Background
23 The previous holder of the franchise for the site assigned an agreement for the franchise to Mr Taleb on 1 November 1991. That agreement had 4 months remaining of its three-year term. On 31 March 1992, Mr Taleb renewed the agreement for another three-year term. Under the agreement the site was leased for the duration of that agreement.
24 The next franchise agreement negotiated by Mr Taleb in March - April 1995 was agreed between the parties to be considered as Mr Taleb's first franchise agreement. Pursuant to tenure requirements in the Franchise Act giving franchisees two options to renew the first three-year agreement, Mr Taleb expected tenure until 2004.
25 In May 1995, Caltex Oil (Australia) Pty Ltd merged with Ampol Limited and became Australian Petroleum Pty Ltd. That company later changed its name to CAPPL.
26 Following the merger, CAPPL implemented a divestment program to sell a number of retail service stations to franchisees running the stations or, if necessary, an alternative purchaser. The site had been placed on the divestment list for possible sale. Late in 1996, employees of Caltex discussed with Mr Taleb the possible divestment and price of the site.
27 In April 1996, Raine & Horne performed a valuation and gave the site a market value of $1.3 million.
28 Discussions with Mr Taleb regarding what he would be prepared to pay for the site resulted in Caltex confirming, on 30 July 1997, that it was not prepared to sell the site for Mr Taleb's asking price of $750,000.
29 Mr Taleb was again approached regarding the sale of the site and on 23 December 1997, Mr Taleb met with Mr Stuart Spencer, Retail Manager for Victoria, at the Caltex offices in St Kilda Road. Mr Taleb and Mr Spencer discussed the price and other terms and conditions, such as the supply agreement and indemnity for contamination. Mr Spencer said that Mr Taleb should continue discussions regarding the sale with Mr Brian Moore, National Property Divestment Manager.
30 In January 1998, directions were given to obtain a contamination report and perform necessary remediation to prepare the site for sale. In March 1998, Otek Australia Pty Ltd provided an environmental site assessment report and began remediation works. In July 1998, Connolly Environmental prepared a groundwater investigation report. Connolly Environmental wrote to both the Environmental Protection Authority ("the EPA") and Kingston City Council (the relevant local municipal authority) to inform them of their assessment and the potential for any off-site contamination impact associated with operating a service station at the site.
31 On 10 February 1998, Mr Taleb was notified that his franchise agreement was due to expire on 31 March 1998. As, at that time, negotiations for the sale of the property were in progress, Caltex was prepared to extend the first term to 30 June 1998; provided the expiry of the second term remained 31 March 2001. The site rental during the extension period was to remain at $6,864 per month. Mr Taleb signed and returned a duplicate of the letter setting out this proposal. A new franchise agreement was not entered into on 30 June 1998 as agreed.
32 Although a draft contract of sale was prepared, Mr Taleb had concerns about contamination at the site. Mr Taleb's solicitors wrote to the solicitors for Caltex on 24 December 1998, informing them that whilst the indemnity clause (relieving Caltex of any responsibility for contamination in the future) remained in the contract, Mr Taleb would purchase the site for no more than $395,000. Caltex indicated that it was not prepared to sell the site for this amount.
33 Mr Taleb attempted to maintain a dialogue during 1999 with Mr Spencer and Ms Snez Filipovic, Caltex's Business Manager in respect of the site at that time, regarding the options of either selling the site to him or buying out his franchise. Mr Spencer informed Mr Taleb on 30 April 1999 that Caltex did not accept the terms upon which Mr Taleb wanted to purchase the site or, alternatively, be bought out by Caltex.
34 Mr Taleb told Caltex representatives that he now lacked certainty of tenure and that consequently the mechanic at the site workshop was moving his business. As this would leave Mr Taleb out of pocket for the rent of the workshop, Mr Taleb claimed that the rent for the site was no longer affordable and that he wanted it reviewed. Caltex representatives said that Caltex was not responsible for the leasing of the workshop.
35 During early 1999 Mr Taleb began raising various maintenance concerns he had with the site and demanding action from Caltex. Mr Taleb demanded that Caltex give him a response regarding his claims for legal costs and other losses resulting from previous sale negotiations and the impact of remediation works on the site.
