The events of 2004 and 2005
36The evidence concerning the relevant course of events is largely to be found from the file of Mr Bassett, the solicitor who acted for Norma, supplemented by his oral evidence. There was also evidence from the Defendant. Mr Bassett declined to provide an affidavit to either party, apparently having concerns about legal professional privilege and disclosing confidential information.
37There was considerable dispute about which party should call Mr Bassett to give evidence but, ultimately, he was called by the Plaintiff. Nevertheless, what ought to have been an examination in chief descended at times into cross-examination by Dr Glover. Although little objection was taken to this I stepped in on a few occasions to remind Dr Glover that Mr Bassett was his witness. Dr Glover sought on a number of occasions, the first being even before Mr Bassett had entered the witness box, to have Mr Bassett declared an unfavourable witness pursuant to s 38 Evidence Act 1995. One reason for this given during his evidence was that Mr Bassett was unable to recall receiving a document that was shown to him, the document having been addressed to his firm. I declined to find that Mr Bassett was an unfavourable witness. In my opinion, he gave his evidence in a frank and honest way, endeavouring to be of assistance to the Court. Certainly, he was not able to recall the detail of some matters but that is scarcely surprising when the events took place between 5 and 6 years before the trial. Whilst criticism was made of him for the way he went about his tasks in relation to Norma (and I shall return to those later), and whilst his file-keeping was a little disorganised with a number of file notes being undated, none of this impaired the reliability of his evidence.
38Mr Bassett was admitted as a solicitor in 1979. He moved his practice to Portland in 1981. He said that he had drawn in excess of 2000 wills with, perhaps, 12% or more being from elderly clients. He had often handled transactions, several times per year, involving elderly clients making gifts of property to people.
39Mr Bassett first met Norma in about 1987 when he acted to prepare her will of 26 October 1987. As noted, he also prepared her wills of 15 December 1989 and 1 March 1993. The file also indicates that he may have been involved in the payment of $100,000 from Norma to Brett Poulsen in November 1992.
40Subsequent to the 1993 will the next contact Mr Bassett appears to have had in relation to Norma was a brief conference with Ann Poulsen on 13 October 2004. Mr Bassett thought that she had been down to Portland for some reason and she dropped in to see him on the off chance. The diary note discloses that she was talking about her Auntie Norma. She asked if anyone had a Power of Attorney. Mr Bassett said that there was an enduring Attorney but he could not release the name without contacting the Attorney.
41He subsequently rang Tom Carter on that day. Tom told him that Norma had been in hospital for a knee operation and might end up in Seaview House. He mentioned her relatives being Ann Louise in Queensland and "a nephew in a wheelchair", and said he was happy for Mr Bassett to tell Ann that he, Tom, was the Attorney.
42At some stage, probably in the second half of 2004 or early 2005 Tom Carter was having health problems including circulation problems in his foot. He wanted to reduce his responsibilities and for that reason suggested that his nephew, the Defendant, should be appointed Norma's Attorney in his place.
43On 6 January 2005 Ann sent an email to Mr Bassett saying this:
I am writing in regard to Mrs Norma Carter, my Aunt. I spoke with you in your office on two occasions during my visit to Portland in October last year. Her situation is of concern to both family and friends. Her dementia has worsened and she is no longer able to manage any of her affairs. Her power of attorney, Tom Carter, is not well himself and does not want the responsibility of managing anything other than her farm which was left to his nephew by Norma's late husband Maurice Carter. Norma does however have other business requiring attention including a unit in Sydney. At present Tom has given responsibility for the management of her financial affairs to Norma's farm hand and his partner. When I left your office last year it was on the understanding that you would call Tom Carter and Frank Hollis ( Norma's agent and trusted friend ) and suggest that Norma consolidate her assets etc. We would very much appreciate it if you could follow through on this as soon as possible. We, as Norma's next of kin have no wish to interfere with her wishes regarding P-o-A, however, it is clearly a totally unsatisfactory situation at present. Someone needs to be appointed to manage her affairs as soon as possible. I will forward this letter by mail also. Thankyou for your advice in this matter. (emphasis added)
44Mr Bassett replied on 20 January 2005 by email saying that he had written to Tom Carter asking him to make an appointment to discuss with him Mrs Norma Carter and her affairs at his earliest opportunity. He wrote a letter to Tom on the same day.
