Budini v Sunnyfield

Explanation for the delay 60 The parties are in dispute as to when Michael Budini first became aware of the factual matters complained of with a degree of clarity sufficient to lodge a complaint with the Commission. There is a related factual contest as to the true reasons for the delay. Michael Budini's evidence and submissions on these issues have a number of components. 61 First, it is claimed that prior to his appointment as Ms Budin's legal guardian in 2015, Michael Budini was not actively involved in decisions concerning Ms Budini's care and so was not apprised of the matters now complained of before that time. He claims that in late August 2016 he was contacted by an informant from within Sunnyfield who alerted him for the first time to a number of the matters that now form a part of the subject matter of the complaint. He claims that he that took some time to investigate the matters raised by the informant, including by taking a written statement from the informant in November 2016. He also asserts that after he removed Ms Budini from Sunnyfield's care in September 2016, he was engaged for some time in early 2017 making arrangements for her to be transferred to a private nursing home where she now resides. 62 Michael Budini states that he first engaged solicitors in July 2017 and that the solicitors required some time to formulate and lodge a complaint with sufficient particularity. He also states that the complaint could not be lodged unless he first obtained approval from the New South Wales Civil and Administrative Tribunal (NCAT) to engage legal services on Ms Budini's behalf, a process productive of further delay. It was submitted that Michael Budini corresponded with Sunnyfield in terms that made it plain that legal proceedings would ensue if his concerns were not addressed, such that Sunnyfield could not be said to have been taken by surprise when the complaint was ultimately lodged. In all of the circumstances, it was submitted, the lodgement of the complaint in February 2018 was neither unreasonable nor productive of prejudice to the respondent.

Grounds of opposition 63 The respondents oppose the grant of leave on four broad bases. First, it is submitted that Michael Budini's explanation for the delay should not be uncritically accepted. Second, it is submitted that the delay is prejudicial to them. Third, it is submitted that Michael Budini had knowledge of the essential facts necessary to bring the complaint at a much earlier time and that he has no adequate explanation for his failure to do so. Fourth, it is submitted that the claims have no reasonable prospect of success either because the matters complained of do not on any reasonable view amount to unlawful discrimination in contravention of the DD Act or because the allegations are made without any proper evidentiary foundation or because they are contradicted by contemporaneous communications authored by Michael Budini.