36 Frustrated with his relationship with Caltex, Mr Taleb said that he would cancel his direct debit authority to Caltex until the concerns he had raised were addressed. Mr Taleb said that he would pay for fuel by company cheque. On 4 May 1999, Mr Taleb removed his authorisation for all direct debits to Caltex.
37 By email on 7 May 1999, Ms Filipovic attempted to answer all Mr Taleb's concerns and complaints and said that Caltex would welcome a re-submission of an offer to purchase the site. Mr Taleb told Ms Filipovic that she still had not addressed all his concerns.
38 On 14 May 1999, Caltex informed Mr Taleb that as direct debit authority had been removed, he must pay for fuel by cash or with a bank cheque. Mr Taleb subsequently reinstated direct debit for fuel only, at some time prior to 21 July 2000.
39 On 27 May 1999, Mr Taleb informed Caltex that he would pay $2,500 instead of $6,800 for rent on the basis he should not pay rent for the workshop, which was now empty (estimated to be $2,800), and would deduct a carwash maintenance payment of $1,500.
40 Caltex wrote to Mr Taleb on 4 June 1999 agreeing to another environmental assessment at the site for the purpose of further negotiations for a sale of the site. Negotiations for a sale failed soon after.
41 On 8 July 1999, Ms Filipovic sent Mr Taleb a franchise agreement for the second term of the franchise, saying it would be on the same terms as the first term. Caltex claimed the franchise agreement had begun on 1 July 1998, but had not been documented. On 18 August 1999, Ms Filipovic again wrote to Mr Taleb requesting Mr Taleb sign the franchise agreement to formalise the second term. On 9 September 1999, Mr Taleb indicated his acceptance of the second term, but as he did not accept the level of rental, he did not sign the agreement.
42 Mr Taleb stopped paying rent in June 1999. On 26 August 1999, Caltex demanded Mr Taleb pay arrears and insisted that he not deduct the carwash maintenance payment or his estimated loss on rental for the workshop from the site rental.
43 In October 1999, Mr Stephen Boysen was appointed by Caltex as the new Business Manager for the site. When the issue of rent arrears was raised by Mr Boysen in November 1999, Mr Taleb claimed that it was he, not Caltex, who was out of pocket, due to unpaid carwash maintenance rebates, the cost of repairing the carwash and losses from "previous dealings" with Caltex.
44 When Mr Boysen met with Mr Taleb on 15 December 1999 Mr Taleb raised the issue of the site rental and said he had not previously been given a chance to have his base rental reviewed as part of the negotiation for the second term of the franchise. Mr Boysen made an offer to Mr Taleb to reduce the base rental, effective from 1 December 1999, to $5,200 and to paint and repair the site, provided Mr Taleb reinstate the direct debit, maintain the carwash at his own expense and clear all arrears in rental from July 1999 to November 1999. Mr Taleb did not formally confirm his agreement with the proposal.
45 On 12 January 2000, Mr Boysen again met with Mr Taleb and reduced the rental offer to $4,500 per month and agreed to backdate it to 1 June 1999, provided Mr Taleb reinstated direct debit, signed the second franchise agreement, paid the advertising and support levy as well as the balance of outstanding rental. Mr Boysen removed the requirement that Mr Taleb maintain the carwash at his own expense. Mr Taleb responded that he would pay rent arrears as soon as he saw work being performed on general maintenance of the site.
46 Mr Taleb paid rental arrears on 31 January 2000, but did not pay the franchise levy of $2,859, sign the second franchise agreement or reinstate direct debit.
47 Mr Taleb continued to complain about the time it took to have maintenance work performed at the site, especially repairs to the carwash. In March 2000, Caltex again requested payment of arrears, now including $27,792 for fuel. However, by email dated 4 March 2000, Mr Taleb requested that he first be paid costs for maintenance of the carwash and losses for the period it was not in operation. He also declared that the arrangement for the reduced rental of $4,500 should be backdated to 1 July 1998 rather than 1 June 1999. Mr Taleb said he would only pay any moneys he owed once he received what he considered he was owed by Caltex.