45Tom came in to see Mr Bassett on an unspecified date but which must have been late January early February 2005. He gave the following information to Mr Bassett:
He had heard from Brett Poulsen regarding Norma's property at Cronulla;
Norma is now permanently in Seaview House on the top floor overlooking the bay. She was happy there;
The property in Crawford [i.e. the farm] was run by Tony Moore. The farm had been left to Warren Carter - the son of the late Ross Carter;
Tom would prefer the Poulsens to handle Cronulla;
Norma has a life interest in Crawford and owns the stock;
Frank Hollis and Tom were executors of Maurice's estate;
Norma is forgetful but has very lucid periods;
Sid Carter's son, Sam, is Maurice's nephew - he is very good to her;
He believed Cronulla brought Norma some income;
The diary note also suggests (although it is hard to read at this point) that Tom Carter wanted someone else to become an Attorney with him under the Power of Attorney, and he would be okay with either Sam, Brett or Ann Louise.
46Some short time after that conference Mr Bassett recalled that the Defendant contacted him and said that Norma wanted to see him about her will.
47Subsequently Mr Bassett went to Seaview House where he met the Defendant. The Defendant reintroduced him to Norma and then he left her room. Mr Bassett then took instructions for the will which he recorded in a dairy note.
48Mr Bassett returned to his office and drafted a will in accordance with those instructions. He sent the draft under cover of a letter of 22 February 2005 to Norma at Seaview House. He asked her to arrange an appointment with him to discuss necessary amendments to the will when she had read it. There was in evidence in Mr Bassett's file a copy of the draft will with handwritten additions and alterations. The evidence was that the handwriting was Norma's. To paragraph 4 she added a gift of $10,000 to her sister in law Diana Poulsen. She completed the names and addresses of 3 other beneficiaries being Patricia Bell, Emily Dallas and Jeanette Saunders. In doing so she misspelt Emily's surname as "Dalas". She corrected the spelling of Brett's name from "Poulson" to "Poulsen".
49There is a diary note of a further conference with Norma regarding changes to her will and changes to the Power of Attorney. The diary note is undated and Mr Bassett was not able to say whether the conference was held before or after she executed the will. It must have been before the execution of the will because the diary note says that the change to the Power of Attorney that she wants is to include both her brother in law Tom Carter and her husband's nephew Sam (the Defendant) as Attorneys. Since the Power of Attorney appointing Tom Carter and the Defendant as Attorneys was executed on the same day as the will itself, this diary note must have preceded it.
50On 7 March 2005 Norma executed both a Will and the Power of Attorney in favour of Tom Carter and the Defendant. Mr Bassett said, and I accept, that the only persons present when the will was executed were Norma, himself and his assistant Leigh Blackman who was the other witness to the Will.
51The Will appointed the Defendant as executor and left what is described as "my freehold property in Cronulla" together with the sum of $10,000 to the Defendant. It gave $10,000 to each of Ann, Jessica, the Defendant's wife Carol, Merle Barker and Norma's sister-in-law Diana Poulsen. It left $12,000 to each of Patricia Bell, Emily Dallas and Jeanette Saunders. It gave the residue of the estate to Brett entirely.
52There is a diary note of Mr Bassett's conference with Norma on 7 March which he thought was made at the time the Will was executed. The diary note said that Norma wanted Sam and his family to have the use of the unit at Cronulla because his boys swim and would like the area. She said she wanted them to have it. There was a discussion about possible challenges by the Poulsens to the Will. Mr Bassett suggested some options to deal with such a challenge including a gift of the Cronulla property before Norma died or a gift of the remainder interest in the property before she died. It should be noted at this point that Norma must have had some understanding of life interests and remainders because she received a life interest in the farm property at Lyons from her husband with the remainder going to Warren Carter.
