Background
4 The appellant is a citizen of Malaysia of Tamil ethnicity who arrived in Australia in August 2013 as a tourist holding an Electronic Travel Authority.
5 On 24 October 2013, the Department received an application by the appellant for a protection visa. In substance, the appellant's claim for protection was that she had fallen in love with a Malaysian man, to whom I shall refer as "Mr F". The appellant described the man in her visa application as her "boyfriend". The appellant claimed that she and Mr F were of a different race and religion: she was a Hindi Tamil, and he was Malay and Islamic. The appellant claimed that Mr F's father was very rich and influential, and that upon finding out about her relationship with his son, he organised a man from a Malay gang known as "Gang 31" to harm and kill the appellant. The appellant claimed that she left Malaysia because she was not safe there as a consequence of the gang, and that she feared being killed by gangsters if she returned. In her application, the appellant foreshadowed that she would provide a photograph, a letter from neighbours, and an "email copy from my boyfriend".
6 The appellant was interviewed by a delegate of the Minister on 29 May 2014. In the interview, the appellant claimed that she and Mr F were still in a relationship, however she stated that they had not spoken in the period since her arrival in Australia, which at that time was ten months. The Department also received a number of documents in support of the appellant's application. Those documents included -
(1) an email, apparently from the appellant, dated 5 June 2014;
(2) copies of photographs;
(3) a handwritten letter under the appellant's name dated 1 June 2014, which stated that she had provided photographs of her boyfriend;
(4) a letter dated 22 May 2014 that purported to be from the appellant's father; and
(5) a letter that was also dated 22 May 2014 that purported to be signed by 16 residents of an apartment building in Malaysia that alleged that the appellant had been threatened by her boyfriend's father, and which stated (inter alia) -
The incident happened on 1st August 2013. On that day, the gangsters and [the father] attacked [the appellant] and her family members. The residents try to help [the appellant] from the gangsters. And also [the appellant] tried to suicide and we all save her from she killed herself. With the help of the residents she have been sent to Australia.
We are the witnesses for what happened to her is true and we will support her always. The department can contact the apartment's secretary [redacted] at anytime I need further enquires regarding [the appellant] at the number [redacted]. Thank you.
7 On 30 June 2014, 1 July 2014, and 17 July 2014 the Department received "dob-in" information in relation to the appellant. The substance of that information was set out in the delegate's reasons for refusing the application for a protection visa -
On the 30 June 2014 (f: 87 & 88), the 1 July 2014 (f: 89 & 90-94), and the 17 July 2014 (f: 98), the department received dob-in information, both verbally and in writing stating:
• Photographs as provided by the applicant to the department had been altered and were not sent in the original form which they were taken;
• Photographs of applicant and her male friend were taken at the informant's house;
• The male appearing in the photograph is the informant's husband's friend and car mechanic;
• The applicant's two brother's and mother have travelled to Australia in the past and lodged applications for Protection visas;
• Despite currently working as a cleaner, the applicant is in receipt of Red Cross payments
8 To the extent that the information was in writing, it was contained in three emails sent from a single Gmail address which named the sender as "Ravi Sambasivam". In two of the three emails, the writer identified himself or herself as "Shri". There was no express identification of the writer in the third email, but as I have mentioned, it also was sent from the Gmail address of Ravi Sambasivam.
9 The information was also the subject of a case note of the delegate dated 17 July 2014, which identified the informer as "Shirlene", and for whom a mobile telephone number was recorded.
10 On 22 July 2014, the appellant's application for a protection visa was refused by a delegate of the Minister. The delegate did not accept that the appellant remained in a relationship with Mr F, and found that any threat of harm, which was real or perceived, was eliminated upon the appellant's departure from Malaysia. The delegate did not accept that because of the appellant's past connection with Mr F that she would suffer significant harm if she returned to Malaysia. In relation to the photographs that the appellant had supplied to the Department, the delegate placed little weight upon them, stating that the delegate could not confirm the identity of the man shown in the pictures. The delegate also stated while the dob-in information had been considered, no weight was placed upon it.
11 On 28 July 2014, the appellant filed an application to the former Refugee Review Tribunal seeking review of the delegate's decision. From 1 July 2015, the proceeding before the Refugee Review Tribunal was taken to be a proceeding in the Migration and Refugee Division of the Tribunal: Tribunals Amalgamation Act 2015 (Cth), Schedule 9, item 15AB.