48 In March 2000, Mr Taleb informed Mr Boysen that he was interested in re-entering negotiations with Caltex for the sale of the site. Mr Boysen arranged a meeting between Mr Taleb and Mr Mark Aponas, a Retail Sales Manager employed by Caltex, to discuss the sale of the site and the ongoing issues regarding the site.
49 Following discussions at the meeting Mr Aponas sent a letter dated 11 April 2000 to Mr Taleb setting out terms of a proposal for the sale of the site.
50 Mr Taleb called Mr Aponas on 13 April 2000 offering to meet Mr Aponas to finalise the discussion of the sale. Mr Taleb emailed Mr Aponas on 26 April 2000 to arrange the meeting and confirm what had been discussed during the telephone conversation. Mr Taleb stated that the price discussed at the meeting was $700,000, not $810,000 and that he would not indemnify Caltex in respect of contamination at the site until the issues causing contamination were agreed upon, that he wanted "avoided cost" of 1.5cpl for premium unleaded petrol ("PULP") and that Caltex give a release in the sale contract regarding the underground tank.
51 Mr Aponas responded confirming that the price was $810,000 and that avoided cost of 1.5cpl was not to be given for PULP. Mr Aponas suggested that the other items raised by Mr Taleb should be discussed and resolved at a face to face meeting which could be arranged by Mr Boysen.
52 On 12 April 2000, Mr Boysen sent an email to Mr Taleb requesting performance of the agreement for the settlement of debts, which he believed was reached with Mr Taleb on 12 January 2000. Mr Taleb again responded that he wanted his money paid first.
53 On 29 April 2000, Mr Boysen arranged for credits to be made to Flomad's trading account for the carwash maintenance of $1,500 per month. Mr Taleb subsequently made payment of $15,000, leaving $4,908.06 owing on his trading account.
54 Mr Boysen arranged a meeting between Mr Taleb, Mr Jim Meynink, National Retail Manager, and other Caltex representatives in Sydney on 25 May 2000. What occurred at the meeting is the subject of extensive discussion later in the reasons for judgment.
55 Mr Taleb sent an email to Mr Boysen on 28 May 2000 setting out his understanding of what occurred at the meeting, based on notes taken by Mr Boysen at the meeting. Mr Boysen forwarded Mr Taleb's email on to other Caltex representatives when he returned from leave on 1 June 2000. Ms Hamizon Batson, Divestment Sales Manager of Caltex at the time, asked Mr Boysen whether the email meant they were going ahead with the sale. Ms Batson also pointed out that title searches would take two weeks. She requested the details of Mr Taleb's solicitors and the sale price.
56 Mr Taleb emailed Mr Boysen again on 1 June 2000 to point out that work regarding contamination had not commenced and that he had not been sent a draft contract or confirmation of what had been agreed to at the meeting.
57 Ms Batson contacted Caltex's solicitors, Allen Allen & Hemsley ("Allens") on 2 June 2000 requesting them to prepare a draft contract of sale for the site and stated in the letter that the sale was subject to title searches and board approval. A copy of the contract of sale was sent to Flomad's solicitors, Mahonys, on 13 June 2000.
58 On 20 June 2000, Allens sent the Vendor's Statement to Mahonys and requested that the Contract of Sale be executed in duplicate and returned, together with the Vendor's Statement and deposit of $81,000. On 26 June 2000, Mahonys responded with amendments to the contract and requested that Allens confirm agreement to the amendments "in order that, subject to our client requiring any further amendments, the contract can be executed as soon as possible".
59 Mr Boysen told Mr Taleb on 28 June 2000 that Caltex could not take receipt of the deposit until Tony Blevins, Chief Executive Officer, signed off on the divestment proposal.
60 Connolly Environmental provided the ground water investigation report for the site to Caltex on 30 June 2000. In July 2000, Flomad commissioned HLA Envirosciences to undertake a ground water investigation to report independently on contamination levels. Flomad received the report on 26 July 2000.
61 On 21 July 2000, Mr Taleb was asked to pay his outstanding rental, which Caltex could not automatically withdraw from Flomad's trading account, as direct debit authority had only been given for payment of fuel.