53Mr Bassett wrote to Norma on 11 March 2005 and said this:
re: Will & Power of Attorney
We refer to your last attendance at our office on 7th March, 2005 at which time you executed your Will and Power of Attorney and the same are now held in our safe on your behalf.
We confirm that we discussed with you the possibility that the Poulsen girls could challenge your Will upon your death and that such challenge could defeat your intention that Sam Carter and his family take the benefit of the Cronulla unit. We mentioned that there are alternatives which would decrease the likelihood of a Will challenge by the girls or decrease the impact that such a challenge would have on your Estate.
These alternatives included gifting the Cronulla unit to Sam prior to your death or transferring the unit so that you have a life interest in the unit with Sam having a remainder interest in it. If either of these alternatives were chosen then it would not be possible for either of the Poulsen girls to claim that the unit should have been left to them in your Will.
In relation to the early gifting of the unit to Sam we note your belief that you will not change your view as to who should be the end beneficiary of that unit, the fact that you are not in receipt of Commonwealth benefits and therefore the transfer of the unit would have no impact on a pension and the fact that you are independently funded through the farm.
We confirm that this was the matter that you were going to give some thought to and that we should follow up on the matter in two to four weeks. We would appreciate hearing from you in that time as to your intentions. (emphasis added)
54Much attention at the hearing was given by the Plaintiff to the statement in the first paragraph of that letter that asserted that Norma attended at Mr Bassett's office to execute the will. Mr Bassett was clear that that was an error although he could not properly explain why he made that error. He could not recall having seen Norma at his office at any time although there was evidence from the Defendant and some evidence in Norma's diary that she did attend Mr Bassett at his office on one occasion. The relevant diary entry was 22 March 2005, which provides no support for that occasion having been for the execution of the will. Nothing of significance turns on where the will was executed - it appeared that the matter went only to the reliability of Mr Bassett's evidence and his file.
55Mr Bassett then had a further meeting with Norma on 22 March 2005. If he had any meeting with Norma at his office it would be this one as identified in Norma's diary note of the same date. Where the conference was held is not in itself significant. The diary note reads:
She has considered my letter of 11 March 2005 and is content to leave the unit to Sam in her will - doesn't believe girls would contest it - she then reconsidered and felt that if she could use it for her life and give Sam a remainder interest as that could not be challenged.
56The diary note contains some words that are difficult to understand but the thrust of the sentence is that Norma was able to use the unit and let her friends use it, while she was alive and the Defendant was guaranteed it afterwards. The diary note then continues:
So proceed with Tfer to Norma for life and remainder to Sam.
She authorises us to talk to Sam about this.
Brought Sam in and Norma agrees.
57Mr Bassett said that the explanation for the last statement is that he had conferred with Norma privately and after he received her instructions with regard to the remainder he brought the Defendant into the room. Mr Bassett's evidence about Norma's change of mind disclosed in the diary note was this:
Q. You read out to his Honour, am I right, that the end result of that it was decided to proceed to give a remainder interest in the unit to Sam, is that correct or not?
A. That's right.
Q. Even though Mrs Carter had had different views about the subject?
A. Yes, yes.
Q. But that's the reason--
A. I put it to - I made a suggestion and she sort of said no, and I left it at that. And she came back and said well we'll proceed as recommended.
Q. What did that mean, proceed as recommended?
A. To give a remainder interest to Sam Carter.
Q. At the time, did you think she freely formed that intention of her own will?
A. Yes, I did.
58Mr Bassett next saw Mrs Carter on 12 April 2005. His diary note of this conference reads:
She wants to proceed with transfer of life interest to Norma, remainder to Sam.
She then raises issue of Anne (sic), Jessica and Brett - 1/2 to Brett and a quarter of residue to the girls.
59Some significance was placed on the last sentence of this diary note by the Plaintiff to suggest that it showed confusion on Norma's part about the existence of the will she had executed a month earlier. Mr Bassett was not able to explain what prompted him to have written the last sentence. It will be recalled that the residue was to be divided in that fashion in the 3 prior wills. The only other evidence that threw any light on this matter was Norma's own diary note dated 13 April 2005 (the day after Mr Bassett's diary note). Norma's diary note said that Mr Bassett was coming at 2 o'clock and it went on:
Bill explained the will and other sections of it. Sam spent a little amount of time in the room and then left and Mr Bassett described various sections of the will.
