Sunshine Loans' approach to establishing apprehended bias
22 ASIC submitted that it was unclear whether Sunshine Loans' application, as framed by its written submissions, was founded upon apprehended bias or actual bias. When that was put to counsel on behalf of Sunshine Loans, it was adamantly asserted that the only reliance was upon apprehended bias. Still, the actual concern on which that was based was not entirely clear. The written submissions did not raise that the Court would be required to assess the credit of a witness whose credit had previously been found to be wanting. On the contrary, the complaint appeared to be that, as a result of the previous findings that certain directors and officers of Sunshine Loans had been untruthful when giving their previous evidence, it would be apprehended that the Court might not bring an impartial mind to bear in relation to the issue of penalty. The submission has the effect that, once a court makes credit findings against a party to a proceeding, it cannot then proceed to determine any further issues in the action. That cannot be accepted. Were that to be so, it would follow that when a judge is deliberating upon a matter and reaches a conclusion that a party cannot be believed, they would be required to cease their decision-making process. No action involving the credit of a party could be finally determined.
23 It may have been that Sunshine Loans was attempting to suggest that the nature and extent of the findings as to the lack of credibility of certain of its directors and officers rendered it impossible for the Court to determine any further issues. Importantly, Sunshine Loans did not submit that the findings were incorrect, or that the Court unfairly assessed the veracity of Sunshine Loans' submissions or the case which it advanced - though it should be noted that there is authority for the proposition that, on applications for recusal, it is not necessary to consider whether the findings made against a party were correct or justified in the circumstances: Antoun v The Queen (2006) 80 ALJR 497, 517 [83] - [85]. However, as mentioned, the complaint appeared to be that the manner of the Court's expression in the liability judgment reflected an animus, or the possibility of it, against Sunshine Loans, which would carry over into the penalty hearing.
24 Sunshine Loans relied upon a number of passages from the liability judgment in support of its allegation of apprehended bias. It is helpful to refer to some of them to demonstrate the nature of its initial application.
25 The first passage relied upon was [137] of the reasons, which is extracted below:
137 Sunshine Loans also complained that ASIC had adduced "limited evidence" which could enable the Court to reach "a reasonable decision". As is discussed subsequently in these reasons, there is no deficiency in ASIC's case and nor is its evidence limited. On the contrary, the case is a strong one. Once the nature of Sunshine Loans' obligations under the NCCPA are identified and the terms of the SACCs understood, the contraventions alleged by ASIC are almost self-evident, in the sense that they follow from the finding that the Amendment Fee was prohibited.
26 In relation to this passage, it was said that the use of the word "complained" was pejorative. That, itself, is a somewhat unusual criticism, given that a brief perusal of reported decisions from the High Court, and courts below, reveals that the use of that word in that manner is commonplace and carries with it no deprecatory connotations.
27 Secondly, the identification of ASIC's case against Sunshine Loans as being "a strong one" was said to evidence "a predisposition which is irrelevant to the exercise of judicial power". That, too, was an unusual complaint in circumstances where Sunshine Loans' submissions were, in part, to the effect that ASIC's case against it failed in limine. The strength of ASIC's case had been raised by Sunshine Loans and it cannot complain if a finding is made in that respect. The fact that it does not like the finding or disagrees with it cannot form a basis for recusal. Moreover, the strength of ASIC's case against Sunshine Loans and its response to it will be relevant to the consideration on any penalty hearing as to what is necessary to deter it from breaching the Credit Code in the future.
28 It was next said that the following observation at [152] of the reasons was gratuitous criticism and indicated a "disdain" for Sunshine Loans which would lead the Court away from an impartial determination of the appropriate amount of penalty:
Whilst the various iterations of the SACCs are poorly drafted, at least to the extent that they were intended to achieve clarity …
29 That is somewhat perfidious in the circumstances - the manner in which Sunshine Loans' loan agreements were drafted was in issue and, as the reasons for judgment reveal, some of the fees which Sunshine Loans had charged were evidenced in their agreements merely by reference to the name given to the fee, without any explanation as to how or when they might be imposed. Though Sunshine Loans sought to rely upon this paucity of expression in support of its propounded construction, it was unsuccessful. Again, the fact that Sunshine Loans disagrees with certain findings cannot form a basis for recusal.
