carried out consecutively under the one anaesthetic. The defendant told her that although that was not ideal it could be done. The plaintiff requested that the procedures be carried out in that way.