60It does not strike me as unusual that, when Norma was considering dealing with a significant asset in her estate in the way proposed (the gift of a remainder of the Cronulla property to the Defendant) she should be discussing what else she had done in the will executed a month earlier. What is still difficult to explain is why Mr Bassett's note suggests a consideration of, not the last will, but the wills before that.
61On the other hand, another explanation for what appears in the diary note is that Norma was reconsidering the way she left the residue of her estate, to restore what she had previously done by leaving 50% to Brett (rather than the whole of it as in the 2005 will) and a quarter to each of the girls.
62I do not think that that one unexplained sentence in Mr Bassett's diary note is evidence of confusion or lack of capacity on the part of Norma.
63After that conference Mr Bassett took a number of steps to effect the instructions from Norma to transfer the Cronulla property to her as a life tenant with remainder to the Defendant. Norma had referred him to the Defendant for information as and when he needed it. He ascertained that Eliot Tuthill were the solicitors in Cronulla likely to have relevant title documents for the property, and he engaged solicitors in Albury, Harris, Leiberman Boyd, whom he had used previously and with whom he had been satisfied, to act as his New South Wales agent.
64Harris Leiberman Boyd informed Mr Bassett that it would be necessary to get a valuation for stamp duty purposes. Mr Bassett thereafter rang the Defendant so that the Defendant could organise funds to pay for the valuer. The (undated) diary note that Mr Bassett recorded in relation to this call went on to say this:
We are also to get him to sign the Power of Attorney before it is deeded away and give him the information for attorneys and confirm for him that the Power of Attorney will not be released without Norma's approval that being something that I practically emphasised to Norma unless she was incapable of giving instructions in which case then quite clearly its (sic) in order for it to be given out. (emphasis added)
Mr Bassett subsequently wrote the word "emphatically?" and drew a line from it to the word "emphasised" in the diary note. Dr Glover made a great deal about the alteration to this diary note and ultimately suggested that Mr Bassett prepared his diary notes to put himself in the best possible light for any litigation that might ensue from the transfer that he was effecting for Norma.
65During the cross-examination of Mr Bassett Dr Glover asked why he wrote that word. He gave this evidence:
A. Well the third last line of that diary note didn't make a lot of sense. It's a document that was prepared by my staff members and it didn't make sense. It will not be released without Norma's approval, that being something I practically emphasised to Norma. So I read it and thought that's not what I meant not what I meant to say, so I have put in "emphatically" instead of "emphasise". It doesn't improve the grammar greatly.
Q. So the wording should be "I practically emphatically to Norma"?
A. That's what I said. It doesn't make a lot of sense grammatically.
66Mr Bassett was certainly right that it did not make a lot of sense although I would not confine that to grammatical matters. But for the inclusion of the word "practically" the sentence as it originally appeared made good sense. I cannot see that that handwritten change by Mr Bassett should be regarded in a sinister light. The change of the word does not improve the position for him or the Defendant in terms of the issues in this litigation.
67On 1 June 2005 Mr Bassett wrote to Norma at Seaview House saying:
We refer to your proposal to transfer a remainder interest in your Cronulla Unit to your nephew Sam Carter retaining for yourself a life interest in the property.
We have checked with New South Wales solicitors who have advised us on the likely costs of the transfer and we enclose a copy of their recent letter for your information.
Please advise us if you wish to proceed with the transfer or, alternatively, contact the writer on 5523 3900 and we can attend at Sea View House to discuss the proposal with you further.
68Thereafter on 2 June 2005 Mr Bassett had a conference with Tom Carter. Tom informed Mr Bassett that he had been talking to Norma and he suggested that the Defendant should take over her affairs as Power of Attorney and in due course sell her stock. Tom also wanted to be relieved of his responsibility under Maurice Carter's will. Mr Bassett explained in evidence that Tom's health was deteriorating reasonably rapidly and that was why he wished those changes to take place.