62 On 5 August 2000, Mr Taleb realised that despite restricting his direct debit authority, Caltex had made direct debits from his trading account for rental. In response, Mr Taleb terminated all direct debit authority, including payment for fuel, and subtracted the amount withdrawn by Caltex for rental from the cost of his next fuel delivery. Mr Taleb told Caltex to allocate the money from the "unauthorised" withdrawal to the cost of the fuel delivery, and provided a cheque for the balance.
63 On 28 August 2000, Simon Caples, an environmental consultant to Caltex, met with Mr Taleb at the site to resolve the contamination issues. Mr Taleb claimed that Mr Caples agreed to an amendment to the contract of sale to ensure necessary remediation was performed to satisfy the EPA. Mr Caples denied he made such a representation.
64 On 12 September 2000, Mr Boysen sent Mr Taleb a letter of demand for money owing to Caltex. Mr Taleb met with Caltex representatives to discuss the issue and said that his losses, as a result of Caltex's delay in fulfilling the agreement to sell the site and modify the contract of sale on account of contamination issues, were more than the rent for the site. Mr Taleb proposed paying $1,500 per month to cover rent and all other fees under the Dealer Agreement.
65 Caltex eventually decided that Mr Taleb did not want to accept liability for contamination at the site (which, according to environmental reports, was at a level that was suitable for use as a service station) and therefore was not going to accept the indemnity clause in the contract. On this basis, Mr Taleb was informed at the beginning of November 2000 that Caltex was withdrawing the property from sale.
66 On 4 December 2000, Mr Taleb sent an email to Ms Melissa Lambrianew, the new Business Manager appointed by Caltex in relation to the site, and Mr Graeme Bulner, Caltex's Environmental Health and Safety Engineer, following up a claim he had made regarding fuel loss. Mr Taleb believed the loss was due either from leaking tanks or shrinkage, as a result of the fuel delivered by Caltex being hotter than the site's ground temperature.
67 Caltex responded on 11 January 2001 that the statistical analysis of the product inventory records from the site showed the losses were consistent with the volatile nature of petroleum products and that consequently further investigation was not warranted.
68 Following a request from the EPA, Connolly Environmental performed a further ground water investigation to establish the level of any contamination off-site. Connolly Environmental provided a report to Caltex on 5 January 2000.
69 A letter of demand for monies due and payable to Caltex was hand delivered to Mr Taleb on 4 April 2001, requiring payment within 7 days. Caltex also requested that Mr Taleb provide details of all the claims he has against Caltex.
70 On 4 April 2001, Mr Taleb provided Caltex with a summary of events since 1997. Mr Peter Moran, Franchise Support Manager, replied to Mr Taleb by email on 9 April 2001, saying he was unable to assist in resolving his issues.
71 On 11 April 2001, Caltex hand delivered another letter of demand for outstanding debts. This letter was given to Mr Taleb's wife. The letter stated that failure to make payment in 7 days would result in Caltex terminating the Dealer Agreement. On the same day Caltex set a policy of placing Flomad on "hard cash" terms, requiring that no delivery of fuel be made to the site unless it was paid for by bank cheque.
72 Ms Lambrianew sent an email to Mr Taleb on 19 April 2001 explaining that Caltex would not accept a personal business cheque, or make direct debit withdrawals from Flomad's account, for fuel deliveries because Mr Taleb had failed to pay amounts owing to Caltex, had threatened to withdraw his direct debit authority and had dishonoured a payment for fuel delivered on 8 February 2001.
73 Mr Taleb refused to pay for fuel by bank cheque and began obtaining "foreign fuel". Mr Taleb put signs on his petrol bowsers notifying customers that the fuel was not Caltex fuel as Flomad was "having problems with Caltex".
74 On 5 June 2001, Caltex gave Mr Taleb a breach notice, setting out details of Flomad's breach of the Dealer Agreement. On 25 June 2001 and 4 July 2001, further breach notices were sent to Flomad's then solicitors Tan & Tan. Tan & Tan were sent a Notice of Termination of the Dealer Agreement, dated 10 July 2001, giving Flomad 30 days notice. The notice set out particulars of seven breaches of the Dealer Agreement. After termination became effective in August 2001, Mr Taleb refused to give up possession of the site.