Grounds of appeal
12Section 183A of the SSMA governs the jurisdiction of the Tribunal with respect to Caretaker Agreements. The section provides as follows:-
183A Orders relating to Caretaker Agreements
(1) The Tribunal may make an order with respect to a Caretaker Agreement:
(a) terminating the agreement, or
(b) requiring the payment of compensation by a party to the agreement, or
(c) varying the term or varying or declaring void any of the conditions of the agreement, or
(d) confirming the term or any of the conditions of the agreement, or
(e) dismissing the application.
(2) An order under this section may be made only on an application made by the owners corporation for the strata scheme concerned on one or more of the following grounds:
(a) that the caretaker has refused or failed to perform the agreement or has performed it unsatisfactorily,
(b) that charges payable by the owners corporation under the agreement for the services of the caretaker are unfair,
(c) that the agreement is, in the circumstances of the case, otherwise harsh, oppressive, unconscionable or unreasonable.
(3) Any amount ordered to be paid under this section may be recovered as a debt.
13The way the matter proceeded before the Tribunal was this: the applicant filed an application on 4 March 2013. In answer to the question "what are your reasons for requesting the orders [sought]?" the application said this: "the agenda for the FAGM (first annual general meeting) contained one Caretaker Agreement for consideration. Despite all the individual (new) owners present at the meeting fiercely objecting to the agreement, the developer exercised its majority votes to approve the uncommercialy 10 year agreement (sic). The owners corporation believe that the monies payable is unfair."
14The applicant then tendered a document headed "Notice of Dispute" in which it set out the orders sought and the reasons justifying those orders.
15The Notice of Dispute annexed a large number of documents including minutes of the AGM, a copy of the Caretaker Agreement, a list of the unit entitlements and various pieces of correspondence. It did not include any affidavit evidence or indeed any direct evidence from any person, although it did lucidly set out the basis upon which it said the agreement was unfair, harsh, oppressive, unconscionable and unreasonable.
16The caretaker read an affidavit of George Younes sworn 29 May 2013. Mr Younes is the director of the caretaker company. In his affidavit he addressed the assertions of the applicant in some detail. With respect to the value of the agreement in particular, he pointed out that 75 of the lots are "dual key" lots which were designed so that each of the two floors within each lot contain a separate kitchen and bathroom and thus are capable of being separated from each other. He explained that this meant each of the "dual key" lots could be leased as two units rather than one. He said that, to the best of his knowledge, all of the 75 "dual key" lots were currently rented as two units. The effect of that is that in practical terms, there were really 193 lots within the development rather than 118. Secondly, he pointed out that during contract hours there was at least one employee on site fulfilling caretaker duties and two employees on site for four days each week. He also addressed the allegations regarding the entering into of the agreement. He addressed the caretaking services provided by the company in some detail and provided a lengthy table of the frequency of tasks and the average time taken to complete them.
17The respondent also tendered an expert witness report prepared by Mr Frank Boross, a strategic business development manager, and managing director of National Facilities Management Pty Limited. He is responsible for all tendering and pricing of cleaning, caretaking and facility management services within those organisations and has been in the cleaning/caretaking business for 28 years and the two companies of which he is the manager or managing director employ over 200 staff including cleaners, caretakers, building and facility managers. His expert opinion, having regard to the size of the property and the work specified in the Caretaker Agreement compared to the quotations provided by the applicant, was that the respondent's cleaning specification is fair and appropriate for the strata scheme and that the analysis of the other three quotations were that they have quoted less than a fair and accurate cost to maintain the property to an acceptable standard considering the scope of works, layout, lot size and complexity of the building.
18The applicant did not adduce any expert evidence.
19In his reasons for decision, the Tribunal Member set out the background to the application and correctly identified the applicability of s.183A of the SSMA.
20In paragraphs 13 to 17 inclusive of his reasons for decision, the Tribunal Member identified the criteria contained within s.183A upon which the applicant said that the Caretaker Agreement ought to be terminated.
21The learned Member then identified the applicant's case as follows:
(a)The Caretaker Agreement is unfair. The unfairness is characterised by the amount of fees payable to the caretaker compared to alternative quotes subsequently obtained by the applicant. The Caretaker Agreement provided for an initial annual fee of $157,612.00 plus GST which was adjustable following CPI increases. At the time of the hearing before the Tribunal, the annual fee for the Caretaker Agreement was $165,245.00 plus GST. The applicant tendered three quotations from alternative service providers.