69Mr Bassett then had a conference with Norma on 9 June 2005 with one of his employees named Jacinta. Because this diary note was relied upon by the Plaintiff to show a lack of capacity at this time on Norma's part I shall set it out in full:
Attendance out Bill & Jacinta at Sea View House attending on Norma Carter.
Norma had kept a Diary entry regarding our attendance at 4pm and a note that she needed to go through our correspondence with us. I advised her that I had spoken with Tom Cater who had suggested that Norma may wish to appoint Sam as an attorney to look after her affairs if anything was to go wrong and I explained what that would mean and that we had the Power of Attorney prepared but that she was under no obligation to sign it unless of course she wanted to she could. She thought it would be a good idea particularity given that if she was unable to look after her affairs then someone would be there to do it for her and she said jokingly that she could become incapable at anytime with great ease if that's what she wanted.
I went through the 3 letters that she had for us to go through one was an account for $495.00 which I am sure she is going to just pack up and put back in the drawer though she did say at 495 that amount was very "gettable". I then told her about the contents of the letter from the Solicitors in N.S.W. saying that a valuation would be between $500.00 and $1,000.00 she did remark that she thought that I said $500,000.00 but new (sic) that was a huge amount of money and that was out of the question, but when assured that it was only $500 to $1,000.00 she gave us instructions to proceed to get the valuation so we could then let her know what the full costs of the transfer to Sam was.
I confirmed my previous advices that we are only transferring a remainder interest so that she could do with the Unit what she wished during her life and she said that she felt that we were transferring over to Sam wholly and that she was quite comfortable with that but she was delighted that she and Pat could use it during her life - just as pleased about as she was when I told her that last time. I have no difficulty in believing that Norma knows what she is instructing us to do but that she is forgetful , for example she said that Tom. Carter relied totally on whatshisname in relation to things on the farm and of course who she meant was Frank Hollis. Additionally she inquired of me twice whether I knew Cronulla so she had forgotten the fact that she had already asked me. Nonetheless she is well aware that she owns the farm property, that she runs stock on it and she owns the Cronulla Unit and is looking at gifting that to Sam and that the farm is only hers for life. (emphasis added)
70The new Power of Attorney appointing the Defendant only as her Attorney was executed by Norma at this conference.
71Mr Bassett continued to carry out various tasks associated with the transfer including a valuation subject to the life interest for stamp duty purposes.
72On 23 August 2005 Mr Bassett wrote to Norma asking for various information that the valuers required including "confirmation that the property is to be transferred to Sam subject to a life interest to yourself".
73Subsequently Mr Bassett had a conference with Norma who informed him that there were no tenants in the property and she will locate a key. She said Merle Baxter had a new key for the flat because she lives at Cronulla and could "do the job for us", a reference to a contact for arranging an internal inspection of the unit. Norma mentioned that Merle had been down a few weeks ago. The last sentence of the note of the conference reads:
Asked Norma about her doctor - she doesn't have one - as she doesn't require one.
74Mr Bassett also saw her again on 2 September. Norma told him that she would get the address of her friend who lives not far from the unit. The diary note then goes on to say:
I asked for the name of her doctor so I could get the doctor's agreement that she is fully aware of and did understand what it is that she is doing with the Cronulla flat and generally.
75Since there were 2 references to asking Norma about who her doctor was at these conferences in late August and early September 2005, and no such references earlier, I asked Mr Bassett about this. He gave this evidence:
Q. Mr Bassett, on pages 95 and 96 ?
A. Yes, your Honour?
Q. There's reference to asking Norma about a doctor on each occasion?
A. Yes.
Q. Am I right in remembering that's the first time you had asked her for the name of her doctor?
A. I don't know if it was, your Honour.
Q. Did you ask her for the name of a doctor at or about the time she executed the will?
A. That was my thought, your Honour, that that was when it, the subject first arose. And I, I think that it's in the conference notes. But I can't recollect.
Q. When you say the conference notes do you mean the ones where you took the instructions as to what was to happen in the will?
A. Around about that time I thought there was some mention of the doctors at that stage.
Q. These are the conference notes at 46, 47, is that right?
A. I felt that I raised the issue with her at that time as well, your Honour, but it's not in the notes.
Q. So although it's not in the notes, your notes, you had the belief that you did raise that with her at the time of the will?
