I do not take his Honour as having intended, in that formulation, to lay down particular criteria that had to be met in all cases, but to illustrate the closeness and centrality of contact between the employee and the customer, which made restraint against solicitation an appropriate remedy. Why, in my view, there cannot be restraint against solicitation in respect of 11 customers, is that in respect of ten, that sort of contact between the defendant and the customers, as opposed to them simply being customers during the time of his employment, is not established.
16 There is, however, one customer in relation to whom there is an arguable case, that the defendant was "at the coal face". That customer is Woolworths. An injunction in relation to Woolworths was strongly opposed by Mr Moses on the ground that, although Woolworths had undoubtedly been a customer and one for which the defendant had had some responsibility, the seller/customer relationship between the plaintiffs and Woolworths was over. The evidence however, does not go that far. There is some continuing supply to Woolworths and, no doubt, endeavours to recover Woolworths' custom. Some correspondence upon which Ms Verschuer was cross examined, to demonstrate the recent diminution of business with Woolworths, did that, but also had another effect. That correspondence tended to show the central part played by the defendant in the plaintiffs' dealings with Woolworths. It may well be at this time, when the commercial relationship between the plaintiffs and Woolworths is diminished and they are seeking to recover it, that a restraint against enticement is of particular importance.
17 The fifth issue that was raised was as to the adequacy of damages as a remedy. It was suggested that, the onus being on the plaintiff, there was nothing to establish the inadequacy of damages as a remedy. However, it seems to me clear, from all the circumstances of the case, that this is one of those cases where the difficulty of detection of breaches of the obligations; the difficulty of establishing causation between any loss of business with customers and any actions of the ex employee; and the difficulty of the calculation of the quantum of any damage arising from loss of business, indicate this as a case in which the remedy of damages should be regarded as inadequate and injunctive relief appropriate. As I say, those propositions appear to me, from the material before me, to be inherent in the business dealings with which this case is concerned.
18 The sixth issue is what has been called the unclean hands issue. That is an issue as to certain unfortunate events regarding the entry of orders for relief obtained ex parte in this matter and communications made on behalf of the plaintiffs to the defendant concerning them. I shall say more about those facts later.
19 The standard authorities concerning the granting of interlocutory injunctions have been put to me by Mr Moses. I shall not refer to them, except to say that I have attempted to carry out the exercise commended by McLelland J in Kolback Securities Limited v Epoch Mining NL (1987) 8 NSWLR 533 at 535 - 6. In my view the following have been established. There is an arguable case that there was a non enticement provision in force between the defendant and his former employer. There is an arguable case that the restraint is valid and could be read down under s 4(1) of the ROTA. In my view damages are not, in the circumstances, an adequate remedy. On my view of the balance of convenience, I propose to grant injunctive relief, but injunctive relief limited to the case only of Woolworths.
20 On the balance of convenience, I bear in mind the damage the plaintiffs may suffer in relation to their dealings with a customer of the importance of Woolworths against the lack, it seems to me, of any great disadvantage to the defendant in undergoing this restraint, in addition to the restraints that he has voluntarily undergone. I am not ignoring for a moment the caution with which restraints of this sort should be approached, or the importance of his right to earn his living. He has a job with another employer. He is obviously able to carry out that job and continue in employment with that employer, in the face of the wide undertakings that he has proffered. It does not seem to me likely (and there is nothing in the evidence to indicate) that his new employment will be threatened by the imposition of an additional restraint relating to Woolworths. Whilst it may be that a restraint greater than a restraint of six months could arguably be justified in relation to Woolworths, so that a restraint in relation to Woolworths until further order would be appropriate, in my view the practical course, bearing in mind the limitation to six months of the voluntary restraints is that the restraint I should grant in relation to Woolworths, should also be limited to six months, so that there is only one period of restraint. Just as I have already indicated that this judgment is not intended to preclude a re approach by the plaintiffs for further interlocutory relief after the six months, if the circumstances warrant it, that situation should be regarded as equally applying to the restraint in relation to Woolworths.
21 I have not ignored the unclean hands issue in carrying out the balancing exercise relating to interlocutory relief. The unfortunate situation that arose and to which I have already referred was remedied when the matter first came before a Judge in open court in the Duty list ("the second Judge"), not being the Judge who granted the ex parte relief ("the first Judge"). Any disadvantage to the defendant was removed from that time. The second Judge granted further relief, which has again been extended up to the present time. I do not think that unfortunate matter should prevent the grant of such amount of further interlocutory relief as I have thought appropriate at this stage.
22 However, it has also been put that that matter should go to the question of costs. What occurred at the time of the ex parte application was not entirely the fault of the plaintiffs' solicitors, but they must be regarded as bearing some of the blame. It is quite clear on the evidence that the first Judge did not make an order that the defendant file an affidavit giving certain information. This was sought before the first Judge, but his Honour declined the relief. Unfortunately, in the form of order that went down to the Registry, that order was not crossed out of the document, and the Duty Registrar, not unnaturally, entered orders that included the order that avowedly had not been made at that time. The error constituted by the failure to strike the order not made out of the forms of orders sent down to the Registry was an error inside the Court. However, it seems to me, on the material that I have seen, that, as is quite common, the entry of judgment was preceded by the presentation by the plaintiffs' solicitor to the Duty Registrar of a minute of order for entry. As well as not being crossed out in the Court's copy of the form of orders, the order which was not made was included in the minute of order that was presented by the plaintiffs' solicitors to the Duty Registrar for entry. I accept their word that this was not noticed at the time and was not noticed for some days after that. However, the plaintiffs' solicitors cannot justly complain that they played no part in the unfortunate situation of procuring the entry of an order which had not been made and serving it upon the defendant. Their part in it was compounded by their notification to the defendant that he had been ordered to appear before the Court on the return day of the summons. This, of course, was simply not so. All that was occurring was that he was to be served with a summons, which gave him notice to attend on that day, if he desired, and warned of consequences which might occur to his detriment if he did not attend. The initial conduct was, to my mind, also compounded somewhat by an initial niggardliness on the part of the plaintiffs' solicitors in acknowledging the part that they, rather than the Court, had played in this unfortunate situation and in apologising, either to the defendant or to the Court, for the inappropriate manner in which ex parte orders were dealt with and communicated. I have since been presented with a fulsome and proper apology in writing from the solicitors involved, which mitigates this last aspect of the matter, and I am told that a fuller apology has also now been given to the defendant than had previously been given.
23 It is not, of course, the aim of costs orders to punish. The orders were served and the communication about an order to attend was made just before Easter. The defendant, who was to go away for a holiday, apparently spent long hours taking steps to comply with the aid of solicitors with an order which had not, in fact, been made at the time. In all the circumstances, I think it appropriate that the plaintiffs should be ordered to pay the defendant's costs of the proceedings up to and including 14 April 2004 and to pay those costs on the indemnity basis. The 15 April was the day when the matter came before the second Judge in open Court and the situation was set right.
24 It has been put to me that the true position was established and communicated by the plaintiffs' solicitors at 6.10 pm on 13 April, so that 14 April should not be included in my order. However, I adhere to the view that I have already expressed, that the appropriate cutoff time was the beginning of the day when the matter came before the second Judge for formal correction in Court.
25 As for the costs of the balance of the application, this may be a matter of some considerable debate. There has been some success each way, but no doubt the defendant will say that there has been very little success beyond what the defendant at some stage along the way offered. For various reasons, I think the more appropriate course is to reserve the costs of this application, so that it may be considered in the light of the final result of the proceedings.
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26 I am asked to order that the costs order that I have made up to and including 14 April 2004, be assessed and paid forthwith. I decline to make that order.