Consideration 64 There are many complaints, some of which are multifaceted. On the whole, I am not satisfied that Michael Budini learned of the essential facts in sufficient detail to make the allegations of unlawful discrimination as recently as he claims. I find that his claims as to when he had knowledge of certain matters are either directly contradicted by, or otherwise cannot be reconciled with, his contemporaneous communications with Sunnyfield over a period spanning several years. My conclusions in this regard vary as between the many and varied alleged acts of unlawful discrimination and will be further explained in the course of considering the respondents' submission that the claims have no reasonable prospect of success. 65 In relation to all of the allegations, I find that from at least October 2016, Michael Budini embarked on a course of correspondence with or including Sunnyfield that was far from conciliatory. The correspondence reveals that Michael Budini was in possession of the material he needed to formulate the complaint for a significant period before the complaint was lodged. Rather than lodge the complaint, Michael Budini devoted personal time and resources to making claims for an extravagant settlement sum against Sunnyfield, including by making demands and threats of adverse publicity. 66 On 5 October 2016, Michael Budini sent a lengthy email to a representative of NCAT, copied to several workers at Sunnyfield. The email set out multiple detailed allegations toward Sunnyfield largely (but not entirely) encompassing the factual subject matter now sought to be agitated in this Court. The email is replete with capital letters, exclamation marks and rhetorical questions. It is immoderate in its tone. It refers to "proposed litigation" including litigation founded in "various breaches of anti-discrimination statutes" and asserts an entitlement to unquantified damages. 67 On 29 March 2017 Michael Budini sent a letter to Sunnyfield on a letterhead identifying himself as a legal practitioner. The letter is signed by him in the capacity of "Lawyer and Enrica's Guardian". The letter makes allegations of overcharging, excessive expenditure, chronic abuse (including starvation, physical abuse and wrongful detention), fraud and dishonesty. It asserts that each of the allegations was an instance of direct and indirect disability discrimination in contravention of the DD Act and threatens proceedings for a claim said to be valued at $10 million. 68 Under the heading "NDIS INVESTIGATION & PROSECUTION?", The letter includes a statement to the effect that Michael Budini had information that Sunnyfield had made false and exaggerated claims to NDIS "so as to illegitimately maximise the funding benefits received by Sunnyfield". No specifics are provided. The letter continues: Although this is a matter for NDIS to follow through, I feel that it is at least my moral duty to bring these issues to the attention of NDIS for such further action, including prosecutions, as may be appropriate and necessary. 69 Under the heading "MEDIA", the letter states: I am sure that Sunnyfield would appreciate that the above matters are news-worth, to say the least. I have already been approached by a National Television Broadcaster. I feel it fair to warn you of this, as I will not hesitate to be interviewed by the media and allow these issues fully to enter the public domain, if a satisfactory resolution cannot be reached promptly in relation to all such issues. (emphasis in original) 70 The letter concludes with a statement to the effect that Michael Budini would be willing to "recommend" a resolution of the claims made on behalf of Ms Budini and (purportedly) on behalf of the Trust in the amount of $6 million. 71 Two days later Michael Budini sent an email directed to the Board of Sunnyfield again threatening a claim for damages in the amount of $10 million. 72 In April 2017 Michael Budini sent an email to Sunnyfield's solicitor titled (in part) "ENRICA BUDINI - SUGGESTED URGENT MEDIATION - Proposed $10M Legal Claim against SUNNYFIELD". The email describes Michael Budini as "Lawyer & Enrica's Guardian & Nephew". It repeats allegations against Sunnyfield, including the allegation of fraud on the NDIS. It concludes as follows: 10. Frankly, in light of your client's chronic abuse and disability discrimination against Enrica (by the very facility that had a duty to protect her) I will struggle keeping the most interested media at bay for much longer. 11. Hence I suggest an urgent confidential informal MEDIATION to settle Enrica's claims promptly (being the only hope, I consider, of Sunnyfield not being deregistered and Mark Clayton not being dismissed). 12. Finally, if Sunnyfield adopts an unduly protracted approach to resolving this dispute, please know I am already well advanced arranging litigation funding to back that process, so that justice will prevail in the end. 13. I cannot now guarantee more time than the 14 days already given. Hopefully the suggested mediation can be expedited urgently enough? 73 In April 2017, Michael Budini exchanged email correspondence with Sunnyfield's solicitors. In that correspondence Michael Budini used the threat of adverse publicity as leverage to have Sunnyfield participate in a private mediation on his terms. 74 In late April and early May 2017 there was an exchange of letters concerning the substance of Michael Budini's allegations. In a letter dated 1 May 2017, Michael Budini again referred to his allegation of fraud against NDIS. "I imagine," he said "that this would amount to actionable misconduct whether or not NDIS ever actually paid any money under the plan". 75 On 20 May 2017, Michael Budini sent an email to Sunnyfield's solicitor. The email was copied to a barrister, being the same barrister who now appears for Mr Budini on this application. The email contains a link to a website for the current affairs program Today Tonight. The email states, in part: I understand that this TV link, BELOW, is about to be broadcast nationally, if it hasn't been already. Given the gravity of these 'explosive revelations', I trust your client will attempt to mitigate its losses by agreeing to an urgent informal mediation, as previously requested. 76 That email, too, identifies Michael Budini as acting in the capacity as "Lawyer & Enrica's Guardian". 77 The current affairs program Today Tonight broadcast a story on or around 20 May 2017 in which Michael Budini made serious allegations against Sunnyfield and its treatment of Ms Budini. There was some suggestion in the course of the hearing that Michael Budini did not invite media attention to his complaints. Even if I were to accept that submission it does not address the circumstance that Michael Budini willingly participated in media coverage disclosing Ms Budini's personal circumstances. In light of his correspondence it is reasonable to infer that he did so for the purposes of inflicting reputational losses on Sunnyfield which he then suggested Sunnyfield might "mitigate" by settling his claims. 78 On 30 May 2017, Michael Budini forwarded to Sunnyfield's solicitors an email from a litigation funder. The author of the email states that he has "read through the material you have provided including counsel opinion, quantum of loss report and legal representation fee estimate". The email goes on to express an interest in funding the proposed claim and proposes the terms of their arrangement. I infer that the email was forwarded to Sunnyfield to lend force to Michael Budini's threat of litigation, including by reinforcing that he had obtained counsel opinion and prepared a report of some kind quantifying alleged losses. 79 On the material before me I find that Michael Budini, himself a legal practitioner, had engaged independent counsel from as early as October 2016. Counsel participated in an interview with the "informant" in November 2016 (over which a claim of legal professional privilege is now asserted). There is other material before the Court to confirm that Michael Budini was in communication with counsel in familiar terms in February 2017 when dealing with Sunnyfield about the return of Ms Budini's possessions. 80 I infer from the content and tenor of the communications that Michael Budini adopted a strategy by which he delayed lodging the complaint with the Commission for conciliation because he preferred to resolve the complaint by way of amplified threats of litigation coupled with demands made in his capacity as a legal practitioner. The threats were made with a view to having Sunnyfield participate in a private mediation to answer a claim said to be valued at $10 million under the pain of exposure to damaging media coverage and a withheld report to authorities of alleged fraud. In my view, Michael Budini utilised a considerable period of time in 2016 and 2017 drafting correspondence, the content and tone of which could only have served to elevate the dispute. I find that Michael Budini delayed lodging the complaint because he elected instead to attempt to obtain a settlement sum by his own efforts and methods rather than submit the very serious and damaging allegations to the Commission for prompt conciliation. In the circumstances, I reject the submission that the length of the delay was reasonable in all of the circumstances and I reject the contention that there was a reasonable explanation for it. 81 Nor am I satisfied that in late 2016 or 2017 Michael Budini was distracted with the efforts of securing Ms Budini into alternate accommodation to any substantial degree that would partly explain his delay in lodging the complaint. Accepting that it became necessary in early 2017 to move Ms Budini to a private nursing home, that move occurred at the time when Michael Budini was expending time preparing and sending correspondence of the kind I have identified above and engaging with the television media. 82 Nor am I satisfied that the application to NCAT for authority to engage legal services on Ms Budini's behalf furnishes an adequate explanation for the delay. Ms Budini has resided in South Australia since September 2016. Michael Budini has been her legal guardian in accordance with the law of South Australia from at least 1 November 2016. Michael Budini did not lack authority to engage a lawyer on Ms Budini's behalf, nor was the engagement of a lawyer necessary in order for Michael Budini to lodge a complaint on behalf of Ms Budini in the Commission in any event. Michael Budini's perceived lack of authority did not inhibit him from negotiating the terms of a litigation funding agreement and disclosing the proposed terms to Sunnyfield's solicitors, nor did it inhibit him from corresponding with Sunnyfield in his capacity as a legal practitioner, nor did it impede him from directly engaging independent counsel from as early as October 2016. 83 I consider these circumstances to be sufficient, of themselves, to warrant the refusal of leave even if the proposed case against Sunnyfield (or parts of it) could be shown to be reasonably arguable. 84 In so concluding, I have had regard to the circumstance that Ms Budini is a person with a disability who is wholly reliant upon her guardian to advance and protect her interests, and that the refusal of leave would preclude her from bringing a claim founded in unlawful discrimination in connection with the alleged events, whether through Michael Budini or any other litigation representative. However, as Michael Budini has acknowledged, Ms Budini's intellectual disability is such that she is unable to comprehend whether Sunnyfield unlawfully discriminated against her on the grounds of her disability and I do not consider there to be any prospect of her suffering an affront capable of being assuaged by an apology. 85 As to the claim for compensable damages, that aspect of the case is premised almost entirely upon allegations that Sunnyfield wrongly procured the disposition of Trust money by the Trustee. As will be explained below, any financial losses said to have been caused by a significant number of the allegations are losses incurred by the Trust and not by Ms Budini personally. It is notable that the Trustee is not joined as a party in this action, nor has it sought to be joined. To the extent that the Trust has suffered any losses as a consequence of the acts or omissions of Sunnyfield, the refusal of leave to commence a claim alleging unlawful discrimination would not affect the right of the Trustee to pursue its own claim if it considered the allegations affecting the Trust to have any substance. Nor would it affect the right of Michael Budini or Ms Budini through her litigation representative to bring an action founded in breach of trust affecting their interests as beneficiaries. 86 If I am wrong in refusing leave solely on the bases I have just identified, I would refuse leave in respect of many of the allegations for the additional and alternate reason that they do not enjoy reasonable prospects of success either on the facts or on the law. In respect of some of the allegations, leave should also be refused for the additional reason that Michael Budini either knew or was in a position to know the salient facts many years ago and that he has no reasonable explanation for the long delay in bringing a complaint about their particular subject matter. I have also concluded that the delay is prejudicial to Sunnyfield in a significant respect. 87 It is appropriate to consider the multiple alleged instances of unlawful discrimination both separately and accumulatively. They will be considered both for the purposes of assessing the true delay in respect of each allegation (so far as that can be done) and for the purposes of determining Sunnyfield's claim that the claims are untenable.

DISPOSITION OF TRUST MONEY 88 A number of allegations concern the amount of financial expenditure on Ms Budini's care and welfare. I will refer to them as the financial allegations. They form a significant part of the proposed claim for an award of compensable damages claimed on Ms Budini's behalf. There is also a claim for unquantified exemplary damages that may relate to this category of the complaints.

