Factual Foundation
15 OmniBlend Australia at relevant times has carried on business as an online retailer of goods, including OmniBlend V blenders TM-800, TM-800A and TM-800A (PC jug) (OmniBlend Blenders), through its website www.omniblendaustralia.com.au and eBay store http://stores.ebay.com.au/omniblend-australia. It has also been supplied with OmniBlend Blenders by TSI and/or a subsidiary of TSI, JTC Electronics Corp (JTC).
16 Mr Bowhay is and has been the sole director and shareholder of OmniBlend Australia. It is not disputed that he engaged in the conduct described on behalf of OmniBlend Australia within the scope of his actual or apparent authority as the sole director of OmniBlend Australia.
17 Athena Solutions Pty Ltd (Athena) at all material times has carried on business as an online retailer of goods, including OmniBlend Blenders, through the websites www.froothie.com.au (Froothie Website) and www.omniblenderaustralia.com.au (OmniBlender Australia Website). At all material times until around 5 April 2013 Athena was supplied with OmniBlend Blenders by TSI.
18 Mario Nawfal (Mr Nawfal) is and has at all material times been the sole director of Athena.
19 TSI is and has at all material times been a company incorporated under the laws of Taiwan and the parent company of JTC. It has carried on business as the supplier of TM800 and TM800A blenders sold both as OEM blenders for rebranding and as OmniBlend Blenders (also known as "JTC brand" blenders) to retailers within Australia.
20 JTC has at all material times been the manufacturer of OmniBlend Blenders and based in the People's Republic of China. It is a subsidiary company of TSI.
21 At all material times Kenneth Lee (Mr Lee) was a General Manager at TSI, Pinky Mok (Ms Mok) was a Manager at TSI, Rebecca Lin (Ms Lin) was an employee of TSI, and Dianne Lee (Ms Lee) was a Global Export Manager of TSI and/or JTC.
22 On 16 January 2013, Mr Bowhay sent an email to Ms Lin stating concerns that Mr Nawfal:
(a) sent him a threatening letter under a false name;
(b) had posted false reviews against OmniBlend blenders and against OmniBlend Australia under the false name of Sonja; and
(c) was advertising Optimum blenders with false specifications.
23 On 20 January 2013, Mr Bowhay sent an email addressed to Ms Lin and her manager with more detailed information for the statements in his email of 16 January 2013 and added information about how Mr Nawfal:
(a) denigrated the OmniBlend brand in order to promote his Optimum machines;
(b) linked his OmniBlend Google adwords ads to his Optimum machines; and
(c) listed OmniBlend machines for sale on eBay prior to having any OmniBlend stock and used the listing to redirect customers to machines he was selling from another manufacturer under another brand.
24 On 13 February 2013 Mr Nawfal sent Mr Bowhay an email stating that Athena was seriously considering buying the OmniBlend Australia business.
25 On 14 February 2013 Mr Bowhay sent an email to Mr Nawfal stating the price for his business would be "in the region of $1M" and asked if Mr Nawfal's proposal to purchase was serious. Mr Bowhay also informed Mr Nawfal that his choice of OmniBlender as a trading name was "passing off".
26 On 21 February 2013, Mr Bowhay rang the ACCC's Infocentre, and reported his concerns about Mr Nawfal's alleged passing off and his alleged false and misleading advertising of his Optimum blenders as being BPA-free. The ACCC Infocentre informed Mr Bowhay these may be legislative breaches, however the ACCC generally pursues matters of broad consumer detriment and that he should contact Mr Nawfal and try to resolve them directly with him.
27 On 21 February 2013 Mr Bowhay had an email exchange with Mr Nawfal in which he informed him of his complaint to the ACCC and offered to settle the matter amicably. Mr Nawfal accused Mr Bowhay of taking an aggressive approach.
28 On 24 February 2013, Mr Bowhay sent an email to Mr Lee and Ms Lin in which he:
(a) said that before OmniBlend Australia could go ahead with its Australian orders, JTC needed to be aware of a problem in Australia and then stated that Athena has started a second website called OmniBlenderaustralia.com.au selling only OmniBlend brand machines which Mr Bowhay considered was a direct copy of his company name;
(b) said Athena had slashed the prices of OmniBlend Blenders and was selling the TM-800A model for $201 and offering to beat this price by $50 if anyone matched Athena's price and stated that once you factored in all overheads $201 is cost price or below;
(c) said that this would destroy other businesses in Australia selling JTC blenders and that selling the brand at a discount would make people in Australia believe OmniBlend Blenders were an inferior product;
(d) said that if JTC continued to supply Athena with unlimited JTC machines then Athena would be able to create a very difficult business environment for other JTC sellers; and
(e) asked whether TSI planned to continue supplying OmniBlend Blenders to Athena as it would affect the future of OmniBlend Australia's business and said that OmniBlend Australia did not ask for exclusive supply of OmniBlend Blenders in Australia.