A. I do believe that.
Q. It wasn't because you had noticed some change or decline by August and September 05?
A. No, I didn't notice a decline in Norma until well after the time of the transfer.
Q. Did you think it odd that when you first asked her on 23 August that she said she didn't have a doctor, or she didn't require one?
A. No, no, because she appeared to me to be a robust, larger than life, strong person.
Q. Albeit one who had to be in full-time care?
A. No. Well, I don't believe she had to be in full-time care. That wasn't the observation that I made when I visited Seaview House. It's not full-time care. It's a low care facility, certainly not high care. It wasn't built for high care. People at high care were shifted off to either the Henry Mailing wing of the hospital, Seymour Cunding (?) [scil. Seymour Cundy] wing of the hospital, the dementia ward, or they were shipped down to Heywood, which was a very good dementia ward 16 miles away.
Q. But why did you understand she was at Seaview House instead of living on her farm at this time?
A. Oh, the farm was quite a distance out, was obviously not walking distance. The Seaview House is on the hospital grounds. It's very close to, obviously, medical assistance. It's close to the shops. It's close to family. A lot of people go into Seaview House who are very able. It's not, it is not an accommodation house of last resort.
Q. No but why did you understand that she went into Seaview House?
A. I would say for her convenience, not because of a physical incapacity or a mental incapacity but because you get, because they get fed, and it's somewhere where there's nursing staff there, in small numbers, 24 hours a day.
76The last answer was not quite correct in the first instance because there is little doubt that Norma went into Seaview House for respite care after the operation on her left knee in October 2004. Although Mr Bassett said in his evidence that he was not aware of the operation on her knee his diary note of a meeting with Tom Carter on 13 October 2004 suggests otherwise. It is not unreasonable to think, however, that he had simply forgotten this and did not really know the initial reason for Norma's going to Seaview House. He was right, of course, in thinking that there was a problem in her living on the farm. He mentioned that it was "not walking distance" which I took to be a reference to the fact that he knew Norma could no longer drive.
77The transfer was executed on a date which cannot be precisely ascertained in September 2005. It cannot have been later than 20 September 2005 because it was forwarded to Harris Leiberman Boyd on that day for stamping and lodgement. Mr Bassett does not recall the conference where it was executed although he said he was certainly there because he had witnessed her signature and also the signature of the Defendant as transferee. Whether both Norma and the Defendant were present at the same time of the execution was not made clear. The Defendant is not able to recall the occasion when the transfer was signed although he acknowledged that it was his signature on the transfer.
78It is somewhat unfortunate, particularly in the light of the 2 diary entries of Mr Bassett where he requested the name of a doctor from Norma, that he did not make any file note concerning the execution nor about Norma's condition as he observed it at the time. He gave this evidence:
Q. As at September 2005 did you have the view that Mrs Carter had the capacity to execute this transfer and make the decision to execute it?
A. I did.
Q. Are you confident that she understood its affect?
A. Yes I am. She had that intention over a long period of time and had maintained that.
Q. And do you think she executed it of her own free will?
A. I thought so.
Q. Was there anything that you observed to cause you to doubt that?
A. No.
Q. If you had what would you have done?
A. I would have slowed the process down a lot and had a think about what I have to do about that situation, and it didn't present itself like that, but I would certainly have taken a different course of action.
Q. If you had thought that she didn't have capacity to execute it would you have witnessed it?
A. I wouldn't have let her sign.
Q. If you had had doubts about her capacity would you have witnessed it?
A. I wouldn't have let her sign. I would have had the matter investigated first.
79The evidence he gives in that regard is evidence from inference only since he cannot recall the occasion. I accept nevertheless that, as a reasonably careful solicitor and one who had frequently dealt with elderly people signing wills and gifts inter vivos , if he had had any doubts about her capacity or free will he would not have let her sign it and would not have witnessed it. The matter would be of minimal concern but for some other matters in the medical records of Seaview House and the medical opinion of a doctor and a psychologist to which I shall come presently.