Background facts
7 The applicant is an international company currently incorporated in New Zealand, and registered in Australia as a foreign company. At all material times Mr David Reid was the sole director and local agent of the applicant.
8 The applicant developed and owns a business system for the supply, design and construction of houses ("the Business"). It is the registered owner of trade marks numbers 1026582 "David Reid Homes Raising the Standard" and 1026671 "David Reid Homes", which are used in connection with its business.
9 On 1 April 2004 the applicant and David Reid Homes entered into a Master Franchise Agreement ("the Agreement") pursuant to which the applicant granted David Reid Homes the right to operate the Business in Australia. Clause 8.1 of the Agreement provides:
The Master Franchisee shall at all times during the Term strictly comply with the Business System, the Image and the Manual and will carry on the Master Franchised Business in accordance with the Master Franchisee Standards.
10 In the Agreement, David Reid Homes was defined (in Schedule 1) as the "Master Franchisee", and the business carried on by David Reid Homes in accordance with the Agreement was defined (in clause 1.1) as the "Master Franchised Business".
11 Further key provisions of the Agreement for the purpose of this proceeding are clauses 9, 20, 21, 22, 27 and 28. Materially, they provide as follows:
9. Master Franchisee's General Duties and Obligations
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9.2 Use of the Business System
(a) The Master Franchisees shall use the Business System solely in the conduct of its activities pursuant to this Agreement.
(b) the Master Franchisee acknowledges that the Master Franchisor is the owner of the Business System and that the Master Franchisee's right to use the Business System is derived from this Agreement.
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9.5 Unauthorised Representation
The Master Franchisee shall not make and the Master Franchisee shall procure that no member of the Master Franchisee's staff makes any representations, statements or warranties about or concerning the Business System, the Network, the Products or Services other than those that are expressly permitted by this Agreement.
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9.7 Computer System
At the commencement of the Master Franchise, and thereafter if reasonably required by Master Franchisor, the Master Franchisee shall, at the expense of the Master Franchisee:
(a) install and operate in the conduct of the Master Franchised Business a computer system approved by the Master Franchisor; and
(b) ensure that there is a communication link (approved by Master Franchisor) between the Master Franchisee and the Master Franchisor.
20. Confidential Information
20.1 Confidential Information
(a) Each party shall hold the Confidential Information of the other party in strict confidence and shall not disclose any of the Confidential Information of the other party to any person, except in accordance with clause 20.2 or, in any other case, on receiving the prior written consent of the other party.
(b) Each party shall not make any use of the Confidential Information of the other party or any part of it except for the Permitted Purpose and, in any event, shall not make any use of the Confidential Information of the other party or any part of it to the competitive disadvantage or detriment of the other party.
(c) Each party shall not without the prior written consent of the other party copy or duplicate the Confidential Information of the other party or any part of it except for the Permitted Purpose or otherwise in accordance with this Agreement.
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20.2 Permitted disclosure
Each party may disclose the Confidential Information of the other party to its Permitted Third Parties if:
(a) the disclosure is necessary solely for the Permitted Purpose; and
(b) each party discloses to its Permitted Third parties that party's confidentiality obligations under this Agreement and its Permitted Third Parties agree to keep the Confidential Information disclosed to them confidential.
20.3 Return and destruction of information
Subject to this Agreement, each party shall, immediately on termination of this agreement or on demand by the other party:
(a) return to the other party all documents, reports, notes, memoranda, computer media and other material which record, contain or relate in any way to the Confidential Information of the other party (including all copies of them) and which were provided to or obtained by the party or prepared or made by or for or on behalf of the party as a result of or in connection with the Permitted Purpose;
(b) delete entirely and permanently all of the Confidential Information of the other party from every computer disk or electronic storage facility of any type owned or used by the party or its Permitted Third Parties; and
(c) notwithstanding any other provision of this Agreement, cease to make use of the Confidential Information of the master Franchisor or any part of it (other than for the Permitted Purpose),
and shall confirm in writing promptly when it has complied with these obligations.