12 On 12 November 2014, and while the appellant's application to the Refugee Review Tribunal was extant, the Department received information about the appellant via its website. I shall refer to this information as the "November 2014 information". The material features of the November 2014 information, as appearing in the Department's records were -
(1) in relation to anonymity, the record stated, "Remain anonymous = No";
(2) the name of the referrer was recorded as, "Tammy";
(3) the email address recorded was not the Gmail address from which the information referred to at [7] and [8] was sent, but a different email address;
(4) the mobile telephone number of the referrer was recorded, and was the same number as that recorded for "Shirlene" in the case note of the delegate dated 17 July 2014, referred to at [8] above;
(5) in relation to whether information had previously been provided, the record stated, "Provided information on individual previously = No";
(6) the connection with the appellant was described as, "friend".
13 The information that was recorded was as follows -
Specific information = she is applied for protection visa and preparing all the fraud document..before i did gave this information to the immigration department her case officer (ms Hayley tuck). [The appellant] had been provided a photo tat she edited as taken at kuala lumpur but actually the photo had been taken in australia .she lie that the person in the picture is her boyfren bt actually he is the car mechanic who is working in australia.and also she is doin some other document as a support document but created by herself.if the department want to have the photograph i can provide the picture.the original picture and the edited picture is with me.and also [the applicant] is receiving asas payment from red cross but she is working as cleaner at nationwide health&agedcareservices which is located at [street address].
Information source = actually im the who capture the picture and she use my pc to edit the pic.and after I get known about this i did report about this to the case officer who did interview [the appellant] at melbourne office.
[Spelling and grammar as per original]
14 On 1 December 2014, an officer of the Department referred the information to the Refugee Review Tribunal. On the same day, a delegate of the Minister wrote to the Refugee Review Tribunal and claimed that the information was subject to s 438 of the Migration Act, and expressed the view that the information should not be disclosed to the appellant on the ground that it was given to an officer of the Department in confidence.
15 In addition to other documents and information that was before the delegate, the Tribunal had before it copies of some applications for intervention orders that were provided to the Tribunal by the appellant. Within the documents in the court book described under the heading "Tribunal File" are copies of four applications -
(1) an application by the appellant initiated on 29 July 2014 against Shrim Sambasivam as respondent, who is described in the application as the appellant's cousin (AB-133);
(2) a second application by the appellant initiated on 29 July 2014 against Ravis Sambasivam as respondent, who is described as the appellant's cousin's husband (AB-134);
(3) an application by Ravis Sambasivam against the appellant as respondent, dated 29 July 2014 (AB-135); and
(4) an application by Shrim Sambasivam against the appellant as respondent, which does not bear a filing date, as the copy may be incomplete (AB-137).
16 All four applications for intervention orders nominated a hearing date of 18 August 2014. In its statement of decision and reasons, the Tribunal referred expressly only to the first, second, and third of the four applications listed above.
17 In the application by Ravis Sambasivam, the following claims were made -
I have known the respondent for about 11 months, my family and I previously shared accommodation with her. Whilst living together the respondent always used the PC belonging to me and my wife. After she moved out I became aware that she had accessed the computer and edited a picture of our motor mechanic and herself and used this for immigration/visa purposes. I have since contacted the Department of Immigration about this. On July 28th 2014 the respondent constantly rang my mobile phone and landline making threats and screaming at me about losing her visa.
18 And in the application by Shrim Sambasivam, the following claims were made -
I have known thwe [sic] respondent for about 11 months. My family and I previously shared accommodation with her. Whilst living together the respondent always used the PC belonging to me and my husband. After she moved out I became aware that she had accessed the computer and edited a picture of our motor mechanic and herself and used this for immigration/visa purposes. I have since contacted the Department of Immigration about this. On July 28th 2014 the respondent constantly rang my mobile phone and landline making threats and screaming at me about losing her visa.
19 In the appellant's application against Shrim Sambasivam, a mobile telephone number for the respondent to the application was nominated. That number is the same number as that recorded for -
(1) "Shirlene" in the case note of the delegate that is referred to at [8] above; and
(2) "Tammy", recorded in the Department's record of the information referred to at [12] above.
20 On 16 December 2015, the Tribunal conducted a hearing at which the appellant gave evidence and presented arguments with the assistance of a Tamil interpreter. Amongst other things, the Tribunal asked the appellant if she had any contact with her boyfriend since August 2013, and the appellant stated that she had not. Further, the appellant denied sending the letter of 1 June 2014 referred to at [6] above, denied that she digitally altered photographs, denied that she knew how to use a computer, denied that the image in the photographs was of Mr F, claimed that she did not know the person who was in the photographs, and claimed that she did not know who had sent them to the Department.