Factual overview
18 Good to Go holds, and has at all relevant times held, an Australian credit licence under the Act.
19 Good to Go's licence includes a condition headed "Key Person Requirements" which nominates a key person and requires Good to Go to do certain things in the event that the nominated person ceases to be an officer of Good to Go. The condition reads:
If any of the following people cease to be officers of the licensee or to perform duties on behalf of the licensee with respect to its credit business:
(a) KATHRYN GAY CRAWFORD;
the licensee must, within five business days after that event:
(b) notify ASIC in writing that the person ceased to be an officer of the licensee or to perform duties on behalf of the licensee with respect to its credit business, and the date on which this occurred; and
(c) lodge with ASIC an application for variation of this condition that includes the following:
(i) the name and address of each person that the licensee proposes to rely on as a replacement key person;
(ii) the date on which that person commenced, or will commence, duties on behalf of the licensee with respect to its credit business; and
(iii) the educational qualifications and experience of that person; or
(iv) if the licensee is not proposing to rely on any replacement key person, a detailed description of how the licensee will continue to comply with the Act and the conditions of the licence.
20 I note that the condition set out above, rather confusingly, has the word "and" at the end of paragraph (c)(ii) and the word "or" at the end of paragraph (c)(iii). Counsel for ASIC submitted that paragraph (c) provides two alternative courses of action - either taking the steps outlined in sub-paragraphs (i), (ii) and (iii), on the one hand, or taking the step outlined in sub-paragraph (iv), on the other. It would appear from the phrasing of paragraph 14 of the statement of claim that Good to Go adopts the same or a similar construction.
21 In early March 2015, ASIC served on Good to Go a notice to lodge a written statement pursuant to s 49 of the Act, requiring Good to Go to provide information in response to a series of detailed questions about its credit activities. Over the subsequent months, ASIC continued to make enquiries about the credit activities of Good to Go.
22 In late March 2015, Ms Crawford, the nominated person in the condition set out above, resigned from Good to Go. (Ms Crawford did not leave immediately; she left on 1 May 2015.) Good to Go applied in March 2015 to vary the above condition of the licence so as to substitute Mr Jason Bousfield, who was the CEO of Good to Go. In the relevant ASIC form completed by Good to Go, in response to the question "Does the licensee rely on this person to demonstrate that it is competent to engage in credit activities (Responsible manager)?", Good to Go answered "Yes".
23 In May 2015, following an exchange of correspondence whereby further information was sought and provided regarding Mr Bousfield, ASIC said that it would not approve the substitution of Mr Bousfield. ASIC wrote to Good to Go in May 2015 in the following terms:
As you are aware, Good To Go, as a credit licensee, is responsible for ensuring that it maintains the organisational competence under s 47(1)(f) of the National Consumer Credit Protection Act 2009. This includes the responsibility of the licensee in making its own arrangements, to ensure that the licensee demonstrates adequate organisational competence in the regulated activities under its licence, is provided efficiently, honestly, and fairly.
Should Good To Go be unable to identify a suitable person to undertake the role of responsible manager it should consider applying to ASIC to suspend its credit licence.
24 In June 2015, Good to Go put forward the names of two other people (Ms Alison Campbell and Ms Lisa Bettencourt) seeking to have one or both of them substituted in the condition. Good to Go's correspondence picked up the language of the Regulatory Guides, describing Ms Campbell and Ms Bettencourt as the two people Good to Go put forward as "responsible managers".
25 In July 2015, following the exchange of further correspondence, ASIC said that it was not prepared to approve the substitution of either Mr Bousfield or Ms Campbell and sought further information regarding Ms Bettencourt. It is helpful for the discussion that follows to set out the relevant parts of ASIC's email of 17 July 2015:
As you are aware your client, Good to Go Loans Pty Ltd (Good to Go) has been without a responsible manager since 1 May 2015. Further, Good to Go has provided no information to ASIC as to what systems it has in place to ensure ongoing compliance with the laws, outside providing further individuals to be considered as a responsible manager, being Jason Bousefield (sic), Alison Campbell and Lisa Bettencourt.