20.4 Survival after Termination
The obligations and restrictions imposed under this clause continue after the termination of this Agreement.
21. Intellectual Property
21.1 Ownership
The parties acknowledge that the Master Franchisor is the owner of the Intellectual Property, the Image and the Business System.
21.2 Use of Intellectual Property by Master Franchisee
The Master Franchisee shall use the Intellectual Property in relation to the Business System and the Network and only in a manner prescribed by the Master Franchisor from time to time.
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22. Use of Trade Marks
22.1 Rights in Trade Marks
(a) The Master Franchisee acknowledges that the Master Franchisor owns all rights in the Trade Marks and has authorised the use of the Trade Marks by the Master Franchisee.
(b) The Master Franchisor consents to the Master Franchisee granting to the Sub-Franchisees and Franchisees a right to use the Trade marks in accordance with the terms of the Sub-Franchise Agreement and Franchise Agreement.
(c) Any and all goodwill which accrues from the use of the Trade Marks by the Master Franchisee shall accrue for the benefit of the Master Franchisor.
(d) The Master Franchisee shall not:
(i) breach, or encourage any breach of, the Master Franchisor's rights in the Trade Marks;
(ii) challenge the Master Franchisor's rights in, or ownership of the Trade Marks; or
(iii) use the Trade Marks for purposes outside the scope of this Agreement.
22.2 Master Franchisee's Obligations
The Master Franchisee shall use the Trade Marks in accordance with the terms and conditions of this Agreement and shall comply with all reasonable directions issued by the Master Franchisor from time to time regarding the manner of use of the Trade Marks.
22.3 Infringement of Trade Mark
(a) The Master Franchisor, Master Franchisee, Sub-Franchisee and Franchisee shall immediately give written notice to the other of any infringement or threatened infringement of the Trade Marks which may come to either party's knowledge.
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27. Default and Termination
27.1 Immediate termination by the Master Franchisor
The Master Franchisor may terminate this Agreement and the Master Franchise immediately by giving written notice to the Master Franchisee upon the occurrence of any of the following:
(a) fraudulent conduct by the Master Franchisee in connection with the Master Franchised Business including, without limitation:
(i) a wilful and material falsification or error by the Master Franchisee of any report, statement or other written data furnished to the Master Franchisor; or
(ii) a wilful deception of customers of the Master Franchisee or any Sub-Franchisees or Franchisees in connection with the operation of the Master Franchised Business;
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(f) the Master Franchisee voluntarily abandoning the Master Franchised Business; or
(g) the Master Franchisee agreeing to terminate this Agreement.
27.2 Breach - 21 days Notice by the Master Franchisor
If the Master Franchisee:
(a) fails to make any payment of money due to the Master Franchisor under this Agreement;
(b) fails to submit when due any of the reports required under this Agreement; or
(c) breaches its obligations under clauses 20 and 29 (including, but not limited to, the obligations not to disclose the Master Franchisor's Confidential Information and other information and not to conduct another similar or identical business); and
such breach is not remedied within 21 days after the Master Franchisor serves a written notice on the Master Franchisee containing the following:
(d) notice of such breach to the Master Franchisee;
(e) advice of the action required to be taken by the Master Franchisee to remedy the breach (if the breach is capable of remedy); and
(f) notice of the Master Franchisor's intention to terminate the Agreement unless the breach is remedied within 21 days of the date of such notice,
the Master Franchisor may terminate this Agreement and the Master Franchised Business by giving written notice of such termination to the Master Franchisee immediately upon the expiration of such period of 21 days.
27.3 Breach - 30 days notice by the Master Franchisor
If the Master Franchisee commits a breach of this Agreement other than a breach referred to in clause 27.2, and such breach is not remedied within 30 days after the Master Franchisor serves a written notice on the Master Franchisee containing the following:
(a) notice of such breach to the Master Franchisee;
(b) advice of the action required to be taken by the Master Franchisee to remedy the breach (if the breach is capable of remedy); and
(c) notice of the Master Franchisor's intention to terminate the Agreement unless the breach is remedied within 30 days of the date of such notice,
the Master Franchisor may terminate this Agreement and the Master Franchised Business by giving written notice of such termination to the Master Franchisee immediately upon the expiration of such period of 30 days.
