The defendant pleaded guilty to the charge.
4 The circumstances giving rise to the charge are set out in an agreed statement, which provided the following relevant facts:
1 At all material times the defendant carried out banking operations at a branch located at 108B Boundary Road, Peakhurst in the State of New South Wales ("ANZ Peakhurst").
2 At all material times the defendant employed a number of persons, including Gail Taylor, Cheryl Collins, Lila Belcheff, Abby Raabi (nee Kassir) and Narelle Belefonte to undertake banking duties on its behalf at its branch at ANZ Peakhurst.
3 On 2 August 2002, three unarmed offenders entered ANZ Peakhurst. Upon the offenders' entry, AJBs installed at the telling counter were activated by staff. One offender jumped the sales desk, which was not protected by anti-jump barriers, ("AJBs"), and forced a staff member to open the door between the public area and the staff only area of the branch. The sales consultant was then forced to open the door leading to the telling enclosure where the offenders took $13,970 in cash from the open drop boxes.
4 On 4 November 2002, two offenders entered ANZ Peakhurst. One of the offenders jumped the sales counter and, using a screw-driver, forced a staff member to grant access to the telling enclosure. Once in the telling enclosure, one offender entered the vault and used two sets of keys to access cash in dual locked cabinets. While this was happening, the other offender took money from the open drop boxes in the telling area. The offenders then fled taking $26,900 in cash.
5 On 2 December 2002. FSU Industrial Health and Safety Officer, Gregg Frost wrote to ANZ specifically raising the lack of barrier protection at ANZ Peakhurst. No response was sent to this letter until 29 April 2003.
6 In or around January 2003, Neil Grant, on behalf of ANZ, engaged Kirsten Currie, of Kirsten Currie Pty Limited, Architects, to consult the Bank in relation to security improvements at ANZ Peakhurst.
7 On 25 February 2003, Kirsten Currie inspected the premises at ANZ Peakhurst. She reported her findings in an email of the same day to Neil Grant, ANZ NSW Property Relationship Manager. In the email she recommended the following security improvements to be made:
(a) AJBs be installed at the three sales counters.
(b) Replace the existing sliding door separating the area behind the sales counter from the manager's office with a solid core door fitted with a viewing panel and an electric mortise lock.
(c) Replace the existing door separating the public space to the staff only with a solid core door fitted with an electric mortise lock. Repair the electric lock on the existing security door granting access to the telling enclosure.
8 On 7 March 2003, Kirsten Currie produced a schedule of work for the security upgrade at ANZ Peakhurst. The security schedule outlined the following improvements:
(a) remove the existing sliding door between the area behind the sales counter and the manager's office;
(b) remove the existing door between the public space to the staff only area;
(c) remove Venetian blinds in manager's office;
(d) supply and install AJBs to ANZ requirements to full length of existing sales counter;
(e) supply and install two new 40 mm solid core doors with electric mortise locks, adjustable door closers and viewing windows;
(f) supply and install up to two new door frames;
(g) relocate the existing tube lighting forward of the sales counters to avoid AJBs; and
(h) install vinyl film to the windows of the manager's office.
9 On 21 March 2003 three offenders held up ANZ Peakhurst with a baton. Two of the offenders held the guard who was positioned at ANZ Peakhurst since 5 November 2002 hostage. The "Other" offender jumped the sales desk and attempted to force a staff member to open the security door leading to the area behind the telling counter. The staff member was unable to open the door due to the activation of an electronic locking mechanism. The offenders became agitated and fled the branch. The AJB's noted in the proposed work improvement were installed on 28 March 2003.
10 On 29 March 2003, King Building Services completed the security improvements recommended in the schedule of improvements prepared by Kirsten Currie.
11 Although these improvements included the installation of AJBs over the sales desk, they did not include the installation of adequately designed security doors capable of preventing access from the public area to the staff area behind the sales desk.
12 On 28 April 2003 the two guards which had been stationed at the Peakhurst branch since the robbery of 21 March 2003, were removed without any prior notice to the staff of the branch.