Alleged excessive expenditure on external agency carers 89 Potentially the most dated of the financial allegations is a complaint that Sunnyfield caused the Trust to pay for one-on-one agency care for Ms Budini over many years for the purpose of enabling her to spend time on pleasurable social outings outside of Sunnyfield. The payments by the Trustee for the provision of one-on-one care or companionship of that kind were not received by Sunnyfield but by an external agency. It is nonetheless alleged that by causing the Trust to engage external agency carers, Sunnyfield freed up its own resources and so obtained a financial benefit. 90 The terms of the Trust without question authorised expenditure for the purpose of enhancing Ms Budini's social and emotional wellbeing. 91 If leave were to be granted, the issue to be tried is whether Sunnyfield caused the Trustee to pay for externally provided care that was so far in excess of Ms Budini's requirements as to amount to unlawful discrimination. In supplementary submissions it was also contended that Sunnyfield was knowingly concerned in a breach of trust by the Trustee: Barnes v Addy LR 9 Ch App 244. In each case it is alleged that there was so much "waste" that, if permitted to continue, it would have left the Trust fund so depleted that it could not support Ms Budini for the remainder of her lifetime. 92 It is significant that the damages claimed on behalf of Ms Budini in the proposed proceedings are expressed as an award that should be made payable to Ms Budini and not as a payment to restore funds to the Trust. Such an order would put the judgment sum in the hands of Michael Budini in his capacity as Ms Budini's guardian and financial administrator, and not in the hands of the Trustee to be administered in accordance with the terms of the Deed. Counsel for the applicants told the Court that such an award would be legally permissible because a disposition of money from the Trust had the consequence that the money was given to Ms Budini and so became her personal asset. A waste of the asset was, it was submitted, a wrong committed against Ms Budini personally. I consider that submission to be untenable. 93 If losses have indeed been suffered by reason of any such contravention by Sunnyfield, they are losses in the nature of a diminution of the Trust fund that would not otherwise have occurred. Even if it could be shown that there was a defalcation of the Trust of the kind alleged, I do not consider Ms Budini has reasonable prospects of succeeding on her claim to be entitled to a personal award of damages in an amount equivalent to that lost by the Trust. The absence of a claim for relief in the form of a restitution of funds to the Trust for monies lost by the Trust of itself is a sufficient reason to refuse leave in respect of all parts of the action involving alleged excessive expenditure of Trust money. 94 Another significant aspect of the excess expenditure claims is that Sunnyfield wrongly sought and relied on the authorisation and consent of Ms Budini's brother Peter Budini in respect of decisions affecting Ms Budini's level of care and support (including the appropriate degree of paid companionship). The Court was told that Peter Budini is now in his late 80's and that there is a real chance that he will not be living at the time that the proposed claim proceeds to trial. 95 On this aspect of the financial allegations, the applicants face the significant hurdle that the terms of the Trust did not condition the Trustee's powers with any requirement that the Trustee first obtain the consent of Peter Budini or of Michael Budini or of any other next of kin. Nor does the Deed limit dispositions from the Trust to expenses directly related to Ms Budini's medical care. The Trustee is inarguably authorised to expend money for Ms Budini's benefit which, again inarguably, includes outings with a paid companion for her enjoyment and social wellbeing. Michael Budini himself acknowledged in 2016 that the outings were "doubtless beneficial" to Ms Budini's wellbeing, although he stated that her time could be better fulfilled if spent with family and friends interstate in Adelaide. 96 On the material before me it is apparent that a trial of this aspect of the complaint would likely descend into a long and complex trial in which the discretionary decisions of the Trustee and the quality of the consent of Peter Budini as to the disposition of the Trust funds for Ms Budini's benefit is called into question by Michael Budini. It cannot reasonably be argued by Michael Budini that Ms Budini should have not had the benefit of a one-on-one carer to enable her to enjoy social outings at all. Yet that is a basis upon which the applicants quantify their claim for damages: they claim for reimbursement of all money spent on private agency care. 97 For present purposes it may be accepted that the Trustee may have a duty to ensure that the Trust fund is managed in such a way that can sustain Ms Budini for the whole of her lifetime. It may also be accepted that excessive expenditure over a significant period of time might result in the exhaustion of the Trust fund before Ms Budini's death. However, as discussed below, Michael Budini was aware over many years of the rate at which the Trust funds were expended on Ms Budini's care and, on his own evidence, he had concerns about his father's capacity to participate in decisions about the expenditure. Assuming (without deciding) that there was a proper basis for those concerns, I consider Michael Budini to have been in a position over many years to complain of unlawful discrimination on Ms Budini's behalf. 98 Again for the present purposes, it is not necessary to determine whether Peter Budini was unable or unwilling to make decisions on Ms Budini's behalf at various times. Even if he was, I find that any issues affecting his willingness or capacity to authorise expenditure were issues that were either known or ought to have been known by Michael Budini for many years. Indeed, the contemporaneous correspondence (adduced by Michael Budini himself) shows that Michael Budini received correspondence from Peter Budini expressing at least an intention to cease providing instructions in relation to Ms Budini's care as early as May 2007. The correspondence contained a request that Sunnyfield deal with his son instead. The correspondence takes the form of an email identifying Peter Budini as the sender and Michael Budini as the only recipient. 99 Sunnyfield disputes having received the email. It has adduced correspondence passing between it and Peter Budini, including correspondence in 2013 in which Peter Budini confirmed that he wished to remain the first point of contact for Ms Budini and described himself as her "guardian". Peter Budini identified Michael Budini as the second point of contact, but stated that Michael Budini should have no say in decisions about Ms Budini's holidays (as to which see below). 100 It is not disputed that the initial appointment of Michael Budini as Ms Budini's legal guardian in 2015 was made on the application of a staff member of Sunnyfield. Sunnyfield's records show that it made the application because it then perceived an unwillingness or inability in Peter Budini to continue to participate in significant decisions that had to be made about Ms Budini's future care at that time. 101 In the circumstances I have described, I am not satisfied that leave should now be granted to commence a proceeding alleging that Sunnyfield had a want of authority for its acts or omissions continuing over the many years in which Peter Budini acted as Ms Budini's next of kin or informal guardian dating back to 2007 or any other date. I consider that the time for Michael Budini to assert (rightly or wrongly) that his father was incapable of responsible decision making in relation to past decisions concerning Ms Budini passed many years ago. 102 In his evidence on this application, Michael Budini acknowledged that he was indeed aware over a significant period of time of the amount of Trust money expended on Ms Budini's care and welfare. His evidence included the following: 31. The only particular concern that I did hold regarding Ricky during some of the Relevant Period related not to her personal care, but instead to the inordinate rate at which the fund (Fund) of the Trust appeared to be depleting by expenditures relating to a care. 32. In particular, over the Relevant Period, I would receive statements, at least annually, from Perpetual, which gave me a broad idea of the income accruing to the Fund of the Trust, and the expenses being paid from that Fund in respect of Riki's care. 33. Despite the (sometimes significant) income generated by the Fund, it appeared to me, particularly throughout much of the Relevant Period, that the Fund was being depleted at a rate which seemed to me to be inexplicable, given the relatively modest expenditure which I assumed was required for Riki's day to day care. There seemed to me to be very significant expenses over and above Sunnyfield's standard fees. 103 Consistent with that evidence, the contemporaneous correspondence before the Court shows that Michael Budini had expressed his perceived concerns about expenditure from as early as 2013. In May of that year, he wrote to Sunnyfield about perceived excessive expenditure on Ms Budini's holidays (dealt with in substance below). He stated: 5. Review of Unnecessary Expenses Some of the administrative decisions being made for Ricky (described above) raise questions about how well her resources are being managed, including by the trustee, Perpetual Trustee (copied). It is clearly in Ricky's best interests for sensible management of the remaining fund, not waste. Therefore to try and help improve some of the obvious current inefficiencies I will shortly contact Perpetual Trustee's relevant Responsible Officer/s, and, in the meantime, would welcome any comments any of you may have. 104 Whether Michael Budini followed through on his intention to raise concerns about excessive expenditure is unnecessary to decide. The salient points are that Michael Budini was alert to an issue concerning potential "waste" of the Trust fund, that he had the knowledge and skills to raise the concerns with the Trustee about the expense of Ms Budini's holidays (and hence all other expenditure on her wellbeing) and that it was his stated intention to do so in 2013. In my view it is unreasonable for Michael Budini to now formulate a claim alleging unlawful discrimination founded on alleged "wasted" expenditure that was either known to him or readily ascertainable by him over a period of many years. 105 Moreover, after his appointment as Ms Budini's legal guardian in 2015 Michael Budini engaged in further email correspondence with Sunnyfield in connection with her one-on-one care arrangements, among other things. The correspondence shows that Michael Budini did not suggest at that time that the expenditure requested or recommended by Sunnyfield was unlawful in any way, although it does show that Michael Budini disagreed with the discretions being exercised by the Trustee in respect of matters of judgment and degree. Michael Budini's correspondence shows that he determined in 2016 that the one-on-one care arrangements should be reduced from four hours to three and that he was otherwise awaiting NDIS funding as alternate means of meeting the expense of Ms Budini's social outings. 106 When asked to explain how the quantum of claimed damages was arrived at, Counsel for the applicants confirmed that they assert a liability on the part of Sunnyfield to pay to Ms Budini every dollar paid by the Trustee to external agency carers over a period dating back to 2012 and perhaps as far back as 2007. The exemplary damages claim was said to require Sunnyfield to disgorge to Ms Budini an amount equivalent to all of the Commonwealth funding they had received in respect of Ms Budini. Quite apart from the unreasonableness of the delay, I do not consider there to be any reasonable prospects of the applicants succeeding on such an unconfined claim, assuming the facts could arguably amount to unlawful discrimination in any event.

