Background facts
7 The following summary of the background facts is substantially based on the reasons for judgment of the primary judge (the Reasons). I have also drawn on certain documents in the Appeal Book (AB) to which I was taken during the course of the hearing of the appeal.
8 At the hearing of the appeal, Ms Ganesh applied for the Court to receive further evidence on appeal. Specifically, Ms Ganesh applied for the Court to receive five affidavits that were not before the primary judge. I deal with Ms Ganesh's application for the Court to receive these affidavits later in these reasons. At this stage, in setting out the background facts, I have not drawn on this material.
9 To assist the parties' consideration of these reasons, I have included references in the following paragraphs to the Reasons or to the Appeal Book to indicate the source of the relevant fact. I note that the Appeal Book was filed in electronic form without pagination on each page. The references are therefore to the page of the PDF document that constitutes the Appeal Book.
10 In 2011, Ms Ganesh and her husband, Mr Ganesh Radhakrishnan (Mr Radhakrishnan), were investors in residential real estate using largely borrowed funds (Reasons, paragraph 6).
11 Mr Dobrowolski is a retired mortgage broker who was retained by Ms Ganesh to raise funds to complete the purchase of a property in Alfredton, a suburb of Ballarat (the Property). In August 2010, Ms Ganesh entered into a contract to purchase the Property for $550,000 (Reasons, paragraph 7).
12 In January 2011 a rescission notice was served by the vendors of the Property and Ms Ganesh retained Mr Dobrowolski to secure finance to complete the purchase. Funds were raised through a loan in the sum of $440,000 from AMP Ltd (AMP), but there remained a shortfall of funds necessary to complete the purchase (Reasons, paragraph 8).
13 In anticipation of the settlement (which took place on 12 April 2011), Mr Dobrowolski provided the sum of $85,000 to enable completion of the purchase to take place (Reasons, paragraph 9).
14 There is an issue between the parties as to the circumstances in which Mr Dobrowolski advanced that sum of money. According to Mr Dobrowolski, there was a conversation between him and Ms Ganesh in which he offered to lend her the money and she accepted his offer. Mr Dobrowolski says that the conversation took place on the same day that he drew a cheque for the amount (see the partial transcript of the hearing in the Magistrates' Court at AB 117-118). This places the timing of the conversation on or about 8 April 2011. According to Ms Ganesh, no such conversation took place and she was not aware on the date of settlement that the source of these funds was Mr Dobrowolski (see Ms Ganesh's affidavit dated 15 November 2019 at AB 69-70).
15 On 16 June 2011, Mr Dobrowolski sent an email to Ms Ganesh (AB 121), which stated in part:
I want to discuss the issue of the $85,000. At the last minute, the investor pulled out of giving you the money because she felt that you were too high a risk and had no possible means of paying her back. She felt that she would lose all her money because there had not been time to organise a second mortgage between her and your bank on one of the other properties. So she said NO.
So I decided that I would advance you the money to help you out. You had been stressed out enough. I borrowed the money quickly and sent a cheque to Ballarat to meet settlement. I did this on the basis that I would be able to refinance other properties with enough equity to pay me out. This of course depended on you being able to supply tax returns and Assessment Notices which showed you could service the debt. I assured my wife that you and Ganesh [i.e. Mr Radhakrishnan] - whatever else was happening in your lives - had a commitment to your children and to repaying the debt as soon as we could refinance again.
My wife now believes that we have an $85,000 debt which we will have to pay back because of my trust in you and Ganesh. She knows that no-one - not even your family would have done this for you.
So, it is now your turn to assure and help me, so that I can say to my wife - see my trust and faith - is being rewarded. This is the plan for us to complete the transaction with Ana.
I wanted you to know the real situation so that we can start the process as soon as possible. This may involve us meeting in the next few days to see what is required. One of the things we need to discuss is how I protect my interests since there is no record of me having lent you any money and no agreement in place, should you not be in a position to refinance at all.
(Bold emphasis added.)
16 On the same day, Ms Ganesh sent an email to Mr Dobrowolski (AB 123-124), which stated in part:
It has been very sad reading your email and I am extremely grateful to you and I have no words to describe my feelings at this tremendous sacrifice.
Rest be assured that as soon as we are able to I shall be increasing my limits on GSquare with NAB and to pay youn back the amount of $85K plus will be the very first thing I shall ever do.