29 On 1 March 2013, Mr Lee sent an email in response to Mr Bowhay in which he said that to help OmniBlend Australia solve its problems, TSI planned to:
(a) discuss setting a minimum sales price with all Australian distributors;
(b) limit all distributors from selling below the minimum sales price by stopping the supply of goods to those distributors who sold too low; and
(c) write to Mr Nawfal and advise Athena not to compete against OmniBlend Australia.
30 On 1 March 2013, Mr Bowhay sent an email in response to Mr Lee in which he said that OmniBlend Australia thought TSI's plan was a very good idea and said that OmniBlend Australia was happy to participate in it.
31 On 3 March 2013, Mr Bowhay sent an email to Mr Lee attaching a completed suggested price list for OmniBlend Blenders in which he:
(a) said that it was necessary for TSI to speak to Athena;
(b) said that Athena's ongoing price of $201 for OmniBlend Blenders was very damaging; and
(c) asked for TSI to act as soon as possible to end the ongoing $201 price advertised by Athena.
32 On 4 March 2013, Mr Bowhay sent an email to Mr Lee in which he said that it was important for TSI to set a minimum shipping charge of $18 on machines and $7 for spare parts, otherwise it would be possible for distributors to charge a false low shipping price in order to reduce the final price and this would defeat the point of the new prices.
33 On 5 March 2013, Mr Bowhay sent an email to Mr Lee in which he:
(a) asked whether TSI had contacted Athena;
(b) said he had previously assumed manufacturers could set prices for their own product;
(c) referred to the law in Australia against resale price maintenance and the "loss leader" exception; and
(d) suggested Mr Lee be careful how he presented things to Mr Nawfal.
34 On 5 March 2013, Ms Lin sent an email to Mr Bowhay in which she said that it was better for OmniBlend Australia not to contact Athena as Athena might not be friendly to a competitor, and that as manufacturer, TSI could suggest that the distributors set a price for OmniBlend Blenders.
35 On 7 March 2013, Mr Bowhay sent an email to Mr Lee in which he complained again about Athena's prices of OmniBlend Blenders and said that there was no point in OmniBlend Australia doing any marketing or sales for OmniBlend Blenders because customers will buy his "Prices-Slashed" OmniBlends, or be persuaded to buy Optimum instead. That Mr Nawfal could not support the long warranties he offered with machines sold for no profit and that on top of Athena's damaging, cheap prices this would make JTC look bad for years to come. Mr Bowhay said if he matched Athena's prices he would have to sell for no profit and be unable to support the warranty.
36 On 8 March 2013, Mr Lee sent an email to Mr Nawfal in which he said that:
(a) TSI had received complaints from other Australian customers about the price at which Athena was selling OmniBlend Blenders; and
(b) to avoid an OmniBlend Blender price war and for the benefit of all JTC distributors, TSI planned to suggest a retail and wholesale price for OmniBlend Blenders for the Australian market and asked Mr Nawfal to give Athena's suggested price for the OmniBlend Blenders.
37 On 10 March 2013, Mr Nawfal sent an email to Mr Lee in which he said that he believed that TSI setting a fixed price for OmniBlend Blenders in Australia would harm TSI's business and lead to reduced sales.
38 On 14 March 2013, Mr Lee sent an email to Mr Nawfal in which he asked Mr Nawfal again for Athena's suggested price for OmniBlend Blenders and said that TSI's goal was to avoid any OmniBlend Blender price war and to allow its distributors to be successful.
39 On 15 March 2013, Mr Bowhay sent an email to Mr Lee in which he said that OmniBlend Australia had matched Athena's prices and Athena had responded by dropping its prices another $10.
40 On 15 March 2013, Mr Lee sent an email to Mr Nawfal in which he said that:
(a) he had suggested to Mr Bowhay that OmniBlend Australia not sell OmniBlend Blenders at a price lower than Athena's price;
(b) Mr Bowhay had complained to Mr Lee that Athena had dropped their price by another $10; and
(c) Mr Nawfal was not to reduce Athena's prices again.