Alleged inappropriate holidays 107 This complaint is to the effect that Sunnyfield caused the Trust to spend money on holidays for Ms Budini to extravagant and inappropriate destinations, including the expense of accompanying carers. It is submitted that the expenses of the holidays was so excessive as to amount to unlawful discrimination. The complaint is advanced whether or not the holidays were funded at the discretion of the Trustee. In supplementary submissions it was also submitted that the excessive expenditure constituted a breach of trust. Alternatively it was submitted that Sunnyfield could not point to the terms of the Trust Deed as a defence to a claim founded in unlawful discrimination and that Sunnyfield had procured a breach of trust in respect of the expenditure in any event. Sunnyfield has not had an opportunity to respond to the latter submissions. 108 Michael Budini's correspondence to Sunnyfield in 2013 shows that he knew about Ms Budini's holiday destinations and that he was at that time suggesting that different decisions should be made about them. That correspondence did not suggest that the choice of destination amounted to unlawful discrimination. Michael Budini's later correspondence in mid-2016 confirms that he knew that Ms Budini had a holiday budget allocation of $10,000 each year. Again, there was no suggestion at that time that the budget allocated for her holidays was so extravagant as to amount to unlawful discrimination, a breach of trust or any other actionable wrong. 109 I consider Michael Budini was in a position over many years to assert that expenditure on Ms Budini's holidays was so extravagant that it could not lawfully be requested by Sunnyfield or authorised by the Trustee. Michael Budini's views as to how the Trustee's discretion should be exercised may well have diverged from that of the Trustee. However, in light of his prior knowledge he should not now be granted leave to commence an action questioning the appropriateness or lawfulness of the expenditure in relation to Ms Budini's holidays dating back to 2012 or beyond, insofar as it is said that the act of requesting the Trustee to pay for the holidays constitutes unlawful discrimination against Ms Budini. 110 In his first affidavit Michael Budini asserted that it had been reported to him by the informant (the identify of whom he does not identify) that in at least one instance, Sunnyfield had pretended that Ms Budini had taken a holiday (paid for by the Trust) when in fact only her carers had done so, leaving Ms Budini behind. The particular holiday or holidays forming the subject matter of that alleged fraud are not identified. 111 This aspect of the proposed proceeding cannot reasonably be regarded as falling within the same facts as those alleged in the complaint lodged with the Commission. Of itself, that is a sufficient basis to refuse leave to proceed with it. 112 Further, the claim is one alleging fraud or conduct analogous to it. It became apparent during the course of the hearing that Michael Budini has no evidence to verify such a serious allegation, other than his reliance on the bare assertion of the informant. Michael Budini asked the Court to read part of a further affidavit in which he suggested that Ms Budini could not have travelled on some overseas holidays for which she had paid after 2010 when her passport expired. However, he later asked the Court not to read that part of the affidavit. His speculation that there was no valid renewed passport was baseless. 113 Given the nature of the allegation, I do not consider the stated intention to call an as yet unidentified informant to be sufficient to demonstrate that the applicants have an arguable case in respect of this claim. 114 To the extent that this allegation is persisted with (which is unclear), it may be advanced in support of the alternate causes of action referred to on the amended originating application in any event.

Alleged improper charge 115 The effect of this complaint is that Sunnyfield wrongly charged the Trust with the expense of making a significant capital improvement to its facility in the form of a perimeter fence in 2012. Michael Budini claims that he first became aware of the wrongful charge in November 2016 when alerted to it by the informant. 116 In his capacity as a secondary beneficiary of the Trust and Ms Budini's legal guardian, Michael Budini has at all times been in a position to make enquiries of the Trust concerning the disposition of the Trust funds. There is no evidence to support even an arguable case that Sunnyfield on-charged such a significant expense to the Trust. Leave will not be granted in respect of this aspect of the complaint, irrespective of the date upon which Michael Budini first heard from the informant. I have had regard to the possibility that the informant may give oral evidence to repeat the assertion in evidence. However, for present purposes it is appropriate to proceed from the premise that if the informant him or herself was in possession of evidence capable of verifying the assertion that the Trust was charged for the expense of the fence, that would have been made known to Michael Budini. The prospect of the informant giving evidence at the trial is to be considered in the context of Michael Budini having access to the accounts of the Trust. I consider this allegation to amount to a bald unsubstantiated assertion made by an informant and repeated by Michael Budini without proper verification from the Trust that it incurred any such expense.

Alleged double charging 117 It is then alleged that Sunnyfield has double-charged its invoices to the Trust in a way that would give rise to unlawful discrimination. The applicants adduced extracts from statements of account from the Trust which, it was said, "appear to disclose multiple instances of double-charging". The Court cannot perceive any duplication of charges in the records relied upon. All that is shown is that on one occasion two payments (in different amounts) were made to the same recipient on the same day. Moreover, the payments relied upon by the applicants were not payments to Sunnyfield but payments to Ranstad Pty Ltd, the agency paid by the Trust to provide one-on-one care and companionship for Ms Budini. 118 The evidence before the Court goes no higher than to suggest that on a single occasion the Trustee mistakenly caused one of Sunnyfield's invoices to be paid twice, that Sunnyfield brought the double payment to the attention of the Trustee and that the mistaken payment was reimbursed to the Trust. So much has been acknowledged by Sunnyfield from the outset. 119 In my view, Michael Budini has no proper evidentiary basis to allege that Sunnyfield has knowingly double-charged the Trust. I would draw that conclusion whether or not Michael Budini was told by the informant that "multiple instances" of double charging had occurred.

