"1. The conduct of (Qantas) which the Applicant claims was
and is unconscionable and/or was and is misleading or
deceptive or likely to mislead or deceive is as follows:-
(a) The policy of permitting smoking on aircraft
flights operated by (Qantas); and/or
(b) The allocation of seating on aircraft operated
by (Qantas) in which smoking is permitted.
2. The persons in respect of whom the said conduct is
alleged to be unconscionable and/or misleading or
deceptive or likely to mislead or deceive include:-
(a) The Applicant and other persons who have
suffered loss or damage arising from the conduct
of (Qantas), being loss or damage arising on and
after 5 March 1992; and
(b) Other persons who are or may be affected by the
conduct of (Qantas) the subject of these
proceedings being persons who continue to suffer
or are likely to suffer loss or damage by the
said conduct.
3. The said persons include:-
(a) All passengers flying on Qantas aircraft on and
after 5 March 1992 including future passengers
who may be subject to (Qantas') policy of
permitting smoking on aircraft flights and/or
the allocation of seating on aircraft operated
by (Qantas) in which smoking is permitted; and
(b) Flightcrew who have been, are or will be exposed
to tobacco smoke by reason of (Qantas') policy
of permitting smoking on aircraft flights
operated by it.
4. The Applicant is unable to give the names and
addresses of all of the persons who may have claims
against (Qantas), however:-
(a) Attached is a petition tabled in the Senate of
the Australian Parliament on 12 May 1993
containing some 1,672 (or 1,694) signatures
giving the name, rank and address of the
signatories. It is understood that all of the
signatories are flight attendants employed by
(Qantas) and a total represent approximately 50%
of the total operating cabincrew as at 23
February 1993 (out of the total of 3,314). It
is understood that only about 60% of crew were
actually approached to sign the petition and the
number of persons concerned about the issue may
well be considerably more than those ascribing
their names to the petition; and
(b) The Applicant is aware of a number of passengers
who also may have specific claims against
(Qantas) including a number in the order of 15
to 20 who have identified themselves since the
commencement of these proceedings. However, the
Applicant is unable at this time to identify
precisely all those passengers by name and
address or to identity precisely each of the
circumstances of those passenger's claims, but
will do so at the appropriate time in these proceedings.
5. In respect of all group members, the alleged
unconscionable conduct involves permitting smoking on
aircraft flights operated by the Respondent in
circumstances in which:-
(a) there is substantial evidence of the health and
safety hazards that arise from the smoking of
cigarettes and other tobacco products;
(b) it is not reasonably practicable or efficient
for cigarette smoke to be eliminated from indoor
aircraft air;
(c) smoking is not permitted on domestic Qantas
flights, all other domestic Australian flights
and a number of other airlines long haul
international flights including those operated
by Continental Airlines and Cathay Pacific;
(d) (Qantas) is implementing a complete smoking ban
throughout its ground operations from 1 January 1993;
6. In respect of all group members, the conduct of
(Qantas) which is misleading or deceptive or likely to
mislead or deceive is that (Qantas') allocation of
smoking and non-smoking seating on the aircraft
conveys an impression that the non-smoking areas are
'smoke-free' whereas the recycled nature of airline
indoor air quality is such that cigarette smoke is
distributed throughout the aircraft and persons
including both passengers and crew in non-smoking
sections are in fact exposed to environmental tobacco smoke.
7. In respect of passengers additional unconscionable
conduct includes the fact that the relative strength
of (Qantas) and passengers is such that (Qantas) has
control of smoking policies on its aircraft and is in
a position to dictate those to passengers such that it
is not possible for non-smoking passengers to insist
on a smoke-free flight or to be seated in a genuine
smoke-free area whereas it is within a capacity of
(Qantas) to determine that all flights be non-smoking.
8. In respect of passengers, additional misleading or
deceptive conduct includes:-
(a) Passengers who request non-smoking seats between
the time of purchasing tickets and before
presenting for seat allocation are told that
they will receive a non-smoking seat whereas on
presenting for seat allocation, they are not
allocated a non-smoking seat, but in fact are
allocated a smoking seat in circumstances in
which the conduct of (Qantas) involves a
representation as to the future in respect which
the Applicant relies upon Section 51A of the
Trade Practices Act;
(b) Where a non-smoking seat is allocated to a
passenger, (Qantas) represents that the
passenger will be allocated a seat in a
smoke-free area whereas some passengers are allocated
seats immediately in front of or adjacent to
seats in which passengers are smoking and/or are
subjected to cigarette smoke by virtue of the
recycled nature of indoor aircraft air, and in
this regard, (Qantas) again makes a
representation as to the future in respect of
which the Applicant relies upon Section 51A of
the Trade Practices Act."