Cook v Australian Postal Corporation
[2018] FCAFC 208
At a glance
Source factsCourt
Federal Court of Australia (Full Court)
Decision date
2018-08-21
Before
Mr P, Mr J, Charlesworth JJ
Source
Original judgment source is linked above.
Judgment (6 paragraphs)
Background 10 The circumstances in which the present issues arise emerge from the reasons of the Commissioner. He found that Mr Cook had worked for Australia Post for almost 38 years as a postal delivery officer or a postman. The Commissioner found that Mr Cook's employment appeared to have involved a long history of activities associated with the representation of his co-workers in respect to workplace-related issues, and: The applicant undertook the admirable role of what may be described and understood to be a workplace representative, whereby he provided help to his co-workers by acting on their behalf. This workplace representative role of the applicant did not appear to involve any connection with an organisation of employees registered under the Act. 11 The Commissioner found that in substance that activity changed in its nature in about mid-2014. He found that on 28 April 2014, Mr Cook had become the sole shareholder and director of a company named ELISA Pty Ltd, trading as Employee Legal Industrial Services Australia. In May 2014, the Commissioner found that Australia Post became aware of what it understood to be an expansion of Mr Cook's workplace activities to include payment for service arrangements between some of his co-workers and Mr Cook, or a company or organisation that he controlled. 12 On 10 June 2014, Mr Bold, the area manager with responsibility for Mr Cook, met with him and discussed the nature of his activities as a representative, which appeared to have extended to the provision of industrial and legal services on a paid basis. Mr Bold, the Commissioner found, told Mr Cook that that amounted to a conflict of interest and warned him that his activities in conducting paid representation services breached the relevant policies of Australia Post and jeopardised Mr Cook's employment. Mr Cook rejected those assertions. 13 The Commissioner found that on 22 June 2015, Mr Bold wrote to Mr Cook, giving him notice that he was required to attend a warning counselling interview to discuss what was alleged to be unacceptable behaviour arising from his representative activities in a conciliation before the Commission the previous month, and again, concerning the alleged conflict of interest. The counselling interview occurred on 13 July 2015 and the Commissioner found that a warning letter was sent to Mr Cook the next day, confirming that Australia Post considered his activities as a paid employee representative constituted a conflict of interest that breached Australia Post's code of ethics. The letter of 14 July 2015 advised Mr Cook that any further breaches of the employer's code of ethics could result in his dismissal. 14 Following some concerns that appear to have been raised in subsequent months internally within Australia Post as to Mr Cook's activities, in October 2015 it began a disciplinary inquiry into his alleged conduct. The Commissioner found that Mr Cook attended an interview with the person conducting the inquiry who subsequently issued a report. The inquirer examined seven allegations and found each of them to have been proven. The inquirer considered that Mr Cook's conduct constituted serious and wilful misconduct and that an appropriate penalty, which he recommended, was dismissal. The manager with delegated authority to decide the appropriate penalty (the delegate) considered that report and asked Mr Cook to make any representations which he wished on the question of the recommended penalty that was under consideration, but he did not do so. 15 The Commissioner found that on 17 December 2015, the delegate wrote to Mr Cook saying that he agreed with the inquirer's recommendations and therefore summarily dismissed Mr Cook for serious and wilful misconduct effective from close of shift on that day. Mr Cook was paid all his accrued entitlements. 16 In his reasons, the Commissioner summarised the cases for both of the parties. Mr Cook had helpfully separated the substantive complaints into two sets, "lunch-related offences" and "representative-related offences". It is not necessary to discuss the lunch-related category. 17 The Commissioner recorded Mr Cook's submissions on the representative-related issues, that Australia Post's actions in seeking to rely upon his conduct involving his representative activities would breach s 772(1)(d) and (e) of the Act, and that consequently, he could not be dismissed because of his representative role because there was a statutory right for a person such as himself to represent employees and for them to be represented by persons of their choice. Mr Cook also challenged the assertion that he had a conflict of interest and contended that his dismissal was harsh, unjust and unreasonable. He submitted that the conflict of interest aspect of his dismissal was always "a red herring". 18 The Commissioner also recorded the submissions of Australia Post on the representative-related matters, including one that rejected Mr Cook's arguments, as having any relevance in respect of s 772(1)(d) or (e). 19 The Commissioner gave detailed reasons for concluding that all five of the lunch-related issues had been established. He rejected one of the two substantive representative-related arguments by finding in Mr Cook's favour that on one occasion, although he had spent about half an hour more on an approved work break representing an employee in an application before the Commission to stop bullying, that activity did not amount to a sufficiently serious breach of his employment obligations. 