Gambling 120 It is alleged that during her outings with her external carers, Ms Budini was permitted to use her spending money on poker machines, gambling up to $200 at one time. 121 On this topic, the complaint lodged with the Commission was expressed as follows: Quite apart from the patently unnecessary and inappropriate financial expenditure and losses associated with this activity (which is clearly a further form of financial abuse), it was manifestly a reprehensible abuse of Ricky for Sunnyfield to cause her to become a poker machine addict. 122 There is evidence supporting this allegation in the form of a "Risk Management Plan" prepared by Sunnyfield in 2012. It sets out a series of risks to which Ms Budini might be exposed. It proposed the means of addressing the risk and sets a date for review of the plan. The document contains a statement that Ms Budini "enjoys the poker machines when visiting a club", that she had "no conception about the value of money" and that she had been "known to gamble up to $200.00 at one time". The document records that Ms Budini was attracted to the noise and bright lights of the machines. 123 It is not unreasonable for Michael Budini to express alarm at the fact that a person with Ms Budini's disabilities had been allowed (whether by negligence or otherwise) to spend any money playing poker machines. 124 I have nonetheless concluded that an action founded on unlawful discrimination in connection with this aspect of the complaint should not have leave to proceed, for three reasons. The first is that identified at [98] - [101] of these reasons in connection with the conduct of Michael Budini, on the assumption that he first became aware of the critical facts in November 2016. The second relates to what is said earlier in these reasons in relation to the role played by Peter Budini in Ms Budini's care. The Risk Management Plan was executed by Peter Budini on 7 November 2012 and it could not reasonably be argued that Sunnyfield concealed the fact that Ms Budini had gambled in that way from the person then acting as her informal guardian and next of kin. Whether appointed as a formal guardian or not, it was Peter Budini who (with Michael Budini's knowledge) was the person who had assumed the responsibility to protect and advance Ms Budini's interests at the time that the events occurred. To the extent that Peter Budini lacked capacity to do so in 2012, I consider that to be a matter that his son, Michael Budini, either knew or ought to have known. Third, I am satisfied that the respondents will be prejudiced in the conduct of a trial in respect of acts done with the consent and knowledge of Peter Budini. As I have already observed, it is likely that Peter Budini will be unable to give evidence as to his mental capacity in 2012 (or any evidence at all). That is a critical consideration affecting the exercise of my discretion in relation to a large part of the DD proceeding. Fourth, the refusal of leave to commence a proceeding under the AHRC Act in respect of this aspect of the complaint will not leave Ms Budini without a remedy. If there have been losses suffered by Ms Budini personally (as opposed to losses suffered by the Trust) that may sound in an award of damages at least in tort. I arrive at these conclusions without expressing a view as to whether the facts disclosed in the Risk Management Plan are capable of constituting unlawful discrimination within the meaning of the DD Act. For the reasons already given, the circumstance that Ms Budini may not obtain a compelled apology under the DD Act does not of itself dissuade me from the conclusion that leave should not be granted.

Reimbursement of stolen money 125 It is not disputed that in 2010 and 2011 a member of Sunnyfield's staff stole money from Ms Budini. It is Sunnyfield's case that $10,935.00 was taken. The applicants claim that the amount stolen cannot be verified. In the complaint lodged with the Commission it was alleged that Sunnyfield did not reimburse the stolen money. At the hearing of this application, Sunnyfield submitted that this complaint was untenable. It relied upon internal email correspondence showing that a direction had been given to its Chief Financial Officer on 25 July 2011 to repay the stolen money to the Trust and that the theft had been reported to the police. 126 Following the reservation of judgment on the leave application, Sunnyfield informed the Court that it had been asked by the Trustee to confirm whether the stolen money had been repaid to Ms Budini's bank account. Sunnyfield's current Chief Financial Officer conducted an examination of its accounts and was unable to identify a transfer to Ms Budini's bank account matching the amount of the stolen money. The review was said to have been complicated by the loss of some electronic records and by the departure of the staff member who would have been responsible for making the transfer. As a consequence, Sunnyfield has withdrawn its assertion that the money was repaid in 2011. Sunnyfield's present position is that the fact of the repayment could not presently be verified on its bank accounts. It has recently made a payment to the Trust representing what it says is the amount of the stolen money (verified by a report made to the police at the time of the theft in 2011), together with interest calculated to November 2019. 127 The applicants submit that Michael Budini first raised the question of the stolen money in his correspondence to Sunnyfield dated 3 March 2017 and was met by false denials. They submit that Sunnyfield has "perpetuated false denials" concerning the theft for nearly three years and that the late disclosure by Sunnyfield of its inability to confirm the reimbursement by reference to its factual records should cause the Court to approach all of Sunnyfield's evidence with caution. 128 This aspect of the allegations does not suffer from the same length of delay as the other complaints. I am satisfied that Michael Budini raised the issue of reimbursement with Sunnyfield in his correspondence of 26 March 2017, not long after he first became aware of the theft. I am also satisfied that Sunnyfield made assertions that the money had been repaid on the strength of an email instruction given to its Chief Financial Officer in 2011 without taking the further step of independently verifying the transaction by reference to its banking records. 129 For present purposes, I consider that Sunnyfield's current inability to verify the transaction by reference to banking records is explained by the passage of time and is, in my view, a consequence of its failure to inform Ms Budini's family of the theft at the time that it occurred so that they could be assured of its prompt restoration to her. 130 In written submissions, Counsel for the applicants invited the Court to infer that: had Mr Budini not been met with false denials for nearly 3 years, and had SFD instead investigated and disclosed the true position in April 2017, it would have been much simpler and quicker for Mr Budini to obtain legal advice, such that the Complaint could and would have been issued much sooner and, potentially, within time. 131 Had the issue of the stolen money been a critical aspect of the complaint lodged with the Commission, I would have been minded to draw that inference. However, the allegation concerning the stolen money was given only brief mention in an otherwise lengthy complaint having the multiple components discussed in these reasons. As I have said, the course of conduct embarked upon by Michael Budini in late 2016 through to early 2017 involved an asserted claim of $10 million in damages and an insistence that Sunnyfield negotiate an outcome in the manner I have already discussed. I do not accept that the complaint about the stolen money would have altered that strategy had Sunnyfield's inability to verify repayment been brought to Michael Budini's attention at an earlier time. 132 To the extent that the money together with appropriate interest has now been repaid, there is no extant loss. There can be no question that if there is a shortfall in the repayment (which appears to be disputed), there is a rightful claim for the shortfall to be paid. However, such a claim may be pursued by alternate causes of action without the necessity to argue that the facts and circumstances constitute direct or indirect discrimination within the meaning of the DD Act.

ALLEGED WRONGS IN THE PROVISION OF CARE 133 This category of complaints relates to the manner in which Sunnyfield provided accommodation, care and medical services to Ms Budini in the many years that she resided there. They relate to acts or omissions affecting Ms Budini's health, safety and welfare. As with other complaints, they are accompanied by an allegation that Sunnyfield was not entitled to rely upon the consent or authorisation of Peter Budini. As Ms Budini did not have a formally appointed legal guardian it was submitted that decisions in relation to her health and care were made without any valid consent at all. 134 Consistent with my earlier findings in connection with the financial complaints, I would not grant leave in respect of any act or omission constituted of a decision taken with the knowledge or authorisation of Peter Budini. In particular, I consider Michael Budini at all relevant times to have known or ought to have known of any issue affecting his father's ability or willingness to act as Ms Budini's "informal guardian". Perhaps more significantly, Michael Budini knew that no person had been appointed as Ms Budini's legal guardian until his own appointment in 2015. 135 After his own appointment in 2015, Michael Budini corresponded at length with Sunnyfield without asserting that the previous absence of a legal guardian rendered all prior decisions in relation to Ms Budini either unethical or unlawful. As I have said, Sunnyfield is prejudiced in the conduct of a trial in which the capacity of Peter Budini to make decisions on Ms Budini's behalf over many years is put in issue, particularly in circumstances where it is likely that Peter Budini himself will no longer be available to give evidence on that subject. The contemporaneous records of Sunnyfield show that Peter Budini was indeed consulted and participated in decisions that are now complained of. The authenticity of those records cannot reasonably be questioned. My consideration of the specific complaints proceeds against that background.