ASIC guidance in REG206 Credit Licensing: Competence and training states at paragraph 206.8 that an Australian Credit Licensee's responsible managers must have (as well as relevant qualifications) as a minimum, at least two years problem-free experience.
ASIC has noted systemic concerns with Good to Go's compliance with the National Consumer Credit Protection Act 2009 (National Credit Act) including the small amount lending laws. Your client was advised of these concerns in a meeting on 14 May 2015. Accordingly, ASIC does not view working with Good to Go Loans as problem free and ASIC is unable to approve a Responsible Manager whose experience is derived from being involved with and/or an employee of Good to Go.
As such Jason Bousefield (sic) (as advised on 26 May 2015) and Alison Campbell can not be approved.
…
In order for us to adequately assess Ms Bettencourt's competencies, can you please provide further information to clarify what position/s Ms Bettencourt has held during her employment, the period of time she was in each position and the relevant duties aligned to each position including whether those duties were on behalf of Web Moneyline or any other entity.
26 As matters presently stand, although there has been further correspondence regarding Ms Bettencourt, ASIC has not accepted or rejected the substitution of Ms Bettencourt in the condition.
27 It should be noted that the fact that ASIC has not agreed to the substitution of any of the three people put forward by Good to Go does not, in and of itself, mean that Good to Go is in breach of its licence. The condition set out above requires Good to Go to do certain things in the event that Ms Crawford ceases to be an officer (such as applying for variation of the condition to substitute another person) and it is common ground that Good to Go has lodged with ASIC an application so to vary the condition.
28 In late July 2015, ASIC wrote to Good to Go to the effect that it had serious concerns with the company's compliance with the Act, including the use of a particular type of credit contract. The letter also identified, as a further concern, that the company had been without a responsible manager since 1 May 2015. The letter also stated that the company had not provided information to ASIC as to the systems it has in place to ensure ongoing compliance with the laws and its internal policies, other than providing the names of further individuals to be considered as a responsible manager.
29 In August 2015, ASIC wrote to Good to Go stating that it was not satisfied with how Good to Go had sought to address ASIC's concerns relating to non-compliance with the laws and ASIC continued to hold concerns as to the company's current and future compliance with the law due to the lack of an appropriate responsible manager. ASIC stated that it was now pursuing administrative action to address its concerns, and Good to Go would receive notification from a delegate in due course. I was told by counsel for ASIC that the referral to the delegate does not necessarily mean that ASIC will seek suspension or cancellation of Good to Go's licence. It is for the delegate to decide whether or not to seek suspension or cancellation. As things presently stand, the delegate has not yet made that decision. If he or she decides to seek suspension or cancellation, a hearing before ASIC is provided for under s 55 of the Act, as referred to above.
30 On 15 September 2015, this proceeding was commenced.
31 The position at present can be summarised as follows:
(a) the key person nominated in the condition in Good to Go's licence has ceased to be an officer of the company;
(b) in accordance with the licence condition set out above, Good to Go has applied to ASIC for variation of the condition to substitute another person;
(c) Good to Go has put forward the names of three people as substitutes;
(d) ASIC has rejected two of the three people put forward by Good to Go and has not decided on the third;
(e) ASIC has expressed concerns about whether Good to Go is complying with its obligations under the Act, and has referred the matter to a delegate, but the delegate has not yet made a decision whether or not to seek suspension or cancellation of Good to Go's licence;
(f) if ASIC's delegate does decide to seek suspension or cancellation, there would be the opportunity for a hearing before ASIC under s 55 of the Act;
(g) Good to Go has a current Australian credit licence, and the fact that ASIC has not agreed to the substitution of any of the three people put forward by Good to Go does not, in and of itself, mean that Good to Go is in breach of its licence.