30 At the heart of the case was whether certain fees, which were referred to in the loan agreements and account statements as an "Amendment fee" or a "Rescheduled payment fee", were fees charged upon a borrower's default under the relevant loan agreement. Contrary to the natural assumption that a fee which is charged when the lender and borrower agree to amend the timing of repayments and which is described as an "Amendment fee", is a fee payable upon an amendment to the loan agreement, Sunshine Loans asserted that it was a fee payable on default. In particular, it had submitted that the evidence before the Court demonstrated that its practice was not to charge an Amendment Fee until the end of the loan period, by which time the borrower had not paid the instalments on the loans in accordance with the initially agreed schedule. The findings made in relation to that submission were as follows:
198 The first and most obvious difficulty with Sunshine Loans' contention is that for a fee to be within the scope of s 31A(1)(c), such that it is "payable in the event of a default", its imposition must be occasioned by, or conditioned upon, the occurrence of a default. It is insufficient that the payment is not recovered until after a default has occurred. A fee or charge that is incurred by a borrower (in the sense that they become obliged to pay it) before any default has occurred, does not become one payable in the event of default merely because it is paid after a default has subsequently occurred. As determined above, the Amendment Fee was payable on, or occasioned by, an amendment of the terms of the relevant SACC.
199 The second difficulty is that the evidence shows that Sunshine Loans did charge the Amendment Fee prior to the occurrence of a default of payment under the agreement. Sunshine Loans' submission in relation to this point proceeded upon the assumption that any agreement or arrangement between it and a borrower to alter the timing and/or the quantum of repayments had no effect on the borrower's obligation to make repayments in accordance with the payment schedule to which the parties had originally agreed. In general terms, its submission was that even where the borrower had contacted it and agreed with a representative that there would be an alteration to the originally agreed repayment schedule and, in respect of which alteration the borrower would be told that the Amendment Fee would be charged, there was in fact no alteration to the terms of the relevant SACC. So the submission went, even where the borrower had contacted Sunshine Loans, been told by one of its officers that Sunshine Loans was agreeable to an alteration of the payment schedule, and a new schedule of repayments was sent to the borrower, there was no alteration to the borrower's repayment obligations as originally agreed. Therefore, it was said, the borrower was in default when they paid in accordance with the agreed schedule.
200 It is difficult to know whether, in this respect, Sunshine Loans had adopted a deliberately obstruse attitude, was effectively misleading borrowers, or was concocting a fanciful argument to avoid liability in these proceedings. The evidence which is identified below shows that the pattern was that a borrower would contact Sunshine Loans seeking an alteration to their payment obligations (for example, by extending the time for repayment or the amount of each repayment) and a new schedule would be agreed, and the borrower would be charged the Amendment Fee. The agreed amendment would usually be confirmed by the sending of a new payment schedule to the borrower. It is difficult to see how that variation to the initially agreed payment terms could have the consequence that payment in accordance with it by the borrower would mean that a default occurred.
(Emphasis in original).
31 Sunshine Loans submitted that the beginning of [200] contained "gratuitous and inflammatory comments". However, the Court is permitted to identify the dogmatic pursuit of hopeless submissions when that occurs. Courts are not to be vexed with arguments which are lacking in any substance, whether they be advanced by a party, its lawyers or both. Here, it is apparent that Sunshine Loans' pursuit of insubstantial submissions vastly extended the length of the hearing.
32 Similarly, Sunshine Loans cited the following passage which concerned a proposition advanced by it that, when borrowers sought an extension to the payment terms to which Sunshine Loans agreed and were told that an Amendment Fee was payable for that to occur, no amendment or variation of the relevant agreement occurred:
206 Though the recorded interactions appeared to disclose an agreement that the borrower would not be making a forthcoming payment and that the Amendment Fee would be charged, Sunshine Loans submitted that no amendment or variation to the relevant SACC occurred. That submission has more than a degree of unreality about it, and critically, is contrary to the effect of the clear words used by the parties as recorded in the customer transaction logs. It is nonetheless necessary to deal with certain legal arguments which were advanced as denying the possibility of the loan agreements being varied in the known circumstances.