Alleged false dementia diagnosis and NDIS fraud 136 Michael Budini was appointed as Ms Budini's legal guardian by NCAT on the basis that she was, among other things, suffering from "rapidly worsening Alzheimer's dementia". The reasons of NCAT state that its assessment was based on an opinion provided by a consultant psychogeriatrician. The 2015 application to have Michael Budini appointed as Ms Budini's guardian was made at the insistence of Sunnyfield itself at a time when important decisions had to be made about her future care in light of her dementia and the devolution of the Sunnyfield home pending at the time. 137 Email correspondence shows that in July 2016, Michael Budini was in contact with Ms Budini's GP including in relation to her dementia. On 4 September 2016 he caused her to be accommodated in a more secure facility in Adelaide with an attached dementia unit. She has since been transferred to a private nursing home. On 6 September 2016, Michael Budini's appointment as Ms Budini's legal guardian was renewed by NCAT, including on the basis that she suffered from Alzheimer's dementia. 138 In October 2016, Michael Budini stated to NCAT that Ms Budini's dementia had been recognised as long ago as 2014, and possibly earlier by her then GP. He relied upon the dementia diagnosis to support his claim that Sunnyfield could not care for a person with Ms Budini's needs. He claimed that since moving from Sunnyfield to a facility with a dementia unit attached, Ms Budini had gained weight and that she appeared happier. 139 The complaint lodged with the Commission stated that Ms Budini's current GP had advised that since her relocation to Adelaide Ms Budini "suffers little, or no, dementia". "Dementia does not get better," the complaint stated, "so Ricky could logically not have had dementia before if she does not have it now". On the basis of Michael Budini's personal observations, it was further alleged that Ms Budini often seemed "drugged out" at Sunnyfield which may, it was alleged have "mimicked the symptoms, and therefore led to an incorrect diagnosis, of dementia". 140 The claim now sought to be commenced includes an allegation that the diagnosis of dementia was "false". It is claimed that Ms Budini was misdiagnosed, and that the misdiagnosis formed a part of a health crisis deliberately constructed by Sunnyfield to secure a financial advantage for itself, including by affecting a fraud on the NDIS scheme. 141 Whether or not Ms Budini suffers (or at any time suffered) dementia is a question of medical expertise to be determined at trial should leave be granted. Michael Budini has not asserted that the delay in lodging the complaint is explained by the necessity to obtain a medical report for the purposes of showing that past diagnoses of dementia by apparently qualified medical practitioners was "false". Whether he obtained any such report prior to commencing this application is currently unknown to the Court. 142 The allegation of fraud on the NDIS is supported by Michael Budini's sworn evidence to the effect that in June 2016 he attended a meeting with NDIS assessors and two Sunnyfield staff members. He states that the staff members pulled him aside and told him that they would be deliberately exaggerating Ms Budini's symptoms in order to maximise the amount the NDIS might contribute to her care. Michael Budini goes on to assert ignorance at that time as to the true state of Ms Budini's health. 143 As has been mentioned, in 2016 and 2017, Michael Budini claimed in correspondence that he was aware of a fraud that had been committed against the NDIS by Sunnyfield staff. He sought to use that claim as leverage in his negotiations with Sunnyfield. Implicitly, the correspondence is to the effect that no report to the authorities would be made if Sunnyfield complied with his demands. At the time of that correspondence, Michael Budini was an admitted legal practitioner. Assuming for present purposes that fraud of the kind alleged occurred, it is concerning to the Court that Michael Budini would not report it to the relevant authorities including in respect of the claimed funding to support Ms Budini in what is now claimed to be a knowingly false dementia diagnosis. Further, on his own evidence, Michael Budini continued in attendance at the NDIS meeting without alerting the assessors to what the Sunnyfield staff had allegedly said to him before the meeting commenced. On his own evidence he remained in the meeting having the state of mind he deposes as follows: 73. During the NDIS Meeting I became concerned that Sunnyfield was not acting in Ricky's best interests, in that Sunnyfield was: 73.1 Precipitating an unnecessary health crisis by overmedicating Ricky, and allowing her weight loss to spiral out of control; and 73.2 otherwise relying upon false or exaggerated diagnosis and representations as to her condition. In order to maximise the funding that Sunnyfield could obtain from the NDIS. 144 Notwithstanding those asserted concerns, Michael Budini's correspondence with Sunnyfield following the NDIS meeting shows that he hoped and expected NDIS funding to be forthcoming as a consequence of what had been said at the meeting and that he expected to base future decisions about Ms Budini's care around the amount of funding that might become available. 145 If the Sunnyfield staff had stated an intention to exaggerate Ms Budini's symptoms (as to which I make no finding), Michael Budini ought promptly to have reported that stated intention to the NDIS in his capacity as Ms Budini's guardian and as a participant in the meeting that then followed. 146 Moreover, to the extent that any entity has suffered a loss as the consequence of any such fraud, it is the entity responsible for administering the NDIS. It has not been shown that Ms Budini has any entitlement to financial compensation under the AHRC Act as a consequence of the serious facts alleged. It remains unclear to the Court how the asserted facts could arguably support a claim for unlawful discrimination in any event. To the extent that the claim is founded on Ms Budini's incapacity to advance her own interests at the NDIS meeting, it was clearly the role of Michael Budini to advance her interests in his capacity as her legal guardian, and to do so at the time that the NDIS meeting occurred. If I am wrong in that regard, the claim of fraud against the NDIS ought to have been promptly the subject of a complaint lodged with the Commission and not improperly used as leverage by Michael Budini in the manner I have described. 147 In all of the circumstances I have described, it is not in the interests of the administration of justice to grant leave to the applicants to now raise a case founded in fraud on the NDIS based on a misdiagnosis of dementia or upon any other alleged exaggeration of Ms Budini's condition, having regard to the acts and omissions of her legal guardian in relation to the alleged fraud.