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28. Consequences of Termination
28.1 Cease to Operate the Master Franchised Business
(a) Immediately upon termination of this Agreement the Master Franchisee shall cease to operate the Master Franchised Business and to use the Intellectual Property, the Patents, the Designs and the Trade Marks.
(b) After termination the Master Franchisee shall not directly or indirectly represent to the public or hold itself out as a Master Franchisee or as being in any way associated with or related in any way to the Master Franchisor.
(c) The Master Franchisee shall upon termination immediately cease to participate in the Network and cease to use the Business System and shall immediately take such action and make such modifications or alterations to the Master Franchised Business as directed by the Master Franchisor.
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28.3 Return of Manuals and Confidential Information
On the termination of this Agreement the Master Franchisee shall return to the Master Franchisor all copies of the Manuals, any customer listings or other Confidential Information and all stationery or other materials.
12 "Confidential Information" is defined in clause 1.1 of the Agreement to mean:
(a) all trade secrets, financial, accounting, marketing and technical information, customer supplier lists, ideas, concepts, know-how, technology, computer systems, processes and data bases, operating procedures, processes, knowledge (whether in material form or otherwise), any application or right to apply for registration of any of those rights and other information belonging to, used by, or relating to the party and their transactions, operations or affairs, including but not limited to;
(b) all notes and reports incorporating or derived from information referred to in paragraph (a);
(c) all copies of the information, notes and reports referred to in paragraphs (a) and (b);
(d) all information treated or designated by the party as being confidential;
(e) the right to have Confidential Information kept confidential; and
(f) rights in relation to the Confidential Information.
13 "Network" is defined in clause 1.1 as meaning "collectively the Master Franchisor and all the Master Franchisees, Sub-Franchisees and Franchisees, and other agents or representatives of the Master Franchisor who are operating or supplying Franchised Businesses".
14 "Permitted Third Parties" is defined in clause 1.1 to mean:
(a) in the case of the Master Franchisee, the directors, officers and staff of the Master Franchised Business and the Master Franchisee's legal, financial and accounting advisers; and
(b) in the case of the Master Franchisor, the directors, officers and employees of the Master Franchisor and the Master Franchisor's legal, financial and accounting advisers.
15 "Permitted Purpose is defined in clause 1.1 to mean "the operation of the Master Franchised Business in accordance with the terms of this Agreement".
16 Mr David Reid, the sole director of the applicant, deposed in his affidavit sworn 28 September 2009 that from April 2004 he and Mr Baker acted to establish the infrastructure (including websites) of "David Reid Homes", and that Mr Baker was responsible for setting up domain names for the entity. Mr Reid deposed further that in or about 2004 the website http://davidreidhomes.com was established and published, and in or about early 2008 the website www.davidreidhomes.com.au was established and published. It is not in dispute that those websites used the registered trade marks owned by the applicant. The registrant of both websites was the first respondent, David Reid Homes, although Mr Reid deposes that he had always understood that the websites were to have been registered to the applicant.
17 On or about 1 July 2007 Mr Stephens replaced Mr Reid as a director of David Reid Homes. On 20 September 2007 the parties to the Agreement entered into a Deed of Variation which varied the terms of the Agreement to, inter alia, increase the term of the Agreement and to reduce the royalty payments.
18 In or about October 2007 Mr Stephens and a company under his control (Stephen Luxury Homes) agreed to purchase from Mr David Reid and his wife 50% of the shares allotted in David Reid Homes. The parties executed a Share Sale Agreement to this effect. Mr Stephens subsequently executed a guarantee and indemnity in respect of the obligations of Stephen Luxury Homes under the Share Sale Agreement.
19 In or about November 2007 the applicant issued a document entitled "Procedure Manual for Master Franchisee" detailing procedures to be followed when carrying out the master franchise business. Materially, paragraph 3 of the Procedure Manual provided:
All financial or other data stored on the Master Franchisee's computer system is to be accessible by the Master Franchisor or nominated parties.
