Was the Healthy Foods Representation conveyed?
79 Apart from the heading to the panel containing the nutrition information, the box of the Berries Product uses the word "nutritious" or a cognate four times. None of these usages is on the front of the packaging. The reverse side includes the following:
Our range of snacks and meals encourage your toddler to independently discover the delicious taste of nutritious food. With our dedicated nutritionists who are also mums, we aim to inspire a love of nutritious food that lasts a life time.
(Emphasis added)
One of the side panels states:
Our wide range of snacks and meals is packed with the tasty goodness of vegetables, fruits, grains, meat and pasta to provide nutritious options for your toddler.
(Emphasis added)
80 Heinz noted that each usage of the word "nutritious" or its cognate occurred with reference to the Little Kids range of snacks and meals and not with specific reference to the Berries Product.
81 Heinz submitted that ordinary and reasonable consumers can be expected to read at least the front and reverse sides of the box. I accept that most ordinary reasonable consumers would look at the prominent parts of both sides of the box, but consider it unlikely that this would extend in most cases to the Nutrients and Ingredients panels. That is especially so given that most consumers will be looking at the box in the press of a supermarket aisle. I will refer again to this aspect shortly.
82 Next, Heinz noted that the packaging contains express claims about the Berries Product such as "99% fruit and veg", "No preservatives", and "No artificial colours or flavours". It submitted that ordinary and reasonable consumers would give the greatest weight to these statements, especially as they appear on the front of the packaging and concern the particular Product, in contrast to the statements on the back of the box about the Little Kids range more generally.
83 Thirdly, Heinz submitted that ordinary and reasonable consumers would understand that it intended the Berries Product to be consumed as a snack or as a treat. It relied for this submission on the statement on the front of the box that it contained five packs each of 18 g, the visual depiction of the Product sticks, and the description of the Product on the reverse side as "tasty treats" and "a fun and convenient snack for toddlers on the go".
84 Fourthly, Heinz submitted that ordinary reasonable consumers would observe and take account of the contents of the Nutrition Information and Ingredients panels. By reading these panels, the ordinary reasonable consumer would understand that a serve of the Berries sticks contained on average 68.7% sugar, that it comprised primarily fruit paste, fruit and vegetable purees, and apple juice concentrate, and that it also contained dietary fibre, protein, fat, sodium and carbohydrates other than sugar.
85 Heinz submitted that, having regard to each of these four matters, the ordinary reasonable consumer would not have understood the word "nutritious" on the back and side of the box as conveying a representation that the Product was "nutritious food and beneficial to the health of children aged 1 to 3 years". Heinz developed this submission by saying:
At most, to the extent that the ordinary or reasonable consumer understands the packaging as conveying anything about the nutritional attributes of the products, it would be no more than that the products were a nutritious snack for children aged 1 to 3, in the sense described on the front of the packaging, namely that:
(a) in relation to the Berries and Vegetables Sticks and Peach and Vegetables Sticks, they are made from 99% fruit and vegetable ingredients and do not contain any preservatives or any artificial colours or flavours, as expressly stated on the front of the packaging; and
(b) …
(Emphasis in the original)
86 In part, this submission seemed to draw a distinction between a representation that an item is a nutritious "food" and a representation that an item is a nutritious "snack", and suggested that any representation conveyed by the packaging of the Berries Product was of the latter kind only. To the extent that Heinz did seek to make this distinction, I regard it as artificial in the present context. A snack is just one form by which food is consumed. The ordinary reasonable consumer does not regard a snack as being something other than food. Furthermore, it is common experience that many 1-3 year olds consume food by "grazing" in a series of snacks rather than in regular meals. In the description of the Berries Product on the reverse side of the packaging of the Berries Product, Heinz itself did not distinguish between food and snacks. It said that its range of "snacks and meals" encourages toddlers to discover the delicious taste of nutritious "food". It went onto to say that it sought to inspire a love of nutritious "food" which lasts a lifetime. Further, and in any event, the representation alleged by the ACCC can just as easily be understood as a representation that the Berries Product is a nutritious food, in the form of a snack, and beneficial to the health of toddlers.