Alleged "virtual starvation" 148 This aspect of the complaint alleges that throughout 2015 and 2016 Ms Budini suffered from severe and rapid weight loss. So much is not in dispute. 149 It is further alleged that Michael Budini was advised in 2015 or early 2016 that Ms Budini had lost 33 kilograms. He alleges that in July 2016 he expressed concern to Sunnyfield about Ms Budini's condition and suggested that she be fed the nutritional supplement Sustagen. He alleges that his correspondence was ignored. He further alleges that he attended on Ms Budini late in the evening of 4 September 2016 without prior notice to Sunnyfield after the informant had alerted him to Ms Budini's worsening condition. He alleges that when he saw Ms Budini he was shocked at her emaciated appearance. He alleges that her physical condition was a factor that caused him to "rescue" her from the facility. He alleges that he then took Ms Budini to be weighed and was shocked to hear that she had lost "another 5 kilos (on top of the 33 kilo weight loss advised to me earlier in the year …), and that she only weight 46 kilograms". It is then alleged that since being removed from Sunnyfield, Ms Budini had rapidly gained weight and that, by inference, Sunnyfield had been starving her. If leave is granted, the applicants will rely at trial on a photograph indicating that Sunnyfield staff had kept Ms Budini on a weight loss diet. 150 Whether or not Ms Budini was "rescued" from Sunnyfield in the manner and for the reasons alleged by Michael Budini is the subject of a significant area of dispute that need not be determined here. However, for the purposes of the leave application it is appropriate to make some substantive findings about Michael Budini's degree of knowledge about Ms Budini's weight loss, its rapidity and causes at various times. 151 The complaint, as framed in the Commission, was expressed in part as follows: … on 31 July 2016, Michael wrote an email to Ms Karine Araujo (Karine) of Sunnyfield addressing his concerns with Ricky's alarming weight loss. Michael suggested feeding Ricky Sustagen Hospital Formula to increase her nutrition, however, Sunnyfield did not respond to his request, nor did Sunnyfield appear to have fed her such (or any) supplements. 152 Michael Budini's email to Sunnyfield of 31 July 2016 states that he had spoken to Ms Budini's GP the previous Friday and that the GP had reported that Ms Budini's weight was "still declining". The email stated that Michael Budini had understood that Ms Budini's weight had stabilised and asked how much she now weighed. The email concluded: Naturally I am worried about her eating habits. Have you considered Sustagen Hospital Formula? … 153 Contrary to Michael Budini's assertion in the complaint, Sunnyfield did reply to Michael Budini's email, and promptly so. On the morning of 1 August 2016, its Service Manager stated that Ms Budini had been weighed the previous Friday and that she now weighed 48.10 kg. The email continued: Ricky's weights [sic] was stable from March to June but she has lost another 2 kg in the last two months. Ricky had a blood test on 29th of July to check thyroid for weight loss, depending on the test results, Dr Ludowici will add Sustagen to her MMF next Tuesday. 154 I consider it to be indisputable that Michael Budini knew that Ms Budini's weight loss was occurring under the medical supervision of a GP and that the reasons for the weight loss were expected to be confirmed by the blood result tests. I find that he had been informed that the decision to implement Sustagen was a decision that depended on the blood test results and that Sunnyfield was acting on the advice of a GP in that regard, being the same GP with whom Michael Budini had consulted a few days prior. Indisputably, Michael Budini was otherwise made aware of the rapid weight loss that had previously occurred in 2015 and earlier in 2016. There remains some dispute as to whether Michael Budini was informed that Ms Budini's weight had stabilised at a time when it had not. 155 To the extent that Michael Budini now claims that the cause of the weight loss was Sunnyfield's conduct in maintaining her on a weight loss diet, I am satisfied that the information he relies upon to support that claim was in his possession at or around the time that he removed Ms Budini from Sunnyfield's care. I am not satisfied that there is a reasonable explanation for the delay in lodging a complaint alleging that such conduct (if it occurred) amounted to "virtual starvation" constituting unlawful discrimination. 156 If leave to proceed to trial on this aspect of the claim were to be granted, it would be necessary for the applicants to address the circumstance that the cause of Ms Budini's weight loss was, in early August 2016, under investigation by her GP. It was not disputed on this application that blood tests were undertaken to determine the cause and the most appropriate clinical response. Neither the complaint lodged with the Commission nor the material relied upon by the applicants on this application made any reference to the outcome of the medical investigation. Either the tests revealed a medical reason for the weight loss or they did not. The applicants have conducted this application in such a way as to give rise to an expectation that if they had any evidence that there was no medical explanation for the weight loss it would have readily been adduced to support an arguable case that Sunnyfield had starved Ms Budini. In all of the circumstances, and in the absence of such evidence, I am not satisfied that there is even an arguable basis to draw such a serious inference. I do not consider there is an arguable case that Sunnyfield failed to comply with medical advice in such a way to constitute a contravention of the DD Act.

Alleged failure to prevent absconding 157 Concerns about Ms Budini absconding were identified by Sunnyfield as early as 2012. Sunnyfield's records show that the perimeter fence referred to earlier in these reasons was erected in an attempt to address the problem. The risk was referred to in a Risk Management Plan executed by Peter Budini in 2014. Ms Budini's absconding behaviour was the subject of ongoing correspondence after Michael Budini's appointment as Ms Budini's guardian, continuing into 2016. For the purposes of argument it may be accepted that the ability to abscond was exacerbated by the unsuitability of Sunnyfield's premises and by Sunnyfield staff omitting to lock a rear door through which Ms Budini could exit the facility and be put at risk on the busy road outside. I do not consider any of these facts to be the subject of any real controversy. 158 The contemporaneous correspondence shows that difficulties with Ms Budini's absconding came to Michael Budini's attention as early as February 2015. In July 2016 Michael Budini challenged Sunnyfield about the difficulties it was experiencing managing Ms Budini's absconding behaviour. Aside from cost considerations, the risk of absconding was one of the reasons Michael Budini stated an intention to remove Ms Budini from Sunnyfield's care and to place her into a facility with a "secure dementia unit" in Adelaide. 159 On the evidence before me, I do not accept that the informant provided any information to Michael Budini in late August relating to the absconding over and above that already known to him at the time. Sunnyfield itself had recognised the need to ensure that Ms Budini did not abscond. It cannot reasonably be disputed that it was Sunnyfield that raised the suitability of its existing facility with Peter Budini. It was Sunnyfield that applied to have Michael Budini appointed as legal guardian to make future decisions about Ms Budini's future care arrangements. It is not disputed that in 2016 Michael Budini was communicating with Sunnyfield about the devolution of the home in which Ms Budini resided and about the construction of a more secure unit for her. At the same time, to Michael Budini's knowledge, an aged care assessment report was prepared to assess Ms Budini's eligibility to be placed in an aged care home. 160 To the extent that there were negligent acts on the part of Sunnyfield staff in their failure to lock a rear door, there are other causes of action available in respect of this aspect of the complaint, subject to proof of loss or damage. To the extent that Ms Budini was exposed to a risk to her safety by her absconding, it was a risk of which her legal guardian was aware. Michael Budini and Sunnyfield were awaiting the necessary assessments to accommodate Ms Budini more safely. It is difficult to see how a claim of unlawful discrimination sounding in damages or any other relief could succeed on those facts. There is no reasonable prospect that it could. It is not sufficient to assert that Ms Budini was exposed to a risk to her safety. 161 The absconding behaviour was also alleged to be a manifestation of abuse and neglect on Sunnyfield's part, so causing Ms Budini to escape from allegedly miserable surroundings to seek out her relatives, including Michael Budini. The evidentiary basis for that claim was an opinion allegedly expressed by the informant together with Michael Budini's assertion that the absconding behaviour ceased when Ms Budini was removed from Sunnyfield's care. 162 In my view, the assertion that Ms Budini has since stopped her absconding because the abuse and neglect at Sunnyfield has ended must be given no weight in the absence of evidence about the nature and security of her present accommodation. It cannot be disputed that in 2016 it was Michael Budini's intention to move Ms Budini to an accommodation facility having a secure dementia unit. She has since been moved to an aged care home in an Adelaide suburb. The fact that Ms Budini has not absconded from that kind of facility simply cannot support the inference that she was previously abused and neglected at Sunnyfield to the extent that she felt the need to escape. 163 I am not satisfied that leave should be granted to commence a proceeding alleging contravention of the DD Act in relation to the absconding complaint.