20 On 23 October 2008 the parties to the Share Sale Agreement entered into a Deed of Variation which altered the payment structure and gave Stephen Luxury Homes more time to pay the amounts owing to Mr and Mrs Reid.
21 On 11 August 2009 Mr and Mrs Reid commenced proceedings in the Supreme Court of Queensland against Mr Stephens and Stephen Luxury Homes for money owing under the Share Sale Agreement.
22 On 17 August 2009 the applicant requested, and gave 30 days' notice, that David Reid Homes provide information and access to the franchise systems relating to the Business.
23 On 15 September 2009 the applicant sent a letter entitled 'Notices of Breach' setting out breaches of the Agreement, to David Reid Homes. A Notice of Termination of the Agreement was subsequently sent to David Reid Homes on 17 September 2009. A copy of the Notice of Termination dated 17 September 2009, from the solicitors for the applicant and addressed to Mr Stephens and Mr Baker, is exhibited to the affidavit of Ms Emily Jane Anderson sworn 29 September 2009. This Notice provided as follows:
Dear Russell and Roy
NOTICE OF TERMINATION - ACCESS TO COMPUTER SYSTEMS
We refer to our letters of 12 August 2009 and 17 August 2009.
Our letter of 17 August 2009 clearly stipulated the requirement by you to provide access to the computer system as specified in our letter of 12 August 2009 as:
1. Salesforce - access to view all of the office KPI's, Opportunities, Construction and Reporting;
2. Databuild - access numbers to all offices;
3. Email account; and
4. The Box - full access
within 30 days of the date of receipt of our letter dated 17 August 2009.
The time period for compliance with our notice of 17 August 2009 ended at 5pm (Australian time) Wednesday the 16th of September. Notwithstanding you have granted access to the Databuild System and Salesforce you have failed to provide access to the Email account and The Box as requested.
The Master Franchisor thereby gives you notice of termination of the Master Franchise Agreement in accordance with its rights to do so pursuant to clause 27.3 of the Master Franchise Agreement.
We refer you to the provisions of 28.1, 28.3, 28.4, 29.1, 29.2, 29.3, 29.4 of the Master Franchise Agreement relating to your requirements on termination.
Our client shall today be issuing a notice to all Sub-Franchisees and Franchisees advising them of the termination of your Master Franchise Agreement, effective from today the 17th day of September 2009.
24 Further notices of termination were sent by the solicitors for the applicant to the respondents on 18 September 2009 and 21 September 2009 (affidavit of Ms Emily Anderson).
25 There does not appear to be any dispute that both the applicant and Mr Stephens treated the Agreement as at an end on or from 17 September 2009, and that David Reid Homes ceased operating the Business on or about the same date.
26 There then followed events whereby it is clear that the applicant and participants in the franchise business in Australia were denied access to the business systems of the franchise. Mr David Reid in his affidavit sworn 28 September 2009, and Ms Donna Armstrong (the General Manager of the applicant) in her affidavit sworn 25 September 2009 depose as to what can only be described as frantic attempts on the part of the applicants to regain access to the DRH international website and the DRH Australian website from 17 September 2009 to on or about 25 September 2009 after websites integral to the Business had been redirected at the direction of the respondents, and business systems maintained by the Business redirected and access denied to franchisees, sub-franchisees and the applicant. Ms Armstrong deposed that neither she nor sub-franchisees, who were lawfully entitled to access the franchise's email network and Databuild and Sales Force IT systems, were able to do so during this period (paragraphs 18, 20 and 21). Ms Armstrong also deposed that sub-franchisees lost all of their emails during this period because relevant information on the system server had been erased (paragraph 21).
27 Ms Armstrong deposed further that:
on 19 September 2009 her administration rights to the website www.davidreidhomes were reactivated by Telstra, and the redirection to the website www.davidreidhomes.au cancelled; and
on 21 September 2009 Mr Reid personally was registered as the owner of the website www.davidreidhomes.au.