Summary of background facts
4 The primary background facts are substantially agreed by the parties in both appeals.
5 As noted above, AZAFG arrived in Australia at Christmas Island by boat, accompanied by her older sister, AZAFF, on 19 March 2011. They were classified on their arrival as unaccompanied minors. They both sought protection.
6 In their respective requests for a protection obligations determination, they relevantly claimed that their parents abandoned them when they were aged eight and four respectively. As a consequence, they claim they were forced to live on the streets of various Vietnamese cities. They claimed that, over a period of six or seven years, they travelled together from one end of Vietnam to the other. They claimed to be homeless orphans who had lived on the streets and had survived by primarily collecting cans and bottles, which they sold for small amounts and used the money to buy bread to survive. They said that they had slept in parks or on the streets and were often harassed by police. They said that on one occasion they had been severely beaten by police.
7 They claimed that they arrived in Vung Tau, situated in the southern part of Vietnam, and went to an area where there were boats. They claimed that they boarded one of the boats to ask for food and, after eating a bowl of rice, they claimed that they fell asleep. They further claimed that, when they awoke, they found that the boat had commenced its journey, which took them to Christmas Island. Both sisters claimed that they feared persecution because of their membership of a particular social group, namely homeless street children or impoverished children in Vietnam (their claims for protection also relied upon a claim that they were Catholics and feared religious persecution, but that is not relevant in the appeals).
8 Their claims were assessed and rejected by a protection obligations evaluation officer from the Department of Immigration and Citizenship (DIAC). Their claims were then referred to an assessor from the Independent Protection Assessment Office. They were represented by the same migration agent. The assessor conducted a joint interview. In addition to the appellants, also present was their migration agent, a Vietnamese interpreter and an independent observer from Life Without Barriers. As will shortly emerge, during the course of the assessor's interview, there was some discussion about the appellants' literacy. The assessor drew attention to the fact that the sisters did not present as uneducated and homeless orphans. This conclusion was in regard to the younger sister's writing in Vietnamese, a sample of which was included in the Departmental file, as well as the confidence with which both sisters conducted themselves during the interview (it might be noted that there was a sample of the older sister's writing in Vietnamese also in the Departmental file). After the interview, the assessor sent a letter to both the appellants and invited their comments on certain adverse information. Their migration agent provided a detailed reply in a letter dated 24 February 2012. I will return to deal with this correspondence below.
9 On 12 March 2012, the assessor recommended that neither appellant be recognised as a person to whom Australia owed protection obligations under the Refugee Convention. The assessor provided detailed reasons for his conclusions. The reasons were relevantly identical in the case of both appellants. It is convenient to set out the relevant paragraphs principally from the assessor's reasons for decision in relation to AZAFF, consistent with the way the cases were presented (while noting that the paragraph numbering differed in the case of AZAFG) (errors in the original):
[49] Both minors appeared comfortable and responded well to questions and were confident to challenge when adverse points were put to them.
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[64] I said that my own experiences in Vietnam had lead me to be confident this was accurate and said that it would surprise me to find that being Catholic would put them at risk.
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[79] I said that I found it strange that from my own observations that street children usually moved and mixed with groups for protection but she had not mentioned being with any group.
[80] She said that when they were in Saigon sometimes she and her sister had been with a group and sometimes university students came and offered help to these groups.
[81] She elaborated by saying that with one of the groups she had been with there were sometimes visitors and university students came and asked if they would like help....
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[84] I said that, further, the information before me advised that education in Vietnam is compulsory and free so I asked her if her parents had ever tried to take her to a school. She said that she couldn't remember.
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[88] I pointed to a piece of writing in Vietnamese on the DIAC file which I had assumed was written by the Claimant. I put to them that the writing appeared to be complete and correct even in the form of accent marks on it. I said that this indicated to me a reasonable level of learning rather than a few meetings with university students.
[89] She said that it was as a result from the university students who helped from time to time.
[90] At this point the younger sister pointed out that the work I was referring to was, in fact, hers rather than that of her sister.
[91] I pointed out that was impressive. She then said that following arrival volunteers had provided some tuition. She then clarified that the volunteers taught English.
[92] I put to her that what had impressed me was her Vietnamese writing.
[93] I put to the adviser that the problems I had with the matter was that the independent information before me could lead me to find that a person practicing Catholicism at a regular level would not face persecution. Secondly, the level of written language and presentation of the minors indicated a greater level of learning than a few casual lessons in the street.
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[After a recess, and adopting a suggestion from the assessor, the appellants advised that they would prefer to have their migration agent put their case and make submissions.]
[100] The adviser submitted that the younger girl who had done the writing is a keen learner with a sharp brain and she did not want this to be counted against her with my suggestion that her Vietnamese writing with no formal education was of a high standard.
