The advice and warning
10 There is no doubt that the appellant wished to be fully informed when she saw the respondent on 6 June 1995. She took a note to the consultation in which she listed thirteen questions about the possible surgery. They included "Any further complications after op? From op?"; "Very concerned that after op the pain will still be there?"; and "Can op cause any problems elsewhere?". The respondent had little actual recollection of the consultation, but did recall the appellant asking questions.
11 The respondent's notes of the consultation relevantly referred to "Opern explained" and "Risks", followed by reference to infection, haemorrhage, general anaesthetic, chest infection, thorocotomy, herpes zoster, phantom pain (denoted by the word "phantom"), and three days in hospital, but did not record more of what was said. In a report to the pain specialist dated 14 June 1995 the respondent said that he had explained "what that operation involves including the risk of infection, haemorrhage, general anaesthesia, postoperative chest problems, neuroma formation, deafferentation pain and the very small risk of haemorrhage requiring a thoracotomy". The respondent considered that the expressions "phantom pain" and "deafferentiation pain" meant basically the same thing as the expression "anaesthesia dolorosa", that is, the feeling of pain in an area of no sensation.
12 The respondent described his procedure in a consultation such as that with the appellant. According to the procedure, he went through the history, conducted an examination and reviewed x-rays, and explained "what the options are and if there is an operation involved, what the operation involves and the risks of such procedure, and that's a routine - its the same thing every time". He wrote notes as he went.
13 Over some pages in the transcript the respondent detailed this procedure as applied to the consultation with the appellant. Of immediate relevance is his evidence of the explanation which followed the explanation of the surgery itself involved -
"Q. All right, then what in terms of the discussion that you had with Mrs Johnson?
A. I then, as is always the case, explained what the risks of the operation are and whenever, once again, it's a routine thing, I do the same thing every time, where I always explain the three risks which apply with every operation and then I move on to the risks which are associated with this one operation. And the three risks I always explain, one, two, three, are the risks of the anaesthetic, the risk of a wound haemorrhage, and the risk of a wound infection, and that applies with any operation you do, any surgeon any operation.
Q. What do you believe you said in relation to each of those three doctor, to Mrs Johnson?
A. Well I can't exactly recall what I said, all I have written in my notes is that I explained the risk of the anaesthetic, risk of haemorrhage, a risk of infection. As a rule when I explain the risk of the general anaesthetic it's not always the same because it will depend on who you're operating on. If you're operating on an 18 year old healthy young man it's obviously the risk of the anaesthetic is not the same as an 84 year old that's had three strokes in the last half year and it's now [sic: not] always the same thing and I really, I can't recall exactly if I clarified what risks are associated with general anaesthesia, although normally I would, normally I would say something like, 'Well of course there's a risk with every general anaesthetic, risk including heart attack, stroke, et cetera.'
Q. And in relation to infection?
A. Wound haemorrhage or a wound infection, my usual line is that there's a three per cent risk of wound haemorrhage or wound infections.
Q. Three?
A. Yes, a three per cent risk which applies to all operations.
Q. In relation to wound haemorrhage did you say?
A. Yes, wound haemorrhage or infection, the risk of having a haemorrhage or an infection, the risk of having a haemorrhage or an infection in your wound is roughly three percent.
Q. And what did you then move to, to talk about?
A. Well they're the three risks that I apply with every procedure and I then went on to explain what risks I thought were associated with this intercostal neurectomy and I explained that there was a risk of chest infection, for example, pneumonia, and this was a direct result of the deflating of her lung and then having to re-inflate it, that there's a risk that she may have a pneumonia after the operation and I asked her whether she smoked, because obviously the risk of pneumonia is a lot higher in smokers than if you're a non smoker. I may have already explained throughout the course of explaining the operation, the risk of having to open the chest widely in case of a large amount of bleeding and I then went on to explain that there is a risk of having a flare-up of herpes zoster after this operation, I may have used the word shingles, it's the same thing, and I then went on and explained the risk that even after you divide a nerve, even though this area is completely numb, there is a risk that it may hurt in the area that you have rendered numb. As an example, if you remove a leg it can still hurt in the area that - the leg no longer exists but your mind is saying that 'it's hurting in my foot' even though the foot no longer exists. And I would have explained that and I then, I think, although I can't be absolutely sure of this, I then I think answered some questions that she had for me, and the reason that I say that is that I have written in my notes that she'd be in hospital three days, and its not something I would normally write, because I know how long she'll be in hospital and I don't usually write it in my notes, so she must have asked me how long will I be in hospital and I've written here three days." (emphasis added)