13 On 29 April 2003 three offenders entered the ANZ Peakhurst. The offenders gained access to the area behind the sales desk by kicking in a door providing access from the public area to behind the sales desk. The offenders then used a sledge hammer to gain entry to the teller area and stole $6,000.00 to $8,000.00 in cash.
14 As a result of the defendant's failures Gail Taylor, Cheryl Collins, Lila Belcheff, Abby Rababi (nee Kassir) and Narelle Belefonte were placed at risk of injury.
5 Mr S M Whybrow of counsel for the prosecutor tendered two letters from the Finance Sector Union to the defendant dated 16 October and 2 December 2002 respectively. The first letter expressed concern in relation to "front of house staff working within the Bank's retail workplaces". The letter stated:
[T]he Union has great concerns about the working environment this was creating and that our members may be placed in positions were (sic) they might be exposed to abusive, aggressive and possibly violent customers or other members of the public. Significantly, these members may be placed in positions were (sic) they are fully exposed to the actions of criminals and most concerning that they may be used by these criminals to assist in perpetrating the robbery as a hostage or similar.
6 The second letter followed a visit by the Union's Health and Safety Officer, Mr Gregg Frost, to the Peakhurst Branch of the defendant in November 2002 following the robbery incidents referred to in the agreed statement of facts in August and November 2002. The letter expressed concern at the security arrangements at the Branch and the defendant's failure to respond to earlier correspondence inquiring as to the measures to be taken by the defendant to improve security. The letter sought further information from the defendant relating to occupational health and safety issues at Peakhurst.
7 For the defendant two affidavits were read. The first was that of Louis Arthur Hawke, the Head of Retail Banking for New South Wales and the Australian Capital Territory. In that role Mr Hawke is responsible for branch security. Mr Hawke provided extensive information regarding the defendant's program implemented in 2004 to improve safety and security throughout its branches, which was established to allow for a "more rapid identification and implementation of actions and controls necessary to address known and emerging security issues whilst at the same time ensuring improved training, consultation and documentation around management of risk."
8 It is unnecessary, and perhaps inappropriate, given that the defendant's improvement program go to security issues, to traverse the details of Mr Hawke's evidence except to say the Court accepts the program has introduced new systems and procedures that represent a significant improvement over those applying at the time of the offence. Defects or flaws in the security systems of the defendant that have implications for the health safety and welfare of employees will be capable of being identified and remedied in a much shorter and more acceptable timeframe than was the case with the offence. An important obligation on the defendant will be to ensure its new approach to security and health and safety of employees is maintained.
9 The other affidavit was that of Kenneth Fredrick Parry, Head of Operations, Personal Banking Australia. In that role Mr Parry participated in the general supervision of the occupational health and safety and security auditing of ANZ branches for the purpose of establishing compliance and conformity across Australia and New Zealand in relation to the defendant's occupational health and safety management system. In his affidavit Mr Parry described the general branch safety and security measures in place within the defendant's operation between 2001 and 2003 including a program to introduce and upgrade anti-jump barriers, carry out audits of safety risks, construct a comprehensive database to better manage the system for identifying and prioritising security deficiencies in branches and steps to be taken to address those deficiencies, and the trialling of closed circuit television.
10 Mr Parry also described short-term interim measures implemented between October 2003 and April 2004 to improve security and health and safety in New South Wales Branches. These included the installation of 'pop-up" screens in all branches; internal grille replacement at some 55 sites; reducing the risks at high risk ATMs; installation of closed circuit television at selected sites; installation of guards at selected sites; and, installation of a system of roving guards. Mr Parry explained that from June 2004 Mr Hawke assumed direct responsibility for branch safety and security in New South Wales.
Consideration
11 It was held in Regina v Way [2004] NSWCCA 131 at [121] that the Court should exercise its sentencing discretion in accordance with established sentencing practice and by reference to the matters identified in ss 3A (purposes of sentencing), 21A (Aggravating, mitigating and other factors in sentencing), 22 (Guilty plea to be taken into account), 22A (Power to reduce penalties for pre-trial disclosure) and 23 (Power to reduce penalties for assistance provided to law enforcement authorities) of the Crimes (Sentencing Procedure) Act 1999.