Please do not worry at all about that. As with the vendor of Sturt St who also like yourself and your wife have been very patient with this whole deal, my word to my vendor mearnt everything more than life and the same with your help.
As your company's adage, you have made my dream come true and it has been all your great hardwork.
I pray that you recover completely and please reassure your wife not to worry at all as I shall today endeavour to pay more not less than what you have sacrificed. Do not worry at all.
(Errors in original.)
17 On 28 October 2013, Mr Dobrowolski commenced a proceeding against Ms Ganesh in the Magistrates' Court of Victoria seeking to recover the $85,000 plus interest. However, this proceeding was later struck out and can be put to one side for present purposes (Reasons, paragraphs 11, 15).
18 In or about 2014, Mr Radhakrishnan, on behalf of Ms Ganesh, made a complaint to the Credit Ombudsman Service Ltd (also referred to as COSL) regarding Mr Dobrowolski's conduct. In or about November 2014, the Credit Ombudsman Service Ltd was renamed the Credit and Investments Ombudsman Ltd (CIO). The CIO was an external dispute resolution scheme. (I note that it is no longer in existence, having been replaced by the Australian Financial Complaints Authority in November 2018).
19 On or about 26 April 2016, the CIO sent a letter to Ms Ganesh and Mr Dobrowolski outlining its preliminary findings in relation to the complaint (AB 135-149). (Although dated 26 April 2015, it is common ground that the correct date of the letter is 26 April 2016.) I will refer to the letter in some detail as it is relevant to issues raised in the appeal. In the letter, Ms Ganesh was referred to as the "consumer" and Mr Dobrowolski was referred to as the "FSP" (the financial services provider). The summary at the beginning of the letter was as follows:
2. We find that, based on the information available in this file:
(a) the consumer was not aware that the FSP would contribute the shortfall amount, however is still obliged to repay this amount to the FSP, and
(b) the FSP did not comply with his responsible lending obligations, and assisted the consumer to enter into an inappropriate credit contract.
3. In order for us to continue with our investigation of the complaint, we require further information from the consumer.
20 The CIO outlined the background to the complaint at paragraphs 4-14 of the letter. The CIO then outlined Ms Ganesh's claims and Mr Dobrowolski's response:
Consumer's claims
15. The consumer says that:
(a) she was not aware that the FSP would be supplying the shortfall amount from his own funds. The consumer therefore does not consider that she should repay it, and
(b) the AMP loan was inappropriate to her needs, as she could not afford to repay the loan.
16. To resolve her complaint, the consumer wants compensation for any financial loss she has suffered as a result of the FSP's conduct.
FSP's response
17. The FSP denies the consumer's claims, and says that:
(a) after the private investor declined to give the consumer a loan, the FSP offered to provide the loan instead, to enable the consumer to proceed to settlement. The FSP says that the consumer accepted this offer, and the terms of the loan were verbally agreed to, and
(b) he was confident was the Sturt St property could be purchased, based on the information provided by the consumer and Mr Radhakrishnan.
(Errors in original; footnotes omitted.)
21 The CIO considered whether Ms Ganesh had been aware that Mr Dobrowolski would contribute the shortfall amount (i.e. the $85,000) at paragraphs 21-37. After setting out the information that had been provided to the CIO (which included Mr Dobrowolski's email of 16 June 2011), the CIO stated that it considered the available information to support Ms Ganesh's version of events (at paragraph 32). The CIO stated that it therefore accepted that Ms Ganesh had not been aware that Mr Dobrowolski had lent the shortfall amount to her. However, it found that she had been aware that: (a) funds totalling $85,000 were going to be supplied to ensure that settlement would be completed; and (b) she would be obliged to repay those funds (paragraph 33). The CIO stated that it did not consider that Mr Dobrowolski was entitled to charge interest on the shortfall amount. This was because there was no information to show that: (a) Mr Dobrowolski ever offered to lend Ms Ganesh the shortfall amount; or (b) Ms Ganesh accepted Mr Dobrowolski's offer, or any of the terms outlined in certain (unsigned) loan deeds. The loan amount was therefore limited to $85,000, the CIO stated (paragraph 35). The CIO concluded this section of the letter:
36. In view of the above, we find that the consumer:
(a) was not aware that the FSP was the source of the loan funds of $85,000, but
(b) received the benefit of those funds, and is therefore obliged to repay it.