41 On 15 March 2013, Mr Lee sent an email to Mr Bowhay in which he said that he would keep on persuading Mr Nawfal to stop the price war.
42 On 15 March 2013, Mr Bowhay sent an email to Mr Lee in which he said that:
(a) Mr Nawfal had said to him directly that either he wanted to buy Mr Bowhay's business or put him out of business;
(b) Mr Nawfal had asked Mr Bowhay not to market or promote his company by, for example, advertising against Vitamix;
(c) Mr Bowhay's biggest complaint was that Mr Nawfal did things deliberately to harm the OmniBlend brand;
(d) higher pricing placed OmniBlend Blenders correctly in the market place;
(e) OmniBlend Australia had matched Athena's $10 reduction in price for OmniBlend Blenders;
(f) OmniBlend Australia did not want to go lower but wanted to go back up much higher and not just by $10;
(g) the current prices were damaging the reputation of OmniBlend Blenders and would continue to do so until they were changed significantly; and
(h) he was happy to compete with anyone fairly.
43 On 15 March 2013, Mr Lee sent an email to Mr Bowhay in reply in which he said that he was trying to persuade Mr Nawfal to increase Athena's prices and told Mr Bowhay if he reduced OmniBlend Australia's price, he should only match Athena's prices and not go any lower.
44 On 15 March 2013, Mr Lee sent an email to Mr Nawfal in which he said that TSI had advised OmniBlend Australia and Mr Bowhay not to sell OmniBlend Blenders at prices lower than Athena's prices.
45 On 16 March 2013, Mr Bowhay sent an email to Mr Lee in which he said that:
(a) after being unable to purchase OmniBlend Australia, Mr Nawfal was trying to reduce the value of OmniBlend Australia and the OmniBlend brand instead;
(b) if Mr Nawfal really wanted to sell machines cheaply why was he selling his Optimum 9200 (the same machine as the OmniBlend) for $431;
(c) Mr Nawfal stated on his OmniBlender website regarding OmniBlend machines, "importing the product is simple and affordable" and refers to OmniBlend Blenders as "domestic machine not commercial";
(d) OmniBlend Australia hoped that TSI would see the damage to the brand and stop Athena from keeping prices of OmniBlend Blenders low;
(e) as the supplier, TSI could insist on the price Athena charged and OmniBlend Australia asked that TSI do so;
(f) until prices were raised, OmniBlend Australia would stop advertising OmniBlend Blenders;
(g) because of the low prices Athena was charging, OmniBlend Australia was looking at machines from other manufacturers that OmniBlend Australia could get an exclusive agreement to sell; and
(h) Mr Nawfal was funding himself by selling his own exclusive machines and playing games.
46 On 16 March 2013, Mr Lee sent an email to Mr Nawfal in which he said that:
(a) OmniBlend Australia had agreed not to sell OmniBlend Blenders at a price lower than Athena;
(b) he hoped that Athena could increase its price of OmniBlend Blenders by $10; and
(c) if Athena increased its price by $10, he would inform Mr Bowhay to increase OmniBlend Australia's price to match Athena's price.
47 On 16 March 2013, Mr Nawfal sent an email in reply to Mr Lee in which he said that Athena would not increase its prices until an agreement was reached.
48 On 16 March 2013, Mr Nawfal sent an email in reply to Mr Lee in which he said that he agreed to increase his price by $10 and asked Mr Lee to let him know when OmniBlend Australia increased its price.
49 On 18 March 2013, Mr Nawfal sent an email to Mr Lee in which he asked when Athena could increase its price and said that Athena was waiting for OmniBlend Australia to increase its prices first.
50 On 18 March 2013, Mr Lee sent an email in reply to Mr Nawfal in which he said that TSI would push both Athena and OmniBlend Australia to increase the price of OmniBlend Blenders.
51 On 18 March 2013, Mr Lee sent an email to Mr Nawfal in which he said that:
(a) as soon as Athena increased its price by $10, he would request OmniBlend Australia to increase its price; and
(b) TSI believed that there was still room to increase the price of OmniBlend V Blenders because Mr Nawfal was selling them for much lower than his JTC TM 767 blenders which Mr Lee thought was really unreasonable and hoped that Athena would go the next step to increase the price again.
52 On 18 March 2013, Mr Lee sent an email to Mr Nawfal in which he told Athena to increase its price by $10 as soon as possible and would instruct Mr Bowhay to do the same.
53 On 19 March 2013, Ms Lin sent an email to Mr Bowhay in which she said that Athena had agreed to increase prices by US$10 and asked OmniBlend Australia to increase its prices by US$10, saying this was the first step.
