Was the appellant entitled to a promissory estoppel
52Although it has been said that a representation must be "clear" or "clear and unambiguous" before it can found a promissory estoppel (see Foran v Wight [1989] HCA 51; 168 CLR 385 at 410-411 per Mason CJ citing Legione v Hateley at 435-437), generally a representation will support an estoppel if it was reasonable for the representee to interpret the representation or promise in the way contended for and to act in reliance on that interpretation: per Hodgson JA (McColl JA agreeing) in Sullivan v Sullivan [2006] NSWCA 312; 13 BPR 24,755 at [85]. See also The Western Australian Insurance Company Ltd v Dayton [1924] HCA 58; 35 CLR 355 at 375; Australian Crime Commission v Gray [2003] NSWCA 318 per Ipp JA (Mason P and Tobias JA agreeing) at [179]-[206]; Galaxidis v Galaxidis [2004] NSWCA 111 per Tobias JA (Giles and Hodgson JJA agreeing) at [84]-[93]; Accurate Financial Consultants Pty Ltd v Koko Black Pty Ltd [2008] VSCA 86; 66 ACSR 325 at [178]; cf Westpac Banking Corporation v The Bell Group Ltd (In Liq) [No 3] [2012] WASCA 157 per Drummond AJA at [1749]-[1768]. It is not necessary in this case to consider Drummond AJA's observations concerning Australian Crime Commission v Gray because I have concluded that the conduct relied upon was not reasonably capable of giving rise to the representations said to have been acted upon by the appellant.
53When addressing whether conduct is reasonably capable of giving rise to a particular representation or promise it is necessary to have regard to the context in which it occurred and to consider what it would have conveyed to a person in the position of the recipient: Australian Crime Commission v Gray at [183], [184]; Galaxidis at [86]; Accurate Financial Consultants at [134], [180]; MCI World Com International Inc v Primus Telecommunications Inc [2004] 2 All ER (Comm) 833 at 844 (per Mance LJ); Thorner v Major [2009] UKHL 18; [2009] 1 WLR 776 at [56] (per Lord Walker). This requires attention to Mr Hammond's position as the person acting on behalf of the appellant and to whom any representations were made. The primary judge found that Mr Hammond was experienced in the mortgage industry. As such he should be taken to have had some knowledge of the operation of default notices and of proceedings to enforce rights under mortgages, including by proceedings for possession.
54The second paragraph of Mr Hammond's email of 30 April 2008 suggests that he had been proceeding on the basis that if he paid the amount requested by Challenger's letter of 8 April, the proceedings for possession would not be commenced or continued.
55In their submissions, Mr Moore SC and Ms Roughley formulated the representation said to have been made in two ways. The first representation was that the appellant had 28 days after service of the foreshadowed statement of claim in which to remedy the default specified in the first Default Notice. The second, which has three parts, was that strict compliance with the first Default Notice was not essential to avoid an action for possession; that payment of $23,034.84 would rectify any defaults current as at 8 April 2008; and that the appellant would be able, up to 28 days after service of the statement of claim, to rectify any defaults and at least those current as at 8 April 2008.
56As to reliance, it was said that the appellant, by Mr Hammond, relied on these representations either by abstaining from paying $14,725.30 or $18,880.07 (which would include the March 2008 instalment) before 25 March 2008 or by later paying $23,034.84 which otherwise would not have been paid.
57The Default Notice by its terms required the appellant to remedy the defaults on which it was based, and any other similar defaults, within a period which ended on 25 March 2008. That meant it required payment of $14,725.30 together with the March instalment before that date. On receipt of the notice Mr Hammond should be taken to have appreciated that a further instalment would fall due on 14 or 15 March 2008. He also must be taken to have appreciated that the respondent could not commence proceedings for possession or exercise its power of sale in respect of the property until that period had expired with the default not having been remedied. That was made clear by cl 3 of the Default Notice and was also the effect of cl 7.2 of the Memorandum.
58By the fax of 20 March 2008, Mr Hammond sought an agreement to defer payment in respect of the "current arrears" as well as a stay of enforcement action provided future payments were made. The description "current arrears" included as at 20 March 2008 the unpaid instalments due in February and March 2008. At that time Mr Hammond must have appreciated that the "current arrears" exceeded the "Arrears" amount which was the subject of the Default Notice.
59Challenger's email of 20 March 2008 rejected that "moratorium" proposal. It also advised of three further matters. The first was that the respondent's solicitors had instructions to proceed to issue a statement of claim. Mr Hammond should be taken to have known that could not occur until the Grace Period had expired and unless the appellant had failed by that time to remedy the defaults on which the first notice was based. The second matter was that the statement of claim would allow 28 days to "rectify the default" and/or enable the refinancing of the facility before what was described as the "expiry of the legal notice". The third matter was that when that period had expired, Challenger, on behalf of the respondent, would be applying for default judgment and a writ of possession.
60There are respects in relation to these last two matters in which this email is unclear. How it might reasonably have been understood depends in part on the knowledge and sophistication of the reader in relation to legal process. The reference to a "default" was reasonably to be understood as a reference to a failure to meet a financial obligation under the mortgage and loan agreement. The expression "rectify the default", without considering its context, is capable of referring to the default which was the subject of the Default Notice. However, it is directed to the remedying of a default in existence at a time after the issue of a statement of claim. By then, the time for remedying the default specified in the Default Notice necessarily will have passed and any relevant "default" will either be that which is current or, perhaps, whatever may be alleged in the statement of claim to constitute the default.