87 Heinz also sought to show that the Health Food Representation was not conveyed by reference to the matters upon which the ACCC relies for its claim that the representation was false or misleading, namely, that the Berries Product:
(1) is high in sugar;
(2) has a low moisture content;
(3) has a low satiety value;
(4) is high in kilojoules per gram; and/or
(5) has a sticky texture and is therefore likely to increase the risk of poor dental health in children aged 1-3 years.
It submitted that, because this was the ACCC case on falsity, the ACCC had to establish that the ordinary reasonable consumer would understand the packaging as conveying a representation that the Berries Product was a nutritious food and beneficial to the health of toddlers in the same sense, that is, as representing that it was high in sugar, had a low moisture content and so on. The Heinz submission was as follows:
[The ACCC] seeks to persuade the Court that the ordinary or reasonable consumer would give the terms "nutritious food" and "beneficial to health" a lay meaning, yet seeks to prove that the products were not "nutritious foods and beneficial to the health of children aged 1 to 3 years" by expert evidence (principally from an expert nutritionist), who does not apply a lay meaning of these terms but instead refers to issues such as the moisture content and satiety value of the products. There is an obvious difficulty for the ACCC in reconciling its asserted meaning of the terms "nutritious food" and "beneficial to the health of children aged 1 to 3 years" in the first stage of its case with the meaning that it assigns those words in the second stage of its case to attempt to demonstrate falsity.
…
The ACCC cannot do so, particularly in circumstances where the amount of sugar and kilojoules per 100 g in the products were listed on the packaging. The packaging said nothing about moisture content, satiety value or stickiness of the products, or about dental health. There is no plausible basis for a finding that the packaging of any of the products conveyed that the products were nutritious and beneficial to the health of children aged 1 to 3 in the sense pleaded by the ACCC.
88 In my opinion, this particular submission is without merit. The manner by which a representation may be proved to be false does not control the content or meaning of the representation. There is no reason in logic or principle why the ACCC cannot prove the falsity of a representation concerning the quality of a product by resort to expert evidence concerning features of the product about which the consumer may be unware or have overlooked. It is commonly the case that the features of a product which make representations about it misleading are revealed only by expert investigation or analysis.
89 In my opinion, Heinz's present submission with reference to the Nutrition Information and Ingredients panels is similar to that which was rejected by the High Court in ACCC v TPG in respect of the less prominent qualification to the offer featured in TPG's advertisement. The plurality noted, at [47], that there are circumstances in which prospective customers cannot be expected to pay the same close attention to an advertisement which can be expected of judges obliged to scrutinise them for the purposes of legal proceedings. In particular, there are circumstances in which persons absorb only "the general thrust" of the advertisement and that, while the attention given by the ordinary and reasonable person to an advertisement may be perfunctory, it is not to be equated with a failure on the part of the target audience to take reasonable care of the their own interests. Later, the plurality said:
[51] [T]his is not a case where the tendency of TPG's advertisements to lead consumers into error arose because the target audience might be disposed, independently of TPG's conduct, to attend closely to some words of the advertisement and ignore the balance. The tendency of TPG's advertisements to lead consumers into error arose because the advertisements themselves selected some words for emphasis and relegated the balance to relative obscurity. To acknowledge, as the Full Court did, that "many persons will only absorb the general thrust" is to recognise the effectiveness of the selective presentation of information by TPG. The Full Court erred in failing to appreciate the implication of that finding.
[52] It was common ground that when a court is concerned to ascertain the mental impression created by a number of representations conveyed by one communication, it is wrong to attempt to analyse the separate effect of each representation. But in this case, the advertisements were presented to accentuate the attractive aspect of TPG's invitation relative to the conditions which were less attractive to potential customers. That consumers might absorb only the general thrust or dominant message was not a consequence of selective attention or an unexpected want of sceptical vigilance on their part; rather, it was an unremarkable consequence of TPG's advertising strategy. In these circumstances, the primary judge was correct to attribute significance to the "dominant message" presented by TPG's advertisements.
90 As noted earlier, the information in the Nutrition Information and Ingredients panels is in a smaller font that that used for the other printing on the packaging. The other features to which I referred earlier are much more prominent and, in my opinion, more likely to create an impression in the consumer's mind.