54 On 19 March 2013, Mr Bowhay sent an email to Ms Lin in reply in which he advised that OmniBlend Australia had put its prices up by $10 but Athena had not changed its prices yet.
55 On 19 March 2013, Ms Mok sent an email to Mr Nawfal in which she told Athena to increase its price by $10 immediately.
56 On 19 March 2013, Mr Nawfal sent an email in reply to Ms Mok in which he said that Athena would increase its price by $10 that night.
57 On 19 March 2013, Mr Lee sent an email to Mr Bowhay in reply in which he said that:
(a) TSI were pushing Athena to increase its prices by $10;
(b) TSI wanted both Athena and OmniBlend Australia to increase their prices to $279 for TM-800A and $289 for TM-800 and asked Mr Bowhay to comment on these prices; and
(c) Mr Lee said the final step was to ask Mr Nawfal to remove all his bad words about OmniBlend from social media and his website, otherwise Mr Lee would withdraw the OmniBlend brand, but still supply Mr Nawfal with his Optimum brand.
58 On 19 March 2013, Mr Bowhay sent an email to Mr Lee and Ms Lin in which he said that:
(a) the prices TSI had suggested were a good start and that OmniBlend Australia considered that the prices eventually should be $339 for TM-800 and $329 for TM-800A; and
(b) with regard to Mr Lee's point about removal of harmful comments, there was a new bad sounding review on Product Review that Mr Bowhay believed had been initiated by Mr Nawfal that stated incorrectly that the OmniBlend Blender is not as good as Vitamix, it smells, it does not blend and that the jug leaked.
59 On 20 March 2013, Mr Nawfal sent an email to Ms Mok in which he said that Athena would increase its price by $10 by 10:00 pm that night.
60 On 20 March 2013, Mr Lee sent an email to Mr Bowhay in which he said that:
(a) suddenly increasing prices for OmniBlend Blenders would not be good for TSI's image but that incremental increases to prices should be accepted by most customers; and
(b) TSI's suggested retail prices were $289 for TM-800 and $279 for TM-800A.
61 On 20 March 2013, Mr Bowhay sent Mr Lee an email in response in which he said that TSI's proposal sounded good but complained that Athena had not put up its prices by $10.
62 On 21 March 2013, Mr Lee sent an email to Mr Bowhay in which he asked Mr Bowhay to let him know if Athena violated its promise to increase the price of OmniBlend Blenders by $10 and said that, if TSI had evidence, TSI could temporarily stop offering OmniBlend Blenders to Athena. Mr Lee said he would ask Mr Nawfal to remove all bad OmniBlend reviews and that if he did not like the JTC OmniBlend it would be better if he sold the Optimum brand only.
63 On 21 March 2013, Mr Bowhay sent an email to Mr Lee:
(a) in which he complained that Athena had dropped the price of TM-800A (Black) from $237 to $232; and
(b) which attached a document entitled "OmniBlend Australia Proposal", which proposed an agreement between TSI and OmniBlend Australia under which TSI would cease supplying OmniBlend Blenders to Athena. It was also proposed that, for a year, JTC agreed to not take on any more OmniBlend brand customers in Australia but could sell other brands of blenders to other Australian retailers. OmniBlend Australia stated that knowing it does not face aggressive competition against the brand name gives it the confidence to invest strongly. OmniBlend Australia further encouraged efforts to acquire a Trademark for the brand name "OmniBlend" to stop Mr Nawfal from using the name to advertise negatively about it on the internet as he has in the past.
64 On 21 March 2013, Mr Lee sent an email to Mr Nawfal in which he:
(a) said that he was not happy that the Froothie website promoted Optimum brand machines but not OmniBlend brand machines and that Mr Nawfal presented OmniBlend as the cheaper less impressive option. Mr Lee said Mr Nawfal was only using the OmniBlend name to increase sales of Optimum;
(b) said that Athena's prices of OmniBlend Blenders were too low and unreasonable;
(c) asked Athena to modify its prices of OmniBlend Blenders as follows within three days:
(i) TM-800 - US$289;
(ii) TM-800A (BPA free jug) - US$289; and
(iii) TM-800A (PC jug) - US$279; and
(d) said that TSI knew there was room to increase the price of OmniBlend Blenders by $50 again.