33 It was submitted that the description of the argument having "more than a degree of unreality about it" was also pejorative, such that a fair-minded lay observer would not think that an impartial mind would be brought to the determination of the appropriate penalty. It is relevant that this finding was reflective of the submissions which were advanced by ASIC. There is no difficulty in a court reaching a conclusion which fairly reflects the paucity of a party's position and which also aligns with the other party's submissions made in respect of it. That is particularly so in proceedings such as the present where the manner in which a party conducts the liability part of the proceeding may be relevant to the latter part concerning the imposition of penalty.
34 Similar contentions were made by Sunshine Loans in relation to the following passage in the liability judgment:
245 Contrary to an array of unfounded submissions advanced on behalf of Sunshine Loans, the circumstances found in the 66 files show beyond any doubt that, in each case, the parties reached an agreement that there would be an alteration to the borrower's payment obligations under their SACC.
35 As the reasons in the liability judgment reveal, many of the submissions made on behalf of Sunshine Loans were unfounded. The fact that ASIC now relies upon the identified lack of veracity of the submissions made on the part of Sunshine Loans on the hearing for the imposition of penalty only shows that they were relevant to the issues in the matter.
36 A further concern was raised in relation to the following paragraph:
246 As a matter of fact, following those communications, Sunshine Loans imposed the Amendment Fee as a fee for the making of the alteration or amendment to the relevant SACC and it was paid by the borrower in accordance with the written terms of their SACC. Despite repeated denials that the Amendment Fee was charged to the account by Sunshine Loans as a charge for the amendment of the terms of the loan, no reasonable submission was advanced which indicated why else it might have been imposed. Although it was said that it was imposed because there was a default under the agreement, as is readily apparent from the above examples and from many of the files, the fee was imposed well prior to there being any default by the borrower. The submissions that the impugned fee was one chargeable to the borrower upon default were wholly unsustainable.
37 Similar criticisms were made in relation to [200], [206] and [245] of the reasons. It is, with respect, difficult to ascertain the import of Sunshine Loans' concerns in relation to these paragraphs. The case which it steadfastly sought to advance was that a fee which was described in the loan agreement as an "Amendment fee" and which was identified on the borrowers' loan account when charged as an "Amendment fee", and which was imposed when the parties agreed to amend the timing of the making of payments under the agreement, was a fee payable "on default" and that no amendment or variation of the agreement had occurred. It was and is a plainly untenable position and Sunshine Loans was unable to advance any submission which justified it.
38 The foregoing is sufficient to evidence the nature of Sunshine Loans' concerns in this case. However, it also relied upon findings made in relation to the evidence given by the directors and officers of Sunshine Loans. For instance, the evidence of Mr Simmons, who sought to support the above position, was described as being "disingenuous". It was concluded that he clung firmly to improbable constructions of the material appearing in the customer transaction logs and that he did not give his evidence honestly. The evidence of Mr Powe was similarly found to be "unsatisfactory" in many respects. In particular, his claim that varying a contract is not changing it was found not to be credible or honest evidence. Mr Bennetts, the Operations Manager and Head of Assessments at Sunshine Loans, was found to have adopted an indefensible position in the giving of his evidence, made no attempts to answer honestly in relation to the questions which were put to him, and deliberately misconstrued the obvious circumstances which were put in front of him.
39 It was also found that the witnesses for Sunshine Loans were, "well schooled". That conclusion was reached on the basis that they each maintained the same improbable position in relation to the charging of Amendment Fees by Sunshine Loans. Whilst it might be accepted that one person in the position of Sunshine Loans' directors or officers could reach a completely wrongheaded position in relation to the operation of a contract and then maintain it in the face of objectively contradicting evidence, it is improbable that they would all do so and would, if they were behaving honestly, all adhere to that position despite the objective evidence to the contrary.