91 In any event, it is ordinary experience that information of this kind is not read or absorbed in any detail at the time of purchasing decision of products of this kind. Such decisions commonly have to be made in a supermarket aisle in the course of a larger shopping expedition and sometimes amidst the press of other children for whom the purchaser is responsible or of other customers. Having regard to these circumstances, it would not be realistic to suppose that the ordinary reasonable consumer reads, let alone absorbs, the information in the Nutrition and Ingredients panels with the level of detail which the Heinz submission supposed.
92 Many of the ordinary and reasonable purchasers of the Berries Product are likely to be similar to the ordinary and reasonable member of the class of prospective purchasers of bread in supermarkets to whom Allsop CJ referred in ACCC v Coles Supermarkets at [43]:
In a context such as the present, the purchasing of a staple such as bread in a supermarket, the ordinary or reasonable person may be intelligent or not, may be well educated or not, will not likely spend any time undertaking an intellectualised process of analysis, will often be shopping for many other items, and will be likely affected by an intuitive sense of attraction rather than by any process of analytical or logical choice.
93 The conclusion that a particular representation was conveyed may be more readily reached when it is made in terms apt to create the particular mental impression in the representee intended by the representor: ACCC v TPG at [55]; Clipsal Australia Pty Ltd v Clipso Electrical Pty Ltd (No 3) [2017] FCA 60, (2017) 122 IPR 395 at [240]. The ACCC submitted that this principle was applicable in the present case because it was apparent that Heinz had intended, by its packaging of the Berries Product, to create an impression that it was nutritious and healthy in the minds of its potential customers.
94 In support of this submission, the ACCC referred to a number of Heinz's internal documents. The first was a presentation made to Heinz by The Nielsen Company on 15 June 2012 entitled "Playschool (Little Kids Snacks)". The Nielsen Company provided the report at a time when Heinz was considering new initiatives under the Heinz Little Kids brand and was seeking to assess their viability. One of the products was "Fruit Chewies", as the Shredz sticks were then known. At a later time they were given the name "Fruit Juicies". The Neilsen Company had carried out market research including a survey of potential purchasers. It reported that there was "an opportunity to dial up on health/nutrition" as this was "an important driver for those interested in the range". By itself, I regard this evidence as being of only slight evidentiary value as there is no express evidence that Heinz expressly adopted or endorsed the recommendation of The Neilsen Company.
95 Next, the ACCC noted that the packaging of the Products had changed following a project undertaken within Heinz entitled "Project Totes" in late 2012 and early 2013. Ms Weaver described Project Totes as a "brand refresh" which involved "looking at the attributes of products and what they represented". Ms Weaver did not accept that the packaging had been changed so as to promote a message of nutrition and health, asserting that instead Heinz sought to have "fun and convenient and toddler-appropriate packaging". I regarded that evidence of Ms Weaver as unconvincing, and do not accept it. Heinz's own document entitled "Project TOTES Update" indicated that part of the image it sought to create for the Little Kids range of products was that they were nutritious and healthy. With reference to the depictions used on the Products, the Project Totes Update identified the tree as symbolising "source of food, nature, healthy growth" and that the overall illustration "communicates essence of toddlerhood - Innocence, Energy, Joy".
96 Thirdly, the ACCC referred to a Heinz document entitled "Heinz Infant FY14 comms briefing" dated 8 January 2013. This appears to be a Heinz internal briefing which, amongst other things, compared the messages conveyed by contemporaneous packages used for Little Kids Products with the proposed new packaging. It supports the conclusion that Heinz's intention was to present its Little Kids range as both nutritious and healthy. In relation to the packaging then being used, the document reported under the heading "WHAT'S NOT WORKING":
• Bright colours dialling up artificiality, sugar and additives
• Small ingredient visual failing to reinforce taste and naturalness
• Girl character lacking meaning, not transporting active, playful, independent essence of toddler life stage
• Product appearance lacking appeal
• Nutritional claims too small
(Emphasis in the original)
97 With respect to the new form of packaging (being of the same style used for the Products) the briefing stated under the heading "WHAT'S WORKING":
• Tree symbolising strong benefits; natural, health, slow growth, freshness, healthy outdoor lifestyle (aspiring to mums who are fighting to get their kids outside)
• Earthy colouring dialling up organic cues (natural)
• Scene communicating essence of childhood: carefree, energetic, healthy, fun
• Drawing style perceived as sophisticated and warm (detail communicating love and care)
The new pack is emotionally engaging (telling a story) and strongly delivers on natural product benefits …
(Emphasis in the original)
98 In my view, the latter two documents support an inference that the general intention by Heinz with respect to the packaging of the Little Kids products was to promote them as both nutritious and healthy.