65 On 22 March 2013, Mr Lee sent an email to Mr Bowhay in which he said that:
(a) he had instructed TSI not to supply any OmniBlend Blenders to Athena temporarily;
(b) he was thinking of changing Mr Nawfal's JTC brand orders to Optimum brand;
(c) if Mr Nawfal wanted to sell unsold stock of Optimum 9200 blenders, he should reduce the price of this type of blender and not reduce the prices of JTC OmniBlend Blenders; and
(d) if Athena did not increase its prices, TSI would have a very good excuse to stop supplying OmniBlend Blenders to him permanently.
66 On 22 March 2013 Mr Nawfal sent an email to Mr Lee in which Mr Nawfal complained:
(a) Mr Bowhay was informing customers that Mr Nawfal was rebranding the OmniBlend which hurt his business; and
(b) there was a review which stated the Optimum looked like a rebranded OmniBlend which he blamed on Mr Bowhay.
67 On 23 March 2013 Mr Lee sent an email in response to Mr Nawfal in which Mr Lee said that judging from Mr Nawfal's website and Facebook he only sold Optimum and ruined the OmniBlend name and prices. Therefore it was better that TSI sold OmniBlend Blenders to others and only sell Optimum-branded blenders to Mr Nawfal.
68 On 5 April 2013, Ms Mok sent an email to Mr Nawfal in which she said that Mr Lee had instructed TSI not to provide OmniBlend Blenders to Athena anymore because Athena sold OmniBlend Blenders at an extremely unreasonable price. She said JTC would continue to supply Athena with Optimum brand machines.
69 On 13 April 2013, Ms Lee sent an email to Mr Bowhay in which she said that, as requested by OmniBlend Australia in its proposal to TSI (referred to in [63(b)] above), TSI had terminated sales of OmniBlend Blenders to Athena.
70 It is agreed that:
(a) the conduct of Mr Lee in sending the emails referred above, is deemed to be the conduct of TSI by operation of ss 84(2)(a), 96(4)(a) and 96(6) of the Act;
(b) the conduct of Ms Mok in sending the emails referred to above, is deemed to be the conduct of TSI by operation of ss 84(2)(a), 96(4)(a) and 96(6) of the Act;
(c) the conduct of Ms Lin in sending the emails referred to above, is deemed to be the conduct of TSI by operation of ss 84(2)(a), 96(4)(a) and 96(6) of the Act; and
(d) the conduct of Ms Lee in sending the email referred to in [69], is deemed to be the conduct of TSI by operation of ss 84(2)(a) and 96(6) of the Act.
71 By sending the emails referred to above, TSI induced and attempted to induce Athena not to sell OmniBlend Blenders at a price less than the price specified by TSI, being the price that was US$10 more than the price Athena was selling OmniBlend Blenders for at that time.
72 By sending the email referred to in [64], TSI induced and attempted to induce Athena not to sell OmniBlend Blenders at a price less than the price specified by TSI, being:
(a) for model TM-800 - US$289;
(b) for model TM-800A (BPA free jug) - US$289; and
(c) for model TM-800A (PC jug) - US$279.
73 TSI has since 5 April 2013 withheld supply of OmniBlend Blenders to Athena.
74 TSI engaged in the conduct alleged for the reason that:
(a) Athena had not agreed not to sell OmniBlend Blenders at a price less than:
(i) the price specified by TSI, identified in [71] above; and/or
(ii) the prices specified by TSI, identified in [64] above; and/or
(b) Athena had sold, or was likely to sell, OmniBlend Blenders at a price less than:
(i) the price specified by TSI, identified in [71] above; and/or
(ii) the prices specified by TSI, identified in [64] above.
75 The conduct referred to in [70], [71] and [72] was engaged in by TSI in relation to the supply by TSI of OmniBlend Blenders to Athena in Australia, within the meaning of s 5(2) of the Act.
76 By reason of the matters alleged at [16] above, the conduct of Mr Bowhay in sending the emails referred to above, is deemed to be the conduct of OmniBlend Australia by operation of s 84(2)(a) of the Act.
77 By sending the emails referred to above, OmniBlend Australia aided, abetted, counselled and procured TSI, within the meaning of ss 76(1)(c) and 80(1)(c) of the Act, to engage in the conduct alleged at [70] to [74] which amounted to resale price maintenance in contravention of s 48 of the Act.
78 By sending the emails referred to above, Mr Bowhay aided, abetted, counselled and procured TSI, within the meaning of ss 76(1)(c) and 80(1)(c) of the Act, to engage in the conduct alleged at [70] to [74] which amounted to resale price maintenance in contravention of s 48 of the Act.