Alleged unlawful restrictive practices 164 This aspect of the complaint alleges that Sunnyfield unlawfully restrained Ms Budini, including chemically. The prima facie evidence for that claim is a bundle of documents evidencing the administration of medications to Ms Budini and steps that were taken to restrict her movement. 165 Like other complaints, this allegation in large part challenges steps taken by Sunnyfield with the knowledge and consent of Peter Budini. It is again alleged that Peter Budini could not consent to the restraints on Ms Budini's behalf because he was not formally appointed as her guardian. I would not grant leave in respect of this category of complaint for the same reasons expressed earlier in relation to Peter Budini. 166 Moreover, the materials relied upon by the applicants to establish a prima facie case of unlawful restraint evidence a process by which Sunnyfield sought the approval of a Restricted Practices Management Panel in respect of practices recommended by a medical practitioner. An instance relied upon involved the administration of Valium for the purpose of easing Ms Budini's distress when having blood taken for a medical test. 167 To the extent that this aspect of the complaint questions the appropriateness of Ms Budini's medical prescriptions over the course of many years, there is no proper evidentiary basis to claim that Sunnyfield departed at any time from the advice of Ms Budini's medical practitioners. To the extent that the diagnoses and advice of the practitioners are separately challenged, that is not a matter that on any reasonable view could give rise to a contravention by Sunnyfield of the DD Act. 168 A further restraint complained of involved a decision taken to lock a door or doors in the facility in 2014 as an interim measure to prevent Ms Budini from absconding. It is difficult to reconcile this aspect of Sunnyfield's case with the complaint alleging negligent acts allowing Ms Budini to abscond. To the extent that the restraints were not authorised under the law, there are other causes of action that may be pursued.

Other complaints 169 The complaint lodged with the Commission was expressed in the form of a long narrative. The manner of drafting makes it difficult to identity which parts of the narrative allege the essential facts necessary to establish unlawful discrimination and which are alleged by way of background. The applicants' evidentiary material gives rise to the same difficulty. 170 The above reasons do not encompass every allegation against Sunnyfield. To the extent that there is any subject matter not expressly dealt with, I do not consider that subject matter to affect my discretion to refuse leave. I consider the remaining subject matter for the most part to concern the disputed state of Ms Budini's accommodation. They are complaints about the standard of service delivery under a contract for the provision of a service that may be pursued by other causes of action. The reasons given at [50] - [85] above should be understood as encompassing them.

OTHER CONSIDERATIONS 171 It has not been overlooked that the complaint lodged with the Commission related to an array of issues allegedly arising in the course of Ms Budini's ongoing accommodation at Sunnyfield. Consideration must be given to the many instances of alleged unlawful discrimination in their accumulation and in the wider context in which the alleged acts or omissions occurred. The failure to lodge a complaint at an earlier time has been assessed having regard to the nature of the ongoing relationship between Sunnyfield, Ms Budini, Peter Budini and Michael Budini. These reasons for refusing to grant leave should not be understood as expressing an expectation that single instances of alleged discrimination must in all cases be the subject of a prompt and discrete complaint. There may be cases in which a complaint may properly be made in respect of a course of conduct occurring over months or years. 172 The applicants did not present their case as one in which the delay was explained by the desire to keep relations between Michael Budini and Sunnyfield workable and cordial whilst Ms Budini remained in Sunnyfield's care. Rather, the case was presented as one in which Sunnyfield had (among other things) concealed information from Michael Budini or Peter Budini or otherwise acted fraudulently and abusively in a way that had only recently come to Michael Budini's attention, so enabling him to formulate the claim now sought to be litigated in the DD proceeding. 173 I have concluded that the multiple components of the complaints of discrimination and the very serious nature of some of them cannot reasonably be reconciled with the contemporaneous communications between Sunnyfield and Michael Budini and Peter Budini over a considerable period of time. I do not accept that Michael Budini only recently became apprised of facts for the first time alerting him to the availability of a claim founded on a contravention of the DD Act, nor facts that enabled him to put an entirely different complexion on a long history of past events. Michael Budini's correspondence shows that his relationship with Sunnyfield deteriorated in 2016 when he questioned the cost of Ms Budini's care. The relationship became unworkable when he was informed that Sunnyfield had made an application to NCAT to have him removed as Ms Budini's legal guardian. It is reasonable to infer that that application provoked Michael Budini to anger as evidenced by the tenor and content of his email to NCAT alleging abuse, neglect and other serious misconduct by Sunnyfield in respect of matters that until that time had remained the topic of conciliatory and cooperative discussion. 174 In determining to refuse leave I have had regard to the availability of remedies under the DD Act that may not be available in respect of the other causes of action referred to in the amended originating application. I have also had regard to the particular and unique harm that may be compensated under the DD Act and to the foreshadowed claim for exemplary damages sought to be made on Ms Budini's behalf. However, I have concluded that the inclusion of a claim for exemplary damages is itself a reason to reject the explanation for the delay in lodging the complaint. Where it is alleged that a contravention is so egregious so as to give rise to an entitlement to exemplary damages, that is even more reason to proceed with a complaint expeditiously so as to invoke the conciliatory processes of the Commission. Such a claim also gives rise to an expectation that there be sufficient evidence to show an arguable case of egregious conduct. What is sufficient depends to an extent on the nature and seriousness of the allegations. In significant respects I have found the serious allegations advanced on behalf of Ms Budini to have no proper evidentiary foundation.

PREJUDICE 175 I have already identified a significant prejudice that would be suffered by the respondents should leave be granted, particularly concerning the likely unavailability of Peter Budini to give evidence on the critical question of his mental capacity to make informed decisions on Ms Budini's behalf over a period spanning many years. 176 The respondents asserted further prejudice in the form of the loss of business records and the departure of personnel who were involved in the events. I have not considered it necessary to make any determination as to the existence and extent of this form of prejudice. Its existence and extent may well differ from one aspect of the complaint to the next. In appropriate cases it may be possible to avoid prejudice of that kind by conditioning a grant of leave by limiting claims to acts and omissions occurring within a specified time frame. I do not consider this to be such a case. The matters I have identified are sufficient to refuse leave whether or not the respondents would otherwise be prejudiced in the way they have alleged, should leave be granted.

THE SECOND RESPONDENT 177 The parties' submissions devoted little attention to the asserted liability of Dr Clayton as an alleged accessory to Sunnyfield's contraventions. I do not consider the applicants to be in any better position on the leave application vis a vis Dr Clayton. Generally speaking, it is permissible for a claim to proceed against a secondary contravener without joining the primary contravener as a party. However, it remains necessary in such cases to establish that the primary contravention occurred. A trial against Dr Clayton would not greatly differ in subject matter, length or complexity to that proposed against Sunnyfield. I would refuse the applicants leave to proceed with a claim against Dr Clayton for the reasons given above, insofar as they touch or concern any acts or omissions alleged against him.

ORDERS 178 An originating application claiming relief under the DD Act was filed on 22 October 2017 without the leave of the Court. Orders should be made striking out those claims as now expressed in the amended originating application filed 11 February 2019. 179 On 3 December 2018 the Court made an order appointing Michael Budini as Ms Budini's litigation representative for the purpose of the application for leave, which is now determined. 180 It will be necessary for the status of Michael Budini as litigation representative to now be revisited in connection with the remaining causes of action so that the proceeding can be progressed to trial. I certify that the preceding one hundred and eighty (180) numbered paragraphs are a true copy of the Reasons for Judgment herein of the Honourable Justice Charlesworth.