37. We consider that the consumer is obliged to repay the FSP the amount of $85,000, and we cannot consider this claim any further.
(Footnote omitted.)
22 The CIO then considered whether Mr Dobrowolski had assisted Ms Ganesh to obtain an inappropriate loan. This related to the loan from AMP to Ms Ganesh in the sum of $440,000. In connection with this issue, the CIO considered provisions of the National Consumer Credit Protection Act 2009 (Cth) (the NCCP Act). In particular, the CIO considered provisions of Ch 3 of that Act, which imposed certain obligations relating to responsible lending conduct on licensees, that is, holders of an Australian credit licence. Mr Dobrowolski was the holder of an Australian credit licence at all material times. The CIO focussed on the provisions of Pt 3-1 of the NCCP Act. That Part was headed "Licensees that provide credit assistance in relation to credit contracts". The CIO noted that, as part of their obligations, credit assistance providers (such as Mr Dobrowolski) were required to: (a) make inquiries of the prospective consumer; (b) take steps to verify information provided by the consumer; and (c) make an assessment of the unsuitability of a proposed credit contract for the consumer (paragraph 41).
23 The CIO considered whether Mr Dobrowolski had made reasonable inquiries about Ms Ganesh's and Mr Radhakrishnan's financial situation at paragraphs 46-52, concluding that it appeared that he had made reasonable inquiries, in compliance with s 117(1)(b) of the NCCP Act.
24 The CIO considered whether Mr Dobrowolski had taken reasonable steps to verify Ms Ganesh's and Mr Radhakrishnan's financial situation at paragraphs 53-68, concluding that the CIO did not consider that Mr Dobrowolski had taken reasonable steps to verify Ms Ganesh's and Mr Radhakrishnan's financial situation, and that such conduct was in breach of s 117(1)(c) of the NCCP Act.
25 The CIO considered whether the loan from AMP to Ms Ganesh was unsuitable at paragraphs 69-85, concluding that Mr Dobrowolski had not carried out a complete preliminary assessment of unsuitability and that, as a result, he had recommended an unsuitable credit contract to Ms Ganesh, in contravention of s 123 of the NCCP Act. Further, the CIO considered that Mr Dobrowolski had recommended that Ms Ganesh remain in an unsuitable credit contract, in contravention of s 124 of the NCCP Act.
26 The CIO considered what loss Ms Ganesh had suffered as a result of Mr Dobrowolski's conduct at paragraphs 86-89. The CIO stated that, at that stage, it had no information from Ms Ganesh that would enable it to determine the loss incurred by Ms Ganesh and Mr Radhakrishnan (paragraph 89). The CIO concluded by stating, at paragraph 91, that if Ms Ganesh wanted the CIO to assess loss, it required certain information (as there set out) to be provided by 10 May 2016. No material was provided to the CIO by Ms Ganesh (Reasons, paragraph 14).
27 On 5 April 2017, Mr Dobrowolski commenced a second proceeding in the Magistrates' Court of Victoria against Ms Ganesh seeking to recover the $85,000 plus interest (Reasons, paragraph 16). A copy of the Complaint is included in the materials before the Court (AB 150-155). Mr Dobrowolski's claim was primarily based on breach of contract, but also relied on a claim of "money had and received".
28 Ms Ganesh filed a defence to the claim by which she denied the existence of any loan agreement and said she did not know Mr Dobrowolski had made the advance until after the purchase of the property had been completed. The defence also stated that she had made payments of approximately $3,000 to Mr Dobrowolski out of "kindness and sympathy". She also made allegations that Mr Dobrowolski had breached the NCCP Act by assisting her to obtain an unsuitable loan (Reasons, paragraph 16).
29 On 16 July 2018, the hearing of the Magistrates' Court proceeding took place. Ms Ganesh did not appear at the hearing. The matter proceeded in the absence of Ms Ganesh, with Mr Dobrowolski having to prove his claims by giving evidence and tendering documents (Reasons, paragraph 17).
30 The materials before the primary judge included a partial transcript of the hearing in the Magistrates' Court (AB 114-119). The letter "F" in the transcript stands for "Featherbys", the firm that was representing Mr Dobrowolski. However, the statements prefaced by "F -" were in fact spoken by Mr Champion, counsel for Mr Dobrowolski.
