Was any 'complaint' made?
46 The question is whether anything in the emails from Mr Hill to the Department constitute a complaint for the purposes of s 772(1)(e) of the FW Act. The first email, sent at 7:02 pm on Monday 26 September 2011, relevantly states:
This mail is about our obligation and our desire to include the residents in our community, they have a right to be included and to participate in their community. This community in my opinion starts in the lodge, this is their home and I believe (and I think I am clearly supported by the department) that they have a right to be involved, indeed when you consider the tedium and boredom of the non working residents, I think it vital to foster any interest's [sic] they have in their home.
[…]
I am seriously proposing and seeking your support to employ a number of our residents (protected employment like DSA), we in fact would pay them more than DSA and this would cover all the bases.
However, what is the departments [sic] opinion? Can we employ and pay our own residents? I would also like to maintain the gardens, grow seedlings for sale at the local markets with all profits returned directly to the residents. I can pay them to paint the cottages etc, it costs Carolina less that cannot be avoided so there is a commercial benefit but that is not the intention. The intention is to occupy the residents with meaningful paying jobs that benefits [sic] them and the other residents.
47 The second email, sent at 7:27 pm on Monday 26 September 2011 relevantly states:
As the applicant for licensed manager, I have read and understood my personal and professional obligations under the act. I also understand that my responsibilities to the residents, the act and to the department do in fact have precedence over my contract of employment.
In short my obligations under the act are higher than my obligations to the commercial entity that owns the lodge. Having said this I do request your discretion as my obligations under the act do at times clash with the commercial realities of my relationship to the director.
While I can and will run a profitable enterprise, there are certain responsibilities that I as the manager must meet regardless of the profit motive.
With our current resident numbers of approximately 85, considering the closing of 9/11 as the distance from the other cottages is not viable, placed in 3 cottages and the main lodge, what expectation does the department have of staffing levels.
If the department is hesitant in prescribing a staffing level, could you supply me with a guideline, or numbers that you are comfortable with.
[…]
Are there any guidelines that I could refer to? In a commercial enterprise it is very useful to have a "the department suggests".
I am hoping you can appreciate my position, I believe my main responsibility is to the efficient running of the lodge, guaranteeing the well being of the residents, improving everyday and where possible, while the director may consider their main responsibility to be return on investment.
48 Nothing in either of these emails constitutes a complaint. A complaint must state a particular grievance or finding of fault. A complaint should be distinguished from a mere request for assistance: see Zhang v Royal Australian Chemical Institute Inc (2005) 144 FCR 347 at [36]-[37]. Although Mr Hill in these emails makes oblique reference to tension between his perceived responsibilities to residents and responsibilities to the director, he fails to mention any particular issue with which he has a grievance.
49 It is possible that the phrase 'recourse to competent administrative authorities' might encompass more than the making of complaints to relevant bodies: see CSR Viridian Limited (formerly Pilkington Australia Limited) v Claveria (2008) 171 FCR 554 at [35]. However the word 'recourse' is defined in the Macquarie Dictionary as 'resort or application to a person or thing for help or protection, as when in difficulty'. In the emails, Mr Hill does not identify any particular problem or issue and thus it cannot be said that Mr Hill was seeking recourse to the Department in respect of any specific grievance.
50 For the above reasons, Mr Hill's emails cannot be the foundation of an action under s 772(1)(e) of the FW Act.
51 With respect to Mr Hill's alleged complaints to the Council building officer, no documents have been produced from the Council to support the making of such a complaint. However, the Court does not rule out the possibility that had such a complaint been made to a competent administrative authority (in this case, the Council), such a complaint might qualify as one referred to in s 772(1)(e). As the Court has received conflicting evidence from the parties, it is unable at this point to determine this issue.
52 It follows that Mr Hill's claims under s 340 fail in the absence of a s 369 certificate. Further, no claim can be brought by Mr Hill under s 772(1)(e) in respect of his alleged complaint to the Department. It remains to be established whether a complaint was made by Mr Hill to the Council and if so, whether such complaint was the reason for his dismissal. If the Court should be satisfied that such a complaint was made, the onus of proof moves to Compass Ten to prove that any such complaint was not the reason for Mr Hill's dismissal: see s 783 of the FW Act.
53 It follows that summary judgment should be entered in favour of Compass Ten in respect of Mr Hill's claim that Compass Ten committed a breach of s 772(1)(e) in relation to his alleged complaints to the Department as described in [6], [7], and the words found in [10], specifically 'because he sent the email in paragraph [6]'. However, the remainder of Compass Ten's application for summary dismissal will be dismissed.