20 However, the Commissioner found that the gravamen of the seventh allegation (allegation 7), which is the critical one for present purposes, was that during September 2015, Mr Cook had engaged in further paid representative activities in providing assistance to a fellow employee in circumstances where Australia Post had previously warned him that it considered that conduct to represent a conflict of interest of such a serious nature that it jeopardised his employment. The Commissioner found: [56] The role of a workplace representative is often difficult as it frequently involves direct challenge to the representative's own employer. Ordinarily, the workplace representative undertakes to speak on behalf of her or his fellow workers on a voluntary basis, without any direct fee or reward being provided to the representative from those being represented. The workplace representative (aka job delegate or shop steward) who is speaking on behalf of fellow workers often engages in an activity which is directly contrary to the interests of her or his employer. The resulting tensions are often difficult to manage, and employment law in Australia has generally recognised that certain protections should be provided in respect to persons exercising representative roles on behalf of fellow workers. [57] For many years the applicant had engaged in the role of a workplace representative, albeit outside of the registered organisations regime. It appeared that the employer had, quite correctly, recognised the workplace representative role of the applicant, and generally afforded him the appropriate accommodations and protections. However, the workplace representative role of the applicant altered significantly and dramatically with the establishment of a payment for service arrangement via what can be referred to as ELISA. [58] The workplace representative role of the applicant was transformed once the applicant was receiving payment or other direct reward from those that he was representing. Essentially, the applicant had obtained secondary employment, the purpose of which was directly inimical to the interests of the employer. In the context of the registered organisations regime, the applicant had moved from being a workplace representative to a paid Union official. The applicant's position was plainly untenable and represented a manifest conflict of interest. [59] It should also be recognised that the conflict of interest concerns would not be confined to the actions of the applicant against the interests of the employer. There is further prospect for conflict of interest concerns to arise for any one of the applicant's co-workers that he represented, and for whom he was unsuccessful. This potential difficulty was to some extent realised and commented upon in the Decision of Johns C in the case of Mr Robert Buellsbach v Australian Postal Corporation t/a Australia Post. [60] Although the applicant refused to openly acknowledge the conflict of interest, his own evidence revealed an unfortunate attempt to disingenuously conceal his fundamental understanding of the conflict that had been created once he started obtaining financial benefit from his representative activities. The applicant stated; "I have never received, solicited or accepted any money to represent the legitimate industrial interests, grievances or enquiries of any employee at work." During cross-examination, the applicant sought to defend this statement on the basis that he did not receive payment for representation activities conducted "at work" as opposed to representation activities that he conducted away from the workplace. Despite there being no practical capacity to distinguish whether payments made to ELISA were applied only to representation activities conducted away from the workplace, the underlying and inescapable inference of the statement acknowledges the conflict associated with receiving money to conduct an activity inimical to the interests of the employer. [61] Consequently, allegation seven involving the applicant conducting a paid employee representative role in blatant defiance of the warnings provided by the employer, represented serious and wilful misconduct. The particular misconduct established in allegation seven would, of itself, provide valid reason for dismissal. In the context of the various other aspects of the applicant's misconduct involving refusal to follow the reasonable instructions of the employer in respect to his duties as a [postal delivery officer], all but one of the seven allegations particularised in the letter of dismissal provided multiple facets upon which valid reason for the dismissal can be substantiated. (citations omitted) 21 The Commissioner then found that each of the six grounds which he upheld, including allegation 7, constituted in itself a valid reason for Mr Cook's dismissal, and that each amounted to serious misconduct for the purposes of considering the issues under s 387(a) of the Act. The Commissioner then considered each of the other paragraphs of s 387. In relation to s 387(h), he found that there was one glaring error in the way in which Australia Post had dealt with Mr Cook, namely, as we have already said, it failed to give him notice in circumstances where he had been permitted to work right up to the moment at which he was given his termination letter. 22 The Commissioner then concluded that Mr Cook had been dismissed summarily for serious misconduct and in particular he found that: [72] The employer's finding of serious misconduct in respect to allegation seven regarding the applicant conducting a paid employee representative role in blatant defiance of the warnings provided by the employer, has, of itself, established valid reason for the dismissal of the applicant. Further, other particular incidents of misconduct of the applicant aggregate to represent an elevated level of serious misconduct that would, ordinarily, justify summary dismissal. 23 However, in refusing Mr Cook the remedy of reinstatement, the Commissioner found in the end that the particular nature of the serious misconduct in allegation 7 had provided a proper basis upon which Australia Post legitimately would have lost trust and confidence in Mr Cook, and therefore the remedy of reinstatement would not be appropriate, saying: [73] However, the employer invoked a summary dismissal in circumstances where the employee had not been suspended from duty, and thus it was deprived of the capacity to dismiss without notice. This particular procedural error made by the employer has rendered what would have otherwise been an entirely fair dismissal with notice, to be an unreasonable and unjust summary dismissal. [74] Therefore, the summary dismissal of the applicant must be held to have been unreasonable and unjust. The applicant is entitled to remedy for unfair dismissal. Remedy [75] The applicant has sought reinstatement as remedy for his unfair dismissal. In this instance, there was a valid reason for the dismissal of the applicant involving serious misconduct. The particular nature of that serious misconduct has provided proper basis upon which the employer would have legitimately lost trust and confidence in the applicant. Therefore, any remedy of reinstatement would be inappropriate. Alternatively, in the particular circumstances of this case, the appropriate remedy would be some limited amount of compensation.