31 The partial transcript indicates (at AB 117-118) that Mr Champion disclosed to the Magistrate that the CIO had made findings that were adverse to Mr Dobrowolski in its preliminary review. Mr Dobrowolski gave evidence before the Magistrate that he had a conversation with Ms Ganesh about lending her the funds. He said that he did not recall having mentioned interest. He said that the conversation took place on the same day he drew the cheque (which was 8 April 2011). He said that Ms Ganesh proposed that the money be paid back in three months. Mr Dobrowolski identified on his bank account statement the relevant debit from his account. He said that he had been repaid approximately $1,700, but not the balance of the $85,000.
32 The partial transcript indicates that Mr Dobrowolski did not seek interest pursuant to a loan agreement, but only statutory interest from April 2016, the time when the CIO issued its preliminary findings (which included that Ms Ganesh was obliged to repay the $85,000). As this amount of interest took Mr Dobrowolski over the jurisdictional limit of the Magistrates' Court, not all of the interest calculated on that basis was sought.
33 At the conclusion of the hearing, the Magistrate made orders that Ms Ganesh pay Mr Dobrowolski the following amounts (AB 308):
(a) an amount of $83,275 in respect of the claim;
(b) interest of $16,825; and
(c) costs of $14,670.80.
34 On 13 August 2018, Ms Ganesh made an application for rehearing on the basis that the trial was conducted in her absence. The application was dismissed on 5 November 2018 after Ms Ganesh failed to appear at the hearing of the application (Reasons, paragraph 18).
35 Ms Ganesh did not appeal the orders of the Magistrates' Court made on 16 July 2018 or 5 November 2018 (Reasons, paragraph 19).
36 On 18 December 2018, Mr Dobrowolski issued a bankruptcy notice. This was served on Ms Ganesh on 20 December 2018. Although the bankruptcy notice was also served by email on 19 December 2018, Mr Dobrowolski relies on the postal service of the bankruptcy notice and pleads 20 December 2018 as the date of service, stating that an act of bankruptcy was committed on 10 January 2019 (Reasons, paragraph 20).
37 On 9 January 2019, Ms Ganesh commenced a proceeding in the Supreme Court of Victoria against Mr Dobrowolski. That proceeding raised claims that Mr Dobrowolski had breached provisions of the NCCP Act and the Financial Services Industry Code of Practice by assisting her to obtain an unsuitable loan (Reasons, paragraph 21).
38 On 11 September 2019, the Supreme Court proceeding was summarily dismissed: Ganesh v Dobrowolski [2019] VSC 577 (Daly AsJ). At [56], her Honour stated:
In my view, this proceeding is an abuse of process, at least insofar as it concerns the claims brought by Ms Ganesh. The matters raised by Ms Ganesh in the statement of claim, insofar as they concern the character of the advance, and the losses said to have been suffered by her as a result of the defendant's alleged breach of duty were raised in her defence in the Magistrates' Court proceeding, and could have been and should have been prosecuted in the Magistrates' Court proceeding. Ms Ganesh's claims traverse the same factual matters as those contained in her defence in the Magistrates' Court proceeding. She chose not to attend the trial of the Magistrates' Court proceeding, or her application for a rehearing. She could have brought a counterclaim seeking relief in relation to the allegations made by her in her defence, but chose not to do so. She could have appealed the decision in the Magistrates' Court proceeding on a question of law, but chose not to do so.
39 Her Honour noted at [59] that Ms Ganesh's contentions in her defence in the Magistrates' Court proceeding exceeded the monetary jurisdiction of the Magistrates' Court, but noted that Ms Ganesh could have transferred any counterclaim to an appropriate Court.
40 Her Honour found, at [59], that Ms Ganesh had not provided any medical evidence to support claims that she was unable to attend Court. Her Honour also stated:
I appreciate that she has the care of a disabled son to attend to, and her family has faced financial turbulence in recent years, but I note that these difficulties have not prevented her from pursuing further education, pursuing investment opportunities, dealing with COSL, and bringing her claims in this proceeding.
41 On 1 October 2019, Ms Ganesh filed a notice of appeal against the orders of Daly AsJ. Ms Ganesh seeks to set aside those orders. Alternatively, she seeks leave to appeal out of time from the Magistrates' Court orders of 16 July 2018 (Reasons, paragraph 24). The material before this Court does not make clear the current status of that proceeding.