[101] I accepted that she is quite a good learner and I had overheard her speaking to one of the Serco guards and considered that her level of English was very good considering that she had only been in Australia for nine months or so and learning formally.
[102] The older sister interrupted to say that feedback from her sister's teacher was that she was a fast learner and that she and her sister made a point of practicing English and building up their vocab every day. Further that whenever there were visitors from the Vietnamese community [they] always urged them to learn.
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[131] Following the interview the independent material was sent to the adviser further commenting that the reviewer had doubts about the credibility of the claimant's claims to be homeless street children given the young age they claimed this situation arose and the great distance they had travelled together with the independent material from several sources that the boat was a smuggling venture and that parents and guardians of the minors had been party to the arrangement.
10 In his statement of reasons the assessor referred to a letter which he had written after the interview, inviting comment on certain adverse information. The letter included the following paragraph:
As well as these concerns are the healthy and confident appearance and attitudes of the two minors. It could be considered that street children who have been on the streets for the past six to eight years would be malnourished and not have the manners or level of learning that these two have.
11 The migration agent's written reply included the following material:
Our clients' claim that they became homeless when they were eight and four and that they travelled to Vung Tau without any assistance. We understand that the Reviewer advises that they believe this aspect of our client's claims are implausible and not genuine. Specifically, the reviewer states that our clients present as healthy and confident and that "it could be considered that street children who have been on the streets for the past six to eight years would be malnourished and not have the manners or level of learning that these two claimants have." ...
We believe the credibility assessment in this matter is clearly being based on the subjective or "gut feelings" of the Reviewer and do not derive from an objective basis, we believe [this] opens up the decision to significant error and does not follow the guidelines issued by the Australian courts and Australian government relating to assessment of credibility in assessments of refugee status.
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In this case, the Reviewer has not presented any objective or verifiable facts to support findings that the Clients' appearance is not being consistent with someone who has lived on the streets. We are unsure what specific knowledge the Reviewer holds about how a street child from Vietnam should generally look or act like that would support findings that the clients' appearance in this matter supports that their accounts are implausible...
12 In his statement of reasons, the assessor made the following observations and findings concerning the demeanour and level of education of both the sisters (paragraphs below are in relation to AZAFF but related to both sisters (while noting that the paragraph numbering differed in the case of AZAFG) (errors in the original):
[184] Throughout the entire interview I continually monitored the reaction of the two children. It was I who insisted on a break to avoid stress. At no time did either minor appear anxious or distressed.
[185] Moreover, the responses to my questions were not the responses of uneducated illiterate minors. The responses were intelligent and well-argued and argued both politely and confidently.
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[188] They claimed to have wandered from place to place until they finally found themselves in Saigon, moving from Saigon to Vung Tau and neighbouring Ba Ria and then, coincidently, boarded a boat with thirty other people, many who were, coincidently from the same region and many, like them, homeless street children.
[189] This set of claims, of itself is implausible as it suggests that two, extremely young children could travel from one end of the country to the other, surviving with no outside support for the next six or seven years and then suddenly find themselves aboard a boat smuggling many other minors, from the same region, where they paid no passage and all purely by coincidence. The nature of this account is implausible but, other evidence supports the finding that this is implausible.
[190] These claims come, against a background of a boat of some thirty passengers, the bulk of whom claim to be minors and who claim that they boarded a boat without paying and not knowing that it was coming to Australia.
[191] According to DIAC investigations the purpose of the boat was smuggling people and together with the nature of smuggling in an amnesty international report I find that this was the case.
[192] Furthermore, reports from one of the minors who initially provided a similar account to say that she now advises that the truth is that she does have parents, was not a street child and that her parents payed for the trip to Australia, further supports the finding that the boat arrangements were that of a smuggling venture where passengers paid for passage.
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[196] The account of the two minors in this matter, together with their appearance and demeanour, against this collection of credible material leads me to find that the two girls were not abandoned, were not street children, but were educated and cared for, if not by their own parents, by a responsible guardian who had the financial resources to pay for the children's passage to Australia and that they were not from an impoverished background.
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[204] Neither do I accept that they are uneducated except for a few lessons from university students on the streets.
[205] I accept the information before me that education is free and compulsory to the age of 14 years. Even though some children do not receive this level of education if their parents keep them at home or the authorities do not enforce this I find this is not the case in the current matter, their reading and writing skills and their oral skills indicated that they have received an education in Vietnam and, would be able to do so if they returned in the reasonably foreseeable future.
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[224] Having considered the Claimant's claims as a whole I find that the Claimant was cared for by her parents or a responsible guardian and was receiving an education and was never a street child or impoverished child in Vietnam. Accordingly, I find that she does not face a real chance of serious harm for reasons of membership of a particular social group of street children in Vietnam or as an impoverished child in Vietnam should she return to Vietnam.