99 However, it is not necessary to rely upon Heinz own internal statements regarding the purpose of its packaging. Even a reasonably cursory examination of the packaging indicates that Heinz was promoting the Berries Product as being healthy and nutritious and that ordinary reasonable consumers would have understood that that was so. This is evident from the imagery and colours used as well as from the wording on the packaging.
100 In my opinion, there is no difficulty in concluding that the combination of imagery and words on the packaging conveyed to ordinary reasonable consumers both limbs in the Berries Product Healthy Food Representation. The imagery includes the depictions of an active healthy young boy engaged in tree climbing in conjunction with the prominent pictures of wholesome fresh fruit and vegetables. The tree itself conveys an image of natural and healthy growth. The prominent statements that the Product comprises 99% fruit and vegetables together with the pictures of the fruit and vegetables conjure up impressions of nutritiousness and health. The impression of naturalness and goodness is reinforced by the statement that the fruit and vegetables have not been adulterated by preservatives or artificial colours or flavours. The description of the Berries Product on the reverse side of the packaging under the heading "5 packs inside" reinforces the representation conveyed by the imagery and words on the front the packaging. The first sentence emphasises that the Berries Product comprises 99% fruit and vegetables and that it is appropriate for toddlers "on the go". This suggests that the Product has the "goodness" needed for active healthy children. Any tendency which the word "treats" may have had to suggest that the Product was a sweet treat (like, say, confectionery) is negated by the reference which follows almost immediately to the Product being a "snack". In the second sentence, Heinz placed the Product as part of its range of "snacks and meals". This reinforces the implication that, by eating the Berries Product, toddlers will be consuming a nutritious food. The third sentence conveys Heinz's aspiration to encourage a love of nutritious food with the implicit representation that the Berries Product is of that kind. The reference to Heinz's "dedicated nutritionists who are also mums" conveys implicitly that those responsible for the Product know, by both training and practical experience as parents, that the Product is wholesome and nourishing. It lends credibility to the claim that the Product is both nutritious and healthy.
101 The information in the Nutrition Information and Ingredients panels does not detract from this overall impression. I accept that many ordinary reasonable consumers who are interested in providing their children with healthy food would have regard to these panels. But there would be many with the same interest who would respond in a more impressionistic way, especially in the press of the supermarket aisle. In many respects the Ingredients and Nutritional Information panels, especially given their smaller font, are in the nature of the "fine print". In my view, the eye of ordinary reasonable consumers generally is likely to pass over them and to respond to the dominant message conveyed by the more prominent words and imagery.
102 It follows that I do not accept the submission of Heinz that the packaging conveyed no more than that the Berries Product was a nutritious snack for toddlers in the limited sense that it was derived from fruit and vegetables and did not include preservatives, artificial colours or flavours.
103 Although the view of Heinz's own employees is not of course decisive, I note that Ms Weaver (Heinz's Nutrition Specialist for Australia and New Zealand) said that she had thought that the packaging of the Berries Product and of the Peach Product represented that they were "a nutritious food … part of a healthy diet". Ms Weaver had been involved in the assessment of the claims which could be made of the packaging. Ms Weaver's evidence was close to an acknowledgement that the packaging contained both limbs of the ACCC's pleaded Healthy Food Representation, but not exactly so. For completeness, I also note that earlier Ms Weaver had said that while she considered the Berries Product and the Peach Product to be nutritious, she "wouldn't make the link that they were specifically beneficial to health".
104 I am satisfied that the packaging of the Berries Product does convey a representation that it is a nutritious food and beneficial for the health of children aged 1-3 years. A not insignificant number (at the least) of ordinary reasonable consumers would have understood it in this way. The ACCC has established both limbs of the composite representation it alleges.