First Warning
62 The applicant's first warning was issued as a first and final warning by letter dated 17 September, 2009. Following Union representation, it was re-classified as a first warning by letter dated 10 December, 2009.
63 The starting point for consideration of the applicant's claim that this first warning was procedurally and substantively flawed, is by analysis of the content of the first warning letter of 17 September, 2009 but which was given to the applicant on 23 September, 2009. (Ex 5, Annex A)
64 The first warning letter was authored by Lianne Tasker, Manager Community Services and Tourism.
65 The letter opens with the Paul Macdonald - applicant incident, for which the applicant apologised.
66 The letter then refers to a staff meeting of 30 April, attended by Lianne Tasker, during which meeting she raised feedback on a Customer Survey of the performance expectations of the Collarenebri Agency.
67 In respect of the applicant, Ms Tasker said there was a "statistically very significant level of adverse comment, about the role you (the applicant) played at the Agency".
68 Since that April time, Ms Tasker said (as of August, 2009), that the applicant's performance levels had been raised by town residents - they were highly critical. Ms Tasker said that that situation had been compounded by telephone and personal approaches to herself by community members and the applicant's supervisor.
69 The letter then says that some "complainants have expressed personal fear of the repercussions that would result, should their identity be disclosed to you (the applicant)"
70 Ms Tasker then sets out eight (8) dot points of complaints against the applicant.
71 Before continuing on with the content of the letter, the Commission points out that these eight dot points are just that: mere assertions. That is, no evidence is provided in the letter to support these mere assertions. The need for evidence is abundantly clear given that Ms Tasker describes these complaints as being "serious misconduct".
72 Having listed these dot points, Ms Tasker states, "It is clear from the source and magnitude of these comments that you (the applicant) have not complied with the requirements set out in April. You have breached Council's Code of Conduct and not performed appropriately. This can only be considered as being serious misconduct".
73 As to the foregoing paragraph/quote, the Commission observes that a "magnitude of these comments" is but a mere assertion and does not constitute evidence. There was a time in history when a magnitude of people said the world was flat - that is, a magnitude of comments does not make for valid comments.
74 Having analysed the letter and noted the absence of evidence, the Commission will now turn to what evidence fell during the Hearing to support the giving of a first warning. Given that Ms Tasker has stated that the applicant's performance at the Collarenebri Agency constituted "serious misconduct", then there needs to be an appropriate level of evidence to support the assertions contained in her letter. Apart from the matters contained in the letter, there were two complaints raised at the 23 September, 2009 meeting held by Ms Tasker concerning the applicant's customer service dealings with Allira McGregor and Roger Adams. These two complaints are the only complaints against the applicant where people have put their name to the complaint.
75 The Commission will now consider in detail, matters raised in the first warning letter, given the applicant's claim that this first warning was procedurally and substantively flawed.
76 The opening part of the first warning letter is the Paul Macdonald - applicant incident that occurred in February, 2009. Mr Macdonald made a complaint about a banking transaction. The applicant was asked to apologise and according to the respondent's case only did so, belatedly, and after repeated requests from the respondent to do so.
77 The applicant's case was that she had apologised to Paul Macdonald and further requests by the respondent (including a lawful direction to do so), were therefore redundant. Despite this, the applicant, on her case, apologised to Mr Macdonald for the banking transaction and not belatedly but upfront.
78 The weight of the evidence is against the applicant on this matter as to her claim that she apologised up front to Mr Macdonald and not belatedly.
79 Because the applicant apologised, the Commission is not clear as to why this issue constitutes one of the matters for a warning given that, as well, the warning was issued several months after the apology.
80 The letter sets out eight (8) dot points of anonymous complaints. These are single sentence assertions only. No evidence is provided in the letter to support any of the assertions.
81 The first dot point reads: "Privacy abused, letters tampered with". In order for this assertion to constitute "serious misconduct", then the applicant has engaged in something serious on more than one occasion as to letters handled by her in her job. Ms Tasker did not explain the meaning of "tampered". For this matter to be "serious misconduct", one assumes that "tampered" means 'opened and read the contents'. If that was so, then no evidence was set out in the first warning letter to that effect.
82 The witness statement of Ms Tasker has a file note attached for a staff and individual meeting of 30 April, 2009 held by Ts Tasker. (Ex 10, Annex A). The second file note for the same meeting of 30 April refers to "mail tampering allegations" and the applicant. The file note then reads, "..Carol (the applicant) advised that some mail arrives at the Agency damaged. Discussion around procedures for damaged mail took place (eg: using Australian Post sticky tape for repairs and logging the article as damaged). Carol advised that she follows these procedures usually".
83 The foregoing file note concerns damaged mail being repaired by the applicant in response to mail tampering allegations. The file note records nothing more than that. Her explanation was not challenged by Ms Tasker who is the person who gave a warning letter based on this issue (one of several anonymous complaints).
84 Ms Tasker's witness statement refers to complaints from anonymous customers about the applicant's customer service and these complaints number five. One of these complaints reads, "Tampering with mail". That complaint and the other four contained in her statement are mere assertions (without evidence). (Ex 10, para 27)
85 However, the next paragraph in Ms Tasker's witness statement refers to a meeting on 19 August, 2009 between herself and Ms Chown, the Collarenebri Agency supervisor. That paragraph makes no specific reference to mail tampering but does record Ms Tasker as raising with Ms Chown a matter that might be referring to mail tampering. Thus she asserts that a customer (anonymous) "believes that Carol (the applicant) has made comments about the customer that could have been made as a result of assessing private information. This involved commenting on the source of mail with words to the effect 'they are good solicitors, my son uses them for workers compensation too'" (Ex 10, para 28)
86 The witness statement of Ms Tasker does not record that she raised this anonymous allegation (as said above) with the applicant at the meeting of 23 September, 2009 and for which this mail tampering allegation formed a reason for the first warning, based on serious misconduct.
87 If the above anonymous complaint (as recorded above) was not put to the applicant but then a finding made as it was by Ms Tasker that it constituted mail tampering/privacy invasion, then that would constitute a denial of natural justice. (There was no evidence that Ms Tasker kept minutes of the first warning meeting and disseminated the same to the applicant for feedback if the applicant thought the minutes were not a true and accurate record).