(b)The Caretaker Agreement is harsh. The applicant cited the fact that, apart from cleaning duties, the Caretaker Agreement did not stipulate caretaker duties and also provided that any work performed in addition to cleaning was chargeable even when - said the applicant - additional work was reasonably expected to be within the duties of a caretaker.
(c)The Caretaker Agreement is oppressive. [In order to follow this argument it is necessary to understand that the caretaker is also the owner of Lot 86 in the Strata Plan. Lot 86 includes a two bedroom unit, the reception area in the foyer, multiple office and storage areas and garages. Notwithstanding that it is in fact six times the area of a typical lot, the unit entitlement is the same as for a standard two bedroom unit. The unit entitlement of lot 86 is the subject of a separate dispute, but it is fair to say that it has been a long running source of grievance with the other lot owners who feel that they are subsidising the costs of the owner of lot 86]. To demonstrate that the Caretaker Agreement is oppressive the applicant pointed to the fact of the sale of lot 86 by the developer to the caretaker.
(d)The Caretaker Agreement is unconscionable and unreasonable. The applicant argued that the agreement is of substantial value, it is for a period of 10 years and its adoption at the first annual general meeting was achieved only by the developer exercising his majority vote and notwithstanding the unanimous opposition of the minority lot owners.
22In paragraphs 18 and 19 the learned Member referred to the affidavit of Mr Younes in these terms,
"18. The Affidavit of George Younes, sworn 29 May 2013, has been read. Mr Younes testifies that the respondent is the caretaker for the Strata Plan and he detailed the circumstances leading to his company's appointment to the role of caretaker.
19. Mr Younes explains in that affidavit that he was present in the building on 24 August 2010 as he directed people to the meeting place for the first annual general meeting of the Owners Corporation. He states that he was not present during the meeting, but shortly after the meeting had concluded, he received a phone call recalling him to the commercial space where the meeting had been held and there executed the Caretaker Agreement. He denies all of the allegations in the applicant's written submission."
23The Tribunal Member did not make any other comment about Mr Younes' affidavit and he did not mention the expert report of Mr Boross at all.
24The Tribunal Member then said at paragraph 20:
"20. The application can be determined as follows."
25He referred to s.80B of the SSMA and said that it required that an Owners Corporation of a "large strata scheme" must obtain at least two quotations in relation to proposed expenditure in respect of any one item or matter if the proposed expenditure exceeds the amount prescribed in the Regulation. He cited clause 14 of the Regulation which prescribes an amount of $25,000.00 in relation to any one item or matter other than seeking legal advice, the provision of legal services or the commencement of legal action.
26He also noted that the dictionary defined a "large strata scheme" as a strata scheme comprising more than 100 lots.
27At paragraph 24 he said:
"24. The Tribunal is satisfied that Strata Plan number 81647 is a large strata scheme, comprised of more than 100 lots, and so in relation to the expenditure on a contract, priced at $165,245.00 for the first year, relating to one item or matter, the Owners Corporation had to obtain two quotations."
28The learned Member then said that as only one quotation had been obtained and put to the first annual general meeting and voted upon, the resolution was a nullity and was void. As a result, any contract entered into as a result of that '"illegitimate resolution" has to be treated "as being tainted and have no force".
29The learned Member also said that if [emphasis added] the Tribunal was required to make a finding pursuant to s.183A(2) SSMA, then the Tribunal was of the view that "the contract was not only unconscionable (due to the circumstances preceding its execution) but its continued existence is unreasonable."
30For those reasons, the Tribunal terminated the Caretaker Agreement. The Tribunal Member dismissed the application for compensation on the basis that it was not quantified and there was no evidence to demonstrate what compensation, if any, should be paid.
31Section 80B of the SSMA was not raised by either party, nor argued by them at the final hearing or at any time prior to the decision.
32The plaintiff advanced five grounds of appeal which can be summarized thus:
(i)the decision was ultra vires, primarily because the Tribunal purported to give declaratory relief when it had no jurisdiction to do so, and secondly because either no, or no adequate, findings were made such that s.183A was enlivened;
(ii)there was no, or insufficient, evidence upon which to make a positive finding that two (or more) quotations had not been obtained;
(iii)by deciding the matter based upon s.80B SSMA without that issue having been raised or addressed by the parties, there had been a denial of procedural fairness;
(iv)that the Tribunal erred in law in its interpretation of s.80B SSMA in that it incorrectly determined that it regulates agreements as distinct from the mere authorization of expenditure, and that it prescribes the invalidation of agreements or resolutions entered in contravention of the section;
(v)the Tribunal erred in the exercise of its discretion to make an order under s.183A(1) SSMA.