61The email is to be understood as allowing or permitting the appellant 28 days from the issue or service of a statement of claim to "rectify" that default or refinance the facility. In relation to the former, it is unlikely that the respondent was to be understood as saying that after it had commenced proceedings it would not enforce its rights if the appellant paid an amount which was less than the full amount of arrears then outstanding.
62Ultimately, it is unnecessary to resolve these difficulties in the interpretation of this email because Mr Hammond's email of 1 April 2008 indicates that he understood that the amount which the respondent required be paid at that time was the "outstanding arrears". Whilst considered alone that reference also could have been to the arrears which were the subject of the Default Notice and which remained outstanding, Mr Hammond's request for a letter "stating the arrears that need to be paid" makes clear that what he understood was required to be paid and accordingly "rectified" within the meaning of the earlier email, was the full amount of the arrears then outstanding and not simply the amount which was the subject of the earlier Default Notice.
63That this was what was required to be paid was confirmed by Challenger's letter of 8 April 2008 which stated that to rectify the breach "due to payment arrears" the appellant was required to pay $23,034.84 within seven days. That was the full amount of the arrears then outstanding. Mr Hammond should be taken to have appreciated this. He must also have known that if the further interest instalment due on about 15 April 2008 was not paid, the amount outstanding would increase. Mr Hammond's email of 17 April 2008 indicating that funds would be released "to pay arrears" could have been referring to the arrears advised by the letter of 8 April 2008 or to those then outstanding which would have included the further amount of $4,473.70, which was the subject of a "dishonour" on 16 April 2008. Any uncertainty in that regard was removed by Mr Naiker's response on the same day. That email stated that the amount necessary to "pay arrears" included the further instalment.
64The respondent's conduct to this point was consistent with a preparedness to withhold or discontinue action on any statement of claim if the appellant paid the current outstanding arrears on the loan facility. As at 17 April 2008 that amount was $27,508.54. By the email of 20 March, the respondent's agent had not represented that the time for complying with the Default Notice would be extended. It had represented that following the issue of a statement of claim, which depended upon the time for compliance with that Default Notice having expired without its being satisfied, the appellant would have 28 days to pay outstanding arrears. That Mr Hammond understood this email in that way is apparent from the subsequent communications on 1, 8 and 17 April 2008.
65Mr Hammond, on behalf of the appellant, caused $23,034.84 to be paid on 23 April 2008. The evidence does not suggest that the funds which enabled that payment to be made had been available before that time. The email of 1 April 2008 suggests that there had been prior unsuccessful attempts to have funds released. The payment made on 23 April was of the amount requested in the letter of 8 April. It was not made within the stipulated seven days and by the time it was made, a further amount had fallen due. That payment was returned on about 28 April. By the time the second payment was made on 7 May 2008, Mr Hammond had received a copy of the statement of claim and been advised by Mr Naiker's email of 30 April that a payment of $27,508.54 was required "to rectify the default".
66The foregoing analysis supports the following conclusions. First, there was no representation made by the email of 20 March 2008 that the appellant had 28 days after service of a statement of claim in which to remedy the default specified in the first Default Notice. Secondly, Mr Hammond did not proceed on the basis that such a representation was made to him. He acted on the basis that the amount required to be paid was the outstanding arrears. Thirdly, no representation was made that strict compliance with the Default Notice was not essential to avoid an action for possession. The effect of what was represented was that if the Default Notice was not complied with so as to justify the issue of a statement of claim and such a claim was issued, then the respondent would have 28 days to pay any then outstanding arrears. It was consistent with that being the position that the appellant could avoid the consequences of the commencement of an action for possession by paying the arrears outstanding at that time. Fourthly, there was no representation or promise made that the respondent would not proceed with any action for possession if the appellant did not pay the amount requested by the letter of 8 April 2008 within the seven days, but did pay that amount at a later date and at a time when the current outstanding arrears exceeded the amount requested in that letter. Fifthly, the evidence does not support a finding that Mr Hammond or the appellant could have paid $14,725.30 to the respondent before 25 March 2008. Finally, at the time the $23,034.84 was paid away on about 7 May 2008 the appellant, by Mr Hammond, knew that a statement of claim for possession had been issued and that the respondent was requiring payment of at least $27,508.54 to avoid the continuation of that legal action.
67These conclusions require that the appellant's argument as to her having the benefit of a promissory estoppel must be rejected. No representation was made either in the terms suggested by Mr Hammond's email of 30 April 2008 or in the terms formulated by Mr Moore SC and Ms Roughley. Nor was there any relevant act of reliance on the part of the appellant either in relation to the asserted representation concerning the time for remedying the default specified in the Default Notice or in paying away the sum of $23,034.84. The appellant was not in a position to make any payment before 25 March 2008 and at the time the sum of $23,034.84 was paid away on 7 May 2008 Mr Hammond could not have been under any misunderstanding as to the respondent's position.